Complaints

This profile includes complaints for eBay Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  eBay Inc.

  2065 Hamilton Ave San Jose, CA 95125-5904

  
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  eBay Inc.

  423 North 53rd Street Philadelphia, PA 19139

• 

  eBay Inc.

  24825 Little Mack Ave Saint Clair Shores, MI 48080-3224

• 

  Ebay Motors

  1605 West St Montgomery, AL 36106-1657

• 

  eBay Inc.

  7120 66th St S Birmingham, AL 35212-2822

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings,
  
  eBay terminated my seller account (********) and told me I was banned for life, and the reason for the ban is because another account, an account that doesn't even belong to me, had some kind of problem but that they cant provide me with any other information about it.
  
  The other account belongs to an old friend of mine with whom I havent spoken to in years, and that friend used my paypal account to sell something years ago. And now since his account got banned, for some reason my account, which is In perfect standing with 100% positive feedback, also got banned.
  
  When I ask them how on earth this could be even remotely be a fair thing to do, they basically just tell me there is nothing they can tell me and nothing they can do and I'm just banned for life and thats it.
  
  I think this is an outrageously wrong decision on their part, and the fact they are so openly hostile to their customers is very troubling.
  
  This is especially damaging to me because I need to use eBay to help support myself, and being banned has impacted my life in a very real way. There are no real alternatives like eBay, and being banned for life is absurd in my opinion, especially when I haven't done anything wrong. I could understand if I did something wront and scammed somebody or something like that, but that's not the case, and my account feedback proves that.
  
  Ideally I would like my account reinstated so I can just start using it again to sell items.
  
  Thank you.
  

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/08/03) */
  Hello ******,
  
  Thank you for the opportunity to address your BBB complaint. We understand you no longer have the ability to sell on eBay due to your account being associated with a suspended account. We recognize that not having a clear understanding of an account action can be frustrating and we're here to answer as much as we can. After looking at all the details, allow us to further explain the reason behind our decision.
  
  First, we want to thank you for sharing your recent experience with our Customer Support teams. We strive for excellent service, and it is disappointing to hear you did not receive the expected service from our teams. All your contacts will be reviewed to ensure we're delivering the best possible experience and training will be provided where necessary.
  
  In an effort to ensure we look out for the best interest of the eBay Community; we routinely review both buying and selling activity on our site. The purpose of this process is to ensure that eBay members are conducting themselves in accordance with the online practices we have come to expect within the eBay Platform. In situations where we identify concerns with a member's behavior, we will review the account and take the appropriate action in accordance with our User Agreement.
  
  Regarding the restriction on your account, we look at a variety of information to determine whether we believe there is a relationship between accounts. If we find a strong enough relationship between accounts, we may take action to make sure the owner of an account doesn't circumvent any unresolved issues by doing things like selling on the accounts of others they may know (rather than addressing the problems we've made them aware of on their account). This is in violation of the multiple accounts policy, which says that if you have multiple accounts, we require you to keep them in good standing. If any of them fails to meet this requirement, our expectation is that you will not continue to trade with any other accounts until you have resolved the problem on your account that is failing to meet standards / requirements. Much of our information regarding how we associate accounts remains proprietary and protected by eBay. This is, in part, so we remain compliant with Privacy laws and, in part, to ensure we can continue to identify users who are attempting to continue to transact on our site after they've been prohibited from doing so.
  
  While we appreciate and recognize your desire to continuing selling on eBay, in the interest of the eBay community, we must deny your appeal, and your eBay account will remain restricted. Kindly note if the suspension on the related account were to be resolved, then the restriction on your account may be lifted.
  
  ******, we realize this wasn't the solution you were seeking by contacting us. However, we trust this response clarifies our position on the matter.
  
  Respectfully,
  
  *********
  eBay

• Initial Complaint

  Date:07/21/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item from eBay (order #*************** and eBay took $65.84 out of my bank account on June 14, 2022. I never received the item. I have complained to eBay but I am going around in circles. They will not help me get my money back even though they guarantee. The vendor is no longer a vendor and eBay is not taking responsibility. They were not supposed to be taking money from me until the item was shipped. It has never been shipped and I never received the item (New Kids Toddler Outdoor Play Climber with Wavy Slide Fun). It has been over a month now since I ordered the item and I am very frustrated. Can you help me? I would appreciate it.
  

