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Business Profile

Streaming Service

Paramount+

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Important information

  • Customer Complaint:
    BBB's profile for Paramount+ was created in August 2004. A review of complaints was done in November 2024.

    For technical and subscription related issues, BBB recommends users review Paramount+ Subscription Terms and Troubleshooting.

    For additional support, please contact Paramount at Contact Us.

Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Paramount+ has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 851 total complaints in the last 3 years.
    • 198 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/04/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a monthly subscription to Paramount+. Over the Black Friday weekend, I came across a discount for 50% off an annual subscription, so I decided to sign up for that. I applied the discount code and switched my account to annual and I was immediately changed $49.99. First, I still had most of the month left on my monthly subscription. Most services wait till your month finishes and then applies the new changes and subscription changes. Also, I was not prorated for the month I had already paid for. Secondly, the discount was never applied to the annual subscription payment. I was charged full price. I contacted customer support, and after a week they got back to me and told me that the 50% off would be applied to next year's payment. That is the most ridiculous thing I have ever heard of. The ad had said the discount was for this year. I replied to the support person and asked to cancel and receive a refund because that is not what I signed up for, but alas I have not heard back and I suspect I never will. Apparently, Paramount engages in quite a bit of fraudulent advertising when it comes to discounts. Be careful signing up and customer service is a complete joke.

      Business Response

      Date: 12/08/2022

      Dear ***,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $25.00. Please allow 7 to 10 days for processing to your financial institution.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 12/08/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:12/04/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email on November 3, 2022 informing me to a change in pricing for the subscription platform beginning on December 1, 2022 which would then charge my account on December 4th, 2022. The email also stated that if I acted within November ****th I could switch to an annual plan and save 40% off for the first year of the new subscription at a rate of $59.99 for the first year instead of $99.99 for the year. I immediately attempted to take advantage of this promotion to lock in the rate for the year, but instead kept getting an error message that said I needed to add a different credit card or add funds to my account. I tried different browsers and different days and kept receiving the error message. I initially contacted their social media platform but by November 22nd, had not received any response so I contacted the email on their customer service contact page. I recieved an auto reply stating I would get an answer shortly with a case number. I then got an email November 23rd apologizing for the error and asking me to attach a photo of the error screen to which I replied and attached immediately. I did not hear back for several days so I emailed again on November 25th advising them that I had already attached the screenshot requested and expect a timely response as the promotion was running out of time. They responded November 25th, that they were aware of the problem and that they could apply the promotion on my behalf that day, asking my to confirm proceeding.I responded right away very clearly giving permission to apply the changes to my account and reiterated the exact promotion I wanted applied.As of December 3rd, I got an email saying my subscription had been changed and that they charged my credit card. I checked my account and they did not apply the promotion as arranged and promised, but charged an unauthorized monthly fee that is nearly double my previous monthly payments.I emailed again and they terminated my subscription completely and I am out

      Business Response

      Date: 12/10/2022

      Dear ********,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
       
      We've researched your case and saw a member of our ************* team replied to your email on 11/23 regarding your issue. Please reply to their email for further assistance. 
       
      Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.
       
      We look forward to assisting you.
       
      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:12/03/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for paramount plus two weeks ago. I entered my email in wrong as a type o. I was not prompted to enter a password Im assuming my phone just did it. When I needed to put my password in to watch on my tv I realized I didnt know it. Then I tried to reset and thats when the company made me aware that I did a type o in my email. I acknowledge that this is all my fault. However the company will not communicate with me to correct it. They keep saying they rectified my email address yet I still can not reset the password. I questioned that maybe because I used my work email that the security features are to high. Which I doubt as I use that email frequently. They told me to change my email online. That only works if I can get in to my account. Regardless I paid for a one year subscription for paramount plus and I can not get access to it. All I want is access to something I paid for in full. *** never filled a complaint like this before one thing I find very frustrating is there is no phone number for paramount plus outside the US. They can just ignore your emails and take your money and not provide a service that has been pre paid for a year. If given an email address I can forward all emails Thank you in advance for youre help.

