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Business Profile

Streaming Service

Paramount+

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Important information

  • Customer Complaint:
    BBB's profile for Paramount+ was created in August 2004. A review of complaints was done in November 2024.

    For technical and subscription related issues, BBB recommends users review Paramount+ Subscription Terms and Troubleshooting.

    For additional support, please contact Paramount at Contact Us.

Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Paramount+ has 6 locations, listed below.

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    Customer Complaints Summary

    • 852 total complaints in the last 3 years.
    • 200 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to sign up for Paramount Plus as I wanted to watch the premier of Yellowstone. When I got into the platform, Yellowstone was not available. I found it on Paramount Network. The cheaper price was if you pay for an entire year. They also tell you that you can cancel anytime you want. While that is true, it is VERY misleading because most of us expect the unused portion of the account to be refunded. However, this is not the case. I tried to cancel the service less than 10 minutes after signing up, explaining why I did. They notified me that I have access until Mar 2023. I went to look at their website and only when you search for refund information does it tell you that you are out of luck and that you can use the service through the end of your subscription period, which is one year for me. I also found it VERY misleading that they have such similar names but totally different products to stream. I can't believe I am the only one who thinks this is a scam. Go to this link https://www.paramountplus.com/home/ and then search for "Refund"; should be obvious after that.

      Business Response

      Date: 11/15/2022

      Dear *****,

      Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      We located an active subscription under a different email address l**tleog*************** based on the information you provided here. As a result, we issued a refund in the amount of $49.99. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription, and you'll receive a confirmation email in the next 24 hours.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.  


      Regards,    
      Paramount+ Customer Service

    • Initial Complaint

      Date:11/14/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a premium subscription with Paramount+. I have tried to cancel my service on their website, which is where I signed up, and every time it immediately gives me an error "Something went wrong! Please try again later.". This is a known issue and I believe to be a scam. I have tried to contact them and most pathways are channeling you back to the way I did it. I have tried to call them and they have ridiculous wait times. I believe Paramount Plus is creating arbitrary barriers to canceling their service to keep people subscribed. This is unethical and incredibly frustrating. I want you to force them to cancel my subscription and a refund of the last month that I haven't been able to cancel.

      Business Response

      Date: 11/16/2022

      Dear ******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ Customer Service

    • Initial Complaint

      Date:11/14/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled a subscription from Paramount+ online on November 11th. I got confirmation that it was canceled. On November 12th, I received notification from my bank that Paramount+ tried to charge my card twice. I spoke with *** via text chat on November 12th at 3:24 PM EST and he confirmed that he would cancel the account effective immediately. I have attached the text conversation with *** on November 12th. Then on November 13th, Paramount+ plus charged my card for $12.99.I called and spoke with ***** this morning, November 14th and I recorded that conversation. She told me Paramount+ doesn't offer refunds. I told her the account was canceled effective immediately on November 12th so charging my card on November 13th was illegal. She didn't offer any other solutions, just kept saying can I help you with something else. I then went to chat with an agent named ****** and she did the same thing. These are unscrupulous and illegal banking practices to illegally charge a customer's card after they've canceled the service and then refuse to give the money bank. I've already filed a complaint with the *** and the complaint number is

      Business Response

      Date: 11/14/2022

      Dear ******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $12.99. Please allow 7 to 10 days for processing to your financial institution.


      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know. 
      We look forward to assisting you.

      Regards,
      Paramount+ Customer Service

      Customer Answer

      Date: 11/14/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Chonie Sharper

    • Initial Complaint

      Date:11/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed for the annual subscription and got charged for it on 11/7/22, but i was charged a second time for the same subscription the next day. the annual subscription should only charge you once a year and i was charged twice in the same month, in the same week, literally the day after i paid for my subscription

      Business Response

      Date: 11/09/2022

      Dear ****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.
      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:11/07/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I didn't subscribe to this service, but they charged me for four months. I unsubscribed from the service, but they will not refund the four months I was charged. They had my old email address on file for my account.

      Business Response

      Date: 11/08/2022

      Dear *****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund for the last 4 months in the amount of $39.96. You might see the refunds in $9.99 increments since they were refunded per month. Please allow 7 to 10 days for processing to your financial institution.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 11/09/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I am happy with the full refund! Thank you very much!



      Sincerely,

      ***************************

    • Initial Complaint

      Date:11/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a subscription with Paramaunt+ , which I cancelled on 10/17/2022. Two weeks later I found a coupon (UEFA50) offering 50% discount off the annual subscription. I applied the offer, it was accepted, however I was charged the full, non-discounted amount.I contacted the customer service several times, every time receiving a canned response, not addressing the specific points I made in my messages. They also refused to cancel the service for a refund, quoting a policy.The main argument appears to be that I will receive my discount A YEAR FROM NOW, when my subscription renews. And I disagree, since the discount offer implied the discount immediately. If I didn't qualify for the offer, as your customer support argues, the system should have rejected my subscription instead of charging the full amount.I request a full refund with cancellation of my annual subscription.

