Reviews

This profile includes reviews for eBay Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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eBay Inc. has 27 locations, listed below.

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  eBay Inc.

  2065 Hamilton Ave San Jose, CA 95125-5904

  
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  eBay Inc.

  423 North 53rd Street Philadelphia, PA 19139

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  eBay Inc.

  24825 Little Mack Ave Saint Clair Shores, MI 48080-3224

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  Ebay Motors

  1605 West St Montgomery, AL 36106-1657

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  eBay Inc.

  7120 66th St S Birmingham, AL 35212-2822

Review Details

• Review fromLindsey L

  Date: 02/22/2023

  1 star
  Not impressed with eBay. Advertise free listings and then charge you fees even if item doesn't sell. Very complicated to find out which items count as fees. Then they will put it on your credit if you don't pay. This is not like it used to be.

• Review fromErik W.

  Date: 02/19/2023

  1 star
  Just adding to the long list here *** but the list of sellers with these same complaints is far longer then just what is here - 5 months I to selling on ebay * sent all requested information to eBay to open my business account to sell * all items approved and have been selling ** come to this month feb 2023 and they have put 2 holds on my account I. Less then a months times * stating " we need to verify your banking details " * you mean the banking details you had already approved in order for me to even sell to begin with ? I provided those 5 months ** they were approved - " oh I'm sorry sir * it's just a short hold " *** how long of a hold ? *** Oh just until eBay verifies your bank details ** but you did this already that's how I was able to make the account - ***** holds on ****************************************************************** limbo at any given time - no rhyme * no reason * just keep other people's money - I think sellers should be able to randomly hold ebay's profits ** just to verify their bank details that of course have already been verified..It's a scam

• Review fromSaul R

  Date: 02/18/2023

  1 star
  They stole my money. I had no issues with them in 16 years of purchases. Now they haven't made a deposit to my account after 2 weeks even though I put my debit card information. They take every cent of the money I spend but make it impossible to receive my money as a seller. They make it so that you're not allowed to take your bank account without registering a new one. Sounds like a scam waiting to happen.

• Review fromSalah S

  Date: 02/17/2023

  1 star
  Trying to resolve an issue with a fraudulent seller. Ebay associates have wasted hours of my time, given false information, and have not followed through with their claims. They each reference submitting a "report" to review my case. Then, weeks later, no result. I then contact support again and they claim I have never been helped despite transcripts of the conversations. All I want it to be reimbursed for my item that wasn't delivered, and they are all of no help.

• Review fromKaren F

  Date: 02/17/2023

  1 star
  Bought an item for my dogs on EBAY. Never received it. Complained got no results. They said *** was at fault. *** said contact seller. Seller refuses to do anything and says item was delivered. We have cameras and *** did not come up our street that morning. So guess I'm out of luck. *** closed the complaint.

• Review fromCaleb F

  Date: 02/16/2023

  1 star

  Caleb F

  Date: 02/16/2023

  As a brand new seller on Ebay, within 24 hours my account was suspended on grounds that my account somehow posed a risk to the community while all I attempted to do was sell a legitimate product on their site. No recourse, no appeal process, just a simple permanent suspension. It's not possible to get in touch with anyone, believe me I've tried, and apparently I'm not the only one with this issue. I suppose I should be happy though, with this poor of a service right out thr gate, I'm glad I didn't get any further before the system decided to pull the plug during a more critical point, like receiving a payment. Good riddance, no wonder Ebay is failing, I'll take my business elsewhere.

  eBay Inc.

  Date: 02/28/2023

  Hello *****,Thank you for sharing your experience with us. Unfortunately, we're unable to provide account-specific information from this channel, but we're happy to share details surrounding our policies.???While we're unable to share account-specific details regarding your account on this channel, we appreciate that you have taken the time to give us feedback about your experience.??In an effort to ensure we look out for the best interest of the eBay Community; we routinely review both buying and selling activity on our site. The purpose of this process is to ensure that eBay members are conducting themselves in accordance with the online practices we have come to expect within the eBay Platform. In situations where we identify concerns with a members behavior, we will review the account and take the appropriate action in accordance with our User Agreement.?????You can find this information by reviewing our User Agreement and the below statement by following this link:?******************************************************************************** we believe you are abusing eBay and/or our Services in any way, we may, in our sole discretion and without limiting other remedies, limit, suspend, or terminate your user account(s) and access to our Services, delay or remove hosted content, remove any special status associated with your account(s), remove, not display, and/or demote listings, reduce or eliminate any discounts, and take technical and/or legal steps to prevent you from using our Services.??Because Better Business Bureau Reviews are open to the public, we are unable to go into account detail, if you would like further information, it would be best to reach out to our customer support, while I recognize they also cant go into our investigation process, they can tell you what has occurred with your account and what options there may be for you moving forward. However often times, we do not continue our relationship, and in those cases, there may be no other option, and you will have to find another selling platform in which to do business.??While we're unable to share account-specific details regarding your account on this channel, we appreciate that you have taken the time to give us feedback about your experience.????Best wishes.????Respectfully,?????eBay?

