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Business Profile

Payment Processing Services

PayPal, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PayPal, Inc. has 16 locations, listed below.

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    Customer Complaints Summary

    • 29,773 total complaints in the last 3 years.
    • 9,116 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/22/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a complaint with PayPal about a purchase of an item that went thru them. I filed it on 7- 3. I believe. after I filed with PayPal, I also filed a dispute with discover Not knowing that I could only have one dispute for the same thing. I learned this after contacting PayPal for the second time. I called PayPal and was uploading Infor for my case and told the woman I was talking to that I filed a dispute with my discover. She told me that I couldn't file 2 disputes. She told me I had to have the dispute with PayPal or discover not both. At this time, I told her that I wanted PayPal to handle this dispute because I trusted PayPal to protect me. She told me that this was no problem, and that PayPal would protect me with this matter. I felt that PayPal was doing the dispute, so I canceled the dispute with discover. Because of the Infor that the woman gave me at PayPal. I have more Infor. to upload to PayPal, so I call them to do this. The woman I talked with at this time. I make her aware that I canceled the dispute****************** She takes the Infor and says they are working on this.
      I call back again to PayPal to see how my case is going, but now PayPal is trying to tell me that I have no case because I filed a dispute with my discover. I tell them that I canceled this dispute because of the Infor that papal gave me. on a previous phone call with PayPal. I ask to speak with a supervisor Tell him everything. He tells me that the woman made a mistake in what she had told me over the phone, that she gave me the wrong Infor and he was sorry for that. I should work it out with the seller. I make a deal with the seller. 7- 18 I contact PayPal, about Infor, I explain this to the woman, and the woman tells me she sent an email to the co. tell them to make good on the deal and they have 3 day, if not the case would be in closed in my favor. I call back and PayPal say I have no dispute. that the woman was wrong on the call on 7-18. PayPal mess this up really bad.

      Business Response

      Date: 09/23/2022

      Business Response /* (1000, 5, 2022/08/17) */
      Dear **************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal


      Consumer Response /* (3000, 7, 2022/08/21) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I didn't get an email from PayPal saying anything about my complaint. The email that PayPal sent me is a notification email, telling me that I have a message from PayPal, and I can see it on PayPal's message center. so, they didn't respond to me in a direct email, just another way that shows that you can't trust what PayPal says. This company don't work at all to help their customer's they take no responsible for anything they say to you. When an employee from PayPal tells me over the phone that I will get money in a 3-day period and if I didn't get this money that I would get back all my money. Thats what I expected to happen, but that isn't what happened. PayPal refuses....
      PayPal is responsible for their employees and what they tell customers on the phone ......
      I will not be doing any business with this company in the future. They can't be trusted to protect your best interest as a costume. They definitely can't be trusted on their WORD, what they say to you over the phone.
      DONT TRUST THIS COMPANY
      THIS IS A WARNING


      Business Response /* (4000, 9, 2022/09/06) */
      Dear **************,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.

      Sincerely,

      PayPal


      Consumer Response /* (4200, 11, 2022/09/15) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I will never do business with Paypal. They are nothing

    • Initial Complaint

      Date:07/22/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently went on the Paypal website to open a business account, when I was on the signing up page regarding location, I noticed that there is no option to select the country and restricted me to the USA cities, I am living in ******* and I needed to open Paypal business account in *******, so I decided to close the page and open a business account over ****** Paypal, but I couldn't, It says I already have a business account. I logged in again to USA Paypal in order for me to delete the account, but I couldn't skip the page where it says fill company location (pop-up message), I tried many times to skip it but it's not working, I also tried to contact the customer support and I couldn't, I must log in to my account first then contact them, and I can't skip this page (company location) to contact customer support, I have no other choice to fill any information to skip this page and move on to immediately close my profile, after filling the signup pages, I received an email mentioning (You can no longer do business with PayPal) and that my account is permanently blocked (Image attached). After many tries, I contacted Paypal ******* and they didn't help me out. I am therefore asking Paypal to close my account and remove the ban from it.
      email signed up with Paypal is ************************

