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Business Profile

Online Shopping

Stitch Fix

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Shopping.

Important information

  • Customer Complaint:
    Stitch Fix came to BBB’s attention in October 2013. A review of complaints was done in September 2024. Complaints on file state concerns with cancellation and subscription issues.

    BBB recommends users to review their Terms of Use (Please see styling fee and payment)

    For additional support options, please visit Help.

Complaints

This profile includes complaints for Stitch Fix's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Stitch Fix has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Stitch Fix

      1 Montgomery St Ste 1100 San Francisco, CA 94104-4583

    • Stitch Fix Inc

      816 Congress Ave Ste 900 Austin, TX 78701-2684

    • Stitch Fix

      122 Meyran Ave Pittsburgh, PA 15213-3309

    • stitch fix

      1421 North Cockrahill Rd Dallas, TX 75211

    • Stitch Fix

      731 Market St STE 500 San Francisco, CA 94103-2011

    Customer Complaints Summary

    • 121 total complaints in the last 3 years.
    • 52 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/12/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want my StitchFix account to be deactivated and permanently deleted. I have received 3 Stitchfix orders. All three have included blouses that have loose threads and that are ruined after one washing. I requested only machine washable clothing and that request was not honored.I tried to close my account and there is no option to delete/deactivate, only to "pause" deliveries. Not on the website, not in the Help section. I Googled for answers and found an email address that other customers had posted. I wrote to that email and my account is still open and I am still getting spam emails trying to force me to schedule my next package. This is not a business; this is a scam. Please help me deactivate and delete my account.

    • Initial Complaint

      Date:04/27/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company known as stitch fix will not allow me to delete my account or cancel my subscription so I have been forced to pay for random clothes I do not want that show up to an address I dont live at. They refuse to cooperate with me and the only solution I can find to this issue is getting a new debit card.

    • Initial Complaint

      Date:04/23/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a no commitment product from this company. Now they don't seem to understand I no longer want the product. They keep sending me packages. I have contacted the seller 5 times to quit sending me their product. Now I'm at a loss! Can you please help me out with this situation?

    • Initial Complaint

      Date:04/12/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from stitch fix paid the start up fee and answered all sizing questions. My first order was missing a top and completely sized wrong. I emailed the company to inform of missing items and incorrect sizes. I was told that I would receive a credit on my account and a new order sent out ASAP. I returned the wrongly sized items without the company asking me to do so. My order was never sent out, I reached out to the company and was told it was coming out asap, I received a message that my order was set to ship but later that day I received another message that my account was cancelled due to me not returning the first order. The previous rep had searched the tracking number and informed that *** had missed a scan and couldnt track it. Due to this not being my fault the replacement order was being sent out. Now the company will not respond to any emails and disabled my account so I can not contact them via the app chat. My account should not have been cancelled. I have added pictures of all the email communication.

    • Initial Complaint

      Date:04/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I arranged for a "fix". on 4/6/2023 I was charged a $20 styling fee. On 4/9/2023 I was charged a second $20 styling fee. I tried contacting the company through their email, through their chat, and by telephone but I have had no response, and there has been no credit issued either to my account or to my credit card.

    • Initial Complaint

      Date:04/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 25th, 2023, I put in a Stitch Fix order request. The order said it was delivered a few days later on March 30th, 2023, and it was not delivered at all. They told me to wait until April 3rd. 2023 for a resolution which I did. I contacted them and now they are saying an additional 48 hours is needed. This company literally is so shady and keeps changing the date for when this "resolution" is supposed to happen. First is was April 1st, then it was April 3rd, and now they need an additional 2 days. They are trying to scam me so I have to pay full-price for these items that they never delivered to me. If I get charge for this Stitch Fix I will be reporting any charges from this company as fraud as they would have been done without my consent or approval.

    • Initial Complaint

      Date:04/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So after subscribing to I was waiting about a week and a half for my box to show up which my box never showed up. I went ahead and reported it with the ***** and the company and they advise me to wait couple days in order to get a replacement which I did and I went ahead and spoke to someone via chat **** via email and the indicated to me that my box was going to be re-delivered and there wasnt gonna be no issues the same day. My account was deactivated and I was contacting customer service in order to get this resolved. They keep saying that my account is inactive and theyre not listening to me that I did not receive my order another case I had another account, which not active and they said because I had multiple accounts therefore they had to deactivate my account which I indicated I only have one account **** still waiting to this day for my order all Im asking is for this company to make a right and reset my order that was promised

    • Initial Complaint

      Date:04/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have referred many of my friends to Stitch Fix and still have around $300 credit left in the account. Stitch Fix just closed my account without notice.They told me the following in the email after I reached out "Upon review, it appears that the account in question was created with a referral promotion. The referral link used appears to have been shared by another user in a manner which violated our Terms of Use, invalidating all associated referral credits. "They said my account was created with other people's referral links and the other people violated their Terms of Use, so they closed my account as well. this does not make any sense.

    • Initial Complaint

      Date:03/19/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      StitchFix's website does not allow me to delete my account. I can clear out deliveries, but they don't allow me to delete the account. No link is provided and no phone number is provided. I've looked up ways to delete the account and each set of instructions does not correspond to the current website design. They must be changing their website to make it impossible to delete accounts.

    • Initial Complaint

      Date:03/17/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to file a complaint against the company called Stitch Fix. All of their communications with me NEVER divulged, or stated clearly, that if I returned all clothing sent to me, I would STILL be charged $20. I would NEVER agree to such a plan, ever!I'm furious that they are allowed to deceive the public in this way. I NEVER order products from online sources that don't offer free returns.

    Stitch Fix is NOT a BBB Accredited Business.

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