      Business Response

      Date: 12/10/2022

      Dear ********,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
       
      We've researched your case and saw a member of our ************* team replied to your email on 12/04/22 regarding your issue. Please reply to their email for further assistance. 
       
      Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.
       
      We look forward to assisting you.
       
      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:12/03/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Re: complaint #******** I accepted the company's choice of calling to settle problem. Yet, they never called. At this time, I want to settle problem by asking for a refund for the months of September 2022 through January 7, 2023, when the year prepaid is done. I did not appreciate being terminated and I had paid the year in advance, nor do I appreciate the lie of calling and never actually doing anything. A refund is all I want.

      Business Response

      Date: 12/08/2022

      Dear *******,

      Thank you for reaching out to us about the issue you encountered with your account. We researched your case, and our records show that a member of our customer care team spoke with you on 12/06/22 regarding your issue. As a result, a credit in the amount of $50.00 was applied to your account and a confirmation email was sent.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 12/09/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:12/03/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi there, I received an email stating that I had changed my emails on my account, when I never did - and I would like a response from the company on how I rectify this .. I have been locked out of all my accounts and have no access, but someone is using my account attached to my credit card and I am very unhappy ... there was no two step verification on this matter, someone was just able to change the account with ease ... I would like a refund for the inconvenience and the breach of my privacy. Case # ******** Jenn

      Business Response

      Date: 12/10/2022

      Dear ****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
       
      We've researched your case and saw a member of our ************* team sent you an email on 12/04/22 regarding your issue. Please reply to their email for further assistance. 
       
      Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.
       
      We look forward to assisting you.
       
      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 12/10/2022

       
      Complaint: 18518095

      I am rejecting this response because:
      I responded 3 times to that email with no response back - and no account access 


      Sincerely,

      *****************

      Business Response

      Date: 12/14/2022

      Dear ****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      We can confirm a member of our ************* team replied to your email on 12/14/2022 and is looking forward to your reply to assist you further.

      Your experience with Paramount+ is very important to us and we hope your issue gets resolved soon. If you still have concerns regarding this matter, please let us know.

      Regards,

      Paramount+ ****************

    • Initial Complaint

      Date:12/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for Black Friday promotions. **** cents for 2 months. Solely purchased this to watch Yellowstone season 5. I'm supposed to have full access to Paramount +But now told its not available But it shows it on Paramount + but is locked So disappointing ??Just want what I paid for

      Business Response

      Date: 12/06/2022

      Dear ********,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:12/02/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for Paramount Plus on November 19th. I receive a 25 percent discount because I am a college student and after my free week trial service was over on the 25th, I was supposed to receive a code for an Amazon Firestick Lite. I emailed support about when I would get the code and was told on the 25th as soon as my trial was over (and I did pay for the service once the 7 day trial had ended on the 25th) and if I didn't have it in 3 days contact them back. I keep asking them for my code. It is we are looking into it. We are working on it. Escallations is looking into it. I have asked for a supervisor 3 times with no success. Instead of meeting my request to speak to one, they now want to quit replying to my emails. They had no problems when they took the money out of my account for their service, but don't want to produce the code for a product I was promised at sign up. I would like the product I was promised. I've been back and forth with them for a week now and they quit responding to me altogether. I am attaching screenshots of my conversations with them.

      Business Response

      Date: 12/05/2022

      Dear *********,

      Thank you for reaching out to us about the issue you encountered with the Firestick promotion. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. Wed like to make this right, and assist with any promotion issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here. 

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ Customer Service


      Customer Answer

      Date: 12/06/2022

       
      Complaint: 18516509

      I am rejecting this response because: they did not call me at all, yesterday or today and I still don't have the code!! 

      Sincerely,

      *************************************

      Business Response

      Date: 12/10/2022

      Dear *********,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 

      We've researched your case and saw a supervisor contacted you on 12/09/2022 at the number provided and sent a follow up email. If you need further assistance, please reply to their email for further assistance. You can also call **************** at ***************** days a week from 9 a.m. to midnight ET.
      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.  If you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 12/13/2022

       
      Complaint: 18516509

      I am rejecting this response because: yes the supervisor reached out to me last week. I still do not have the code, so I don't feel comfortable accepting the their response until the code is in my email. 

