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Business Profile

Payment Processing Services

PayPal, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PayPal, Inc. has 16 locations, listed below.

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    Customer Complaints Summary

    • 29,773 total complaints in the last 3 years.
    • 9,107 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/24/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PayPal has permanently limited my account as soon I joined their service, I have not done anything against their terms and conditions. I would like to request that the limit be removed or a reason for my limited account.

      Business Response

      Date: 09/08/2022

      Business Response /* (1000, 9, 2022/09/06) */
      Dear ************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal


      Consumer Response /* (2000, 10, 2022/08/29) */
      Resolved issue

    • Initial Complaint

      Date:07/24/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone purchased something from me. She provided address info. She then emailed and said she wants to use a new address (even though it was sent) so it came back to me. I sent it to the new address right away. Provided tracking and it shows delivered. Without reviewing my************** post office tracking with confirmation of delivery, PayPal refunded the customer. So I'm out the product and have to pay her. I showed all the proof they said I have to show but denied my appeal. Saying i didn't provide the info. I tried calling them, emailing them, and messaging them. I have provided all the evidence they said I would have to show for sellers protection but denied it for not having the evidence. I showed tracking, I showed her message providing the address, I showed delivered tracking info at the address provided. The terms of Buyers Protection is not being honored.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/06) */
      Dear *************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/24/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      my paypal account was limited for 180 days. I do not violate or do anything prohibited by paypal. some friends from outside can only send using good and service because some countries do not have features for friends and family. I feel very disadvantaged because my account is at a permanent limit.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/05) */
      September 05, 2022

      Dear ****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/24/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *********** This is why I do not have nor care to waste money on a mobile phone I'm never going to use because I can't make out what "xscfvaw feuaoipfe feaioyufgg voiapyufr faioufeaop feoiapfe" means when people are trying to speak to me on the phone.

      I created my account with Paypal online with my COMPUTER PC, not my mobile phone!!!

      Now, I am LOCKED out of EVERY single option on my account, because it constantly forces me to "Enter a mobile phone!" page with ZERO option to inform them that "No, I do NOT have a mobile phone."

      Why? Why no option if I have no mobile phone? Why the dense decision to act as if everyone has one?

      Fine, you want to lose my business. Well, you are BLOCKING ME from cancelling my account ONLINE!!!

      So what do you do? YOU PUNISH ME by forcing me to CALL YOU and WAIT TWO HOURS in order to be able to cancel?!?!?! You want a ton of money to be wasted by the FCC putting their relay operator on hold for two hours to be able to cancel?!?!

      Paypal, you are HORRIBLE!!!

      Business Response

      Date: 09/26/2022

      Business Response /* (1000, 10, 2022/09/09) */
      September 09, 2022

      Dear ***************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/24/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 24, 2022

      Paypal refuses to allow me access to my own account, took it upon itself to punish my account due to a non English speaking customer rep. Paypal w/out my consent chooses what credit card PAYPAL wants to use as opposed to me who owns the cards and pays them. There is now zero phone service and their chat is an insult. There is no adequate way to contact them and they know they can do as they please because they are above laws.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/06) */
      Dear J*******,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,
      PayPal

    • Initial Complaint

      Date:07/24/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PayPal
      300.00

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 9, 2022/09/06) */
      Dear **************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/24/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi my name is **************, I have recently refunded a customer money on paypal, while observing my home page for my account, I noticed I had a permanent limitation on paypal. I have had no warning nor anything that would imply I did any wrong doing, I've been trying to verify my ID, but I keep coming out with problems. I can not reach paypal at the moment but i would like to get this solved as soon as possible.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/06) */
      Dear **************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/24/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      there was an unauthorized charge on my paypal debit card and they lied and said I logged in when activities were going on yet they never submitted proof for that.$2000 was withdrawn from my account using debit card that was lost.i do not live **************** anymore which is where transactions took place.i even showed paypal proof of address that I live******************* and they still denied dispute.below is cable bill showing i don't live in miami and couldn't have withdrawn from atm's in ************** ****************** is my paypal email. I want my $2000 back

      Business Response

      Date: 10/10/2022

      Business Response /* (1000, 8, 2022/09/07) */
      Dear ***********,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal


      Consumer Response /* (3000, 10, 2022/09/09) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Listen I don't want to hear ************** about you emailed me I want you to respond here on these messages so everybody can see the nonsense that comes out of your mouth. The whole *** World deserves to see these messages publicly so I'm not responding on my email you're going to respond here and I want my refund because I've provided a utility bill in the past that shows I don't even live ******** I live ****************** so you need to give me my money back or I'll continue to post negative reviews


      Business Response /* (4000, 12, 2022/09/23) */
      Dear ***********,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/24/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Case details

      Dispute Case ID ******************
      Transaction amount $134.00 USD
      Dispute amount $134.00 USD
      Transaction ID *****************
      Transaction date July 23, 2022

      Was a scam transaction and I was denied the claim. No research was done into it it seems. I was trying to buy supplements but the payment went to a motorcycle company in the *********** and I don't even own one or know of this company. Didn't even get contacted by PayPal other than the company getting free money. Awful service and claim investigation.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/05) */
      Dear ****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/24/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The original transaction was over 90 days ago I do not have that date. I purchase a product from a merchant and used PayPal to pay for it. After 30 days I contacted PayPal to tell them I had not received anything from the merchant. I began checking online only to find out the merchant had shut down the websites associated with the product. I informed PayPal and started a dispute. I later received a bottle with about half of the product. There was supposed to be 50 tablets for a pool I received only 26 and no dispenser for the product. Once again informed PayPal which they then changed the status of the dispute. Anther 30 days goes by and I received a text on 6 21 2022 that the refund was going into my account. Then today the 7 24 2022 it's still not there and you cannot get ahold of a representative by phone it goes to a automated line and then hangs up on you. It's been over 6 hours since I tried there online chat no response. It's only 24.00 but this is ridiculous I am waiting for my refund so I can close my PayPal account. Thanks for helping

      Business Response

      Date: 09/28/2022

      Business Response /* (1000, 8, 2022/09/06) */
      Dear*****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal


      Consumer Response /* (3000, 10, 2022/09/08) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I have never received a response to the bbb by PayPal. The correspondence I received said I would get my money returned and then I called and they said they would not return it. After the bbb got involved I have received nothing from them. Looks more to me to be a computer generated responce


      Business Response /* (4000, 12, 2022/09/23) */
      Dear*****************,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.

      Sincerely,

      PayPal


      Consumer Response /* (2000, 14, 2022/09/27) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Pay pal finally refunded the money I lost. I will no longer use pay pal. As alway the bbb comes thru. Thank you very much for your support

    PayPal, Inc. is BBB Accredited.

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