Business Profile

Streaming Service

Paramount+

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Important information

Customer Complaint:
BBB's profile for Paramount+ was created in August 2004. A review of complaints was done in November 2024.

For technical and subscription related issues, BBB recommends users review Paramount+ Subscription Terms and Troubleshooting.

For additional support, please contact Paramount at Contact Us.

Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

851 total complaints in the last 3 years.
198 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed complaint ******* with you Dec 10 and noted that this complaint is coming. The same day as request refund and resolution from Paramount I found that Cbsnews is it's intitty. I also filed complaint for refund with cbsnews. You will be receiving screenshots in emails and some screenshot may be duplicates, because it's stressful and harassing at least. I was able to call cbsnews and spoke to a man whom said he was mgr of that department. He debated my claim for refund with this quote, " that's impossible, CBS mobile app is free and always has been. I said well excellent, " I have proof of debit transaction from my checking account for four pymts since Sept 2022. So this means you refund all four pymts and I didn't authorize it because I don't have an account with you, can you check that to verify. ". He did, I was correct. "I've filed at your app a complaint for refund but since I ve paid for three mths with four pymts and it's free, I guess I won't need to cancel the subscription that I didn't authorize. He repeated we have no proof of pymts nor your account. I said I'll be sending proof in emails to you. It's screenshot from my checking account online and thank you for making this so easy on me. I believe that was Nov. 13 or 16th. The last email or correspondence from them is Nov 16 and the many emails with attached screenshot are not sorted by date. Please check the addressee before confirming my proofs because I may send a Paramount proof with cbs proofs. I 60 yrs old and learned to screenshot for this occasion and I m not confident in my secretarial duties. I'm just angry enough to get it done.I had to signup for the app(Cbsnews mobile) in order to file my complaint. This can be verified with them. Pymts start on with two debits made in September 2022
Business Response
Date: 12/19/2022
Dear *****,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

Wed like to make this right, and assist with any account issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

We look forward to assisting you.

Regards,
Paramount+ ****************
Customer Answer
Date: 01/06/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

************************* states, January 6,2023 :. I am agreeing to a phone call from the company but I have no refund offer. My first complaint was about November 16,2022. Frustrated doesn't cover this unauthorized account with unauthorized billing plus one month you billed double again, September 2022. DBL billed for free streaming. Just so you are clear at what my acceptance here is limited to. ***********************;
Customer Answer
Date: 01/09/2023
Hello, the offer they made was for me to have a phone conversation. Do I need to file another complaint to avoid future frustration for being asked yet again for evidence of the transactions and my identity. No offer of refund has been made and I didn't authorize CBS *********** for account nor subscription. Only Paramount
Business Response
Date: 01/11/2023
Dear *****,

Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

Our records show that you signed up through ****** Play, based on the information provided. We're sorry, but we are unable to manage your account if you signed up for Paramount+ through your device. To ensure you cancel your Paramount+ subscription, just follow the instructions relevant to your device listed here:: spr.ly/HowToCancel

We also see a supervisor attempted to contact you on 12/29/22 at the number provided to explain this, but was unable to reach you. As a result, a member from our customer care team left you a voicemail and also sent you an email. If you have further questions please reply to their email for assistance. You can also call ****** Play at ************** or visit ************************************************************************************************ Android TV.

Your experience with Paramount+ is very important to us, and we hope this resolves the issue.

Regards,
Paramount+ ****************
Initial Complaint
Date:12/12/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Signed up for TV Streaming in September two options offered: $12.99 with Showtime $4.99 without with advertising I chose $12.99 but I can't open showtime on my Optimum ***************** stream so I changed my option to $4.99. in the same day and I didn't check my checking account to see what I was charged until November. October charge was $4.99 September charge was $12.99, but Nov 10 & Nov 8 or Nov 7, was charged for each pkg. I took screenshots of four pymts in 3 mths. Wrote my complaint for refund at the app where a space in support is provided to consumer. I then found the provided option for cancellation is all things Paramount and began communication for resolution and refund. This began on or about the 13, Nov. I received my third request to send screenshots of the transactions from my checking of the pymts, my acct couldn't be found. I was told to be wait my turn for resolution and that I would receive their email in response. Las week, I got done waiting, filled my complaint again, with four emails containing 1 screenshot for four pymts taken in three mths. Today I started answering the email I had found new from them early, 7 am asking me for proof that the email address I was using was mine. This cooperation I was giving ended about 10-10:30 am when the email said send us screenshot proof of the transactions. I sent a long,legal sounding email of refusal and stated I am done being cooperative while I harassed, given excuses. I asked why did they require my cancelation in November was not met until Dec 9 and a Soliciting email of Paramount which I then received said my subscription expired. I can print all the Emails, at Savannah ******* tomorrow for your review and anything else you need. I will be making a second complaint with you against CBS Mobile app as well . When I found Paramount's unauthorized transactions I found pymts , one a month since August or September for cbsnews mobile app. This network is free to all, always has been
Business Response
Date: 12/14/2022
Dear *****,

Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

We researched your case, and our records indicate two subscriptions the first subscription was created on paramountplus.com and the other subscription was created via your GooglePlay account, based on the screenshot provided. As a result, a credit in the amount of $11.99 has been applied to your account that was created directly at paramountplus.com. Please allow 7 to 10 days for processing to your financial institution.

