Complaints

This profile includes complaints for NETGEAR's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NETGEAR

  350 E Plumeria Dr San Jose, CA 95134-1911

• 

  NETGEAR

  PO Box 540009 El Paso, TX 88554

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order through netgear**** for a modem and a router. The modem works fine but the router never worked. After a couple of weeks of getting the run around by the Tech Department, I was sent a replacement router. The same issues continued with the replacement and I requested a refund. I was told that they do not do refunds. I was put in contact with a young lady named Princess A. who helped me eventually and told me I was getting a refund. I sent the replacement router back thay confirmed they have. I now have no router and no refund. Today I contacted them again and was told that they do not do refunds. At all. I would just like my money back. I have emails with tracking info and some chat info.
  

  Business Response

  Date: 09/13/2022

  Business Response /* (1000, 5, 2022/09/01) */
  Dear Mr.*******,
  
  Hoping this email finds you well.
  
  I am contacting you regarding your refund request to our department. After reviewing your case I would like to first apologize for any inconvenience this may have caused you.
  
  We have approved and finalized the request for $160.49 back to your credit card as of, 9/2/2022. The process of the refund takes 24 to 48 hours, and it may take up to 7 business days for you to see the funds credited back to you from your credit card company.
  
  Please visit ************** account, under the support tab then click on cases for any further inquiries.
  
  Sincerely,
  
  **************
  Customer Care Advocate
  NETGEAR, Inc.

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have Netgear AC router of which have been having ongoing issues. when I called into customer services, was told I would have to purchase their Geared subscription. Prior to doing so, I questioned them about what if the matters not resolved, they said a refund would be issued and they're sure no further issues would occur.
  After purchasing services, the very next day...same issue occurred. I then called back with the 2nd case number and same issue. On day 3 of services, I requested refund and they only gave me $40 of my $140.00 purchase. I've been going back and forth with them now for 2 weeks with several case numbers and lies. I was told my remaining credit of 89.99 was issued on 8/15/22 and expect to receive 7-10 business days. Nothing, so today I call, and they report having no knowledge or record of this case.
  They blatantly are ripping people off and with them being overseas....able to continue to do so.
  

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 5, 2022/09/01) */
  Dear **********,
  
  Good day! My name is **** and I am a Customer Care Advocate for NETGEAR, Inc. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently and we sincerely apologize for any inconvenience this has caused you.
  
  Please be advised that we will process another $50 refund into your account. On case number ********, I noticed that the problem had been resolved. Because you have received troubleshooting steps, I am taking out a pay-per-incident of $49.99.
  
  NETGEAR Terms and Conditions:
  ***************************************************
  
  For more warranty details please click on the following link: **************************************
  
  Additional support information can also be found on our Knowledge Base located at: *******************************
  
  Regards,
  
  **************
  Customer Care Advocate
  NETGEAR Support
  
  Business Response /* (4000, 13, 2022/09/14) */
  Dear **********,
  
  We have approved and finalized the request for $139.99 in total back to your credit card as of, 9/3/2022.
  
  Thank you.
  
  Regards,
  
  **************
  Customer Care Advocate
  NETGEAR Support

• Initial Complaint

  Date:08/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a modern/router *********** on 06/24/21 and it stopped working 8/26/22. I tried to get technical support from Netgear****, but was not able to request any online because Netgear says that I'm out of the factory warranty. I was and am a ************* resident, which means I have rights to a 4 year implied warranty, regardless of any factory warranty and would like a refund ($202.59) or replacement that is or equal or better quality.
  
  I would also like the business to change their system so customers can exercise their implied warranty rights without having to involve regulatory bodies. Additionally, we live on a planet struggling with climate change and shrinking resources. I would like the company to commit to putting quality products on the market. Thank you for your consideration and I look forward to hearing from you.
  