  Business Response

  Date: 08/03/2022

  Business Response /* (1000, 5, 2022/08/02) */
  Hello *****,
  
  Thank you for the opportunity to address your complaint through the BBB.
  
  I understand you recently purchased an item from eBay, and it was never shipped. When you attempted to resolve the issue with Customer Support you were unsuccessful. Now you are seeking assistance in receiving your refund. I'm happy to help.
  
  After review of your account, I can confirm the case was closed in your favor on July 26th with a full refund. However, I would like an opportunity to explain our claims process and hopefully alleviate future concerns.
  
  As per our eBay Money Back Guarantee, buyers are protected in the event they receive an item that is not as described, or it never arrives. When seller list an item for sale, the buyer is provided with a delivery date expectation. If the item doesn't come within that window, the buyer can start a claim. However, we must give the seller the benefit of the doubt and therefore, claims can't be started until after the latest estimated delivery date has passed.
  
  I recognize the seller's account says it's no longer registered on the site, but that doesn't necessarily mean you won't receive your item. A seller's account could be suspended for a number of reason including violations, unpaid selling fees, or poor performance and isn't always permanent. Therefore in a situation such as yours, we must wait until the latest delivery date passes before you start the claims process. Our system will not allow us to start a claim before this time.
  
  Nevertheless, I'm glad to see you were taken care of and appreciate you sharing your feedback regarding processing timelines. Should you have any other questions or concerns, please don't hesitate to reach out to Customer Support through our Help & Contact pages.
  
  
  Respectfully,
  ************
  eBay

• Initial Complaint

  Date:07/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted eBay this morning speaking with their chat department with the person's name being *********** who I asked very politely to assist me with a matter about a seller ************ contacting me every day for months now asking me if I want to buy items from him even though I have asked this person to stop contacting me with the seller refusing to stop which I made *********** aware asking for his assistance and he just disappeared after responding to me never coming back to assist me in the chat conversation and is quite clear he just left the chat intentionally after asking him for help and would like this matter addressed as I don't think this person should be working for the company if he is going to treat customers this way when asking for help.
  

  Business Response

  Date: 08/15/2022

  Business Response /* (1000, 5, 2022/08/02) */
  Hello *****,
  
  Thank you for the opportunity to address your *** complaint today. We appreciate you taking the time to let us know about your experience with our Customer Support.
  
  We appreciate that you brought this to our attention for review. As a company that strives to provide exceptional service, firsthand accounts help us to identify areas of opportunity within the business. Rest assured; all of your contacts have been reviewed to ensure we're delivering the best possible experience.
  
  Should you have any further concerns please don't hesitate to reach out to our customer support through our Help & contact pages.
  
  We appreciate the opportunity to address your concerns today.
  
  Sincerely,
  eBay

• Initial Complaint

  Date:07/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Let me start by letting you know I am a 100% disabled veteran and I rely on the extra income to make ends meet and feed my family.. Which as you are aware is harder and harder to do, because of out of control inflation. Ebay is my only source to do this because I am unable to do any physical work do to my disability. So when I lost my job of 28 years due to covid , I had to figure away to continue earning the extra income to provide for my family. Since I was unable to leave the house to find a replacement job, I decided to try and find a way to make sales on Ebay to earn the extra income I needed to maintain our current family needs and living arrangements.So I started trying to buy and sell on Ebay to add the extra income needed to make ends meet.
  Since I have never had my own business it was a lot tougher to actually earn a profit than I had expected I put in endless hours trying to learn the ins and outs of running an Ebay business for profit. Most people find out it is not as easy as Ebay leads people to believe. So I worked hard to figure this out.
  It was very hard work because Ebay is a very competitive platform to sell on.
  So I started to make a small profit and continued to work hard at taking care of my customers 1000% because I know that is the way to grow a successful business. I was actually starting to do much better, even the hours I worked
  were very long. Everything in life was effected by the Covid outbreak. I had tyo leave my house because of a family emergency, and while I was gone my sales continued, however I was not at home to send out the items they bought. I notified my customores that I was not going to be able to send there items. I cource they were very understanding and agreed to cancel the orders, which I did. I didn't know all Ebays rules in regards to cancelling an order.. So I recieve 5 defects for those orders I contacted Ebay once I saw they were about to demote my account, Long story is they refused to adjust my account
  

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/08/03) */
  Hi ******,
  
  Thank you for the opportunity to address your BBB complaint. I understand you received a few cancellation defects and are requesting that they be removed.
  
