Reviews
This profile includes reviews for Sunrun, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,418 Customer Reviews
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Review fromDiana V
Date: 05/08/2025
1 starDiana V
Date: 05/08/2025
When I signed a contract for *** run, they promised that if they broke any tiles, they would repair them. Three years later, it starts raining in my kitchen. Apparently, they broke close to 50 tiles. They never came back to fix them. They couldnt even send a roofer to stop the leak. They told us that if we hired our own, they would reimburse us. Three months later, they still havent paid the contractor. It was just a Band-Aid. The roof needs to be fixed. They have refused to fix our roof and Im afraid were going to get a lien on our house because they havent paid the contractor my ceiling inside of my home needs to be fixed as well. The contractor for the ceiling said it was not a good idea to fix it unless the roof has been taken care of which sun has refused to do. It has been a nightmare, dealing with them. They have not done anything. They said they would do. when they first installed our solar, it took about 6 to 7 months to turn it on now. I cant even get a phone call back we owe the roofing contractor $2500. It still needs to be fixed and my ceiling needs repair and they refuse to take responsibility for it.
Sunrun, Inc.
Date: 05/10/2025
Hi *****, we appreciate you letting us know about the damage to your roof, and we'd like to look into this for you. In order for us to look into this for you, please send your service address along with an overview of your concerns to ********************************** so we can assign an Expert to assist you further. Thanks!Review fromRobin S
Date: 05/08/2025
1 starRobin S
Date: 05/08/2025
On 4/28/25, I reached out to Sunrun via email advising them that a street over from my residence caught fire. The investigation by the ************************************ determined that a rodent had caused the fire with the Solar Panels. The Fire ******** advised all homeowners with Solar Panels to engage with the solar panel provider to do routine maintenance checks. No one responded to the email, but I got a text 4/30/25 stating that they were running a check on my panels there and they would get back to me in 3 days to schedule a check on the panels. I gave them 4 working days, and I reached out to them again because no one had contacted me. The gentleman on the end of the phone proceeded to tell me that the in house run on my solar panels advised they were not generating anything. #1-why was I not contacted in a timely manner before I had to call and ask the status. He could not advise me as to why I had not been contacted. Then he proceeded to tell me that the earliest appointment for someone to come check on my panels was 7/30/25, yes, over more than 2 months away. So, I asked him, so my panels are not producing anything to the grid so that means that I am losing money until the panels can be fixed? He still could not answer me and at this point this is unacceptable. Stop worrying with getting new customers and take care of your existing customers with highly important issues. Also, all this has been documented and saved and in the event of a fire at my residence, you have been told, and you are putting me off and will have to answer to higher **** I need answers now!Sunrun, Inc.
Date: 05/09/2025
Hello *****, we appreciate you reaching out and letting us know about the fire, and we are genuinely sorry for the inconvenience it has caused you. We've located your account and have assigned an Escalation Expert who will review your account and reach out to you as soon as possible. They can take up to one business day to review your account information so please feel free to send us a private message if you have any questions in the meantime.Review fromKim S
Date: 05/08/2025
1 starKim S
Date: 05/08/2025
This company is a scam. There salesman lie there butts off to make a sale and leave home owner just plain screwed and dont care . I had to cut off my cable and hang my clothes on the line because I cant afford this junk . People say awaySunrun, Inc.
Date: 05/09/2025
Hi ***, thank you for taking the time to reach out to us. After looking into your account we see that your Expert, ******, sent you an email on April 29 with an update on your case. We have requested your Javell to reach out to you as soon as possible. Thanks!Review fromCleusa R
Date: 05/07/2025
5 starsCleusa R
Date: 05/07/2025
My system has been working great for over 5 years now. ****** ****** originally came to sign us up and was super upfront and honest about everything. We recently installed a pool and hot tub and called ****** to add more panels. Thank you Sunrun and thank you ******!!!Sunrun, Inc.
Date: 05/09/2025
Thanks so much for sharing, ******! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks!Review fromScott B.
Date: 05/07/2025
1 starScott B.
Date: 05/07/2025
They were rude to me. I was scheduled for an interview (I have a bachelors and experience) and they kept putting me off and sending me to the end of their queue like some slave or sweatshop worker. This is not something Id want to be affiliated with. Besides, are people even benefiting from their ****inducing monthly contacts?Sunrun, Inc.
