Business Profile

Skin Care

Sephora

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Important information

Customer Complaint:
BBB’s business profile for Sephora was created in February 2000. A review of complaints was completed in November 2024. Consumers with issues related to their order are urged to review the following links.

Order Status & History & Sephora Customer Service.

Complaints

This profile includes complaints for Sephora's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

961 total complaints in the last 3 years.
355 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We love Sephora and have spent untold amounts shopping for the latest ‘skincare’ my 10 year old sees on social platforms. I opened a Sephora credit card and purchased $130 worth of gifts for my daughter. I did not receive a bill until a past due November bill, whereby I promptly called and cleared up the account and was told to pay the interest only after I request the late fee be waived.
Now months later I am told I we $69 in late fees on zero principal, and that those charges will continue use to accrue each month with new late fees on late fees only. I haven’t used the card since and believed the account was cleared to zero in November, and don’t open all my Sephora mail because of this I assuming it’s flyers or coupons.
Now I want to avoid Sephora at all costs because I’m being told today by your credit card company my credit will be destroyed over this compounding late fees only issue, which I don’t even think is allowed in Texas. The time and worry now spent on this isn’t worth the hassle. I’m a loyal customer by proxy through my 10 year old, and would love if you could remove these late fees and protect my perfect credit.
Business Response
Date: 01/16/2025
Dear Tamara,

We’re very sorry to
learn of your frustrating experience with your Sephora credit card.

As ******** ******* **** issues and handles all Sephora credit card related
inquiries, we regret that we are unable to access any details related to your
account.

We invite you to contact either of the following numbers to resolve your issue.

• Sephora **** card: ************
• Sephora private label card (no **** logo): ************

We hope this helps to clarify.

Sincerely,
Sephora Client Services
Initial Complaint
Date:01/15/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered products from Sephora.com (Order #************) on October 12, 2024, for delivery to Miami. According to the proof of delivery, the package was abandoned at an incorrect location that does not match my shipping address - specifically, it was left under a truck in the middle of a parking lot. While I understand Sephora's policy that limits their responsibility when packages are delivered to parcel forwarding companies, in this case, the package was not properly delivered at all. There is clear proof that the delivery service abandoned the package in an unsafe and incorrect location. I have contacted Sephora's customer service multiple times about this issue, but they continue to ignore the evidence that shows the package was misdelivered. Despite having proof that the delivery was made to the wrong location and was improperly handled, their customer service team refuses to accept responsibility or provide an appropriate resolution or refund. I have requested to speak with a supervisor but have not received an adequate response. This has resulted in both a loss of my purchased items and money, as I never received the products I paid for. I cannot accept their response that denies responsibility when there is clear evidence of improper delivery practices.
Business Response
Date: 01/15/2025
Dear Diana,
We apologize that you haven’t received this order.

Given the amount of personal information that may be discussed in resolving
your issue, a separate email has been sent to the address listed when
submitting your complaint.

We look forward to assisting you more directly and resolving your concerns.

Sincerely,
Sephora Client Services
Customer Answer
Date: 01/15/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Diana R***
Initial Complaint
Date:01/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my deep concern about the unethical business practices of the Sephora Credit Card (********-Sephora **** Credit Card). I opened an account in mid-2024 and promptly paid my first balance in full. Following that, I contacted the credit card company in July 2024 to request the cancellation of my card, which they confirmed would be processed. However, the account has not been closed, and I have been subjected to a series of unjust late fees, which continue to accrue with compounded interest.

These charges are entirely erroneous, and I have not made any additional purchases. The fees are purely fabricated, and I believe they are being imposed in bad faith. The current balance of $191.15 consists solely of these fabricated late fees, with no legitimate charges for products or services. This ongoing issue has left me feeling trapped, as they have refused to close the account and continue to impose late fees each month without justification.

I strongly urge the Better Business Bureau to investigate this matter and take appropriate action against the Sephora Credit Card (********-Sephora **** Credit Card). I request that they immediately cancel my account and remove all unjust charges, particularly the ongoing late fees for which I am not responsible. If any payment was received late, I would expect a single late fee, with a courtesy waiver, and the prompt cancellation of the account.

