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Business Profile

Streaming Service

Paramount+

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Important information

  • Customer Complaint:
    BBB's profile for Paramount+ was created in August 2004. A review of complaints was done in November 2024.

    For technical and subscription related issues, BBB recommends users review Paramount+ Subscription Terms and Troubleshooting.

    For additional support, please contact Paramount at Contact Us.

Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Paramount+ has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 848 total complaints in the last 3 years.
    • 197 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/07/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I originally signed up with Paramount Plus through ****** Play and when I tried to cancel it directed me to go to the ****** Play store and I go to the ****** Play store and I go under my subscriptions and payment history and I have every purchase I've ever made under this account and it shows no purchase or subscription ever happening with Paramount Plus and I try to reach out to ****** Play and I get directed to reach out to Paramount Plus I reach out to Paramount Plus and I am told to reach out to ****** Play ****** Play only has chat feature no phone option because you call the number and it says because of the pandemic they have employee shortages and then it hangs up on you and I can't get anybody to help me with canceling my subscription because one person is pointing a finger at another person and telling me that I need to contact them but it's not helpful because nobody is helping me. I left a negative review for Paramount Plus in the ****** Play store and I received a response letting me know to either chat with a employee at Paramount Plus or call the phone number I call the Paramount Plus phone number and I get told to contact ****** Play on a recording and then the call is ended and I chatted with somebody let them know the situation and I even asked to speak to a manager and they told me I couldn't speak to a manager cuz the manager is going to tell me the same thing and that they couldn't help me I had to follow their instructions even though I said I did follow their instructions nobody can help and they refuse to further assist me saying I needed to follow the instructions but yet they're not listening to me when I'm telling them ****** is not able to help cuz they don't have employees answering phones and their chat team tells me to contact Paramount Plus I just need my subscription cancel but nobody can do it for me and I'm over it and I need help because nobody is helping me I've now reached out to the BBB as it's the only thing I know how to do

      Business Response

      Date: 02/08/2023

      Dear *******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Wed like to make this right, and assist with any account issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 02/09/2023

       
      Complaint: 18959699

      I am rejecting this response because: I was already given these exact same instructions when I left a negative review with ****** and I followed the instructions and I was not able to be helped by the customer service department so I will not accept this! 

      Sincerely,

      *****************************

      Business Response

      Date: 02/14/2023

      Dear *******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      We researched your case, and saw a member of our ************* team spoke with you on 02/09/2023, and assisted you regarding this matter.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:02/07/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started a free one-month trial with Paramount+ on 12/6/2022. When I went to cancel it before I was charged on 1/6/2023, they offered me another free one-month trial which I accepted. I knew I needed to cancel before 2/6/2023 so they wouldn't charge me. During this time period, I also started a separate one-month free trial with Showtime. When I went to cancel Showtime before 2/4/2023, they offered me another free one-month trial which I accepted. Then, when I went to cancel Paramount+ before they charged me, they now said I wouldn't be charged until 3/6/2023, even though I hadn't yet tried to cancel directly with Paramount+. I assumed Paramount+ updated my account because I had accepted another one-month free trial from Showtime and it's in the news that the companies are merging. However, on 2/6/2023, I was charged $14.99 by Paramount+. I immediately tried to chat with an agent on their website but no one picked up. I tried to message them but no one responded. I tried again today and did get ahold of an agent. He kept saying that the Paramount+ and Showtime free trials were separate and that Paramount+ has no way of refunding me the $14.99. I kept explaining that my Paramount+ account said I wouldn't be charged until 3/6/2023 after I accepted the one-month free trial from Showtime. He said it didn't matter, the free trials are separate and I'm not getting my money back. I went to cancel Paramount+ yesterday after the unexpected charge and they offered me yet another free one-month trial which I accepted and is good until 4/6/2023. The $14.99 they unexpected charged me covers me with Paramount+ till 3/6/2023. I feel very much ripped off and blown off by the employee ("Have a nice day!"). My Paramount+ account said I wouldn't be charged until 3/6/2023 and they charged me on 2/6/2023. I want my money back.