  Serial number *************
  Product name *******
  

  Business Response

  Date: 09/14/2022

  Business Response /* (1000, 5, 2022/08/30) */
  Dear Mr.*******,
  
  My name is ****. I am a Customer Care Advocate for NETGEAR Inc.
  
  Please let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product & service in the industry. NETGEAR Inc. is able to replace products found to be defective with the same model if within warranty.
  
  As NETGEAR does not sell products directly, returns/refunds are handled directly through the reseller where the product was purchased based on their own store policy.
  
  For more information about NETGEAR warranty policy, please visit link below:
  **********************************************************************
  
  NETGEAR.com purchases of new products, services and, memberships can be returned within 30 days.
  
  While NETGEAR is unable to provide a refund, we are happy to help troubleshoot the product so that we can work out a way that it will meet your needs.
  
  
  Regards,
  
  **************
  Customer Care Advocate
  NETGEAR Support

• Initial Complaint

  Date:08/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the ORBI 40 mesh system with 2 satellites from Netgear. I paid $928.61 for the system. order ***** received it on 1/5/22. I had multiple issues with the hardware. My wifi system would drop constantly, I couldn't connect my smart home equipment and the system appeared to be interfering with itself. After much troubleshooting and resets I contacted tech support multiple times. The Netgear representative upsold me to a higher level tech support called "Geeks Guard" that cost an extra $350. I had a couple of dozen calls into this company over the span of about two months. My wi-fi issues got worse and the tech support was borderline incompetent; it basically kept repeating the same steps with the same results.
  Finally, in July, 2022, I had enough. I told them I was tired of trying when they couldn't fix the problem. They responded that I was out of the return window and wasn't eligible for a refund. I didn't think I should be penalized for giving them so many chances to fix the problem. They said that for an exception to be made to the return policy I had to get a supervisor's approval, then I was promised that a supervisor would call me back. I received no call or update. This went on for over 3 weeks. Finally I received an email from a supervisor that basically just said I wasn't eligible because I was outside the return window. After all that time and trouble, they didn't have enough courtesy to call me back as promised!They also said that the Geeks Guard wasn't part of their company and that they had no record of any of those additional calls. The third-party company called the geek squad is something that the Netgear tech-support representative talked me into signing up for!
  I'm requesting a refund of the amount I paid - $928.61 + $350 for the "upgraded" and worthless tech support for a total of $1,278.61
  

  Business Response

  Date: 10/13/2022

  Business Response /* (1000, 5, 2022/08/30) */
  Dear **********,
  
  My name is John. I am a Customer Care Advocate for NETGEAR Inc.
  
  Please let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product & service in the industry. NETGEAR Inc. is able to replace products found to be defective with the same model if within warranty.
  
  First, we would like to inform you that Geek Squad is not in any way affiliated with NETGEAR.
  
  *********** purchases of new products, services and, memberships can be returned within 30 days. Having stated that, we regret to notify you that we will be unable to arrange a refund for your product. We are pleased to assist you in troubleshooting the product so that we can find a solution that meets your needs
  
  Regards,
  
  John**********
  Customer Care Advocate
  NETGEAR Support
  
  
  Consumer Response /* (3000, 7, 2022/08/31) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The response from the Netgear Customer Care Advocate is polite, but it's more of the same song and dance they've been feeding me for months. Promises to "help me troubleshoot until we find a solution." That's all I've been doing and have spend countless hours with tech support trying to do just that. They've proven over and over that they cannot help me. I've finally moved on and purchased another product so that my wifi will work.
  
  John stated in his response that Geeks Guard is not affiliated with Netgear. Although the Netgear representative "sold" the upgrade to Geeks Guard to me, I will accept that explanation and assume they have an unscrupulous employee which they will not take responsibility for. I'm willing to lower the amount I'm asking for to $928.61 - the actual cost of the system and not the amount including the "upgrade." Either way, I still gave the regular Netgear tech support plenty of opportunities to fix the problem and they could not.
  
  
  Business Response /* (4000, 9, 2022/09/01) */
  Dear **********,
  
  Thank you for your email.
  