Furthermore, the customer service provided by this company has been subpar, with representatives from an unprofessional call center attempting to intimidate me rather than resolve the issue. I am confident that many other consumers are suffering from similar unethical practices, and I hope the appropriate authorities will take action to address this situation. I need all of these late fees to be removed and my card should be closed as I requested back in middle of 2024
Business Response
Date: 01/16/2025
Dear Shahina,

We’re very sorry to
learn of your frustrating experience with your Sephora credit card.

As ******** Capital Bank issues and handles all Sephora credit card related
inquiries, we regret that we are unable to access any details related to your
account.

We invite you to contact either of the following numbers to resolve your issue.

• Sephora **** card: ************
• Sephora private label card (no **** logo): ************

We hope this helps to clarify.

Sincerely,
Sephora Client Services
Customer Answer
Date: 01/16/2025

Complaint: ********

I am rejecting this response because:
The business is doing there typical evading the issue as I called these numbers with no help.
Please have the business call me directly at my cell ************ and take my late fees after late fees that you are compounding and holding me hostage and not cancelling my card.
to resolve my issues. very unethical business. Also call centers are run by overseas with low quality customer service
I as a consumer should not be hunting their services for help where they are making the mistakes.
Horrible fraud business with credit. Warning!!!!! to future customers, No one should open a credit card with Sephora again.
Do not open sephora store credit card. stay away

Sincerely,

Shahina A*****
Business Response
Date: 01/23/2025
Dear Shahina,
We again apologize for your experience, and we appreciate the additional opportunity to clarify.
We are unable to access any details related to your credit card account or billing. We welcome you to call ************* **************** where our Beauty Advisors can assist with transferring you to the appropriate team at ******** Capital Bank.
Sincerely,
Sephora Client Services
Customer Answer
Date: 01/23/2025

Complaint: ********

I am rejecting this response because:

To Whom It May Concern,

I am writing to express my dissatisfaction with Sephora's
handling of my concern. I followed the instructions provided in your BBB
response and called the number listed ************** * **************** where
your Beauty Advisors are supposed to assist. Unfortunately, I was given the
runaround, and no one I spoke with was able to resolve the issue or cancel my
account.
This level of customer service is beyond unacceptable and
demonstrates unethical business practices. I have been trying to cancel my
credit card and resolve fraudulent charges on my account, yet no team seems
capable of taking action. They are charging me late fee after late fees without cancelling my account that I requested within the first month of opening this card. They are holding me hostage with this card. Stop charging my card, Cancel is immediately, make all the late fees go away as I never charged or bought anything.
I strongly advise others to avoid Sephora's credit card
services, as my experience has been frustrating and disappointing.
Sincerely,
Shahina (01/23/2025)

Sincerely,

Shahina A*****
Initial Complaint
Date:01/13/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sephora offers same-day delivery and charges an extra charge of $9.95. I bought something from Sephora and opted for the same day but it has not happened. I want Sephora to deliver the item as soon as possible or cancel the order and give me a full refund.
Business Response
Date: 01/14/2025
Dear ****,
We are sorry to hear that your order arrived later than expected.

Your package, sent through DoorDash, was confirmed as delivered on 1/13/25 and left with the concierge.

We invite you to contact Sephora *************** if there is anything else we can help with.