• Review fromMike B

  Date: 02/15/2023

  1 star

  Mike B

  Date: 02/15/2023

  Bought an item. It was defective so I returned it. Seller has not refunded my money went on to Ebay to get help. It would not let me contact Ebay. I called and they just keep looping you in circles and forcing you to go back to online help, which offers no help.

  eBay Inc.

  Date: 02/28/2023

  Hello ****,
  
  
  Thank you for the opportunity to address your BBB review.  we understand you have experienced an unfavorable transaction and return with your seller.  Unfortunately, I'm unable to verify your information through this channel and as such, cannot provide account specifics.  However, I'm happy to share general information regarding this policy.

  From the context in your complaint,it sounds like your recent eBay experience does not meet your expectations. As a company that strives to provide exceptional service, firsthand accounts such as yours help us to identify areas of opportunity within the business. Thank you for bringing this to our attention. We value your feedback and will review it for opportunities to improve.

  Based on the context in your review, it seems you purchased an item that arrived not as described. While situations like this are rare, they are still extremely disappointing to experience.

  Per the eBay Money Back Guarantee, buyers are given 30 days from the date of receipt to notify us if there is a problem with their transaction.  A seller can set their own return policy for when a buyer chooses a remorse return reason. However, if the buyer states there are problems in alignment with our Guarantee, a sellers return policy will be superseded, and they can return the product for a full refund of what was paid upon checkout.  Once the buyer opens a return request, sellers are given 3 business days to come to a resolution with the buyer. Should no action be taken, the buyer can then ask eBay to step in to make a decision. Additionally, if you have returned an item and the transaction is eligible for our eBay Money Back Guarantee, the seller has two business days to issue an appropriate refund. If such refund is not issued within said two business days, you can request eBay step in to ensure the refund is processed.

  You can learn more about our eBay Money Back Guarantee at the link listed below: *******************************************************************************

  For any further questions, please consider reach out to Customer Support through our Help & Contact pages. We would be happy to provide you with more details and personalized assistance.
  ***********************************************

  ****, we want to thank you for giving us the opportunity to address your eBay concerns. 
  
  
  Sincerely,

  eBay

• Review fromGRACE D.

  Date: 02/13/2023

  1 star
  Ebay's Top Notch Treasures 1, advertised that eBay has Three door locks with one key, which I ordered. It arrived with the key not fitting the door locks. The day I received the locks, I contacted eBay on their website about the unusable locks. The order was removed from my order history, making it impossible for me to get a refund and let the company know they are selling faulty materials. I tried every avenue to report the problem. Because the purchase was removed from my file by the seller, I am unable to report the purchase and I now have three locks without a working key and am minus $52.61 in cash. I will never buy from eBay again.

• Review fromZack S

  Date: 02/10/2023

  1 star

  Zack S

  Date: 02/10/2023

  My item was NEVER delivered to me but eBay decided I should have to pay $230 for something I NEVER received! USPS tracking indicated it had been left in the mailbox, however, it was not. USPS screwed up and eBay decided I should pay the price. The sender should have required a signature for something of this value. Other marketplaces have limits where sellers are required to use signature confirmations for anything over certain limits, but not eBay. The onus is on the seller to make sure this item gets to me. I have no control over shipping mistakes. I have been using eBay for over a decade as a buyer and a seller but I will never use eBay again, and I strongly encourage others to use other marketplaces as well.

  eBay Inc.