  I completely understand your desire for an upgrade or a refund. However NETGEAR itself does not give refunds or offer product upgrades. Refunds come from the place of purchase only.
  
  I suggested contacting Geek Squad and requesting a refund.
  
  For more warranty details:
  **************************************************
  
  Thank you for your understanding.
  
  Regards,
  
  John**********
  Customer Care Advocate
  NETGEAR Support

• Initial Complaint

  Date:08/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to get my paid armour subscription moved to replaced router case was filed #******** no response from netgear.
  

  Business Response

  Date: 09/14/2022

  Business Response /* (1000, 5, 2022/08/26) */
  Dear **********,
  
  My name is John. I am a Customer Care Advocate of NETGEAR, Inc. This is to acknowledged receipt of your email. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently.
  
  I noticed in your account with the case number *********) that one of our Customer Care Representatives has already handled the case of transferring your Armor Subscription to the correct NETGEAR device.
  
  We will notify you once the request has been completed.
  
  Please visit ************** account, under the support tab then click on cases for any further inquiries.
  
  Regards,
  
  John *********
  Customer Care Advocate
  NETGEAR Support
  
  
  Consumer Response /* (2000, 7, 2022/08/26) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Armour subscription was moved today Thank you.
  
  
  Consumer Response /* (3000, 11, 2022/08/29) */
  I need to reopen this to unresolved tonight someone reset the entire device subscription and home network are gone.
  
  Sincerely,
  *************************
  **********************
  
  
  Business Response /* (4000, 13, 2022/08/30) */
  Dear **********,
  
  Thank you for your email.
  
  Please contact our Technical Support Team.
  
  Here our phone number: ***************
  
  Regards,
  
  John *********
  Customer Care Advocate
  NETGEAR Support

• Initial Complaint

  Date:08/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Netgear router and modem from ******* last year for nearly $50. I was offered a warranty for $20 on the product for 12 months. Not even a year later, the router does not work. I contacted Netgear for technical support, they told me that I need to pay $89 for their support service for 6 months. She was not even at ease to tell me about it because she knows deep inside, it's a ripoff.
  

  Business Response

  Date: 09/06/2022

  Business Response /* (1000, 5, 2022/08/26) */
  Dear*************
  My name is ****. I am a Customer Care Advocate of NETGEAR, Inc. Let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product & service in the industry. NETGEAR Inc. is able to replace products found to be defective with the same model or a suitable upgrade if the current model is unavailable, according to the One Year Hardware warranty.
  
  I have personally taken the time to review your account and I noticed that your AC1200 WiFi Cable Modem Router(C6220) is already expired for any warranty. We are more than happy to work with you in addressing your issue.
  
  The following link details product warranty information:
  
  **************************************************************************************
  
  According to our warranty policy:
  
  **********************************************************************
  
  I have forwarded your case to our technical support team to perform troubleshooting steps. They can also help us with the next course of action, by checking your device, debugs, logs and also their findings.
  
  Regards,
  
  **************
  Customer Care Advocate
  NETGEAR Support

• Initial Complaint

  Date:08/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased netgear router on 6/18/22 to use with their CIRCLE parental controls
  paid $95.39 on amazon for router. Amazon order number = ********************
  setup 1. router, 2. Netgears Nighthawk app, 3. Netgears "CIRCLE" parental controls which i paid $52 for.
  router kept dropping. worked with netgear support for several phone calls (20 hours of my time troubleshooting with netgear spanning weeks). Netgear support case # ******** and also ********* there was a third case opened as well as netgear kept closing cases without resolving issue and wasting my time.
  i have bee troubleshooting with netgear on more than 25 occassions spanning from purchase date through current date 8/19/22 with no success. netgear support did a factory reset on my router and since then, the router will NOT connect with Nighthawk as it is supposed to rendering that unusable and it will NOT connect to CIRCLE which is why i bought the router as cleared this model with netgear for circle compatibility prior to purchase. I have requested to speak with netgear manager 8 times and they refuse to call me back or let me speak with manager. I am asking for a full refund since still not working. $95 for router and $52 for circle subscription that will not work. netgear refuses to help and refuses to get me a manager to escalate and product still doesn't work so i have been forced to use another vendor with a new purchase so that i can use wifi in my home.
  i am asking for a full refund on my router purchase since it will not work with nighthawk and circel and support could not fix it dispite multiple (25+) attempts. I have wasted about 50 hours of my time troubleshooting with no success and still not working. asking for refund. please help.
  

