Reviews
This profile includes reviews for Sunrun, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,418 Customer Reviews
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Review fromAlex L
Date: 04/24/2025
1 starAlex L
Date: 04/24/2025
I hope that people read the reviews because I have no idea how Sunrun has a so-called A+ rating from BBB. The final straw:Sunrun damaged our property and admitted fault (after more than 6 months of having to chase them down about this) and now is only willing to give us some compensation (not even the full amount) for the damages if we sign a document that absolves them of any responsibility and asks us to be silent about all these issues. Wow, this is how they treat their customers?!Other issues too numerous to go into detail:Botched installation Electrical not done to code, failed inspection and had to be re-done, adding months Took more than a year to get working The app was initially connected to someone elses property Required no less than 10 site visits , each time we had to make sure to be home, requiring significant time on our part Unresponsive and disrespectful customer service Trash and waste (including sharp objects and tools) were left all over our property and backyard where kids play. We had to clean up after them several times. I love the idea of going solar and really wanted to like Sunrun. We gave them every chance to shine however we were left deeply disappointed. If solar was an industry where there was lots of repeat business (as opposed to one-time sales) I am sure this company would no longer be in business. Unfortunately once you work with them you are stuck with them for the life of your system.
Sunrun, Inc.
Date: 04/25/2025
****, thank you for sharing your experience with us and bringing this to our attention. We have located your account and escalated this information to our Escalation Team. An Expert will contact you as quickly as possible to assist you. Thank you!Review frombrad s
Date: 04/20/2025
1 starbrad s
Date: 04/20/2025
I have had nothing but problems with Sunrun. from wires left loose in my circuit breakers causing power shortages, to some kind of card failure internally in equipment to solar panel failure. I pay Sunrun ****** a month. I have had an electric bill with a 518% increase at ****** . I have had another electric bill at a 418% increase at ******. Sunrun made an appt. and never showed. another appt. was scheduled a month away. claimed the system was working even though their system could not monitor my solar panels due to system knocking itself of wifi . this company is no good!Sunrun, Inc.
Date: 04/22/2025
Hi ****, we're so sorry this has been your experience, and we want to do everything on our end to resolve your concerns quickly. I look forward to turning your situation around! Ive assigned an Expert to review your account and reach out to you as soon as possible to assist you further. They can take a few business days to reach out to you, so please feel free to send us a private message if you have any questions or concerns. I appreciate your patience!Review fromSaravana G
Date: 04/17/2025
1 starSaravana G
Date: 04/17/2025
I am not a SunRun customer. This review is regarding the attitude of SunRun **** that I deem unacceptable. They are rude and behaved like thugs lecturing me on how to show them respect when they cannot even respect my privacy and leave me alone. If this is how they treat their prospective customers, I could only imagine how they will treat their customers once you sign their PPA. You are locked into a terrible customer service and a thug-like experience for 25 years.Sunrun, Inc.
Date: 04/18/2025
Thank you for bringing this to our attention, ********. My name is *******, and I am part of the ************ Team here at Sunrun. We're so sorry to hear about your experience, and we definitely want the opportunity to turn this around and make things right for you. We've sent all this information to our internal sales team who will be looking into this further and take the appropriate actions. Thank you again for bringing this to our attention.Review fromRichard I
Date: 04/17/2025
1 starRichard I
Date: 04/17/2025
Sunrun came up with monthly price that is higher than weve ever paid and wont adjust. Just go notice that Im on the program that sells back energy back to Pge, thats a joke we pay $.39-49 and sell back at $.04 tREALLY!Sunrun, Inc.
Date: 04/19/2025
Hi *******, we appreciate you getting in touch with us. We are so sorry that your experience hasn't been pleasant. Our team is eager to address your concerns in greater detail. Please send a message with your service address along with a concise overview of the issues you are having to ********************** or feel free to send us a private message. We look forward to turning your experience around. Thanks!Review fromMatt B
Date: 04/17/2025
1 starMatt B
Date: 04/17/2025
SunRun contacted digsafe and had property marked for digging prior to me agreeing to have any modification or work done to alter my property.I consulted police advised SunRun to cease any work at my property, cease any attempts to open unauthorized permits, and not to contact me again. I further communicated in writing to SunRun office that I wish to cease all communications and contracts given their lack of transparency.SunRun representatives in corporate apparel continue to knock on my door. These solicitors do not match the appearance of any licensed solicitors for my town and arrived in a vehicle with plates which also do not match plate numbers or physical descriptions of for any licensed solicitors for my town. (In my town, a soliting license is required by town by-law.)These solicitors from SunRun continued to try to "sell me" after I told them to leave and explained SunRun has been here before and there is a police report detailing prior interaction. These unlicensed solicitors continued to stand at my door until I firmly repeated for a third time that they needed to "leave my property immediately".There is now a second police report detailing this companies behavior. If SunRun solicitors bother me again, I will be exploring my legal options regarding tresspass and harassment. I really wanted to like this company. I still want to install solar panels on my home. I support informing people about the benefits and their options. I dont really even generally mind solicitors... but if I ask a company to leave me alone and stay off my property, involve the police, and they still do not listen, then they do not deserve an BBB A+ rating, and instead should probably be investigated by consumer protection agency or other applicable authorities.Sunrun, Inc.
