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Business Profile

Network Security

Avira, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Network Security.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid Avira $64.79 for anti-virus protection on my laptop. The money was paid on February 23, 2025. The anti-virus software is not fixing the issues. The software continues to take me the screen to pay. I have already paid. I have waited over 2 weeks for the software to work. I have sent two electronic communications to the company to correct the problem. I have not heard from anyone and the problem has not been fixed. I keep getting pop-*** on my computer and the Avira acknowledges that there are problems that need to be fixed. I want the issues with the computer fixed or I want my money refunded!!!!

  • Initial Complaint

    Date:09/20/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Avira ************ c/o WeWork ***************************************************************** Date of Complaint 9-19-24 Woke up to find my Avira Id and Password app wiped clean of my 80 sites. Chat support was useless. Called the number for support. The agent took the opportunity to find in my laptop any possible malware instead of unlocking my account. Not sure if he actually found anything but pursued rather harshly to sign me up for 200$ to 300$ worth of ********* anti virus protection. Finally after trying numerous attempts to stop his sales pitch it was obvious he was not going to do as I requested. I made it very clear I was not going to sign up for anything just wanted my account unlocked or email all my information. He promised I would receive it within 24 hours. However he kept pushing the sales to sign up. It is evident that Avira had decided my free account was no longer free and shut me down. I need my account unlocked and to never be harassed again or my information sent to me asap. Its been 24 hours and Avira has not unlocked my account or emailed my account information.

  • Initial Complaint

    Date:04/09/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent an email saying I paid $344.14 for subscription for something I DID NOT order. Please tell Them to take it off my bill.

  • Initial Complaint

    Date:03/29/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My company helped install Avira security program on my computer 3 years ago. 2 years ago my company was sold and we no longer use Avira. I have repeatedly tried to cancel this subscriotion including a call to Avira support who assured me my subscription was cancelled about 6 mos ago, however, they continue to bill me monthly in the amount of $9.99. I have tried the phone number associated with this charge, it is a phone number trying to sell products to seniors. I have tried cancelling in my Avira account but it shows "no active subscription", nevertheless, I continue to be billed. I have tried to find a direct number for life support without any success.

  • Initial Complaint

    Date:02/14/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i was charged for an unauthorize renewel. i would like my money back. i took the service off my computer months ago . they are sending me in circles to different people. all i want is my refund

    Business Response

    Date: 03/07/2024

    Hi There,

    We apologize immensely for your experience and for the delay in responding. The relevant team has confirmed that we have refunded you as of 02/06/24. They have sent you an email once more as confirmation of this which you should have already received. Please verify with your financial institution as again the refund was processed already as 02/06/24. We apologize for any inconveniences this has caused.

    Thank you,
    Avira, *** Escalations 

Avira, Inc. is NOT a BBB Accredited Business.

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