Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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PayPal, Inc. has 16 locations, listed below.

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  PayPal, Inc.

  2211 N 1st St San Jose, CA 95131-2021

  
• 

  PayPal, Inc.

  333 E Haley St Santa Barbara, CA 93101-1712

• 

  PayPal, Inc.

  963 E 4th St Los Angeles, CA 90013-1863

  
• 

  PayPal Canada Co

  506 - 661 University Ave Toronto, ON M5G 1M1

• 

  PayPal, Inc.

  3505 Silverside Rd Ste 201 Wilmington, DE 19810-4905

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened account with ********************** to limit the amount of exposure when buying items on the internet. After, I joined a dating site, I locked my card to prevent this group from unauthorized charges. I had a balance of $140.00 dollars when I locked my card, PayPal announced it was making some type to it's format, that made me go to my account this is when I found my balance was zero. I've tried to get PayPal to review my account no acknowledgment, I asked to show all of the deposits and debits from November 2024 forward showing account information.

  Business Response

  Date: 06/27/2025

  Dear ******* *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

• Initial Complaint

  Date:06/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using my PayPal account for some time now without experincing any issue. On 19th June 2025 I was sent $70 from my client but PayPal asked me to provide more information about the transaction before I could access my funds. I provided all the information they asked for but to my surprise my account was permanently limited a few hours later without any information of my wrong doing. The transaction is neither illegal nor a fraud. My request is that PayPal restores back my account so that I can access my money held in it. I will really appreciate your help. Regards.

  Business Response

  Date: 07/01/2025

  Dear ****** ********,
  
  My name is *****, and I am writing on behalf of PayPal, Inc. in response to your complaint. 
  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal, Inc. As such, I am unable to address the concerns within the complaint.
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in the PayPal User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
  
  Very sincerely yours,
   
  *****
  Global Customer Complaints & Advocacy
  **********************

• Initial Complaint

  Date:06/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against: PayPal **************Issue: Illegally Holding Funds / Account Termination Without Cause Description:PayPal suddenly limited my account and permanently banned me from using their service, claiming vague and unspecified violations of their User Agreement (Reference ID: ******************. Despite there being no clear explanation or due process, they are now holding my money for 180 days without any ability to access or withdraw it.This is MY money and I have not been accused of fraud, nor provided any legitimate justification. This is a predatory and abusive business practice. I am requesting the immediate release of my held funds and the closure of my account without penalty.Requested Resolution:- Immediate release of my account balance - Written explanation of actions taken - Full closure of account with no further restrictions Complainant Info: ******** ******* [Kenosha, **] ************ ***********************

  Business Response

  Date: 07/01/2025

  Dear ******** *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

• Initial Complaint

  Date:06/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I am complaining about pay pal. I have had a pay pal account now for a year. I have had several deposits .are and sent money out as well. Yesterday I received a deposit of $392. When I went to my pay pal account after the deposit was made my account was suddenly locked and I was required to submit several documents to verify my identity and explain many transactions that were on my account. As soon as I sent all the documents and explanations pay pal "perfectly deactivated" my account entirely! They sent an email stating that they were doing so and that the money remaining in my account would would be held for up to 180 days!!! This is unacceptable. I called the customer support number for ******************** and the lady basically told me there was nothing she could do and I would indeed have to wait the 180 days for the funds. This is wrong. At no time o er the past year has pay pal had a problem with me accepting payments,ever. It wasn't until it was a fairly large amount. Then they locked my account demanding several documents and explanations. I am sure they thought I would just give up but I didn't. And when I submitting everything they wanted they shut my account down and still kept my money! If that's not fraudulent then I don't know what is! Please help!

  Business Response

  Date: 06/30/2025

  Dear ****** ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

• Initial Complaint

  Date:06/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of transaction is June 18 2025 for the amount of $2000. I was also questioned about $1500 sent by the same person on June 12 2025. Pay Pal abruptly banned my account after receiving $2000 on June 18 2025. They asked me to provide details about the transactions to which I explained both transactions were for me to book dinner reservations and limousine services for 20 people for my friend ****** ****** and colleagues. After that I was banned. Ive attached photos of ****** and myself having a conversation over text about how he planned to send the remaining funds after the $1500 deposit. These messages are from June 18 2025 as well. You can see he had intentions of sending $4500 to me in two transactions. A minute after sending $2000 he called me to confirm I received it. He then tried to send again but was being denied so he asked if he could pay another way. I gave him one of our trusted friends phone number to send the remainder to and he had no issue sending to her. She also had no problem retrieving the funds even though they have no history on Pay Pal.I proceeded to call three customer service numbers and was met with answering machines telling me my account is closed. I asked my friend who ****** sent the remainder to to call Pay Pal from her cell and it wasnt until she called I was able to speak to a representative. I find that very coincidental. He told me this was an automated system that closed my account and someone would reach out to me but its been almost three days. This action was taken without sufficient justification and has successfully frozen access to funds that are rightfully mine . I have verified and documented receipts from the sender clearly proving the legitimacy of the transactions. I want to legally escalate this matter so that I can be paid and end my relationship with Pay Pal indefinitely.