  I would be happy to review this for you; however, the contact information filed with the BBB does not match the contact information on file with he referenced eBay account. Please understand that when we receive inquiries from third party platforms such as the BBB, we're not able to discuss account or case specifics unless the registration data matches exactly with what eBay has on file. That being said, I can provide you with general information regarding our policies and procedures.
  
  Seller's performance is being measured in a simpler way using the following key metrics:
  Defect rate
  Late shipment rate
  Cases closed without seller resolution
  
  We evaluate a seller's performance each month. The length of time we look at in each evaluation depends on the amount of recent transactions on the account. If there are 400 or more transactions in the last three months, sellers are evaluated over that three-month period. If there are fewer than 400 transactions in the last three months, the evaluation is based on the past 12 months. These timelines help ensure we're evaluating sellers as fairly as possible.
  
  Because we recognize that a seller's reputation on eBay is an important factor in building a successful business, we want a seller's performance ratings and feedback to accurately reflect the service they provide to their buyers. As such, we will adjust these metrics in situations where we find that a seller was not at fault.
  
  That said, there are some circumstances where a defect, feedback, or late shipment will need to be manually reviewed. Sellers may appeal in these cases, however, keep in mind that the request to appeal must be made within 90 days of the transaction. Once this timeframe has passed, the option to appeal is no longer available.
  
  For additional information, please see our Seller Performance Policy and Seller Performance Standard articles within our Help & Contact Pages. For your convenience, I have included the links here:
  ******************************************************************************************************************************
  
  *************************************************************************************
  
  Regards,
  
  *************
  eBay

• Initial Complaint

  Date:07/21/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If I could leave a zero star I would, the public needs to be aware of ebay and the lack of security on their part. spread the word and don't use them.
  1. Opened up account
  2. Create auctions
  3.Sold an item for $175.00 on an offer
  4.Ebay confirms payment of offer, I ship out, Lady who purchased was very happy, received funds and gave me a nice review.
  5 remaining auctions begin to close 10 minutes or less
  6. Started to receive bids up to $8,100 from new users (buyer management as I would later learn was not set up)
  7. Ebay told me to cancel winning bids and relist as all of the users were new to ebay the same day and tried to contact me outside of ebay. I messaged them in Ebay and said no but provided photos and details of what they were asking instead. I also apologized in my bio to disclose what happened.
  8. Called Ebay to sort out what happened with ebay, **** on chat provided me with detailed information on how to prevent the fake bidding as well as SHILL bidding on my account. I sell fine art for a living, I deal with auction houses all the time, I can't have someone upbid their own bid to increase the value, Report 5 fake or bad users of ebay. I thought everything was resolved.
  9. After relisting I sold two more items, Shipped these out on 7/16 and 7/20 after funds confirmed by ebay
  10. Account Permanently disabled.
  11. Attempted to call Customer service, out of service hours, strange I have called at this time before, finally got through on a chat message board through ebay.
  12. Ebay tells me they CAN'T tell me why my account was disabled, they asked me weird questions to confirm my identity. I have no problem scanning over a DL to someone to show I am who I say I am.
  13. *** **** couldn't confirm the ID I asked for a manager. Told me if fraud was not happening 60 to 72 days for payout. Fraud on their end?
  14. Manager said have a nice day without questions and disabled the chat box.
  

  Business Response

  Date: 08/10/2022

  Business Response /* (1000, 5, 2022/08/02) */
  Hello **** *****,
  
  Thank you for the opportunity to address your BBB complaint. We previously spoke through another channel, and I wanted to be sure you received a copy of our correspondence here as well.
  
  First, I want to thank you for sharing your experience with our Customer Support team. We strive for excellent service, and it is disappointing to hear we did not meet that expectation. Rest assured, I will be going through your contacts personally to identify and address any training opportunities. We are grateful you brought this to our attention, as experiences like this can help us to improve our services.
  