As we are unable to manage your GooglePlay subscription, you would need to contact GooglePlay directly for further assistance using the information below:

Call ************** or visit https://support.google.com/googleplay or https://support.google.com/androidtv for Android TV.

Your experience with Paramount+ is very important to us, and we hope to resolve this issue soon.

We look forward to assisting you.

Regards,
Paramount+ ****************
Customer Answer
Date: 12/15/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I have emailed you with an error I have just found upon reading results of your communication with Paramount

I am satisfied, extremely because I already saw the refund posted yesterday .

Thank you

Sincerely,

*************************
Initial Complaint
Date:12/11/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 18, 2022, I signed up to watch a football game that was streaming on Paramount plus. A couple of minutes after I had paid, it became clear that to stream the game, the game needed to be able to be shown on the network in my area. So, I immediately canceled it and requested a refund. Paramount's representative is refusing a refund because it's against their policy. This is a bad policy. I should have been able to get a refund within a few hours at least.
Business Response
Date: 12/12/2022
Dear *******,
Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $5.40. Please allow 7 to 10 days for processing to your financial institution.
Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.
We look forward to assisting you.
Regards,
Paramount+ Customer Service
Customer Answer
Date: 12/13/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:12/09/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My subscription to Paramount + had expired, they offered a 50% off yearly subscription which I accepted then was charged the full amount anyway. Spoke with their customer service on 12/9/2022 and they stated there was nothing they could/would do. The regular price was $99.99 + Taxes/fees, the discounted rate was $49.99.
Business Response
Date: 12/12/2022
Dear ****,
Thank you for reaching out to us about the issue you encountered with your coupon. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $50.79. Please allow 7 to 10 days for processing to your financial institution.
Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.
We look forward to assisting you.
Regards,
Paramount+ Customer Service
Customer Answer
Date: 12/13/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:12/09/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have paid for a year that I don't seem to be able to cancel, am ok with that. My Paramount plus is not working, have done all the trouble shooting with no results. Called costumer service, talked to someone that I could barely understand, was told they will email me. This does not solve my problem, am paying for something I cannot access and I can't speak to a tech to help me solve it ! This happened a year ago and I finally talked to a tech that fixed it. Am fed up with this garbage !
Business Response
Date: 12/12/2022
Dear Eda,
Thank you for reaching out to us about the issue you encountered while streaming. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
Wed like to make this right, and assist with any streaming issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.
Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
We look forward to assisting you.
Regards,
Paramount+ Customer Service
Customer Answer
Date: 12/13/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Eda Royal
Initial Complaint
Date:12/07/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Nov. 30th I looked into my Paramount Plus account. I went to view the available upgrades, Little did I know once you click on the upgrade to view it chooses that as your new subscription. I went to undo the change and did not see my original option. Long story short I was charged ***** on Nov 25th, ***** and ***** on Nov. 30th and now my account does not show an active subscription! Flat out robbery. I have tired reaching out NUMEROUS times to no avail. Phone wait times are 2 hours and good luck getting an email response! I disputed this with PayPal but they sided with the seller. I just want my money back or get what I paid for. It isn't hard.
Business Response
Date: 12/09/2022
Dear *****,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

We look forward to assisting you.

Regards,
Paramount+ ****************
Customer Answer
Date: 12/10/2022

Complaint: 18537559

I am rejecting this response because: Paramount has yet to reach out.

Sincerely,

***********************
Business Response
Date: 12/13/2022
Dear *****,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and saw a member of our ************* team spoke with you on 12/12/2022 and assisted you regarding this matter.

Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

We look forward to assisting you.
Regards,
Paramount+ ****************
Customer Answer
Date: 12/16/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:12/06/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the annual subscription on 11/9/22 for $49.99. I live in a rural community and just had the ability to get Wi-Fi in the past few month. I canceled my satellite service and learned about streaming. I have subscriptions for Hulu, HBOMax, peacock +, discovery + never once had a problem. I added paramount+ last and cant watch anything more than a few minutes and when the ads comes on the screen freezes. I have tried everything their website instructed me to do to no avail. I watch from my Vizio smarttv that is 1 1/2yrs old. On theTV there is no way to contact the company. I have emailed them thru the website which shows up as my iPad to no avail. I would like the channel but I am a disabled widow that cant keep going behind the tv to unplug it every 10 mins, nor do I care to. I very disappointed in a Paramont product.
Business Response
Date: 12/09/2022
Dear ******,

Thank you for reaching out to us about the issue you encountered while streaming. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

Please call **************** at ***************** days a week from 9 a.m. to midnight ET, so we can investigate this further! You can also email us at ***********************************.

Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.

We look forward to assisting you.

Regards,

Paramount+ ****************
Customer Answer
Date: 12/09/2022

Complaint: 18534126

I am rejecting this response because:
I would have call them but I couldnt even find a phone# for them. I will call to see if they will cancel and refund me my unused portion. Until then I want this complaint to stay open.

Sincerely,

*************************
Business Response
Date: 12/19/2022
Dear ******,

Thank you for the update. Just let us know if you run into any issues and wed be happy to assist you further.

Regards,

Paramount+ ****************
Customer Answer
Date: 12/21/2022

Complaint: 18534126

I am rejecting this response because:
I have called ************* twice, been put on hold for over ********************************************************************** They have not responded to my emails.

Sincerely,

*************************
Initial Complaint
Date:12/06/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recieved an email that Paramount + was offering 50% off annual memberships if you signed up by the end of 26 Nov 2022 making the annual charge of $99.99 drop to $49.99. I went onto the Paramount website and signed up and entered the code which then shown the amount of $99.99 but had the 50% off price of $49.99 in parentheses, which I took is the charge with the next charge of $99.99 for the renewal. Instead after confirming the payment it charged me $99.99. I contacted Paramount+ contact page on 26 Nov 2022 to notify them of this mistake. They finally replied on 5 Dec 2022 with a request of a screen shot of the page with the coupon I used which i did send, then I got bounced to a different service rep after I sent all the info they asked for I informed them that if they can not honor their end I wanted to cancel my subscription and want a full refund then another service rep on 6 Dec 2022 stated they do not do refunds and sent me a link to their legal page. At this point I put in a dispute with PayPal for the $50 that they illegally charged. Since I already have this service I am willing to pay the $49.99 but I feel like this is a giant con on how they just take your money and then throw you to a legal page stating no refunds.
Business Response
Date: 12/07/2022
Dear *******,

Thank you for reaching out to us about the issue you encountered with your account. We researched your case, and saw a chargeback from your credit cards bank in the amount of $50.00. Since the transaction was reversed by your bank, we are unable to issue you a refund.

Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

Regards,
Paramount+ ****************
Customer Answer
Date: 12/13/2022

Complaint: 18533293

I am rejecting this response because:
After initially receiving BBB message I went into my PayPal account which is what I used and there was no refund. So I waited and it is still not there so you and your company stating that my credit card company withheld $50 and according to my account that is not the case. So I do not accept the company's response and this whole ordeal screams that this company is a giant legal scam.

Sincerely,

*************************
Business Response
Date: 12/14/2022
Dear *******,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

We look forward to assisting you.

Regards,
Paramount+ ****************
Initial Complaint
Date:12/06/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Nov 17, I began a free trial with the intention of canceling before the week was up since I didnt need another subscription service. On the 23, I went to cancel and the following month had already been charged the $4.99. I said, oh well, whats one month. It charged me a day before a week but no biggie. Then a few days later, I was going to cancel to avoid being charged again by accident. Somehow I managed getting charged for an annual subscription and paying $45 (while they were running a promotional 1/2 off Black Friday sale). Within 24 hours, I had emailed and called to see about a refund for it. And while the agent was nice on the phone, he really beated around the **** about telling me they dont offer refunds. First off, if I wasnt charged a day early originally, I wouldnt have even bought the additional month I didnt want. Secondly, Im typically very careful to cancel and am still not sure how I ended up upgrading the service. Then when I contacted my bank about the charge not being authorized and they reached out to you, paramount then blocked me from this subscription they forced on me. I really feel robbed. I cant recommend this service to anyone and would like to make my situation know so others dont get hoodwinked by this mediocre option. Ive attached images of the timing of these charges.
Business Response
Date: 12/09/2022
Dear *********,

Thank you for reaching out to us about the issue you encountered with your account. We researched your case, and saw that a chargeback in the amount of $45.80 was issued. Since the transaction was reversed by your bank, we are unable to issue you a refund. Additionally, due to the chargeback from your credit card's bank, your subscription was cancelled.

Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

Regards,

Paramount+ ****************
Initial Complaint
Date:12/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Paramount Plus under the assumption that the ** show Yellowstone was included because Paramount Plus advertises the show. I found out this evening that the new season is not airing on their network. When calling customer service, the hold time is 45 minutes. When attempting a "chat" the automated responses would not let me speak to a live agent.
Business Response
Date: 12/07/2022
Dear *******,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

We look forward to assisting you.

Regards,
Paramount+ ****************

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Paramount+ is NOT a BBB Accredited Business.