      Business Response

      Date: 11/07/2022

      Dear *********,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Wed like to make this right and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:11/04/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no service on my *********** This has been going on for at least 3 weeks. The email correspondence does not dilve anything. The last correspondence gave directions for steps to take after there were updates for my model tv. The email stated I would be contacted about this. Then ** received email stating they closed case because they hadn't heard from me. When I called Support again they stated I was supposed to flow steps given immediately not waiting for response as stated. They do not give real answers to solve issue. Asked for refund of subscription left, they said gave partial Refund but they do not go back to when issue started. They then give steal about what I would me missing if I canceled. I already am missing everything because I had no service.

      Business Response

      Date: 11/08/2022

      Dear *****,

      Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. We researched your case and as a result, we issued a refund in the amount of $39.11. The refund will be mailed to you as a check at the address you provided to us here and can be expected to arrive in the next 6-8 weeks.

      Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      Were happy to help.


      Regards,
      Paramount+ Customer Service

    • Initial Complaint

      Date:11/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Okay so I signed up for a free trial through them for 30 days well after my 30 days were up. I decided to call them and have them cancel my subscription since I didn't get much time to watch tv. So, anyways I thought they cancelled it but instead i check my bank statements and for 2 months I have been getting charged for the subscription that was supposed to have been cancelled. So, I call and ask them if they would kindly refund the money back to my account and they told me no. I will not recommend paramount plus to anyone.

      Business Response

      Date: 11/04/2022

      Dear *******,

      Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      We researched your case, and our records show that you signed up through ****** Play. We're sorry, but we are unable to manage your account if you signed up for Paramount+ through your device.

      To ensure you cancel your Paramount+ subscription, just follow the instructions relevant to your device listed here:: spr.ly/HowToCancel

      If you have any ***************-related questions (i.e. billing, account changes, cancellation requests etc.), please contact ******Play directly for further assistance using the information below:

      Call ************** or visit https://support.google.com/googleplay or https://support.google.com/androidtv for Android TV.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:11/02/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have the paramount+ app premium which is supposed to have zero commercials. On or about July 27 2022 I started getting ads for various products. I emailed support, I called support. I got several trouble shooting steps that would sometimes work for a few days, sometimes not that long. They kept trying to close the tickets I kept replying that it wasn't fixed because invariably the ads return. During this time they had the audacity to AUTO RENEW my subscription. I complained, they said they couldn't fix it because it was through Amazon. I want a full refund for last year and this year. I want the product I was sold. ZERO product ads. IF they can't provide it they should not be allowed to charge for it and I should be compensated for MONTHS or aggravation.

      Business Response

      Date: 11/03/2022

      Dear ****,

      Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 

      We researched your case, and our records show that you signed up through your Amazon Prime account. We're sorry, but we are unable to manage your account. Since you signed up for Paramount+ through Amazon, and you have account-related questions (i.e. billing, account changes, cancellation requests etc.), please contact the Amazon support team by calling ************** or visiting www.amazon.com/contact-us for assistance.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 11/04/2022

       
      Complaint: 18351593

      I am rejecting this response because:

      I had a similar issue over a year ago on the SAME account. Paramount renewed my account at a discount -I can provide the emails.  Further, irrespective of who it was that billed me, it is Paramount's technical staff that has been unable to resolve the issue for over 6 months.  When I called Amazon I discovered that they had set me up with a second account with limited commercials.  That account was canceled and the billing was refunded. It is my belief that those accounts are still crossed and Paramount has yet to find out how to uncross them or they are looking at incorrect account information.   Lastly, Paramount got PAID by Amazon for a service that I am not receiving.  They are not entitled to keep my money for a product they can't deliver.  They simply need to completely refund my money for this year and the past year.  Then I will cancel and try to open a new account with a different email address and hope that I can finally get the service for which I have been paying. 

      Sincerely,

      *************************

    • Initial Complaint

      Date:11/02/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my service and they said because I received an email stating there was issues with my credit card it automatically keeps attempting to collect the money. I don't even watch paramount plus because nothing good is on there. I asked about getting a refund and they said they do not do refunds. So now I am stuck with a subscription I cancelled and out my money. I can't even get back on it because I cancelled so I paid for a year that I don't want or can't use. All I want is my money back because I cancelled it.

      Business Response

      Date: 11/03/2022

      Dear ******,

      Thank you for reaching out to us about the issue you've encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $53.74. Please allow 7 to 10 days for processing to your financial institution. 

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know. 

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 11/04/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    Paramount+ is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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