  To ensure we look out for the best interests of the eBay Community; we routinely review both buying and selling activity on our site. The purpose of this process is to ensure that eBay members are conducting themselves in accordance with the online practices we have come to expect on the site. When we can identify concerns with a member's behaviors, we will review the account and take the appropriate action in accordance with our User Agreement.
  
  Please know, when reviewing accounts, there are several things that could raise concerns regarding risk on our site. This can include things like increased customer claims, sudden changes in selling patterns, late deliveries, negative feedback, and/or member reports. We may also review an account if we find that it has links to previously suspended/restricted account through things like shared contact information, account activity, financial and/or computer usage.
  
  If there is ever a concern of risk or fraud, eBay will always err on the side of caution to try and maintain the integrity of our platform. However, if you believe a mistake has been made, we are happy to do a secondary review of your account to determine if you are eligible for an appeal. In this case, we made the decision to reinstate your account and allow you to continue using our platform for your buying needs.
  
  While I recognize you would like a more detailed explanation relating to your account specifically, kindly note that we are unable to share our investigation process that led to the suspension as it can compromise eBay's review process.
  
  That said, I had an opportunity to do a manual review of your account and have removed the suspension. Your account is now fully active and your most recent payout of $98.17 has been sent to your linked Chase Bank account on file. Should you choose to, you can begin listing items for sale once again.
  
  We appreciate you bringing this matter to our attention and want to thank you for being a valued member of the eBay Community.
  
  Sincerely,
  eBay

• Initial Complaint

  Date:07/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Permanently suspended from using company services without warning, reason, or explanation. No violation of terms of use occured, yet company support treats me as if I'm some sort of allauling delinquent. False claims of multiple instances of contact regarding resolution despite only reaching out once. Deliberate obfuscation and termination of proper means to contact the correct department regarding the issue. Results of undue genuine emotional distress and financial turmoil.
  

  Business Response

  Date: 08/02/2022

  Business Response /* (1000, 5, 2022/08/02) */
  Hello*******,
  
  
  Thank you for the opportunity to assist you with your**** complaint. I understand your concern is regarding the suspension of your account. I know receiving a suspension can be an upsetting experience especially when you're unsure of our reasoning. I was happy to further investigate this matter.
  
  
  First, it's important to be aware that much of the internal actions we take when we suspend an eBay account remain proprietary and protected by eBay. This is in part to protect the privacy of our members and in part so that we can continue to identify users who may want to harm our community. This is most likely why your experience with customer service has been less than satisfying. With that in mind, I want to assure you we have reviewed each correspondence you've had with our Support Teams to take advantage of any opportunities present to ensure we're delivering the best possible experience.
  
  
  Maintaining a safe trading environment is our priority, therefore, we frequently review both buying and selling activity on our platform for potential risk. After a thorough review, our Risk Team found your eBay account to be an undeniable risk to our community based on your current and prior account behaviors- as well as associations to other suspended accounts. Additionally, we had trouble verifying your identity, your registration information, and your business model. As such, we made the difficult decision to suspend your account. This means that any subsequent accounts created are also subject to action in accordance with our Multiple Accounts Policy and User Agreement.
  
  Given the above, we can confirm that the suspension placed on your eBay account was a valid action that won't be overturned. We recognize this wasn't the outcome you were hoping for, although we trust our response explains our position as well as our reasons for not providing more specific information.
  
  We'd like to thank you for your cooperation and understanding, and we wish you nothing but the best in your future endeavors.
  
  Respectfully,
  **************
  eBay
  
  Consumer Response /* (3000, 11, 2022/08/17) */
  This response does not resolve my complaint.
  
  As a vital service that allows individuals around the world to easily buy and sell new and used products for the purposes of collecting products, selling underused possessions, and making ends meet eBay has a responsibility to ensure that the irreparable removal of an individual from the platform for their lifetime is justified. Such a severe action should also allow the individual the opportunity to defend themselves and fully understand the context of the decision.
  
  Personally, as one of impeccable ethics and upstanding ideals I find it impossible to believe myself to be a liability to any given community or platform, knowingly or otherwise.
  