Sincerely,
Sephora ***************
Customer Answer
Date: 01/14/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****
Initial Complaint
Date:01/13/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on Sephora.com back in November 2024 during black Friday sales as they were having a bogo *********** are $24 each usually. I mistakenly ordered the Microtip Eyeliner & wanted the regular tip one. Upon trying to exchange at the Sephora inside Kohls I was told they couldn't I would have to return them to Sephora.com... so back online to find no exchange only return... doing that way I'd no longer get my bogo but didn't feel I had another choice. So I used the free return shipping label to return both products. Well, today I got an email showing 1 return but not the 2nd. So back to CS & on hold. The lady said I must not have selected online that it was a quantity of 2 (so basically my fault according to them). Well isn't that what they're paid for? Not just to rubber stamp something but to catch issues like this? I was told there's nothing they can do they have to go by what the computer says. No. They're choosing to say it was 100% my fault. I asked to speak with a manager about this. The manager was rude. Talked over me. Dismissive of my complaint stating that I could have kept one of the items to use & return the 2nd! So now I'm fully responsible for shipping ************* a scammer!! When alls I originally tried to do was an even exchange at the store! I didn't even want a refund of the money at that point. Now bc of how I was treated on the phone, now I want my money *********** find a similar product to start using instead of Stila thru Sephora!!! Sephora you just lost a customer for good bc of your rudeness!! I'm disabled & on a fixed income Sephora is a splurge for my budget... I guess that's something I can cross off that list! I still believe I'm owed the other $12 return fee. And an apology is definitely in order, though I suppose I shouldn't hold my breath!! I'm really hoping the bbb as an intermediary can help resolve this issue!
Business Response
Date: 01/13/2025
Dear Autumn,
We apologize for this experience.

Given the amount of personal information that may be discussed in resolving your issue, a separate email has been sent to the address listed when submitting your complaint.

We look forward to assisting you more directly and resolving your concerns.

Sincerely,

Sephora ***************
Customer Answer
Date: 01/13/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:01/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to Sephora at ************* bought a travel perfume and I didnt notice it had no packaging to keep it sealed until I got home opened it noticed it had no plastic on it took it out of the box and it was empty and the roller looked like it was used I went back to the store to explain to them what happened but all they did was blame me for using it with in a day of bringing it back in the same day they refused to give me my refund back and the manager of the store was very rude to me so I would like my refund back no one should have to deal with buying something and having something in a empty box.
Business Response
Date: 01/14/2025
Dear **********,

We apologize that you purchased a defective item.

Given the amount of personal information that may be discussed in resolving your issue, a separate email has been sent to the address listed when submitting your complaint.

We look forward to assisting you more directly and resolving your concerns.

Sincerely,
Sephora Client Services
Initial Complaint
Date:01/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,

I am writing to formally complaint against Sephora regarding a highly disappointing and unethical experience with one of their gift cards. I purchased a $50 Sephora gift card on 07/25/24, as a birthday gift for my sister. Unfortunately, when my sister attempted to use the gift card months later in December, she was told there was no money on it. Upon further investigation, Sephora informed her that their gift cards had been hacked and that this was a recurring issue they had been dealing with.

Rather than taking responsibility for the matter, Sephora advised my sister to file a dispute with the bank. This suggestion is both inappropriate and unacceptable. This is not a banking issue—this is a Sephora issue. It is Sephora’s responsibility to ensure the security of their gift cards and protect their customers from fraud. By directing consumers to seek reimbursement from their banks, Sephora is shirking their obligations and failing to uphold basic standards of good business practices.

This situation caused significant embarrassment and inconvenience for my sister, who was left feeling humiliated when her gift card was declined at the time of purchase. I expected Sephora to handle this matter with professionalism and integrity. Instead, I have been met with deflection and a lack of accountability.

I am requesting that Sephora refund the full $50 amount of the gift card. It is their duty as a business to rectify this matter and to ensure that their customers are treated fairly and respectfully. I am seeking justice and for Sephora to do the right thing by taking full accountability for this issue.

I trust that the Better Business Bureau will help facilitate a resolution to this issue. Please feel free to contact me for any additional information or documentation needed to support this complaint. I look forward to your assistance in holding Sephora accountable for their actions.

Sincerely,

Stephanie A******
Business Response
Date: 01/12/2025
Dear Stephanie,
We are very sorry to learn of your sister’s experience with her
gift card and funds were not available on the gift card when she went to redeem
it.

Sometimes gift cards have been tampered
with by fraudsters in the retailers in which they are purchased, like
pharmacies and supermarkets, and the balances are used up or routed to other
gift cards as part of a financial scam. Other times, phishing websites and fake
balance checks are set up by scammers to steal gift card data, which can then
be used online. This fraud is an issue impacting all retailers, and we are
working diligently along with our gift card vendors and retailers to try and
combat these scams as much as possible.

