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Business Profile

Payment Processing Services

PayPal, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PayPal, Inc. has 16 locations, listed below.

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    Customer Complaints Summary

    • 29,793 total complaints in the last 3 years.
    • 9,104 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A transaction was made on my PayPal account without my authorization and after bringing it up with PayPal I received an email very shortly after saying that my transaction lined up with previous purchases even though I had never previously purchased anything from that company.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/02) */
      Dear ***************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account is being permanently banned by PayPal on Tuesday, 19th of July 2022. And this causes me a MAJOR inconvenience since I need the money i have worked hard for. And currently I have pendings checks that has to be delivered to my account but CANT because its PERMANENTLY LIMITED. Please help me find a way for this because I really need my money that I legally worked hard for. You can trace all of my transactions, all of them are from my clients. I have more than 500$ in my account now.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/05) */
      September 05, 2022

      Dear ************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/20/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used paypal to pay for a series of **** rides while on a recent trip to the **** area in **********. Paypal did not bill the payment method selected, and cost me hundreds of dollars in NSF fees due to their error.

      I selected my "**********" as the method of payment inside of paypal when paying for these services (a series of transactions between June 9 and June 14th when using **** drivers for various rides).

      The transaction details each show:
      Paid with
      ************m
      (**** Credit Card ******)
      You'll see "PAYPAL ***** RIDE (INSERT TIME)" on your card statement.

      Instead, Paypal billed (repeatedly) my bank account which caused a series of errors and NFS charges for each of these rides. The transaction records for these events all show WITHIN PAYPAL that they were charged to my ***** Credit Card.

      When I called Paypal to get help determining why they billed my bank instead of my credit card as recorded within THEIR records, they claimed that their records are correct and show my bank. But conveniently, they also do not allow me to send screenshots of what I see inside of my account to help them figure out the error. ("Nope, we do not have email and are not permitted to receive email"). When I asked what mechanism they have in place for seeing what I see inside of my paypal account (that is DIFFERENT than what they see), it turns out there is just nothing they can do about that.

      Paypal is engaging in consumer protection violations with this business practice, refusing to provide any kind of actual customer support, making financial transactions contrary to their records, and are unwilling to correct their errors. I spoke with a highly incapable supervisor by phone who insisted that what he could see and what showed in my account was "the same" despite my verbal reports explaining to him what my account actually showed.

      I am requesting a refund and will also be submitting a complaint to the ** Attorney General's office for this deceptive business practice.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/06) */
      Dear **************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a phone from ***** for free service at $34.95. I gave them my 1 and only address in Sacramento on 4/29/2022 when I established account with *****. I moved from ***** 4/13/2022. Somehow the drop ship company shipped it my old address in *****. I never provided this address to them. PayPal refuses to review my proof or they are just ****** that can't read. I want my money back. I've been fighting this since May 6, 2022! They should never side with any vendor without having full access to my records and theirs! I wish I could sue for my wasted hours of time! I never received the phone as it was delivered to a old address I never gave to *****.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/02) */
      Dear ***************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had money sent to paypal via direct deposit, paypal limited my account and told me that i need to wait a total of 180 days for the money to be released. I have waited the 180 days, I even got an email stating that my money was ready to be withdrawn, but the website wont allow it. I have called paypal, and they told me my money was on hold for good and that I cannot withdrawal it, but they will not give me a reason.

      Business Response

      Date: 09/20/2022

      Business Response /* (1000, 8, 2022/09/07) */
      Dear *************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last year, I purchased some items using PayPal on October 19, 2020. The transaction ID was *****************. I had opened a dispute regarding an item as it was not as described, and that case's ID was**************. Now, when I had made this case, PayPal themselves requested that I provide a form of proof that I have filed a complaint through some legal entity regarding the issue. I wasn't sure why, as this was a matter between the business and I, but I complied. To fulfill this requirement, PayPal THEMSELVES provided me with three options, one being an internet crime complaint. This seemed the most applicable as the purchase was made over the internet, so I made one as such and submitted the confirmation to PayPal. Shortly after, my account was limited permanently for reasons unknown to me. There was a claim made that I had "continually filed cases that do not align with the intent of the PayPal Purchase Protection Program", but this was one of only two rightfully made claims. Upon calling PayPal to inquire about it, the answer I received was that the "confirmation of complaint I submitted was related to fraudulent matters". That didn't even make sense. To make matters more interesting, the company themselves refunded me even after PayPal denied the claim and locked my account. Now, the account remains locked, and I am unable to use it which hinders my ability to make transactions, not to mention that PayPal is still retaining my data while my account is locked even without my consent. I want to have my account "*****************" returned to me as I had done nothing wrong. Additionally, I would like the account attached to "****************" to be deleted completely, as I had made the account to continue my usage of the service as the allowed account limit was 2 as per PayPal terms, but I will have no need for that account once my wrongful limitation is repealed.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/06) */
      Dear ***********,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They refuse to close an account.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/02) */
      Dear ***************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been using paypal for years with no issue, but as of late my account have been banned with no prior notice with no ground of suspension the most damning thing is they hold my money without valid grounds.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/06) */
      Dear ****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/20/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Glowing Tees did not even ship an order after they admitted to their mistakes. PayPal decided to no offer us our money back despite all of this info and after they ruled in our favor for a full refund.

      customer******************************
      transaction took place March 23rd 2022
      PayPal was notified business was not sending us our merch
      PayPal has email stating by seller that they did the order wrong and that they would resend the entire order due to sellers negligence
      PayPal knows at this time we have received none of the correct items
      PayPal knows the business is operating online illegally
      PayPal refused to refund us even though we have not received any items after the sellers admission of mistakes
      PayPal owes us $3859.88

      we have an email chain that can be provided at anytime via email to support all of the above

      Business Response

      Date: 09/20/2022

      Business Response /* (1000, 8, 2022/09/07) */
      Dear ****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So i sold 2 phones on a website they provided me with shipping labels and everything they paid thru paypal and when i got the money paypal put the money on hod for 21 days just because they feel like it even doe i provided shipping info i just want my money they daid i have a business but i dont and ita not fair i really needed that money

      Business Response

      Date: 09/26/2022

      Business Response /* (1000, 10, 2022/09/12) */
      Dear**************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    PayPal, Inc. is BBB Accredited.

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