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Business Profile

Clothing

Stashed

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have bought a pair of pants from them. I bought from them because they stated they have a specific return policy and listed a specific email that I could reach them at. When I bought the pants they were a size too large. I accept responsibility for this. But, I have reached out to them for an exchange and they are refusing to respond.This leads me to believe they were lying about their return/exchange policy. I would like to make sure other customers know how difficult this process has been for me, and I would like my money back, in full. Sadly, these people simply are not capable of properly running a business and I would like to sever all ties with them going forward.

    Business Response

    Date: 08/16/2022

    Hello,

     

    We have resolved this complaint. We were barely given 24 hours to respond to the customer before this complaint was submitted and the customer had asked for an exchange, not a refund. We have sent him a return address label, as seen in the attached PDF. We have up to 7 days to honor returns, as stated in our return policy which is available on our website (https://stashedsf.com/pages/shipping-returns).

     

    We would like this complaint removed as it was lodged against us before we could investigate the request and has since been resolved. 

Stashed is NOT a BBB Accredited Business.

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