Once activated, the gift card is the equivalent of cash and cannot be replaced if
lost or stolen. Currently, going through financial institutions for restitution
is the best option for victims of this fraud, as fraud protection is often
offered.

We apologize for any inconvenience and hope this information clarifies.

Sincerely,
Sephora Client Services
Customer Answer
Date: 01/13/2025

Complaint: ********

I am rejecting this response because: Thank you for your response regarding the gift card issue. While I understand that fraud is a widespread problem, I am disappointed that my sister was unable to use the gift card as intended due to circumstances beyond our control.

The gift card was purchased in good faith, and as the retailer or issuer, it is your responsibility to ensure that the product being sold is secure and usable. Furthermore, at the time of purchase, there was no indication or warning that the gift card would be considered a final sale or that it could not be replaced if stolen or compromised. This lack of transparency is concerning, as customers are not given the information needed to make an informed decision.

Given the circumstances, I believe it is only fair that a refund or replacement card is issued. Please let me know the next steps to process this request, as I would like to resolve this matter as quickly as possible. I can provide the receipt, proof of purchase, and any other documentation needed to assist in verifying this claim.

I appreciate your prompt attention to this matter and hope we can reach a satisfactory resolution.

Best regards,
Stephanie A******
Business Response
Date: 01/16/2025
Dear Stephanie
Thank you for the opportunity to address your additional concerns.
We regret that gift cards cannot be reissued or replaced if lost or stolen,
as gift cards are the equivalent of cash. We apologize for any frustration this
may cause. As mentioned, we recommend reaching out to your financial institution
to see if they can help.
Please know that we value your feedback, which will be shared with the
appropriate leaders for their review and consideration.
Sincerely,
Sephora Client Services
Customer Answer
Date: 01/16/2025

Complaint: ********

I am rejecting this response because:
Thank you for your response. While I understand Sephora’s current policy that gift cards are treated as the equivalent of cash and cannot be replaced if lost or stolen, I must stress that this policy was not disclosed at the time of purchase, which constitutes a violation of consumer protection laws and raises serious legal concerns.

Violations of Consumer Protection Laws:
1. Failure to Disclose Material Terms
Sephora failed to disclose that gift cards are “final sale” and non-replaceable in cases of theft or fraud. Under state and federal consumer protection laws, businesses are required to clearly and conspicuously disclose all material terms and conditions at the point of sale. Without this disclosure, consumers are unable to make informed decisions, which could make Sephora liable for deceptive or unfair business practices under laws such as:

•The Consumer Legal Remedies Act (California)
•The Federal Trade Commission Act (federal law)

2. Deceptive and Unfair Practices
Selling a product without clearly stating that it cannot be replaced if compromised creates a misleading transaction. Many customers, including myself, reasonably expect protections for gift cards, especially in cases of hacking or fraud where proof of purchase can be provided. By omitting this information, Sephora is engaging in conduct that could be considered unfair, deceptive, or fraudulent, which may expose the company to legal action or regulatory scrutiny.

3. Responsibility for Security:
Unlike physical cash, digital gift cards exist within a controlled system managed by Sephora or its third-party provider. This creates an implicit responsibility to protect these cards from unauthorized access. The inability to safeguard the balance of a hacked gift card reflects inadequate consumer protections and a failure to meet reasonable security standards.

Potential Legal Consequences:
If Sephora continues to enforce a policy that was not disclosed at the time of sale, the company may be subject to:
•Civil penalties and fines for violations of consumer protection laws.
•Complaints to state consumer protection agencies or the ******* ***** ***********
•Class action lawsuits on behalf of affected customers who have similarly lost money due to unclear terms or lack of security.

Resolution Requested:

Given these concerns, I respectfully request that Sephora:
1.Refund or replace the value of the hacked gift card.
2.Commit to clearer disclosure practices regarding gift card terms at the point of sale, ensuring future customers are fully informed.