      Business Response

      Date: 02/08/2023

      Dear *****,

      Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Wed like to make this right, and assist with any account issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 02/10/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The day after I filed, the supervisor of Paramount+ contacted me. We played phone and email tag for two days. The refund was issued which is all I wanted.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:02/06/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On hold for at least an hour, then they broke contact. Chatted on text, refused to answer 1 question ,kept repeating same scripted messages. I find absolutely no other options to resolve my problem.

      Business Response

      Date: 02/07/2023

      Dear ******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Wed like to make this right, and assist with any account issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 02/09/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Problem  resolved,  thank you 


      Sincerely,

      ***********************

    • Initial Complaint

      Date:02/05/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 20, 2022, I signed up for an annual subscription to Paramount+, via the Paramount+ app. On the same day, I cancelled my month-to-month subscription to Paramount+ that I had via Amazon Prime. Sometime towards the end of December, I lost access to Paramount+.I contacted Paramount+, who informed me that I did not have an active subscription, and I needed to contact ******* who processed the subscription. I contacted ****** who stated that I had a paid subscription through December 20, 2023. My ****** Play account shows the same. They told me to contact Paramount+.After multiple attempts to have Paramount+ resolve the issue, case ******** was opened on January 4th, providing screenshots of the order and active subscription through ******. After not hearing anything for a week, I reached out to Paramount+ via ******** Messenger on January 10th. I received no reply and reached back out on January 12th. They replied on January 16th and let me know they were looking into it. On the 17th, they told me ********** we have heard back from our team. Our team has provided us more information and our records show your most recent subscription was through Amazon Prime Channels.". I let them know that was the exact issue I was attempting to resolve, since my active subscription for that email address is through ******. They said they would look into it further. Five days later, they told me to contact Amazon.I don't have a subscription through Amazon. I provided proof that I have subscription through ******. They haven't responded to me since January 23rd. I am unable to get anyone to truly help. All I want is for Paramount+ to deliver the service to me for which I've provided proof of payment, and to extend the service for the period that I've been unable to access the service (about 35 days now).

      Business Response

      Date: 02/07/2023

      Dear *******,

      Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:01/31/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the user account page there is a date the user will next be charged. I was charged before this date *(a whole month before). It is impossible to contact agents of this company.

      Business Response

      Date: 02/03/2023

      Dear *******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Please call **************** at ***************** days a week from 9 a.m. to midnight ET, so we can investigate this further! You can also email us at ***********************************.

      Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:01/29/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the 27th of January I checked my Paramount subscription to cancel and I saw that I was charged on the 24th of Jan and finalized on the 26th. Previously I got the 1 month trial (On December 27) didn't like it so I was gonna CANCEL on the 27th of January But I couldn't since I got charged early. I just want my money back. I asked 2 customer service employees but they didn't offer me a refund.

      Business Response

      Date: 01/31/2023

      Dear Ever,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $9.99. Please allow 7 to 10 days for processing to your financial institution.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 02/01/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Ever *********

    • Initial Complaint

      Date:01/25/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had purchased paramount + and then cancelled it as there was not enough movies for my interest Well they still continue to charge me and wont cancel it!

      Business Response

      Date: 01/27/2023

      Dear ********,

      Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      We located a subscription under another email address, 'rch*n@a*l.com' based off the provided information. Can you please try to sign into your Paramount+ account using this email address?

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.


