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Business Profile

Loans

SoFi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Important information

  • Customer Complaint:

    BBB’s business profile for SoFi was created in September 2012. A review of SoFi complaints was completed in June 2025.

    Consumers are encouraged to review the following links for information on terms of service and security.

    SoFi Terms of Use Agreement
    SoFi FAQ


Complaints

This profile includes complaints for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SoFi has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • SoFi

      San Francisco, CA 94105-2624

    • SoFi

      SoFI Mailroom Operations 2750 East Cottonwood Pkwy, Suite 300 Cottonwood Heights, UT 84121

    • SoFi Finance Inc.

      860 Washington St Fl 2 New York, NY 10014-1308

    • SoFi

      2750 E Cottonwood Pkwy Ste 300 Salt Lake City, UT 84121-7285

    • SoFi

      2750 E Cottonwood Pkwy Ste 300 Holladay Cottonwood, UT 84121-7285

    Customer Complaints Summary

    • 2,320 total complaints in the last 3 years.
    • 777 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a federally protected consumer and I AM WELL AWARE OF MY RIGHTS clearly outlined in the Fair Credit Reporting Act and I am aware of MY RIGHT TO PRIVACY under 15 USC 1681A(4).This is I {INSERT NAME} writing this letter and NOT a third-party agency. I am attempting to settle this inaccurate matter privately, NOW. I received a copy of my credit report and noticed account(s) that needs to be immediately {DELETED OR PAID AS AGREED}. It is as follows: SOFI BANK PL236** Balance: $0.00 {INSERT CRAs} has violated my consumer rights, which is noted below in 15 USC 1681b(2).15 USC 1681b(2) PERMISSABLE PURPOSE of consumer reports, THE *** ****** STATES: (a)In general Subject to subsection (c), any consumer reporting agency may furnish a consumer report under the following circumstances and no other:(2) IN ACCORDANCE WITH THE WRITTEN INSTRUCTIONS of the CONSUMER to whom it relates.I DID NOT give any ************************* written authorization or written instructions to report this information. Your agency not only has violated federal law, but also, has violated the ************************************* has in fact committed AGGRIVATED/ALLEGED IDENTITY THEFT and I've sustained defamation of character as a cause of this matter.I am demanding that the reporting information be {DELETED OR PAID AS AGREED} on my consumer report. I am also damaged emotionally as this erroneous entry on my credit report is leaving my family practically homeless because I am unable to secure a mortgage due to this inaccurate information.

      Business Response

      Date: 02/05/2025

      Please see the attached document

    • Initial Complaint

      Date:01/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My card and pin was used when they were lost sofi disputed the charges but found no error which I don't know how if I never let anyone ever use my card and I didn't make the charges and my money is just gone off my account and you telling me sofi is not gone do anything about it I ask that my dispute be opened back up and I ask sofi to help get my money back in my account because my bills need to be paid and my bill money was on my card

      Business Response

      Date: 02/05/2025

      Please reference the attached letter.

    • Initial Complaint

      Date:01/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started a personal loan process with them.. which was take longer due to the company having to do a employee verification process.. I gave them info multiple times.. during one of the time I reach out to them. I was concerned about the loan expiring and I was told by an agent that it wouldn’t until Feb 2.. now my loan has expired.. before Feb 2.. I’ve reach out multiple time and told that my offer changed because it expired and when I go over that someone from their company told me it wouldn’t until Feb.. I get told I’ll hear from their lending time or a different team.

      I feel like they did this on purpose so I would have a higher interest rate. I’ve reached out multiple times. Also fill a complaint with their company.

      Business Response

      Date: 02/05/2025

      Please reference the attached letter.

    • Initial Complaint

      Date:01/26/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed a fraudulent charge of $1845.96 to my checking account with ********************** Bank on 10/06/2024. I did some of my own research by calling the company, **************, to confirm whether or not they charged me a 3rd time. They did not. Also, all transactions include the location of their headquarters, *******, in the transaction description. The fraudulent charge didn't have that information. Instead the description said based out of **********. I contacted Sofi Bank the same day to report the fraudulent charge. They said something like the pending transaction had to post first before I could dispute it. I can't exactly remember. That week I had to bury my father. On 10/8/2024 it posted and I disputed it. The first time they rejected my claim, saying it was an authorized charge. I have evidence proving otherwise. So they reopened it and did more investigating. They still rejected my claim. I buried my father, was fired from my longtime job 2 weeks later, and in the same month Sofi Bank rejects my claim of a fraudulent charge, twice. I need help.

      Business Response

      Date: 02/10/2025

      Please reference the attached letter.

