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Business Profile

Loans

SoFi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Important information

  • Customer Complaint:

    BBB’s business profile for SoFi was created in September 2012. A review of SoFi complaints was completed in June 2025.

    Consumers are encouraged to review the following links for information on terms of service and security.

    SoFi Terms of Use Agreement
    SoFi FAQ


Complaints

This profile includes complaints for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SoFi has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • SoFi

      San Francisco, CA 94105-2624

    • SoFi Finance Inc.

      1412 Broadway, FL Team Room 5 New York, NY 10018

    • SOFI

      6175 Main St STE 490 Frisco, TX 75034-3441

    • Sofi Lending Corp

      PO Box 981075 Boston, MA 02298-1075

    • SoFi

      4064 Colony Rd STE 200 Charlotte, NC 28211

    Customer Complaints Summary

    • 2,320 total complaints in the last 3 years.
    • 777 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/29/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 01/28 my account was restricted with no explanation and no instructions on how to remove the restriction on my account. All of my money is in these accounts and I have no access to my money. This is causing extreme hardship on me. This restriction was applied in error and is unjust. To the best of my knowledge, I have complied with all terms and conditions associated with my account, and I have not engaged in any activity that would warrant such a restriction. Therefore, I am requesting that you review my account and remove the restriction as soon as possible.

      Business Response

      Date: 02/07/2025

      Please see the attached document.

    • Initial Complaint

      Date:01/28/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 28th at 320am i received an email stating my bank account was restricted. I was unable to go to work because i use **** to get there and had no access to any of my money. All my money is in my sofi account. I was told in this email to contact them. I did this via both phone and email. In all instances I received no help or any idea of a time frame when i will have access to my money. I understand that banks have to investigate things however i find it very hard to understand why it would take this long when i have explained my situation. I have told them that i literally will lose my job my home and have no food to eat because of this. I tried appealing to their human side and asked them to see me as a person in a desperate situation again i was ignored. I really need my money back because without it i cant work. This situation has left me without basic essentials such as food.

      Business Response

      Date: 02/07/2025

      Please reference the attached response. 

      Customer Answer

      Date: 02/07/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:01/28/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mobile check deposit limit was $5,000 on SoFi bank as of December 2024. After I tried to cash the check they refused to cash it and reduced my check deposit limit to less than the check amount.

      I think someone working in this Bank hates me and is abusing their power to prevent me from cashing the check.

      I want to report them for maltreatment
      This is not fair, if another check has to be written it will take a longer time to access the funds.

      Why are they doing this?

      Customer Answer

      Date: 01/30/2025

      Came to a resolution
      Would like to close this case
      Issue is not with the bank 

    • Initial Complaint

      Date:01/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 *** 1681 have the right to privacy According to 15 *** 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 *** 1681 I have the right to privacy According to 15 *** 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information. Section FCRA 611(a)(6)(B)(iii) and (7) of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information. Fair Credit Reporting Act, 15 U.S.C. 1681s-2 Section 623(a)(8)(D) Section 603(p), must notify consumers in writing if they may furnish or have furnished negative information to a CRA. Section 623(a)(7).SOFI BANK Amount:$90,000 Date:10/25/2024 Acct#*********

      Business Response

      Date: 02/06/2025

      Please reference the attached response.

    • Initial Complaint

      Date:01/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SOFI BANK Amount:$90,000 Date:11/22/2024 Acct#********* Section FCRA 611(a)(6)(B)(iii) and (7) of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information. Fair Credit Reporting Act, 15 U.S.C. 1681s-2 Section 623(a)(8)(D) Section 603(p), must notify consumers in writing if they may furnish or have furnished negative information to a CRA. Section 623(a)(7). According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information. A person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information. According to 15 *** 1681 have the right to privacy According to 15 *** 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors

      Business Response

      Date: 02/06/2025

      Please reference the attached letter.

    • Initial Complaint

      Date:01/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account has been restricted through this bank for the last 3 weeks with no resolution. I constantly call and they give the same robotic answer” The issue is being handled by the Internal Review team and they will contact you once they have a resolution”. I have been told the account has been expedited for review on one call and told that the account will be closed on another call. I just want a resolution to this issue as I have not been able to pay bills, deposit my checks, or withdraw any money. They have the account on a total lockdown and are failing to give me any help or resolution.

      Business Response

      Date: 02/06/2025

      Please reference the attached letter.

    • Initial Complaint

      Date:01/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information.Section FCRA 611(a)(6)(B)(iii) and (7) of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information. Fair Credit Reporting Act, 15 U.S.C. 1681s-2 Section 623(a)(8)(D) Section 603(p), must notify consumers in writing if they may furnish or have furnished negative information to a CRA. Section 623(a)(7).According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 *** 1681 have the right to privacy According to 15 *** 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 *** 1681 I have the right to privacy According to 15 *** 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. SOFI BANK Amount:$90000Date:11/22/2024 Acct#*********

      Business Response

      Date: 02/04/2025

      Please see the attached document.

    • Initial Complaint

      Date:01/27/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account went on restriction and they will not release my money that was in my account. This has been going on for over 48 hours and I need my money!!!

      Business Response

      Date: 02/05/2025

      Please reference the attached letter.

    • Initial Complaint

      Date:01/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/13/24 SoFi pulled my credit for an application for a personal loan I applied for. I was approved at a 9.95% interest rate and per their online tracker it advised that the loan was processing and would take 2-5 business days.After a while of not receiving my loan documents I contact SoFi via chat on their website on 1/22/25. SoFi advised that they were not having luck getting in touch with my employer and asked that my employer call them. I advised that during this time no one from SoFi emailed me, called me or contacted me in any way shape or form about having issues with my application. A complaint was submitted with SoFi. I immediately contacted my ************************** and they advised they did not receive any contact from SoFi. They contacted SoFi and provided my application number to verify my employment and were told that someone would contact them with what they need. They did not receive a call back. SoFi emailed me the next day with a list of things my employer needed to email them. My employer emailed this on 1/23/25. On 1/27/25 I received an email from SoFi saying I needed to upload my income statements. Before I had a chance to upload. An hour later I received and email saying my loan offer had been adjusted. I logged into my SoFi account where it says that because I didnt provide income verification they adjusted my loan offer. The offer included a significant increase in interest to 14.5%.There was an option to upload my income documents to be approved for my previous offer of 9% but everytime I do, it removes the documents and says its still pending. I contacted SoFi on 1/27/25 and was advised my previous offer expired. I let them know it wasnt my fault because Sofi didnt contact me about the issue and explained they gave me no time to upload my documents. They refused to offer me the original rate even though it was their mistake. I believe Sofi purposefully did this to get me at a higher rate after they already pulled my credit.

      Business Response

      Date: 02/06/2025

      Please reference the attached letter. 

    • Initial Complaint

      Date:01/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I took out this loan 8 months ago, I was and still am a commission employee and was making more money. The industry changed and I am making less money. I have fallen behind about 60 days and have called SOFI several times asking if they can modify my 22% interest rate on the personal loan or possible extended the term. I spoke to several collection experts and was told there are no options unless I am current with my payments. They can then defer my 1400.00 payment for a few months with a maybe at the end of each statement. I explained if I can get a lower rate or extended term to cut my payment in half, I can afford it. I would think a huge company like SOFI has some type of hardship program as many credit card companies reduce your interest rate. This has been very stressful as my credit is suffering!! I asked them many times for options and received the same answer there is none, make your payments and then we can possibly help you. If BBB can please investigate I would greatly appreciate it. My name and phone number are above. Thank you again

      Business Response

      Date: 02/05/2025

      Please reference the attached letter. 

    SoFi is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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