      Regards,
      Paramount+ Customer Service

      Customer Answer

      Date: 01/28/2023

       
      Complaint: 18899710

      I am rejecting this response because: I that email does not work cant login in with that 
      Just cancel my account like I had asked you to do in September and you still continue to bill me for service I dont use!!!!  
      Sincerely,


      ***********************

      Business Response

      Date: 02/06/2023

      Dear ********,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We've canceled your subscription, and you'll receive a confirmation email in the next 24 hours. We've also issued a refund in the amount of $5.29. Please allow 7 to 10 days for processing to your financial institution

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 02/10/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:01/25/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a subscription for Paramount+ streaming app paid through ******* (Xfinity). I had a lot of problems accessing the app and was told by ******* (Xfinity) that my cable box was old, so I got it replaced with a newer one. I have been able to access all my other subscription services with the new box, but the Paramount+ App continues to give me a "Invalid User ID or Password" error when I try to log in. ******* (Xfinity) has done everything they can to resolve my issue and tell me it is an issue for Paramount+ customer service. Herein lies the major issue, because Paramount+ does not have any customer service. They have a lot of automates services, but if your issue doesn't fall neatly into one of their preset functions, You can't get help. They do not provide a way to contact a customer service representative. I have literally spent hours trying to resolve this issue that would take about 5 minutes with human contact. I don't even get the opportunity to wait on hold for an operator. Nothing. I want to be able to access the service for which I am paying or I want them to wish I could.

      Business Response

      Date: 01/27/2023

      Dear *******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 01/30/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      They can call me at ************.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:01/25/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to cancel my subscription to Paramount+ online back in December 13, 2022. I received a form email saying this: Hello! Thanks for reaching out. Due to higher-than-normal volume across our **************** teams, our responses may be delayed. Please know that we are working hard to respond to all inquiries. In the meantime, you can find quick answers to FAQs at help.paramountplus.com. Thank you for your patience!Your case has been assigned to an agent and will be handled as soon as possible. Your case number is xxxxxxxx.I assumed that meant my account would eventually be canceled and that was that. NOPE! Big NOPE. They charged me on December 24th and then again yesterday January 24th. That's when I noticed the issue. I contacted customer service letting them know they made this mistake and that I would need a refund. I figured it would be a simple transaction.Well, they refused to refund me. They said that an email went out on December 13th stating they could not delete my account. No email exists. I looked in my inbox, my spam, and my deleted messages. Nothing. They could've easily done the right thing and just given me my money back, but they decided to give me the run around over and over. Anyway, DO NOT sign up for Paramount+ - they make it extremely inconvenient to cancel.

      Business Response

      Date: 01/26/2023

      Dear ****,

      Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      We researched your case, and our records show that you signed up through an iOS or Apple device. We're sorry, but we are unable to manage your account if you signed up for Paramount+ through your device.

      To ensure you cancel your Paramount+ subscription, just follow the instructions relevant to your device listed here:: spr.ly/HowToCancel

      If you have any ***************-related questions (i.e. billing, account changes, cancellation/refund requests etc.), please contact iTunes directly for further assistance using the information below:

      - iTunes: Visit ********************************** contact iTunes Support.
      - ********* Visit ************************************************************** click on the appropriate topic for support.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:01/24/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/24/23 I contacted paramount+ via their live chat on the website. Upon waiting for 35 minutes their agent came into the chat began typing a message and then ended the chat without a word being said. I have contacted paramount+ numerous times over the time of my subscription about their services not working properly and that it's my fault they don't work properly. Even though I subscribe to multiple other streaming services and don't have any issues with my downloads playing but with paramount+ my downloads always mess up and paramount does not want to do anything about this. They won't even talk to me about it or try to work out a solution to said issues. They need to credit my account for their poor business practices and to help make this halfway fair for me. They won't talk to me or anything so there's no other solution for me besides to either cancel my subscription or contact you guys about this and maybe that will let them know I am not messing around with them and they will actually contact me back and let me know what is going on.

      Business Response

      Date: 01/26/2023

      Dear *****,

      Thank you for reaching out to us about the issue you encountered while streaming. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Wed like to make this right, and assist with any streaming issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    Paramount+ is NOT a BBB Accredited Business.

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