    • Initial Complaint

      Date:01/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been fighting with SoFi since January 22, 2025 in regards to them locking down my account. They said it was due to fraudulent activity, but there was nothing fraudulent about a ***** coming from my boss for my weeks pay. I offered them my bosss phone number, and plenty of verification pieces, which they have declined to use. Instead, they unrestricted my account, and then as soon as the Zelle tries to come through again, they restrict it. They have accepted and taken the over $700 from my bosss account, but will not let it go in my account or be returned to him so that he can pay me another way. Not only am I dealing with this, but almost every representative I have spoken with has been nasty and rude. I have asked for escalation, and told I would get a call back. I have asked for a supervisor, and told I would get a call back. However, neither has happened. Give me my money, or return it to my boss so I can get paid!! It is illegal to keep someones money from them for no reason!!

      Business Response

      Date: 02/03/2025

      Please reference the attached letter.

    • Initial Complaint

      Date:01/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sofi bank has had my account restricted for over a week. They have given me no information on why, and now they have informed me that my account would be closed. They have kept my money from me, which is theft. I want them to release my money to me immediately.

      Business Response

      Date: 01/31/2025

      Please reference the attached letter.

      Customer Answer

      Date: 01/31/2025

       
      Complaint: 22854075

      I am rejecting this response because: you have not provided any proof or details of anything I have done to violate your terms. It seems you are a predatory bank. When I called they provided no information on anything I have done nor anything being reviewed. Those disputes have already been completed, and both babbel and spectrum have admitted their mistakes and refunded the money to you. You are now holding my money ****** in an attempt to steal it using immoral means

      Sincerely,

      ****** *****

      Business Response

      Date: 02/07/2025

      Please reference the attached letter.

      Customer Answer

      Date: 02/07/2025

       
      Complaint: 22854075

      I am rejecting this response because: you did not handle anything I had said. Your response simply said reference attached letter. You did not respond to the fact that you are stealing money from people, you did not address that both of those disputed transactions that have been resolved, and up have not mentioned anything towards what I have done to warrant my account being restricted and closed. Give me my money now!

      Sincerely,

      ****** *****

    • Initial Complaint

      Date:01/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for SoFi to receive the advertised 4.0% APY - this rate was only if I set up direct deposit, which I did. I proceeded to transfer money from my other accounts into ********************** and literally the same day that my first direct deposit hits (which then qualified me to reach the 4% APY,), I receive an email notifying me that my APY was decreasing to 3.8%. I contacted them and they had no explanation. I feel baited and switched and that I was mislead by their marketing practices.

      Business Response

      Date: 02/03/2025

      Please reference the attached letter. 

    • Initial Complaint

      Date:01/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against sofi money because my card and pin was lost sofi replaced my card and disputed transactions I did not recognize sofi gave me a credit to my account and December 30 made it permanent and closed the dispute and took the money back after the dispute was closed and the money was permanent this is a bad company to give me my money back then take it back this is not right I ask that my money get sent to me because my account was closed and my money was took back from me when my dispute was already closed uploaded is all the emails that was sent to me saying my dispute was closed and the credits was permanent i need my money to be sent to me.

      Business Response

      Date: 01/31/2025

      Please reference the attached letter. 

      Customer Answer

      Date: 02/03/2025



      Complaint: ********



      I am rejecting this response because: I never received anything via mail from SOFI they reversed my funds and closed the account. They say I violated their policy which I didn't I just want my money and to never deal with them again. I have bills to pay and I need my money returned to me as soon as possible 

      Sincerely,



      Deshauna P****

      Business Response

      Date: 02/07/2025

      Please reference the attached letter. 

    • Initial Complaint

      Date:01/23/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a checking account with ********************** and upon having my debit card for several months there was fraudulently activity that occurred in the Total Amount: $667.09 The transactions are listed below with the dates and amounts. 2024-11-29 | $-80.00 | ************ AS GQGDOI 2024-11-29 | $-88.99 | ALASKA AIRLI AS 2024-11-29 | $-498.10 | ************ AS ***** I filed a dispute with Sofi and they claimed they investigated and ruled against my dispute. I had them reinvestigate and I attached my police report and FTC IDENTITY THEFT REPORT. They "reinvestigated" and still came back to me on January 23rd, *************************************************************************** repay the money that was fraudulently taken from my bank account. The only resolution with this company would be for them to give me the money back that was taken from me because of the negligence of their business and investigative skills.

      Business Response

      Date: 01/31/2025

      Please reference the attached letter.

    • Initial Complaint

      Date:01/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Sofi checking and savings account got restricted October the 4th 2024. I called them immediately and they told me my account was pending closure for bad ach transfers. Which was only bad because I couldnt access my account to transfer the money from savings to my checking account to cover the bill pay. Which whatever! Im ok with them closing my account as long as they send me a check with my balance on it. Which they said they will once the account closes. The issue Im having is I cant get a date for closure so I can get my money. Everytime I call them I get the same answer. They say once it closes they will mail me a check. Well its going on 4 months and I need my money. Its my primary banking account and Ive already gotten kicked out of 2 places because I couldnt pay my bills. Also my ***** and cell phone bills are two months behind. My balance in my account is: $5440.41 I am starving.

      Business Response

      Date: 01/31/2025

      Please reference the attached response. 

    SoFi is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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