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Business Profile

Voice Over Training

Voice 123

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Voice Over Training.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/21/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The websites membership fees are very expensive. At the time, I had a free membership that didn't have any of the benefits of a paid membership. I was about to close my account with them when their customer service convinced me to not cancel my account and a discount promotion was going to be released soon. I waited and when they offered a discount, I thought I could try it out and if it didn't work, I could cancel my membership within 30 days and get a refund. So on December 8th I paid for one of the lower tier memberships. I auditioned for spots over 100 times and got nowhere so I asked about cancelling. I was told that memberships that received discounts were not eligible for the 30 day refund policy. Which is misleading because they mention how if the customer is unsatisfied they can get a refund on the website.

    Business Response

    Date: 01/02/2023

    As mentioned in the complaint, ****** paid for the membership with a discount, and our public refunds policy says that memberships paid with a discount are non-refundable *****************************************************************************************************;

     

    Let me know if you need more information.

    Customer Answer

    Date: 01/02/2023

     
    Complaint: 18622192

    I am rejecting this response because: it is not clearly stated on the website that this is the policy. It should be clearly stated before getting membership.

    Sincerely,

    *************************

    Business Response

    Date: 01/06/2023

    When a Voice actor pays for a membership with a promo, they see a message in the upgrade order before confirming the payment that says that the plans acquired with a discounted price or during a promotion are not refundable, as you can see in the image attached. It's also public in our terms and conditions, where you can find the link to our refunds policy *****************************************************

    Let me know if you need me to provide more information.

    Customer Answer

    Date: 01/11/2023

     
    Complaint: 18622192

    I am rejecting this response because: that statement did not appear on my screen when I placed my order or I would have reconsidered my purchase. Furthermore, since objecting to this membership scam, the number of auditions sent to me has significantly been reduced or are poor matches to what I can do. This could be considered retaliatory. I am asking one more time for a refund and cancellation of my membership. In these tight economic times, I do not wish to continue on with my membership with a company that is not providing me leads. 

    Sincerely,

    *************************

Voice 123 is NOT a BBB Accredited Business.

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