  I have not so much as littered on the street or jaywalk outside of an intersection. The notion of me needing to be permanently removed due to security concerns is absurd and frankly rather hurtful.
  
  Furthermore, this extremely unexpected, abrupt, and absolute decision has placed me in an undue position of financial distress and emotional turmoil. As a core provider of such a service with very limited alternatives, eBay's capacity and tendency to banish innocent users of the platform is a disgusting and incompetent demonstration of judgement and customer service.
  
  Yes, while malicious individuals will always exist and seek to exploit any possible avenues for self gain, there are countless solutions to the problem that are much more sensible and just. In any given process of justice, judgment, and wrongdoings incorrect verdicts will always be a problem. However, the vast majority of such processes allow an individual the opportunity to understand the accusations being made against them, adequately defend themselves, and make an appeal if necessary.
  
  While providing internal risk assessment metrics and methodologies can absolutely be a security liability, a certain degree of obscuriton and generalization can provide the necessary information to an individual without compromising your security practices.
  
  Given the current situation and the resolution thus far, I can confidently say that I have never in my life been this appalled and outraged at how a company treats it's users and customers.
  
  I sincerely hope that further correspondence will improve the impression that I've been left with.
  
  Respectfully,
  *************
  
  
  Business Response /* (4000, 13, 2022/08/19) */
  Hello ******,
  
  
  We appreciate you taking the time to respond to us. While we can confirm the information provided was correct, we recognize there are lingering concerns and want to provide additional context.
  
  As previously advised, reviewing your account, we can verify that your account received a suspension on July 17th, 2022, in order for eBay to remain a safe and secure marketplace, eBay has systems in place to investigate all buyer and seller accounts for possible risk. I recognize you are seeking further details on the reason behind the suspension. Please note our investigation process is proprietary and protected by eBay. We do this in part to prevent circumvention of our policies and keeping the eBay community safer.
  
  For more information on suspension and our eBay User Agreement, please visit the following link:
  https://www.ebay.com/help/policies/member-behavior-policies/user-agreement?id=4259
  
  ******, we appreciate you providing us the opportunity to clarify this matter further and wish you all the best with your future endeavors.
  
  
  Sincerely,
  
  eBay

• Initial Complaint

  Date:07/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  With the help of EBay, we listed a product, (a computer tablet) for sale on Ebay and within 12 hours, our account was suspended.
  
  We have never used Ebay before and had no idea why this occurred. Our office staff has spent endless time trying to call, chat or write to Ebay and it was a continuous, no end loop hour after hour.
  
  They have NO way available to communicate. We have gone on chat rooms, help sites and cannot get a real person to find out why our account was suspended.
  
  BEYONE FRUSTRATING and A WASTE OF OUR TIME!
  

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/08/02) */
  Hello ****,
  
  Thank you for the opportunity to address your complaint through the BBB and for taking our phone call earlier today (August 2nd, 2022). We understand why the account suspension came as a surprise and are sorry it was so difficult to contact us.
  
  After investigating your account and speaking with you on the phone, we were able to resolve the concerns that flagged your account for suspension. That being said your account has been reinstated and you are free to list your Microsoft Surface Pro 3 tablets for sale again.
  
  Now that your account has been reinstated, you should have more options for contacting customer support via our "Contact us" button at the bottom of our help home page ********************************* Please contact us if you have more questions. We will also make sure to suggest to service design that we look into the customer support experience for suspended accounts to see if it can be improved. We once again thank you for taking the time to share your experience with us. Wishing you the best.
  
  Respectfully,
  eBay

• Initial Complaint

  Date:07/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ebay tried to send a deposit to a closed ********* bank account and claimed for 3 weeks that they never got it back from *********. I contacted ********* and they provided me a trace ACH number. Apparently when ebay tried to deposit on 7/2/2022, **** sent it back 7/5/2022 to*********** who sent it to ***** on 7/5/2022. ***** never sent the money back to my eBay account. Ebay states that I got paid when I never did and require that I need to include a new bank account to recieve the funds but cannot give me an ETA on when those funds will be deposited. In the mean time my buyer is requesting a refund and those funds will be withdrawn from the new bank account I provided even though ive never been paid. I had ********* try to contact eBay, was hung up on 3 times and was sent an email from Ebay that they will not talk to *********. I have saved these emails and am receiving a certified letter from cap 1 that the funds were in fact sent back to ebay.
  My concern is that Ebay will refund the buyer, pull the money out of my new bank account when Ebay claims they paid me, when in fact ***** is holding the money and I never got paid.
  Trace ID# ***************
  Ebay managed payout system claims they never got the return funds from ***** and continue to send the deposit to my closed ********* account.
  

