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Business Profile

Vending Machines

ZoomSystems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vending Machines.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After using the webinar service once and finding it unsatisfactory, I promptly attempted to cancel the subscription and request a refund. I was disappointed to see that Zooms system allows cancellation but offers no refund, even though the service is still accessible until the one-year term ends. I do not plan to continue to use the service and when I signed up for the year subscription, it was because I was offered a discounted price. Upon finding that **** will advertise the yearly subscription over the monthly subscription and then refuse any refunds, this practice feels misleading and raises concerns about predatory pricing, especially considering the lack of a satisfaction guarantee or trial period for such a substantial, prepaid commitment.Following my experience, I conducted my own research and discovered that the exact issues I encountered with the Webinar platform, which significantly impacted the quality and usability of the service, have been widely reported by other users for years. Knowing this, its even more frustrating that these problems remain unaddressed, and that **** continues to sell the product without clearer warnings or disclaimers about these known limitations.Worse, when I submitted a refund request through a support ticket, the ticket was prematurely closed, and my subscription was canceled without my explicit consent. I was forced to open a second ticket, which has gone unanswered. I've had to continue to open ticket after ticket and sit on hold endlessly, in the hope that someone will finally address this matter ************ be clear, I am requesting the following:A partial or full refund for the unused portion of my one-year Webinar add-on subscription.A review of how my previous tickets were handled especially the premature closure and unauthorized cancellation.

  • Initial Complaint

    Date:09/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I registered with ************* and had a meeting with 3 representatives prior to signing up. I was told that I would not incur any additional fees. I spoke with the **** regarding my bill and they stated that my bill should go down after 2 billing cycles which did not happen. At this point for 12 months Ive been charged $300 monthly and cant get any help so I had to cancel. They will not refund me and Im not sure what to do at this time. My bill went up so much I cant afford to pay the bill and now my electric may be cut off and I have children in my home.

  • Initial Complaint

    Date:08/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told when I signed up that my account was HIPAA-compliant with a BAA. As a healthcare provider, it is essential that my online communicates be safeguarded. I just discovered my account is not actually covered by a BAA or HIPAA and am livid. I've tried multiple times to reach my account *** via email about this with no resolution. I was on chat today for an hour with no resolution. I want a refund for all the months I already paid, and require a BAA ASAP.

ZoomSystems is NOT a BBB Accredited Business.

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