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Business Profile

Payment Processing Services

PayPal, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PayPal, Inc. has 16 locations, listed below.

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    Customer Complaints Summary

    • 29,773 total complaints in the last 3 years.
    • 9,107 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account is being permanently banned by PayPal on Tuesday, 19th of July 2022. And this causes me a MAJOR inconvenience since I need the money i have worked hard for. And currently I have pendings checks that has to be delivered to my account but CANT because its PERMANENTLY LIMITED. Please help me find a way for this because I really need my money that I legally worked hard for. You can trace all of my transactions, all of them are from my clients. I have more than 500$ in my account now.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/05) */
      September 05, 2022

      Dear ************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/20/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used paypal to pay for a series of **** rides while on a recent trip to the **** area in **********. Paypal did not bill the payment method selected, and cost me hundreds of dollars in NSF fees due to their error.

      I selected my "**********" as the method of payment inside of paypal when paying for these services (a series of transactions between June 9 and June 14th when using **** drivers for various rides).

      The transaction details each show:
      Paid with
      ************m
      (**** Credit Card ******)
      You'll see "PAYPAL ***** RIDE (INSERT TIME)" on your card statement.

      Instead, Paypal billed (repeatedly) my bank account which caused a series of errors and NFS charges for each of these rides. The transaction records for these events all show WITHIN PAYPAL that they were charged to my ***** Credit Card.

      When I called Paypal to get help determining why they billed my bank instead of my credit card as recorded within THEIR records, they claimed that their records are correct and show my bank. But conveniently, they also do not allow me to send screenshots of what I see inside of my account to help them figure out the error. ("Nope, we do not have email and are not permitted to receive email"). When I asked what mechanism they have in place for seeing what I see inside of my paypal account (that is DIFFERENT than what they see), it turns out there is just nothing they can do about that.

      Paypal is engaging in consumer protection violations with this business practice, refusing to provide any kind of actual customer support, making financial transactions contrary to their records, and are unwilling to correct their errors. I spoke with a highly incapable supervisor by phone who insisted that what he could see and what showed in my account was "the same" despite my verbal reports explaining to him what my account actually showed.

      I am requesting a refund and will also be submitting a complaint to the ** Attorney General's office for this deceptive business practice.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/06) */
      Dear **************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a phone from ***** for free service at $34.95. I gave them my 1 and only address in Sacramento on 4/29/2022 when I established account with *****. I moved from ***** 4/13/2022. Somehow the drop ship company shipped it my old address in *****. I never provided this address to them. PayPal refuses to review my proof or they are just ****** that can't read. I want my money back. I've been fighting this since May 6, 2022! They should never side with any vendor without having full access to my records and theirs! I wish I could sue for my wasted hours of time! I never received the phone as it was delivered to a old address I never gave to *****.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/02) */
      Dear ***************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had money sent to paypal via direct deposit, paypal limited my account and told me that i need to wait a total of 180 days for the money to be released. I have waited the 180 days, I even got an email stating that my money was ready to be withdrawn, but the website wont allow it. I have called paypal, and they told me my money was on hold for good and that I cannot withdrawal it, but they will not give me a reason.

      Business Response

      Date: 09/20/2022

      Business Response /* (1000, 8, 2022/09/07) */
      Dear *************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    PayPal, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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