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/08/01) */
  Dear ********,
  
  Thank you for the opportunity to address your BBB complaint today. I understand you haven't received a payout for proceeds from a sale on the site and would be happy to investigate this for you.
  
  First and foremost, I can confirm that initially we sent the payout to your *********** bank on July 2nd. However, after our attempts to send the payout, it was reversed by *********** on July 26th. You can currently see this payout amount ($93.53) under your Available funds on eBay. This amount is currently awaiting your next scheduled payout.
  
  Please note, you recently changed your payout bank information on July 30th. That said, there is a 48-hour cooling period for this change to be verified and applied to the account settings. Once this timeframe has passed, you can expect the payout to complete within 1-3 business days. That said, I'd like to discuss the outcome of the case related to this transaction for the payout.
  
  It appears that your buyer opened a case on July 23rd, indicating that the item had not arrived. I can confirm that you successfully updated the case information with the tracking on July 26th and with this information we were able to confirm a successful delivery to the buyer on July 29th. Based on this, the case has since been closed in your favor on July 30th. This means that there won't be any charge or reimbursement to the buyer on this transaction.
  
  I appreciate the opportunity to respond to you regarding these concerns and would also like to thank you for being a valued member of the eBay community.
  
  Sincerely,
  
  **************
  eBay

• Initial Complaint

  Date:07/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/1, I paid for a $1500 laptop on an eBay seller's store. It was shipped via UPS.
  
  On 7/8 at 4:58 PM, the shipment was marked Delivered and someone signed for it. However, it was not delivered to my address, nor did anyone in my household receive a package. Unfortunately, because my address and name were listed on the shipment, because someone received and signed for the package, the tracking information states that it was delivered to me and signed for by me. However, this is absolutely not the case. I was not able to locate the package, and immediately called UPS.
  
  UPS stated that they cannot investigate without the eBay seller's authorization. However, the eBay seller has refused to respond to me. I opened a request on eBay, providing proof that:
  
  1. The signature on the signature confirmation is not mine (please see attached signature confirmation receipt and driver's license with my signature)
  
  2. My CityTime timesheet showing that I was still at my NYC city government job when the package was delivered, and thus could not have signed for it.
  
  The seller has continued to ignore my requests to begin a UPS investigation. I sent 2 requests on 7/8; one on 7/15; one on 7/19, in addition to my responses in the eBay request which the seller has access to.
  
  eBay has denied my refund request and subsequent appeal, basing their decision solely on the tracking information. They have repeatedly told me to contact the seller, despite clearly seeing that the seller is not interested in assisting me. Every one of my emails to eBay is responded to by a different customer service rep, telling me some variation of the same thing.
  
  I have also contacted NYPD to file a report as of 7/19 and will be receiving a copy of the police report tomorrow, which I will upload as well.
  

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 5, 2022/08/02) */
  Hello****,
  
  Thank you for the opportunity to assist you with your BBB complaint. I understand your concern is regarding the Lenovo laptop you didn't receive. I know not receiving an item you've paid for can be an upsetting experience and I was happy to further investigate this matter.
  
  Our eBay Money Back Guarantee is in place to protect your purchase for up to 30 days after the estimated or actual delivery date. A seller is required to provide proof of delivery. If they can't, they must provide a full refund. Depending on the value of the item, they may also be required to include signature confirmation. More information regarding this policy can be found through the following link:
  
  https://pages.ebay.com/ebay-money-back-guarantee/
  
  In reviewing the details, we show a delivery scan occurred on July 8th, 2022, and the location matched what was provided at checkout. We also show proof the seller included signature confirmation. Therefore, we can't require they process a refund and would encourage you to contact the carrier to file a missing package claim.
  