Failing to address this issue not only undermines trust in Sephora but may also lead to unnecessary legal and regulatory complications for the company. I hope Sephora will prioritize resolving this matter in a manner that aligns with its reputation as a customer-focused retailer.

Thank you for your prompt attention to this matter.
Initial Complaint
Date:01/09/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I didnt receive my statement from them on December and I had to call to find out how much I should pay and I made my payment on the 23 of December but they sent me a late fee $30 and its not my fault. I am requesting them to wave this fee
Business Response
Date: 01/12/2025
Dear *******,
Were very sorry to learn of your frustrating experience with your Sephora credit card.

As Comenity ************ issues and handles all Sephora credit card related inquiries, we regret that we are unable to access any details related to your account.

We invite you to contact either of the following numbers to resolve your issue.

Sephora **** card: ************
Sephora private label card (no **** logo): ************

We hope this helps to clarify.

Sincerely,
Sephora ***************
Customer Answer
Date: 01/12/2025

Complaint: 22791453

I am rejecting this response because:
if they need more information to access my account they could ask but this is not solution and not an excuse, they could even call me but not let me call 1800 and then play with me in a circle. My number is **********

Sincerely,

******* *****
Business Response
Date: 01/14/2025
Dear *******,

As Comenity ************ issues and handles all Sephora credit card related inquiries, we regret that we are unable to access any details related to your credit card account. Your request would need to be submitted to Comenity directly.

We hope this helps to clarify and apologize for the inconvenience.

Sincerely,
Sephora ***************
Initial Complaint
Date:01/09/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a few items on Sephora.com, order number is ************, and the items shipped on 12/13/2024. I made a handful of returns for items I did not like, one of which I shipped back by itself, Kayali Burnt Cherry Perfume, which was $100, ($106.50 with tax). I tried it once, and didn't like it, and it was packed and returned promptly, Sephora received it back on December 30th. On January 8th, Sephora sent me an email stating that I would not be refunded (credit on card or even a store credit), as was not gently used and was not in accordance with their return policy. I appealed this with customer service and they said this could not be reversed. I have worked in retail previously, plus I am a Sephora Rouge customer, so I understand return rules. Spritzing a perfume ONCE and not liking is very gently used, so I don't understand Sephora's position. Also, Sephora not refunding in any way and keeping the product is theft. I've heard from others on social media that they do this, and I'm appalled that they are now doing this to me. They are flat-out lying about the product I returned back and I would like to be refunded promptly.
Business Response
Date: 01/10/2025
Dear *******,
We apologize for the issue with your recent return.

In review of your account and the order, we see you were assisted by our *************** team earlier today.

Thank you for allowing us the opportunity to address your concerns.

Sincerely,
Sephora ***************
Customer Answer
Date: 01/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:01/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/31/2024 my wife was the victim of email fraud. Someone impersonated a trusted regent at the ********* ** *** ******** ********** ************ and asked her to purchase $800 worth of Sephora gift cards for member rewards. She purchased the cards at *******. She discovered that it was a fraud and immediately reported it to Sephora and requested that they stop the order. They said they could do nothing because it was a holiday. She called customer service on Jan 1 and was told they would contact her in 7 days. They did not so we called them again on 1/8/2025. After an hour on the phone, many transfers and much waiting nothing was accomplished. They were supposed to send an email which did not come.
1. Two $200 gift cards were used. We immediately requested that they stop the sale or shipping and issue a refund. They failed to address the fraud in a timely manner.
2. Two $200 gift cards were unused and they disabled them. ******* was then unable to refund because the cards were disabled. We requested a refund from Sephora.

As of today they are being unresponsive and refusing restitution or refunds. Disgraceful, incompetent customer service.
Business Response
Date: 01/09/2025
Dear Tom,

We apologize for this experience.

Given the amount of personal information that may be discussed in resolving
your issue, a separate email has been sent to the address listed when
submitting your complaint.

We look forward to assisting you more directly and resolving your concerns.
Sincerely,

Sephora Client Services

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Sephora is NOT a BBB Accredited Business.