Date: 04/19/2025
We're so sorry to hear about your experience, and we want the opportunity to turn this around and make things right for you. To look into this further, please send a private message or an email to ********************************** with any vital information regarding your interaction with our Sales Representative. Anything such as their name, badge number, photos, video, etc., will greatly assist our investigation. Thank you so much, and we look forward to hearing from you.Review fromJoseph D
Date: 04/17/2025
1 starJoseph D
Date: 04/17/2025
I will never recommend Sunrun to anybody else. They are liars, and they are careless. For the past three months the system has been down, and they never sent a technician to solve the problem, and they charge me every month. Now I'm paying National Greed, and Sunrun at the same time, and when I called costumer service, they told me even if the system is not generating any electricity, I still have to pay, because that's the contract that I signed. According to them. Also, I asked them to remove the panels over my roof, but they refused to and told me that the contract was for 25 years.Sunrun, Inc.
Date: 04/19/2025
Thank you for bringing this to our attention, ******. We understand your frustration with the delay in repairing your system, and for that, we apologize sincerely. We've assigned an Escalation Expert who will review your account and reach out to you as soon as possible to help resolve your concerns. Just to set the expectation as it's currently the weekend, the earliest someone will be in touch won't be until Monday, but they will likely do some research and look into this then be in touch. If you have any questions or concerns in the meantime, please feel free to send us a private message. Thanks!Review fromJeanne E
Date: 04/17/2025
1 starJeanne E
Date: 04/17/2025
VERY upsetting to see how badly they have treated all their customers. I only have 8 wasted hours and ********************************************************* their system. SO FRUSTRATING. Would NEVER suggest ANYONE USES them in the future. Steer clear!Sunrun, Inc.
Date: 04/19/2025
We are so sorry that it took longer than expected to repair an issue with your system, and for that, we sincerely apologize. If you are having any other issues we can help you with, please send your service address and an overview of your concerns to *********************************** Thank you, ******!Review fromTaufique
Date: 04/16/2025
1 starTaufique
Date: 04/16/2025
I HAVE AN OPEN CASE SINCE SEPTEMBER 11/2024 AND THE ASSIGNED MANAGER ***** HAS NOT REACHED TO **. IN FACT, NO ONE CALLED BACK TO FOLLOW UP ON MY CASE. PLEASE STAY AWY FROM SUNRUN. POOR CUSTOMER SEVICES.Sunrun, Inc.
Date: 04/17/2025
We appreciate you bringing this to our attention, ********. Our team would be happy to look into this for you to see how we can help and provide you with an update. We've located your account and have assigned an Escalation Expert who will review your account and reach out to you as soon as possible. Thank you!Review fromKate F
Date: 04/14/2025
1 starKate F
Date: 04/14/2025
I wish I could leave negative stars! The panels are not registering. Sunrun charges $600 just to come out to see what the problem is. When we bought the panels from ******, service was to be included. Sunrun took over the contract to maintain the panels and now we have to pay or leave the useless panels sitting on the roof doing nothing. $30,000 down the drain. They have never generated enough power to pay for themselves as promised. Solar is all a scam. Nothing but trouble. Never got the Government rebate that was promised either.Sunrun, Inc.
Date: 04/15/2025
Hi ****, thank you for reaching out. We're so sorry this has been your experience, and we want to do everything on our end to resolve your concerns quickly. I look forward to turning your situation around! Ive assigned an Expert to review your account and reach out to you as soon as possible to assist you further. They can take a few business days to reach out to you, so please feel free to send us a private message if you have any questions or concerns. I appreciate your patience!Review fromAaron T
Date: 04/14/2025
1 starAaron T
Date: 04/14/2025
Customer for over 4 years. Received service for less than 2 years of the 4 years I was a customer. In 2025, ********************** informed me that they no longer have a "bill pausing" option. Which meant and resulted in me having to pay for service I was not receiving. Four representatives and 2 supervisors reminded me that I entered into a contract with Sunrun and there was no option to terminate my contract even if I was not receiving the service that I am paying for. NOT RECOMMENDED!!!Sunrun, Inc.
Date: 04/16/2025
Hi *****, we truly appreciate you reaching out and letting us know about the issues you are having with your billing and your system's performance. Our team would like to look into this for you to see how we can help. We've located your account and have assigned an Escalation Expert who will review your account and reach out to you as soon as possible. They can take up to one business day to review your account information so please feel free to send us a private message if you have any questions in the meantime. Thanks!
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