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Business Profile

Instrument Lessons

Music Village

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Instrument Lessons.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is about the drum teacher ******* ******, who provided ******s at Music Village. I paid him $300 for 4 classes every month until 2024 July. Per our agreement, I informed him via email in May that the teaching sessions would end in July, with the final ****** scheduled for July 20.Although there were only 2 classes until July 20 according to the class schedule, ******* assured me that he could provide 2 additional make-up classes before the last class, and hence still requested a full monthly tuition of $300. Trusting his promise, I paid $300 instead of a prorated $150 on July 2. However, ******* did not fulfill his commitment and owed me 2 ******s when our arrangement ended. He suggested scheduling the make-up ******s in the future.After returning from my summer break, I contacted ******* for make-up ******s in late August. Initially, despite my disappointment that ******* did not fulfill his promise to complete the classes in July, I was willing to patiently wait for make-up opportunities.On September 6, I explicitly stated in a text message: Please let us know when there is a chance of (make-up ******). However, I received no updates in the months that followed. In December, after months without updates, I grew increasingly concerned and requested a refund for the missed ******s. ******* proposed a make-up slot right after seeing my refund request, but the timing did not work well for me, and no alternative solutions such as refund could be offered.I believe a refund of $150 for the unfulfilled ******s within the agreed teaching sessions ending in July is fair and reasonable. Since these ******s were conducted at the classroom provided by Music Village, I also feel the business owner should ensure accountability for teachers and uphold service standards.

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