      Sincerely,

      *************************************

    • Initial Complaint

      Date:12/01/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It is extremely difficult to cancel the subscription with Paramount+. Upon following their instructions to cancel I found the option to be unavailable. When requesting help they say to email. I did not receive a response before the ending of the trial period and am now being charged for a subscription. I have followed instructions for every resource they have and there has been no option to cancel with any of their methods.

      Business Response

      Date: 12/02/2022

      Dear ****,

      Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      We researched your case, and our records show that you signed up through ****** Play. We're sorry, but we are unable to manage your account if you signed up for Paramount+ through your device.

      To ensure you cancel your Paramount+ subscription, just follow the instructions relevant to your device listed here:: spr.ly/HowToCancel

      If you have any ***************-related questions (i.e. billing, account changes, cancellation requests etc.), please contact ******Play directly for further assistance using the information below:

      Call ************** or visit https://support.google.com/googleplay or https://support.google.com/androidtv for Android TV.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:12/01/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/24/2022 I signed up for Paramount + was to get a special price of $4.99 for 12 Months yet they now want to charge me $11.99 I even went to ID.ME as I am a ************* Disabled Veteran and there they offered my 50% off for a year and still they are trying to charge me $11.99 a month. It is pretty sad I have ONLY been with this company SIX DAYS and they are already doing a BAITand SWITCH which is illeagal, If they do not honor their Black Friday sales or even their current Cyber Monday sale I will contact the Ohio State Attorney General and file a complaint of discrimination against a protected person.

      Business Response

      Date: 12/03/2022

      Dear ****,


      Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 


      Wed like to make this right, and assist with any coupon issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here. 


      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.


      We look forward to assisting you.


      Regards,

      Paramount+ ****************

      Customer Answer

      Date: 12/03/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

      My phone # is ************ and I only answer the phone for calls that that have numbers that have names that show names. If you talk on answering machine I will pick up if I am home. I am Disabled so talk for a few minutes to give me a minute to get to phone. Thank you. 

      Customer Answer

      Date: 12/07/2022

      I responded to Paramount however, still have not received a call from them.  

       

      I took screenshots of their offer as I see my complaint shows nothing as I'm unsure why.  I signed up for the year with the plan of getting 50% off and after a week I'm already being charged $11.99 + tax.  

       

      Plus, I even signed up under the Veteran page under ID.me and that didn't do anything either so I deleted that account.  This has been a hassle and pain.  Unsure why they offer these deals for Veterans to only refuse to hold up their end of the agreement.  

       

      I don't know what else to do at this time except to file a complaint with the Ohio State Attorney General if they do not follow through with their phone call.

      Business Response

      Date: 12/13/2022

      Dear ****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and saw a member of our ************* team spoke with you on 12/13/2022 and assisted you regarding this matter. 

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 12/13/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



      Sincerely,

      ***********************

    • Initial Complaint

      Date:11/30/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for an annual subscription to Paramount+ utilizing a promo code that they were offering for Black Friday. This promo code offered 50% off an annual subscription and I believed this was what I was signing up for. I entered the promo code when I was entering in my card information and have proof that I was supposed to get the 50% off an annual subscription. I've uploaded that screenshot below. When I checked my bank statement, I noticed that they charged me full price for the subscription. I have repeatedly called Paramount+ and emailed them multiple times and have not gotten a response from them. It's a very shady business practice to charge someone more than what the invoice mentions after they run your credit card

      Business Response

      Date: 12/02/2022

      Dear *******,


      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and since the offer was intended to be used during sign up for new customers, it didn't apply the discount to your upgrade as an existing subscriber. As a result, we issued a refund in the amount of $24.99. Please allow 7 to 10 days for processing to your financial institution. 


      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know. 


      We look forward to assisting you.


      Regards,

      Paramount+ Customer Service

      Customer Answer

      Date: 12/02/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    Paramount+ is NOT a BBB Accredited Business.

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