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Business Profile

Streaming Service

Paramount+

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Important information

  • Customer Complaint:
    BBB's profile for Paramount+ was created in August 2004. A review of complaints was done in November 2024.

    For technical and subscription related issues, BBB recommends users review Paramount+ Subscription Terms and Troubleshooting.

    For additional support, please contact Paramount at Contact Us.

Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Paramount+ has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 851 total complaints in the last 3 years.
    • 199 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/30/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got the paramount plus with showtime trial and was planning to cancel before the end date. I missed the date and was charged $14.99. I canceled the subscription now but would like a refund as I know others in the same boat have got theirs. Thank you

      Business Response

      Date: 12/02/2022

      Dear *****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $14.99. Please allow 7 to 10 days for processing to your financial institution.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:11/28/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Aug 13th 2022. I was made aware of funds being taken out of my bank acct. Contacted Paramount was given case number ******** spoke w/ ******. On August 13,2022 I called again spoke with supervisor *****. On August 16 2022 called them again due to not returning my call. New case number given ********.***** with ********. On August 16,2022 ***** calls me back with New case number ********. August 29 2022 spoke with ***** new case Number ********. On August 30 2022. Spoke with ***** New case Number ********. Later in same day. Supervisor ******* New case Number ********. I have never signed up for service or received any service from Paramount. But ***** was taken out of my acct.monthly My Bank is Tru-fi credit union. I cut up **** card due to this.Issued New one. Paramount tried to put 3 months back on my old ****, and I had made them aware of that was unacceptable. Here I am going on December with many broken promises, lies,fraud. No results.

      Business Response

      Date: 12/06/2022

      Dear ******,

      Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. We researched your case and as a result, we issued a refund in the amount of $210.66. The refund will be mailed to you as a check at the address you provided to us here and can be expected to arrive in the next 6-8 weeks.

      Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      Were happy to help.
      Regards,
      Paramount+ Customer Service

      Customer Answer

      Date: 01/05/2023

      Received my check as of yest. Thank you

    • Initial Complaint

      Date:11/27/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a subscription to Paramount+ at approximately 6:30 EST on Sunday, November 27, 2022, in anticipation of being able to watch an upcoming episode of a program regularly advertised by Paramount (the program is "Yellowstone"). Neither the advertisements I'd seen on my cable provider (Xfinity), nor Paramount+'s website, made it clear that the current season of this program is unavailable via Paramount+. At approximately 7:30 EST, I discovered the program I was seeking was not, in fact, available through Paramount+. After waiting ************************************************************************ the other programming Pararmount+ have to offer at this time, the agent informed me they have a no refund policy (which was not made apparent at the time of purchase). I have reached out to the customer service department via email to ask them to reconsider this policy given that I felt the advertising was misleading, and they only replied to advise of the other content available that I am not interested in. I also advised them I would be contact BBB as well as my credit card company, as I am simply requesting the charges be removed, despite the fact this has now consumed a few hours of my Sunday evening. Although not a formal part of this complaint, it would seem appropriate that Paramount and Paramount+ revisit their advertising regarding this specific program until the licensing is sorted.

      Business Response

      Date: 11/29/2022

      Dear ***********,


      Thank you for reaching out to us about the issue you encountered with your request for a refund. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $5.34. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription, and you'll receive a confirmation email in the next 24 hours.


      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know. 


      We look forward to assisting you.


      Regards,

      Paramount+ ****************

      Customer Answer

      Date: 11/30/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************************

    • Initial Complaint

      Date:11/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to cancel this subscription and there is nothing anywhere that allows me to manage it like the website shows. This is ridiculous. Ive cancelled multiple apps over the years when no longer used but this takes the cake. Horrible. Makes me never ever ever want to download ever again. I wouldnt download this if it was free due to the lack of options to end services.

      Business Response

      Date: 11/29/2022

      Dear *****,

      Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 
      We researched your case, and our records show that you signed up through your Roku device. We're sorry, but we are unable to manage your account if you signed up for Paramount+ through your device.

      To ensure you cancel your Paramount+ subscription, just follow the instructions relevant to your device listed here:: spr.ly/HowToCancel
      If you have any ***************-related questions (i.e. billing, account changes, cancellation requests etc.), please contact Roku directly for further assistance using the information below:
      Call ************** or visit https://support.roku.com.


      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. 