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 9, 2022/09/04) */
      Dear*******************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/22/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 29th 2022, Paypal made the decision to temporarily limit my PayPal account. During this period, Paypal Inc requested that I provided them with some information in an effort to confirm my identity. Such as: explanation of the transaction/ purpose of the transaction as well as ownership of the my card that was used to complete the transaction. After doing this, I was told by the agent that once the information was reviewed I would get an update with regards to the status of my account within 24-72 hours. After this time period passed. I realized that my account was permanently limited without a reasonable explanation.After reaching out to Paypal once more I spoke with an agent who advised me that they did know why the decision was made to permanently limit my account and that they would submit it to the back office to be reviewed. I then received another email that advised me that I could no longer use PayPal or it's services without explanation.

      Business Response

      Date: 10/10/2022

      Business Response /* (1000, 8, 2022/09/06) */
      Dear**************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal


      Consumer Response /* (3000, 10, 2022/09/08) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Paypal states that the payments that are associated with my account are high risk payments and I have only recieved money from my friends and family, additionally they are accusing me of adding multiple prepaid cards that were purchased by me for online use. After Paypal requested proof of The statement, I logged into my prepaid card account and took a screenshot. Therefore, I am not satisfied with the response as all the payments were authorized by me, the owner of the prepaid cards that were linked to my PayPal account. In addition to this paypal restored my account for at least 30 mins on Monday sept 5, 2022 and then permanently limited it


      Business Response /* (4000, 12, 2022/09/23) */
      Dear *************,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/22/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My PayPal account is permanently banned for no reason I simply just created it and verified my account and it suddenly got banned

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/02) */
      Dear *************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/22/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started a transfer from my bank to to Paypal on July 16th with the promise that it would be in my Paypal 3 to 5 days (regular days, documents don't suggest business days). It's been 6 days and that money is still pending. I needed this money yesterday. I had to borrow money from my mother yesterday so I could use it for food and ************* school supplies.

      Business Response

      Date: 09/19/2022

      Consumer Response /* (-5, 8, 2022/08/29) */
      Resolved.


      Business Response /* (1000, 9, 2022/09/05) */
      Dear *******************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/22/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 21st Jul 2022, I received an email from Paypal informed that my account has been temporarily limited due to some suspicious activities in my account. To resolve it, they required me to upload my ID document and verify my credit card by being charged a small amount and the bank will text me a 4-digit verification code. I followed their instructions and my account has been permanent limited immediately without any official inform (by email). I only know about this decision when I tried to remove my credit card and they said that I cannot do it and "You can no longer use Paypal anymore". I tried to contact them on 22nd Jul by phone, the customer service agent said that my account has been permanent limited with a note "do not have right to complain". I asked for the reasons and she just said in general that I violate their rules, such as:
      - Access Paypal with undefined network
      - My identification is not clear
      - I attached too much credit cards in my Paypal account.
      I'm so disappointed with their reasons. Firstly, this is summer and I'm on vacation, so cannot use a fixed network when travelling. I tried to keep using my own phone to access Paypal, which has the same cache and cookies as before, why didn't they consider it?
      Secondly, my identification is very clear, the same passport as I submitted them before. All the information is true and is mine, and they are matched with all information in Paypal account.
      Thirdly, Paypal didn't limit how many credit cards user can attach, so why they said that it's the reason why my account has been limited? I even didn't use another's card. All the credit cards are mine, they have my name on them. Only one among them has expired and I haven't remove it yet.
      I only use my Paypal account to purchase legal goods, no sell or buy illegal goods, so a permanent limit is an improper decision from Paypal. And I deserve to receive a specific explanation from them. Please help me.

