We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mailing Services

Postal Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/22/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/13/21 I went to this store to ship out a item with DHL. Upon arrival the employee working at the time took my invoice and began making two copies without informing me that this would cost money. After I decided not to ship with this store because they lacked the appropriate container for my item the employee demanded I pay for the copies of the invoice. When I asked how much it took several minutes for the employee to even figure that out when it should've been communicated to me before the copies were made. After paying 82 cents, I asked the employee for the original of the invoice which she somehow could not find. Instead I left with one of the copies to another store and had my item shipped. I've reached out and the store owner has offered me a refund if I return the copies which is impossible as I left one there and took one since my original was lost by their employee.

    Business Response

    Date: 11/17/2022

    Business Response /* (1000, 5, 2022/10/27) */
    Hi **********,

    I apologize you had to go through this incident at my location, but we might have a misunderstanding at some point. I was told by the employee that you came in to drop off the DHL package, but your package did not have the 3 customer invoices so she had to make the copies, which we do charge a printing fee for the copies. Her job is to insure your package get there without any delays. However, I do apologize on her behalf as well as the business that we didn't have the correct box for your package, that you had to take it elsewhere. I'm sorry to inconvenience you, but I sure hope you could have reach out to me instead of reporting my business to BBR over 82 cents. That was very harsh sir, since I wasn't at the business to know the full story that you only had 1 copy of the invoice. I could have reimbursed all your money, and would have offered you some other deals if I could even have the chance to know the actual story. Please reconsider removing this complaint and let's resolve this matter in another way. I don't want this to hurt my business. Please understand, the economy is already hard as it is already, please help me not make it harder. I would really appreciated if you can understand for me.

    sincerely,
    Anh Tran

Postal Plus is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.