      Regards,
      Paramount+  Customer Service

    • Initial Complaint

      Date:11/25/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi. So i recently was wanting to use a code for 50% off annual yearly subscription to the service. I had entered the code and it showed 50% off my next yearly subscription which should of been 24.99$. I had changed my subscription to yearly and I was instantly charged the full price to my paypal without even a confirmation screen popup on the site confirming or not. To add to this, i was charged just yesterday for my prior subscription of **** a month. So not only was i instantly charged a full amount for something i assumed was 50% using the code, but i was also charged for a year of service right away which only lasts till November 25th, 2023. This basically makes me pay for a year of service at full price AND wastes the the entire month of service i had just been charged for a day ago at the cost of ****$. This site needs a confirmation menu that shows what you will be charged, and a confirmation that a code has been activated or valid. I would like to if possible be charged the 50% off yearly that i was intending to receive through the code, and refunded the amount that was instantly charged to may paypal without any confirmation screen.

      Business Response

      Date: 11/26/2022

      Dear ********,


      Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 


      Wed like to make this right, and assist with any account issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here. 


      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.


      We look forward to assisting you.


      Regards,
      Paramount+ Customer Service

      Customer Answer

      Date: 11/29/2022

       
      Complaint: 18463406

      I am rejecting this response because: I am not available during the hours of 9PM EST - 6PM EST unfortunately

      Sincerely,

      *************************

      Business Response

      Date: 12/05/2022

      Dear ********,

      Thank you for reaching out to us about the issue you encountered with your account. We researched your case, and saw that a refund in the amount of $25.00 was issued on 11/29/2022 and a confirmation email was sent.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      Regards,
      Paramount+ Customer Service

    • Initial Complaint

      Date:11/25/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have HBO *** so I don't need this account.But, due to a show I want to see I tried signing up and before I did, I read 50% off and if I pay now for the year I will only have to pay $24.99. The plan is $4.99 per month or $49.99 per year and right now you will get 50% off.That would have been fine but they offered me $24.99 and because companies cannot be trusted, I have a screenshot of the proof.I called and waited 30 minutes and someone answered but didn't say a word.I went online to the live chat and it turns out it's just CHAT BOT not a live agent like they stated.I called again and waited and someone answered without saying his name.He told me that the 50% of starts next year and that I have to pay the regular fee and next year I will get the 50% off.He was unprofessional for LYING!I told him due to exactly that behavior is why I have a screenshot that speaks for me.He placed me on some bogus hold and then came back saying it's what he though, I have to wait until next year. He spoke to know one and I wouldn't care either way!This promotion came from Paramount website and it should be honored without this hassle.I am losing interest completely.I asked for a supervisor and he told me that he didn't have one. That's enough to move on since he speaks for the company and decided to be a LIAR.I have emailed the company and they have not responded.I am no longer waiting!Attached is the screenshot of the offer to pay $24.99 for the year! This company shouldn't offer promotions at all if they are going to give customers a hard time just to get them...This is bad business and they have the wrong person answering calls, he was horrible!I told him I was going to file a complaint since he wouldn't transfer me to a supervisor and he said, go a head. So here we are! This is the Case #******** emailed to me after I emailed them. Hopefully, they will get this complaint before calling me with excuses that are false.

      Business Response

      Date: 11/28/2022

      Dear ******,


      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 


      Wed like to make this right, and assist with any billing issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here. 


      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.


      We look forward to assisting you.


      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 11/28/2022

       
      Complaint: 18462875

      I am rejecting this response because:
      They didn't call me back when I requested for a call back.  IT WAS COMPLETELY IGNORED!

      So since I have put in a complaint, NOW YOU WANT TO CALL!

      Please!!!

       

      You have this extremely unprofessional & careless agent answer my call and LIE TO ME saying he didn't have a supervisor.  This complaint to BBB was preventable had you contacted me or had he connected me to who I requested for to resolve this issue you caused. And not once did your response speak about him or the fact that the 1st agent answered and didn't say anything!

      That would have been nice for you to acknowledge the problems and touch on those points.

       

      I play no games and none will be played with.

       

      I will never accept or REWARD poor customer service.

      As I stated, that agent said, my promo code starts NEXT YEAR not this year.

      I sent the attachment showing the truth and the fact that he lied and never even mentioned that, is enough!

       

      My promo code expired the day you all found it to difficult to honor that deal you offered.