  Business Response

  Date: 07/01/2025

  Dear Dana Hinds, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

  Customer Answer

  Date: 07/01/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23501540, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Dana Hinds

• Initial Complaint

  Date:06/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/12 I filed a dispute for unauthorized transactions that used my PayPal account totaling close to $2,000. During the time when a decision was being made through PayPal, I was working with the vendor to try and remedy the solution as well. The vendor was not being helpful to me as a consumer, told me repeatedly that I did not have an account with my email address and in general was being very dismissive of my concerns. PayPal denied my claim request I started an appeal by sending an email to the email provided to me. In the initial appeal I provided my entire conversation with the vendor including additional details about what I had found. PayPal responded saying "The ** address used for this transaction has been consistent. No signs of Account Takeover Found on account." They did not provide any additional information or details regarding the transaction or ** Address. The response mentioned my request for documentation but did not include anything so I followed up asking them to resend the documentation because it did not come through. The next response was "We've reviewed the account activity that you reported as unauthorized but didnt find enough evidence to support your claim." and then included a typed out ** Address and "that it was consistent with prior use". Again, no real information about what is going on and absolutely no mention of the 12 pages of communication with the vendor that I passed along to them.This goes on and extends a ton more but I don't have the space to put it all in here.

  Business Response

  Date: 07/01/2025

  Dear ****** ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:06/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a PayPal account and I was told by the website that I need to submit personal identification to confirm who I am. Things such as my Driver License, SSN, or a Picture of my Passport. Once the information was uploaded into the system the website,live representative and the app said that they can not confirm my identity. So, if that is the case then send me any money that is in the account and close my account. The company informed me that they can not close the account which is really frustrating. Like any other bank if, there has been fraudulent transactions or activity the bank will close the account because the person cannot confirm the account. I truly believe that PayPal might be doing doing fraudulent things with the account or their employees. This has been a very difficult situation and frustrating to say the least. Please look into this very serious matter because I am not sure why there is still an open account with my name,address and personal information still available for fraudulent purposes. Check their phone records and service system there are multiple times I have called in from ***************************** asking for assistance with my account and check their records for my information in their system. Not sure how much is in the account because they will not tell me or allow me to get back into the account. There may be a possible pay out as well because there was a breach with their company system.

  Business Response

  Date: 06/30/2025

  Dear ******* ****,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

• Initial Complaint

  Date:06/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money was sent on June 6th. Money was pending until today. $181 was sent back to ***** ***** and PayPal then deducted $181 from my account leaving me negative. They keep giving me the run around that 3-5 days itll come back this and today and Im tired of it. Now im out $181 because they wanted to hold the money. I need my money back. I keep getting the run around.

  Business Response

  Date: 07/02/2025

  Dear ******* ********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

• Initial Complaint

  Date:06/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original Date of transaction: 5/10/2025 Transaction ID: 10653722P1963824B Seller's Website: ******************** Seller's Paypal Info: **************************************** ******************************* Im filing this complaint against PayPal regarding their handling of a dispute I submitted through their Buyer Protection system. I purchased two pairs of sandals from a website (****************) that appeared legitimate but turned out to be deceptive. The items I received were significantly not as describedcheap, poorly made knockoffs that looked nothing like the product photos or descriptions on the seller's website. I attempted to cancel the transaction immediately when I realized the payment had gone to an *********************. The seller ignored my request and shipped the items anyway. Once I received the sandals, I contacted them again and asked for a refund. They offered only a 20% refund or a full refund if I paid for return shipping to *****, which is unfair and predatory. I opened a PayPal dispute and selected the wrong category (non-delivery) since there was no clear option for not as described. The case was denied because the items arrivedalthough that was never my issue. I tried to refile the case under the correct reasonitem not as describedand attached photos of what I received versus what was advertised. However, PayPals system automatically rejected my case because it had been more than 30 days since the original transaction, even though I opened the first case and contacted the seller immediately after delivery. I am asking PayPal to reopen my case so that I can submit all relevant evidence. I acted in good faith and followed their process. I believe the seller is fraudulent and potentially selling counterfeit goods, and PayPal should not be enabling this behavior. I would like a full refund for the transaction or for PayPal to allow me to submit my evidence through a reopened case.

  Business Response

  Date: 06/27/2025

  Dear ******** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:06/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using PayPal to receive payments for my business and also pay for subscription to **** services like ********* essential for my business. I'm a content creator and affiliate for companies like ******, ******, Getresponse, ********* .. (attached file), so I get paid for my content through PayPal.On 19th June 2025, I have noticed that I can't pay the renewal fee for my domain name hosted at ************* with PayPal, like I always do.I logged in to my account and saw a notification that said my account is suspended and may have been used to make transactions related to multi-level marketing or pyramidal stuff, which is not what I'm doing.After reflection, I found that I linked a virtual card that is provided by a platform allowing crypto exchange (**************************), and I know that some people may use crypto for illegal *********** I deleted this card from my account.I feel this was not fair on my part, as I can't have control over how other people use their PayPal accounts. I just really want my account back

  Business Response

  Date: 07/02/2025

  Dear ******* ******, 
  
  I am writing on behalf of PayPal, Inc. in response to your complaint.  
  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal's ************* offices. As such, I am unable to address the concerns within the complaint.  However, I have forwarded your complaint to the relevant PayPal Offices for review. 
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered. 
  
  Very sincerely yours, 
  
  Global Customer Complaints & Advocacy 
  PayPal