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Business Profile

Payment Processing Services

PayPal, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PayPal, Inc. has 16 locations, listed below.

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    Customer Complaints Summary

    • 29,793 total complaints in the last 3 years.
    • 9,104 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/21/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an antique through a buyer on **** and when item was delivered it was sent to the wrong address because the seller hand wrote the address and the origin of the seller being from ***** the address was incorrect and never delivered to my house at the right address, went through a month back and forth with **** and paypal and just want my refund for a order that was never received

      Business Response

      Date: 06/27/2025

      Dear ***** *******,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.?    

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.?    

      Sincerely,   

      PayPal

    • Initial Complaint

      Date:06/21/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase on **** that turned out to be counterfeit. Not only did the seller sell a counterfeit item, they changed the listing after the sale to remove the word authentic. This seller also has a history of selling counterfeit items. PayPal nor **** will do anything about this seller. They are guilty of perpetuating fraudulent transactions

      Business Response

      Date: 07/01/2025

      Dear **** *******-*******, 

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:06/21/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      05/18/2025 ****** ***************** Craftsman Tool Set Order was cancelled immediatly and we were still charged I have been trying to resolved this for 5 days. Say they can't find the transaction even though I have been on the phone with their customer service and they find it and acknowlege it is there and has been charged. Sent them proof of all and they just keep giving me the run around and closing the case with no refund

      Business Response

      Date: 06/27/2025

      Dear Paul Foley, 

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

      Customer Answer

      Date: 06/27/2025

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23500529, and find that this resolution is satisfactory to me.




      Sincerely,



      Paul Foley

    • Initial Complaint

      Date:06/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction was 17 th June 2025 I delivered goods to my clients One paid 119 dollars Another one 358 dollars.Paypal holded my money and after submitting all my required documents They refunded and permanently blocked my paypal account.I need them to refund my money and unblock my paypal account.

      Business Response

      Date: 07/02/2025

      Dear ***** ******,

      My name is ***, and I am writing on behalf of PayPal, Inc. in response to your complaint. 

      I have determined that this complaint falls outside the scope and jurisdiction of PayPal, Inc. As such, I am unable to address the concerns within the complaint.

      Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in the PayPal User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.

      Very sincerely yours,
       
      ***
      Global Customer Complaints & Advocacy
      **********************

       

    • Initial Complaint

      Date:06/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 20th june 2025 I made a withdraw of $1,000+ on my PayPal account merchant id ************** I then got a notice that PayPal is requesting for my verification details I gladly provided the files required and all was fine until on the 21th june ********************************************************************************************************************************* a template text of not telling me what was wrong.. No explanation, Nothing at all, just sent me a text with their link of aggreement and no answer was made at all... and now i had to refund the money i withdrew from to paypal .... I feel this was not fair on my part coz all i did was withdraw my money just the same way i always do.. all of a surden they just banned my account.. I have been using the account for over 2 years and no issues .. all my informations are accurate.. I do not involve myself with scams or anything.. and they just limited my account with no reason... And i made it clear i had business on the hold .. paypal is best for me coz that's where i pay my suppliers from...

      Business Response

      Date: 07/01/2025

      Dear ****** ******************************* name is *****, and I am writing on behalf of PayPal, Inc. in response to your complaint. 

      I have determined that this complaint falls outside the scope and jurisdiction of PayPal, Inc. As such, I am unable to address the concerns within the complaint.

      Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in the PayPal User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.

      Very sincerely yours,
       
      *****
      Global Customer Complaints & Advocacy
      **********************

    • Initial Complaint

      Date:06/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good evening, I want to file a complaint against PayPal. My boss paid me for the first transaction and they immediately blocked my account. I can't get milk for my baby because of them and they tell me to wait 120 days. Please tell them to take my money out of there. Do something. I live with this money.

      Business Response

      Date: 06/27/2025

      Dear Kwstas Iwannidis,

      My name is ****, and I am writing on behalf of PayPal, Inc. in response to your complaint. 

      I have determined that this complaint falls outside the scope and jurisdiction of PayPal's ************* offices. As such, I am unable to address the concerns within the complaint; however, I forwarded your complaint to the relevant PayPal offices for review.

      Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in the PayPal User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.

      Very sincerely yours,
       
      ****
      Global Customer Complaints & Advocacy
      **********************

       

    • Initial Complaint

      Date:06/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Against: PayPal, Inc.Case ID ************************: PP-R-EJZ-********* Date of Incident: May 23, 2025 Complaint Description:I am filing this complaint regarding the unjust limitation of my PayPal account, which occurred shortly after receiving a personal repayment from a friend. On May 23, 2025, I was reimbursed by a friend for items I had purchased on her behalf. This was a personal, non-commercial transaction that did not violate PayPals terms of service in any way.Soon after this transaction, my PayPal account was suddenly limited without clear explanation or justification. I immediately contacted PayPal through its available support channels to provide context for the transaction and request that my account be reviewed and reinstated. However, I have received no meaningful response or resolution to date.The lack of transparency, poor communication, and absence of due process in how PayPal handled this issue has caused me significant inconvenience and distress. I believe the account limitation is unjustified and that my attempts to resolve the issue through PayPals internal processes have been ignored or inadequately addressed.Desired Outcome:A full and fair review of my account limitation, including the context of the transaction in question.Immediate removal of the limitation on my account.A formal explanation for the limitation.Commitment from PayPal to improve transparency and communication in such cases moving forward.I am seeking the assistance of the Better Business Bureau to help facilitate a fair resolution. Thank you for your time and support.Sincerely,******* ******* Paypal email: *************************** Contact: ***********

      Business Response

      Date: 07/01/2025

      Dear ******* *******,

      I am writing on behalf of PayPal, Inc. in response to your complaint. 

      I have determined that this complaint falls outside the scope and jurisdiction of PayPal's ************* offices. As such, I am unable to address the concerns within the complaint. However, I have forwarded your complaint to the relevant PayPal Offices for review.

      Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.

      Very sincerely yours,

      Global Customer Complaints & Advocacy
      **********************

    • Initial Complaint

      Date:06/20/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not able to open southwest airline gift card email link bought on *********,these giftcard links are expired, I bought two $100 gift card total of $200 . Both the links are not working. I called paypal helpline many times and they are able to resend giftcard links. Links used to work upto a year and stopped working. I travel alot out of country and couldnot reach earlier. My Paypal account email: *********************** Order date: Oct-******* Giftcards were sent to : ************************

      Business Response

      Date: 06/27/2025

      Dear Koushalendra Tomar, 

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      Customer Answer

      Date: 06/27/2025

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23499580, and find that this resolution is satisfactory to me.




      Sincerely,



      Koushalendra Tomar

    • Initial Complaint

      Date:06/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 24th, I received $46.99 from my family member through another PayPal account. Shortly after the transaction, I attempted to link my bank account in order to access and withdraw my funds. However, to my surprise, I received a notification that my account had been permanently limited without a clear explanation or prior warning.I believe this action is unfair and unjustified, especially considering the account was in good standing and I was merely trying to access my own money. I have complied with PayPals policies and have not engaged in any prohibited activity. Therefore, I respectfully request a thorough review of my account and the immediate reversal of the limitation so I can access the $46.99 that rightfully belongs to me.

      Business Response

      Date: 07/02/2025

      Dear ******** ********,

      My name is ***, and I am writing on behalf of PayPal, Inc. in response to your complaint. 

      I have determined that this complaint falls outside the scope and jurisdiction of  As such, I am unable to address the concerns within the complaint.

      Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in the PayPal User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.

      Very sincerely yours,
       
      ***
      Global Customer Complaints & Advocacy
      **********************

       

    • Initial Complaint

      Date:06/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was blocked on paypal and I was told to wait 180 days, I waited and my balance was debited by the company in its favor under the pretext that it was incurring charges. Help me to get my money back??

      Business Response

      Date: 06/27/2025

      Dear ********* **********,

      My name is ****, and I am writing on behalf of PayPal, Inc. in response to your complaint. 

      I have determined that this complaint falls outside the scope and jurisdiction of PayPal, Inc. As such, I am unable to address the concerns within the complaint.

      Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in the PayPal User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.

      Very sincerely yours,
       
      ****
      Global Customer Complaints & Advocacy
      **********************

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