      There is no more promo codes and you will know longer be trusted.

      I am rejecting your response since you only responded because the deal has ended and because I filed a complaint.

       

      Reach out to the customers sooner next time so that it will not reach BBB.

      You are not welcome anymore to dial my number!

       

      Sincerely,

      ***************************

      Business Response

      Date: 12/02/2022

      Dear ******,
       
      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
       
      We've researched your case and saw a supervisor attempted to contact you on 02/12/2022 at the number provided, but was unable to reach you. As a result, a member from our customer care team left you a voicemail and also sent you an email. Please reply to their email for further assistance. You can also call **************** at ***************** days a week from 9 a.m. to midnight ET.
       
      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.  If you still have concerns regarding this matter, please dont hesitate to let us know.
       
      We look forward to assisting you.
       
      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:11/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I agreed to an all access plan with commercials for **** a month back in May of 2020. All was well until Paramount decided to alter their plans. I could keep my plan though. However theyve been limiting it more and more in order to force a change. Im basically now paying more for their new basic plan. Shameful that they can change agreements without any penalty. Just give me what I originally agreed to!!

      Business Response

      Date: 11/26/2022

      Dear *******,


      Thank you for expressing your concerns about your subscription. We want you to know your comments are integral in helping us shape future customer experiences, and we greatly appreciate your thoughts on the matter.  Weve also passed your feedback along to our product team for consideration. 


      Again, thank you for reaching out to us about this. If you need further assistance, please call **************** at ***************** days a week from 9 a.m. to midnight ET. 
      We are happy to assist you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:11/25/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cannot cancel subscription in any way: I tried on my phone and it says you can only do in by computer. Tried on my computer and it does not give you the option under "my account", went to their "Help" section and it states to go to "my account" and choose "cancel my subscription" but that does not exist as an option. Tried "contact us" I get an automated service chose "cancel my subscription" and it only gives you directions to go to "my account" and chose "cancel my subscription". I typed, "talk to real person" and it says "sorry, all of our members are busy, please email us." This is insane, it is illegal because it is so one-sided. They are ripping people off. I've been trying to cancel for months now.

      Business Response

      Date: 11/28/2022

      Dear ******,
      Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 

      Wed like to make this right, and assist with any account issues you may still be experiencing. Our **************** team is going to email you requesting your full phone number, as the one provided here is missing a digit. Once we have that, a supervisor will give you a call between 9 AM - 6 PM ET to the phone number you provide them.
      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.
      Regards,
      Paramount+ ****************Tell us why here...

    • Initial Complaint

      Date:11/23/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with Paramount Plus to watch ****. Unfortunately, it would never stream to my new TV. I spent hours on the phone and online with their support staff. I finally called to just cancel but they told me they couldn't cancel but would give me a few months free, which I did not want for a service I wouldn't use. They also wanted me to work with their tech support team again, which I tried via email. They did not respond for weeks, even after being told that someone would be in touch within 24 hours. This was a reoccurring theme with them. I sent them an email to cancel. I noticed recently on a statement that they were still billing me. I called again and chose the "cancel service" option. Interestingly, I was again told they weren't allowed to cancel...but they would escalate my case. I want all of my money refunded and I just want the service cancelled. How can a company charge you for a service you can't/don't use and refuse to cancel...even after multiple attempts at cancelling? Their so called customer service and tech support teams are a joke! I feel sorry for the people that work for these teams as they must be dealing with upset customers for much of their work day. I want a full refund for all charges and I want the service cancelled!!!!!!!!!!

      Business Response

      Date: 11/28/2022

      Dear *****,

      Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and saw that a refund in the amount of $24.95 was issued on 11/22/22 and a confirmation email was sent.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      Regards,
      Paramount+ Customer Service 

    • Initial Complaint

      Date:11/23/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I need a refund from Paramount+ immediately please. I cancelled a free trial on November 19,2022, I have proof. But Paramount still charged me ***** on November 21,2022. I contacted Paramount and they said they do not do refunds. They illegally charged my card. I'm single mother and every cent ciunts

      Business Response

      Date: 11/26/2022

      Dear ******,


      Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 


      Wed like to make this right, and assist with any account issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here. 


      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.


      We look forward to assisting you.


      Regards,
      Paramount+ Customer Service

    Paramount+ is NOT a BBB Accredited Business.

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