  Date: 02/28/2023

  Hello *******,
  
  
  Thank you for the opportunity to address your BBB review. We understand you have experienced an unfavorable transaction and not receiving your item.Additionally, we understand you have encountered issues with your Customer Support experience.  Unfortunately, I'm unable to verify your information through this channel and as such, cannot provide account specifics.  However, I'm happy to share general information regarding this policy.

  From the context in your complaint, it sounds like your recent eBay and Customer Support experience does not meet your expectations. As a company that strives to provide exceptional service, firsthand accounts such as yours help us to identify areas of opportunity within the business. Thank you for bringing this to our attention. We value your feedback and will review it for opportunities to improve.

  In alignment with our eBay Money Back Guarantee, for eBay to facilitate a refund for an item that has not arrived, a case must be opened within 30 days of the estimated delivery date (60 days for international sales). If a case is not opened within this timeframe, we are unable to place the sellers funds on hold in order to facilitate a refund. 

  When asked to step in on an Item Not Received case, our decision will be based solely on the tracking information provided. As you alluded to, if the tracking information provided by the shipping carrier indicates delivery to your checkout address, the seller has fulfilled their requirements and the case would be then closed in the sellers favor. At such point, we would suggest working with the shipping carrier and/or seller to file any insurance or reimbursement claims available.

  Furthermore, in regards to your signature confirmation concerns, In order for sellers to receive protection on eBay when a buyer reports an item not received or opens a payment dispute, and for buyers to be protected if a seller doesn't receive a returned item, we require that signature confirmation is added when shipping higher value orders.If the order has a total cost (including shipping costs and any taxes) of $750 or more, a seller is required to purchase signature confirmation.

  You can also learn more about our eBay Money Back Guarantee and Signature confirmation policy, please check the links listed below:

  Signature confirmation policy
  *********************************************************************************************************************

  eBay Money Back Guarantee
  *******************************************************************************

  *******, we want to thank you for giving us the opportunity to address your eBay concerns.

  
  Sincerely,

  eBay

• Review fromEduardo M

  Date: 02/09/2023

  1 star

  Eduardo M

  Date: 02/09/2023

  I got scammed. I ordered BATTERY'S for my drill, the batteries on the pictures and the description said oem and genuine. Not the case when I got the battery's. I got an (unlicensed) knock off. I would of never bought them i knew. I spoke to seller. they tried to get me to keep items. Filed for a refund and my case got closed because I didn't have time to take out of my busy life to take to post office. If the business was transparent I wouldn't have to go to the post office. No justice! It's now ok for seller to do false advertising which is illegal may i add, with no consequences! Lost a customer!

  eBay Inc.

  Date: 02/28/2023

  Hello *******,
  
  
  Thank you for the opportunity to address your BBB review.  We understand you have experienced issues with an unfavorable transaction and receiving an item which was not as described. Unfortunately, I'm unable to verify your information through this channel and as such, cannot provide account specifics.  However, I'm happy to share general information regarding this policy.

  To begin, we want to thank you for your time as a valued member of our eBay platform. From the context in your complaint, it sounds like your recent eBay experience does not meet your expectations. As a company that strives to provide exceptional service, firsthand accounts such as yours help us to identify areas of opportunity within the business. Thank you for bringing this to our attention. We value your feedback and will review it for opportunities to improve.

  Based on the context in your review, it seems you purchased an item that arrived not as described. While situations like this are rare, they are still extremely disappointing to experience.

  Per the eBay Money Back Guarantee, buyers are given 30 days from the date of receipt to notify us if there is a problem with their transaction.  A seller can set their own return policy for when a buyer chooses a remorse return reason. However, if the buyer states there are problems in alignment with our Guarantee, a sellers return policy will be superseded, and they can return the product for a full refund of what was paid upon checkout.  Once the buyer opens a return request, sellers are given 3 business days to come to a resolution with the buyer. Should no action be taken, the buyer can then ask eBay to step in to make a decision. Additionally, if a return is approved,either by the seller or eBay, a buyer has is given a specified date, in which the item must be shipped back by. If return timelines are not followed, the case will be closed and a buyer protection will be voided for said transaction.

  You can learn more about our eBay Money Back Guarantee at the link listed below: *******************************************************************************

  For any further questions, please consider reach out to Customer Support through our Help & Contact pages. We would be happy to provide you with more details and personalized assistance.
  ***********************************************

  *******, we want to thank you for giving us the opportunity to address your eBay concerns. 

  
  Sincerely,

  eBay