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Business Profile

Streaming Service

Paramount+

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Important information

  • Customer Complaint:
    BBB's profile for Paramount+ was created in August 2004. A review of complaints was done in November 2024.

    For technical and subscription related issues, BBB recommends users review Paramount+ Subscription Terms and Troubleshooting.

    For additional support, please contact Paramount at Contact Us.

Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Paramount+ has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 851 total complaints in the last 3 years.
    • 199 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/23/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am located in ******. This occurred on Friday Nov 18, 2022. I created a test account to explore Paramount+ content. To surprise me that evening my wife paid the subscription which was on a discount at $49.99 for the year. She was not aware that this was a test account. The problem is that I don't remember the password to the test account to change the password and enter my real email account. We communicated with someone/automated response on Saturday and have not heard anything since. We were assigned a case#. There is nowhere on the Paramount site to check the status of the case number. I have even tried through Instagram and ******** to contact Paramount with no success.

      Business Response

      Date: 11/23/2022

      Dear ******,


      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 

      We've researched your case and saw a member of our ************* team sent you an email on 11/19/2022 regarding your issue. Please reply to their email for further assistance.

      Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ Customer Service

      Customer Answer

      Date: 11/23/2022

       
      Complaint: 18456099

      I am rejecting this response because:

       

      We received the exact same message from Paramount so you will see from the attached email correspondence document that we did respond to the email of November ************************************* fact, we have sent 2 other emails requesting a follow up without getting any response to those either. 


      Sincerely,

      *************************

      Business Response

      Date: 12/10/2022

      Dear ******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
       
      We've researched your case and saw a member of our ************* team replied to your email on 11/19/22 regarding your issue. Please reply to their email for further assistance. 
       
      Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.
       
      We look forward to assisting you.
       
      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 12/12/2022

       
      Complaint: 18456099

      I am rejecting this response because:

       

      No I do not accept this response. It is exactly the same canned response I got the first time I reject their message on November *************** your system. I had also submit with my first response the email trail between Paramount and myself.

       

      This could easily be resolved if I could speak with someone at Paramount or at the very least with all the information we provided them they should be able to resolve the issue.


      Sincerely,

      *************************

      Business Response

      Date: 12/16/2022

      Dear ******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Our records show that this issue has since been resolved by our *************************** team.

      Your experience with Paramount+ is very important to us. If you still have concerns regarding this matter, please contact our *************************** team at spr.ly/HelpInternational.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 12/19/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

       

      While the issue has been resolved it is unfortunate that I was required to involve the BBB to get resolution. Even with their help it took 1 month to get a resolution for something that should  have been easy to fix if I could have communicated with someone instead of getting canned email responses.

       

      It is done and I appreciate the assistance in closing this issue both from Paramount and BBB.


      Sincerely,

      *************************

    • Initial Complaint

      Date:11/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/7/2022 my 14 year old subscribed to Parmount+, I told her to cancel it and to never do something like that again. I assumed it was canceled because another payment had not come off her cash app card. on 11/20/2022 it charged her card, on the same day within an hour I contacted customer service and was sent an email that stated they do not do refunds!! I don't want your service my case number was12585130. Im a single mom of 4 and that's her lunch money for school please return her funds. the worst customer service. no empathy. all about money

      Business Response

      Date: 11/23/2022

      Dear *********,


      Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $14.99. Please allow 7 to 10 days for processing to your financial institution. 


      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know. 


      We look forward to assisting you.


      Regards,
      Paramount+ Customer Service

    • Initial Complaint

      Date:11/21/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled this service before the November renewal date. I received an acknowledgement of that from Paramount Plus. Then they charged my card a renewal fee in December. I assumed it was a paperwork issue, made sure it had been cancelled (checked my emails) and contacted the company via their website. They seem to take their time in responding but a "***" responded with case number ******** He did not ask to see the email, he only said it was my tough luck and tried to upsell me to return by offering a free month. I asked for a credit for the amount they charged after the agreed upon cancellation. They refused to look at their email noting the cancellation. Now they refuse to issue a refund. I call that fraud. Such a big coompany should be ashamed of doing such to a home with disabled occupants (me). ********* ask for a credit and an apology from *** for not doing his job (or from Paramount + if they consider what he did to be doing his job). If they consider what he did to be doing his job I ask that they issue a credit and work on new procedures to train staff.