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 5, 2022/08/25) */
  Dear *********,
  
  My name is John. I am a Customer Care Advocate for NETGEAR Inc.
  
  Please let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product & service in the industry. NETGEAR Inc. is able to replace products found to be defective with the same model if within warranty.
  
  As NETGEAR does not sell products directly, returns/refunds are handled directly through the reseller where the product was purchased based on their own store policy.
  
  For more information about NETGEAR warranty policy, please visit link below:
  ***********************************************************************
  While NETGEAR is unable to provide a refund, we are happy to help troubleshoot the product so that we can work out a way that it will meet your needs.
  
  Technical experts are available 24/7, and reachable at the following numbers: ***********
  (************).
  
  I apologize again for the inconvenience that you have experienced, but we are happy to work with you to find a resolution.
  
  Yours in Service,
  
  John**********
  Customer Care Advocate
  NETGEAR Inc.
  
  
  Consumer Response /* (-5, 6, 2022/08/25) */
  netgear reached out to me with a response. they stated they will not refund the product. they stated I have to work with the store that sold me the product for a refund. i purchased on amazon and amazons return policy states that i only have 30 days for a refund and it is past 30 days so can't get refunded through amazon. i believe now that since i can't get a refund through amazon that it is Netgears responsibility to refund me due to the product not working and their support staff doing such a terrible job and not helping. and also i have spent 40 hour troubleshooting with them with no success. this is unacceptable to me. i need them to refund, please reach out to them again??? i am not sure what to do.
  
  
  Consumer Response /* (2000, 8, 2022/08/25) */
  actually amazon did just give me a refund with a 20% restocking fee. i am satisfied with that so you can close the case but i hope this works against Netgears BBB ratings as they did a bad job.
  
  thank you

• Initial Complaint

  Date:08/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the ************* router from Netgear***** Within a week, the router started having problems connecting. I contacted tech support dozens of times. Ultimately, the router stopped working entirely without resolution. Netgear said they would replace the router and sent an "RMA" to have a replacement shipped overnight, but required a credit card for collateral so I would return the defective one. Their credit card web page said my card was invalid. I tried 2 different debit cards and several credit cards. Non were accepted. I contacted my banks to ensure no issues with my cards (which there were none). Netgear's own communities************ and other online reviews have several complaints of similar issues. Netgear stated the only other way to replace it was to send it in first, and then they would send out a new router. In order to do that, the need a different "customer service department" to cancel the first return order and I could only speak to them by email. They advised me to wait 24 to 48 hours. This department has never contacted me and after multiple cases and "level 2 escalations" I still haven't been contacted. Tech support refuses to let me speak directly with them and won't let me speak to a manager. Every time I call, I'm told the same thing, "my case has been escalated and I have to wait". These issues are still outstanding and they have not honored their agreement to refund or replace this defective item. The first record of an inbound phone call to Netgear to attempt to resolve this issue was 7/9/2022. I purchased the router on 6/17/2022.
  

  Business Response

  Date: 09/06/2022

  Business Response /* (1000, 5, 2022/08/25) */
  Dear Mr. ******,
  
  This is to acknowledge receipt of your email.
  
  Good day! My name is **** and I am a Customer Care Advocate for NETGEAR, Inc. I understand that from your recent correspondence that you have submitted a complaint regarding replacement request when you contacted NETGEAR and asked for help with your device. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently.
  