Date: 05/09/2025
Hi *****, we appreciate you taking the time to reach out to us, and we are very sorry to hear about your experience during the interview process. If you would like to speak with someone regarding any issues you had, please feel free to send an email to ********************************* Thanks!Review fromJustin M
Date: 05/06/2025
1 starJustin M
Date: 05/06/2025
I have been a SUNRUN customer since Oct 2021. Just recently NOV. 2024 my solar just stopped working nobody contacted me or even knew of the situation until I called and complained because I noticed my electricity bill had skyrocketed. I also noticed that there was no connection from my solar. Since then I have called, ,sent letter and emails and they take months to get back to me and on top of that they keep rescheduling my solar appointments without contact. There has been no effort to inspect the issue or help at all I have lost all hope with this company. I dont even know what to do I feel like I have been scammed and pushed into a corner because my electricity bills have been thousands of dollars a month and still paying the solar loan that doesnt even work. I have millions of receipts and emails from this company of neglect and terrible customer service. It is now MAY 6 and my ********************** is still off going on almost a full year of me contacting. Legal action may be the only way to get help from someone.Sunrun, Inc.
Date: 05/08/2025
Thank you for bringing this to our attention, ******. We understand your frustration with the delay in repairing your system, and for that, we apologize sincerely. We've located your account and have assigned an Escalation Expert who will review your account and reach out to you as soon as possible. They can take up to one business day to review your account information so please feel free to send us a private message if you have any questions in the meantime. We look forward to turning your experience around.Review fromJOHN C
Date: 05/01/2025
1 starJOHN C
Date: 05/01/2025
Fast talking saleman promises you updates to electrical systems in your home at no cost. All lies no truth to his words. Nothing but a big SCAM, Solar panels only account for 15% of their capacity. Saleman states that Domion will be paying you for energy. All BS.Sunrun, Inc.
Date: 05/03/2025
Thank you for bringing this to our attention, ****. We are so sorry to hear that your system is not performing as expected. Our team would be more than happy to review your system's performance along with any other specific concerns you have. We've located your account and have assigned an Escalation Expert who will review your account and reach out to you as soon as possible. They can take up to one business day to review your account information so please feel free to send us a private message if you have any questions in the meantime.Review fromEdward O
Date: 04/24/2025
1 starEdward O
Date: 04/24/2025
We Signed a contract Lease Sunrun on June 29, 2021. Been Having Problems with Sunrun's solar system from Oct. 2024 and started to monitor our electrical bill which has been going up. From $75.00 to $100.00 monthly to now $279.00 last month. Contacted Sunrun in Jan. 2025 stating there was a problem, and they stated that are aware of the problem. They said that they will run and monitor a Systems Analysis. We called the electric company in March 2025 to see if they see a problem and they stated that they are not receiving a draw if any from the solar system. No call No show on a schedule home appointment on April 23, 2025, between 7:00 am - 1200 pm HST. numerous phone call to them and get the same story (Running a System Analysis and are aware of the problem).Sunrun, Inc.
Date: 04/26/2025
We appreciate you taking the time to reach out to us, ******. Typically, monthly savings will vary depending on your usage patterns. Our team is more than willing to take a closer look into this to help make the most of your savings. We've located your account and assigned an Escalation Expert who will review your account and reach out to you as soon as possible to assist you further. If you have any questions in the meantime, please don't hesitate to send us a private message. We look forward to turning this situation around for you.Review fromChristopher K
Date: 04/24/2025
1 starChristopher K
Date: 04/24/2025
Solicitation in ********, IL without a permit from the city. Lied that we had an appointment scheduled.Sunrun, Inc.
Date: 04/26/2025
We're so sorry to hear about your experience, and we definitely want the opportunity to turn this around and make things right for you. In order to look into this further, please send us a private message with your service address, along with any important information you have regarding your interaction with our Sales Representative. Anything such as their name, badge number, photos, video, etc. will greatly assist with our investigation. Thank you so much, and we look forward to hearing from you.Review fromRose W
Date: 04/24/2025
1 starRose W
Date: 04/24/2025
Sunrun double charged my account and will not give me a timely refund. I'm asking them to resolve this now but they are insisting it will take 3 to 4 weeks. I should not have to wait on a mistake to rectify at my expense when a company wrongfully charged my account. I'm really upset with their service and have to constantly monitor my account now.Sunrun, Inc.
Date: 04/25/2025
****, thank you for reaching out to us. We are sorry for this experience and sincere apologies for any frustration this experience has caused you. Please email us at ********************************** with your name, service address and these details so we can locate your account and connect you with an expert to help you. Thank you!
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