      Business Response

      Date: 11/22/2022

      Dear **************,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $5.57. Please allow 7 to 10 days for processing to your financial institution.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 11/23/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **************

    • Initial Complaint

      Date:11/20/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, I just saw I paid $99 on Nov 18th for paramount plus. I do not want to pay that for paramount plus. I have not been happy with any of the shows to watch and dont remember signing up for $99 fee. I canceled but it wont let me have a refund. I want my refund. With Christmas coming up, I was not budgeting for this. Please refund our money.

      Business Response

      Date: 11/21/2022

      Dear ******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $99.99. Please allow 7 to 10 days for processing to your financial institution.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 11/21/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you very much!!!

      Sincerely,

      *************************

    • Initial Complaint

      Date:11/20/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a trial subscription for their service. I cancelled the service with a few weeks left in the trial because we werent using it. On the date of renewal, I received an alert from my credit card company that a charge had occurred. I immediately went to their site and filed a complaint and ensured that the service was cancelled. Their response via email several days later was that they couldnt issue a refund and did not acknowledge that the billing was in error. They even tried to upsell me into keeping the service rather than taking care of their billing error.

      Business Response

      Date: 11/21/2022

      Dear *******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $5.40. Please allow 7 to 10 days for processing to your financial institution.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 11/21/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:11/17/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a free trial and it was suppose to expire on the 21st, I decided to try showtime after I signed up. Before I did this change I confirmed that they will only charge me after the 22nd, I even have a email saying that information. Only thing is that the following day I woke up with a monthly charge before the free trial expiration. I tried contacting them with no luck on understanding that this was not my mistake. I have proof that saying the 22nd of November even after I changed the plan, they dont care about doing what is right. I wish I have never signed up.

      Business Response

      Date: 11/18/2022

      Dear *********,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $14.99. Please allow 7 to 10 days for processing to your financial institution. You'll still be able to access your subscription through 12/16.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 11/18/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************************

    • Initial Complaint

      Date:11/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged for a Paramount + subscription after the twelve month free trial ended. I cancelled the service before it ended, however I was still charged. Paramount+ customer service refuses to refund me for this charge.

      Business Response

      Date: 11/19/2022

      Dear *******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $4.99. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription, and you'll receive a confirmation email in the next 24 hours.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:11/16/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A couple months back we lost service to Paramount plus. I looked for the problem online and found we needed to remove service and reinstall, great we did that, still no service, I filed numerous complaints by email and never received a response. We paid for a full years' service with no commercials. Our service is to renew in January 2023. My brother still wants service and feels the company owes us for September through January. I found their business phone number, but you are never given an option to speak with a live person only hear messages. I wish to resolve this issue before renewing our contract.

      Business Response

      Date: 11/17/2022

      Dear *******,

      Thank you for reaching out to us about the issue you encountered while streaming. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 

      Wed like to make this right, and assist with any streaming issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here. 

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 11/17/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me at the present time, but wish to reserve further action if needed after I speak with them.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:11/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid ***** for a years service with paramount plus but I never got the years service. I called their customer line several times but they could never help me and flat refused to help me. So I cancelled the year service and pay every month.

      Business Response

      Date: 11/17/2022

      Dear *****,

      Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 

      We researched your case, and our records show that you signed up through ****** Play for your annual subscription. We're sorry, but we are unable to manage your account if you signed up for Paramount+ through your device.

      If you have any account-related questions (i.e. billing, account changes, cancellation requests etc.), please contact ******Play directly for further assistance using the information below:
      Call ************** or visit https://support.google.com/googleplay or https://support.google.com/androidtv for Android TV.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. 

      Regards,
      Paramount+ Customer Service

      Customer Answer

      Date: 11/23/2022

       
      Complaint: 18410322

      I am rejecting this response because: they still owe me the money I paid them for the service

      Sincerely,

      *************************

      Business Response

      Date: 11/28/2022

      Our response has been rejected due to the customer saying we owe them money. After investigating this case, it has been determined that there is nothing more we can do as the issue is with ****** Play and therefore outside of our control

    • Initial Complaint

      Date:11/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i paid 8 euro i didnt have a choice i knew i wouldnt watch it ever again i got a free subscription so i didnt have to pay the first time please understand and give me my refund which i need back

      Business Response

      Date: 11/16/2022

      Dear *****,

      Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and saw that a refund in the amount of **** was issued on 11/15/22 and a confirmation email was sent. Please allow 7 to 10 days for processing to your financial institution. 

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      Regards,
      Paramount+ ****************

    Paramount+ is NOT a BBB Accredited Business.

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