  Additionally, we show a Payment Dispute has been opened with a third-party financial institution. The eBay Money Back Guarantee Policy states that buyers can lose protection if they open duplicate claims using other resolution methods. I have provided an excerpt from this policy page along with the link below:*************************
  
  
  "Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they open duplicate claims using other resolution methods or engage in fraudulent or abusive buying behavior ... Buyers can't use more than one resolution method to get a refund. After selecting a resolution process (eBay Money Back Guarantee, PayPal Buyer Protection or requesting a chargeback from their payment provider) a buyer is required to use only that process to resolve the transaction issue ... If a buyer files a chargeback with their payment provider, any cases opened through eBay Money Back Guarantee for the same transaction are immediately closed"
  
  
  I would always recommend using chargebacks/payment disputes as a last resort when seeking a refund. It is always best to follow through with the eBay Money Back Guarantee process so we can be sure you are protected. Once the case transfers hands to your bank, we cannot take further action. Therefore, you would need to continue working with your bank for a resolution.
  
  
  I appreciate you bringing this matter to our attention. Should you have further concerns, please don't hesitate to reach out to Customer Support, through our Help & Contact pages.
  
  Best Regards,
  Jade *********
  eBay
  
  
  Consumer Response /* (3000, 7, 2022/08/04) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Let me break this down, as it appears you have not read through all of the information.
  
  Yes, the tracking information does say it was delivered. The seller required signature confirmation. However, as I've said and provided proof of, I did not sign for the package. The signature is completely different from my signature - and in fact, I was still at work when it was delivered! The package was misdelivered and the tracking will still indicate I signed for it as soon as the UPS driver marks it as delivered.
  
  Second - I cannot open a claim with UPS, as I've also stated MULTIPLE times. ONLY the seller can, and the seller has completely ignored my REPEATED requests to have UPS investigate. If you looked through the request and appeal on eBay, you would have seen that.
  
  Third - again, if you look through the details of the case, I began a dispute with my credit card company after eBay denied my request for refund and subsequent appeal. This IS my last resort because eBay is refusing to help and the seller will not authorize UPS to investigate. What more can I do? I am out $1500 and have zero recourse.
  
  It's great that you reiterated the Money-back Guarantee. However, I can say from my experience that this is a lie. I do NOT feel protected by eBay and I will never feel safe making another purchase on eBay. I have spent upwards of $10000 on ebay over the past 8+ years and never had an issue that I needed to escalate. Thank you for showing everyone how eBay treats loyal customers.
  
  
  Business Response /* (4000, 9, 2022/08/09) */
  Hello****,
  
  We appreciate you taking the time to respond to us. While we can confirm the information provided was correct, we recognize there are lingering concerns and want to provide additional context.
  
  As previously advised, while our eBay Money Back Guarantee policy will protect your purchase if it doesn't arrive, it will also protect sellers who have shipped their product and provided delivery confirmation. Therefore, we can't require this seller to provide a refund since the tracking confirms delivery with signature confirmation.
  
  I recognize the reasons why you opened a Payment Dispute; however, it does still remove our ability to take action on your claim. Once the case transfers hands to your bank we no longer make the final decision, and you will need to continue working with your financial institution for a resolution.
  
  
  We appreciate you providing us the opportunity to clarify this matter further and wish you all the best.
  
  Sincerely,
  Jade *********
  eBay

• Initial Complaint

  Date:07/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold several items on eBay Inc and they will not release funds and it is over $1000. I have already shown them they have been shipped.
  

  Business Response

  Date: 08/15/2022

  Business Response /* (1000, 6, 2022/08/02) */
  Hello *****,
  
  Thanks for reaching out and giving us the opportunity to address your complaint today. We understand the purpose for selling on eBay is to make money and receive that money in a timely manner. We would be happy to further investigate this for you.
  
  However, we require more information to make sure we are investigating the correct eBay account. Our Privacy Notice prevents us from discussing the details of a member's account unless we can verify we're speaking with the account owner. Can you please reply to this**** complaint with the following account information so we may confirm the account to the rightful owner and can further this conversation with you?
  
  User ID
  Registered phone number
  Registered email address
  Registered shipping address
  Registered first and last name on file
  
  With this info we should be able to provide more assistance.
  
  Thank you for your patience and we look forward to your reply.
  
  
  Respectfully,
  eBay