      Thank you

      Business Response

      Date: 09/04/2022

      Consumer Response /* (-5, 8, 2022/08/29) */
      Until now, after a month, I haven't received any contact or reply from Paypal yet. My account is still limited. Why others' complaints are resolved in a soonest time but mine is not?


      Business Response /* (1000, 9, 2022/09/04) */
      Dear ***************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

      Consumer Response /* (3000, 16, 2022/09/21) */
      The business said that my case is not belong to Paypal US so they will transfer it to their affiliate where my Paypal account belong to for their resolve. However, until now I haven't received any email or contact from their affiliate, and my Paypal account still be permanent limited with no reason.


      Business Response /* (4000, 18, 2022/10/07) */
      Dear ***************,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/22/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      07/10/22 - I purchased an airline ticket for $830.18 from ********** using Paypal as the payment source.
      07/13/22 - The payment posts to the account showing a purchase date of 07/12/22 in the description line. A second charge for the exact dollar amount of $830.18 is also being processed showing a purchase date of 07/10/22. This second charge created a hold in my bank account, which caused an additional $830.18 to be held (appear deducted) from my account.
      07/13/22 - I called *************** to release the "hold" but it was still in the processing stage, waiting for Paypal to confirm the charge. *************** could not release it while it was in the Processing stage. I called Paypal and spoke with ****. She confirmed the payment was initiated on 07/10/22 and confirmed by Paypal on 07/12/22. She also indicated that Paypal did not submit a second charge. **** advised that *************** will need to release the charge.
      07/14/22 - My $300.92 payment to ************* was marked insufficient funds because I became overdrawn by $1.48 due to the second charge of $830.18 still being processed. The $300.92 payment to ************* was "RETURNED" by *************** marked as insufficient funds.
      07/14/22 - I called *************** and then we called Paypal together. Its automated system listed two charges for $830.18 but the representative we spoke to named *************** denied the second charge. Paypal would not release the second charge.
      07/15/22 - *************** automatically release the second charge becuase Paypal had not confirmed it within the 5 business days time frame set by ***************
      07/16/22 - ************* charges a $6 dollar return item fee and may require a new credit for the account.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/05) */
      Dear **************,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/22/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PayPal has thrice removed my ability to use********* in less than two months. Their "reasoning" is "unusual activity". This ONLY happens when I cancel an order mind-******** because I've changed my mind. No one can give me a straight answer. I keep getting the same standard language jargon and when I've called in the past I was told that it was because they pay up front and have to make sure that I can pay them back. NOT ONCE have I defaulted on ******** and I make it a habit of paying before the due date if possible. I want them to stop this garbage practice because it hinders my ability to do business with other companies when they decide that "unusual activity" is me not wanting to continue a purchase.

      Please see below:

      PayPal
      Your PayPal ******** application decision
      Today
      Date: 07/22/2022
      ************************************************************************************************************
      Reference: *********************************************************

      Dear *************:

      This notice is in response to your recent request for a PayPal ******** installment loan. Our records show that you requested to open a loan on 07/22/2022.

      We regret that we are unable to approve your request at this time for the following reason:

      Application information tied to unusual activity.
      Thank you for your interest in PayPal ********.

      Sincerely,

      PayPal

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/05) */
      Dear ***************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/22/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a PayPal account on 7/1/22 only to purchase two concert tickets on the same day. On 7/21/22, I was notified by PayPal that a charge of 7/21/22 for $49.99 have been processed to a vendor for a body building program. When I notified PayPal that this was NOT me, they quickly opened a case and closed it again within a couple of hours, saying the charge was 'consistent with my purchase history.' As I try to reach their customer service to explain the error in their rationale and stress that my account was hacked, they continue to blow me off!

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/04) */
      Dear ************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/22/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PayPal decided to hold my funds, knowing I already made transactions with them prior. I was told my funds will be released by 7/22. Midnight comes, no funds. I email the message center, they respond saying it will be available by 4pm. It's 4:06pm on 7/22 and I still don't have my money!

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/05) */
      Dear************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

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