  I have personally taken the time to review your concern and I can see that you are now communicating with our Technical Support Team looking into getting a replacement unit. I have created an RMA for your replacement device. Please complete the transaction I sent you so that we can process your replacement unit.
  
  Here is your RMA number: *******
  
  If you have any questions or concern, please let us know.
  
  Best Regards,
  
  **************
  Customer Care Advocate
  NETGEAR Support

• Initial Complaint

  Date:08/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Will not provide a replacement product because I do not have an itemized receipt. CAX80 is defective and appears to have been so from day one. Purchased service contract (3 year) less than a year ago, wanted a refund for the 2/3 balance of the service contract (2/3 of $119). numerous phone calls to Netgear using service contract over the past 12 months, it was determine unit defective and needed to be replaced. Unit cost about $270. I have spent hours on the phone each time with Netgear troubleshooting. When I learned I could not get a replacement unit because I don't have a receipt, I requested the reimbursement of the unused service contract period. Both denied. I seem to be stuck in limbo, with a modem/router that does not work, and a service contract that I cannot use. Would like a reimbursement for 2/3 of service contract that will not be able to be used or a new unit. There should be a history of the no internet problems with Netgear's contract support. I did not keep all these emails.
  

  Business Response

  Date: 09/06/2022

  Business Response /* (1000, 5, 2022/08/25) */
  Dear *********,
  
  Good day! My name is **** and I am a Customer Care Advocate for NETGEAR, Inc.
  
  Please be advised that your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage and proof of purchase is required to get warranty service.
  
  For more warranty details please click on the following link:
  **************************************************
  
  Your request for a refund was submitted on 8/9/2022. Per the guidelines, I regret to inform you that your request has been denied. Your payment is non-refundable and Your service will continue until the end of that month's billing period on 6/10/2023. Here is a link to a copy of the guidelines that were e-mailed to you when you purchased the contract:*****************************************************************************
  
  While NETGEAR is unable to provide a refund, we are happy to help troubleshoot the product so that we can work out a way that it will meet your needs.
  
  Please visit*************** account, under the support tab then click on cases for any further inquiries.
  
  Regards,
  
  **************
  Customer Care Advocate
  NETGEAR Support

• Initial Complaint

  Date:08/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order noted a delivery date that they did not even ship by. During with customer service, the rep refused to refund even though the order has not been shipped. The rep also refused to escalate the call stating they do not have supervisors.
  
  The customer service rep ****** was completely not helpful. I requested the order be cancelled and refunded so I could go to the store to purchase the item. The rep stated they could not do that and all I could do was return it after receiving it. I asked when that would be. I was told based on the order date it and expeditated shipping it would be received by Monday (today -which it hasn't even shipped yet). When asked how that was possible it was reiterated that that date was just estimated and that the item has not actually shipped yet.
  

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 5, 2022/08/17) */
  Dear ************
  
  I hope you are well. My name is******* from the NETGEAR Customer Care Team. I understand that from your recent correspondence that you have submitted a complaint regarding your order not being receive yet and the service you received when you contacted NETGEAR and asked for the status of the order. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently.
  
  I have personally reviewed your concern, and I see that your NETGEAR Store ******* was delivered Tuesday 8/16/2022 at 11:39 am tracking#*************, with signature obtained. NETGEAR will make reasonable attempts to meet specified shipment dates; however, due to uncontrollable courier delays, we have already reimbursed the ***** Overnight delivery price of $26.68 to your payment method ******** as of today, 08/17/2022.
  
  Please let me extent my deepest apologies for the delay, please note this is certainly not our intention.
  
  If you have any technical issues or concerns about your NETGEAR devices. Please contact Support via this link:
  
  **************************************************************************************************
  
  Thank you for choosing NETGEAR and have a great day!
  
  Sincerely,
  
  *********
  Customer Care Advocate
  NETGEAR Inc.