Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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PayPal, Inc. has 16 locations, listed below.

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  PayPal, Inc.

  2211 N 1st St San Jose, CA 95131-2021

  
• 

  PayPal, Inc.

  333 E Haley St Santa Barbara, CA 93101-1712

• 

  PayPal, Inc.

  963 E 4th St Los Angeles, CA 90013-1863

  
• 

  PayPal Canada Co

  506 - 661 University Ave Toronto, ON M5G 1M1

• 

  PayPal, Inc.

  3505 Silverside Rd Ste 201 Wilmington, DE 19810-4905

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PayPal should ***** my account because the ban was placed falsely and without clear justification. I have always followed PayPals terms of service, yet I was restricted without any explanation or opportunity to appeal properly. As an African user, I cant help but feel that this action may reflect a broader pattern of unfair treatment toward users from this region, as many others here have faced similar sudden bans. I urge PayPal to review my case with fairness and transparency, free from bias or discrimination.PayPal account is : **************************

  Business Response

  Date: 07/01/2025

  Dear ****** Kat,
  
  I am writing on behalf of PayPal, Inc. in response to your complaint. 
  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal, Inc. As such, I am unable to address the concerns within the complaint.
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in the PayPal User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
  
  Very sincerely yours,
   
  Global Customer Complaints & Advocacy
  **********************
  
   

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well for over a month I have been fighting with them to get $857.00 returned back to my account from a Fraudulent Unauthorized Transaction they let go through on my PayPal Debit Account from *******. They are claiming they returned the money back to me, but if you do the simple math you will see that they did not. They seemed confused, and they keep playing games with me, and that's a lot of money, and I don't like the games or the lies. I'd like to file a lawsuit against them, and *******, but I don't know how or where to start. I simply just want my money back, so I can close my account with them, and work with a real bank that will have my back, and not let things like this happen in the first place. They don't seem to know what they are doing, and if they can't do business right well then they should not be in business then. I get a money order in person because that is the only way in person from my local ******* Neighborhood Store every month for the same amount the past few months, and I have a receipt of the transaction they claim was cancelled or voided, and the bottom receipt portion of the money order which was posted to the dispute. They are disputing for a wrong date, and confusing themselves because there seems to be a lost in English translation against a ******************* not in *******. There is no reason this should be happening but here we are, and as a ***************** Veteran that lives on a strict budget this is very upsetting to me, I only get paid once a month to support myself, and my family, and it's not nearly enough but we try, and make it work, and then I get money stolen from me that they won't return. I am trying to keep it together, but this is very upsetting to me, so please help me. The charge was for May 23rd, but they charged again on May 24th, and I don't know how or why I have proof from May 23rd they need to show proof for May 24th which they would have none, because I didn't do any transactions on May 24th for this amount.

  Business Response

  Date: 07/10/2025

  Dear ***** **********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

  Customer Answer

  Date: 07/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear PayPal Customer Support,My ******************** email is ******************* Im writing to follow up on the March promotion offering ***** points for completing a qualifying purchase using Shop with PayPal. I completed the task as required, but the points have remained in a pending status ever ******** the promotion period has long passed and the task was fully completed on my end, I kindly request that the ***** points be credited to my account as soon as possible.Thank you for your assistance and attention to this *********** regards,

  Business Response

  Date: 07/03/2025

  Dear **** *****,
   
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
   
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
   
  Sincerely,
   
  PayPal

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paypal closed my account for risk-based policies because i received a little under $120 in one day from my clothing business. I provided all necessary documentation to prove to paypal that I conduct legit business and am of age to be using paypal for these small business transactions as stated in their Acceptable Use Policy. I have reached out to customer service multiple times and have received the same response, we are sorry for the experience but we cannot reopen your account due to risk based factors. I have read their Acceptable Use Policy front to back and havent violated a single policy and find it unacceptable to have my account closed and my funds held for up to 6 months because U received an unusual amount of money in a short period of time. I have attached pictures showing my account with the funds being limited, and shipping for all 3 of the orders that were placed proving that i am providing a product to my customers.

  Business Response

  Date: 07/01/2025

  Dear **** *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 20th I created a transaction to send a family member $12214.12. Once I started the payment I confirmed all my information and submitted extra documentation. I realized it was going to take too long and before they took the money out of my account I cancelled the transaction and on the same day, I created one transaction of $2500 to pay with my debit card so they could deposit the money into my family members account the same day and I paid $73.09 for paying with a debit card to expedite the process and I showed it was deposited into the family members account. I created another transaction on Saturday 21st with the same amount and I paid another $73.09 to process with a debit card to expedite the process and later that day it showed it was deposit into the bank account. I contacted the family member and she said she hasnt received any of the transaction and it is June 23rd and Xoom took the $12214.12 on June 23rd as well even though I cancelled the transaction on June 20th before they even took the money out. I contacted Xoom on the 21st, 22nd and 23rd about the 2 transactions of $2500 that shows it was deposit into my aunts account and they dont have any updates. On June 21st they said they were going to contact the 3rd party company they use for payment and I would get a resolution Monday, but they still dont have updates. I called on the 23rd because I noticed they took the $12214.12 and to get an update on the other 2 transactions of $2500 each and they said they will start the reimbursement of the $12214.12 on June 25th and it could take up to 4 days and they will contact the 3rd party company who process their payments. I told the *** they already did on the 21st and I should have a resolution today and she said she doesnt see that. I would like my money back today.

  Business Response

  Date: 07/02/2025

  Dear ***** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:06/23/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a text invoice about bit coin bill for ******. Im to contact a toll free number @ *************** and came from *******************************

  Business Response

  Date: 06/30/2025

  Dear ******* ********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding the recent permanent limitation of my PayPal business account *********************** without proper explanation or justification. I have been a PayPal customer for over four years, using the platform exclusively for legitimate freelance services such as online tutoring, proofreading, content writing, and publishing guest articles on my website.I have never had any fraudulent activity, disputes, or chargebacks on my account during my entire history with PayPal. Yet, on June 23, 2025, I received a notification informing me that my account had been permanently limited due to "potential risk." Prior to this, I was asked to provide information about my business, which I did, including submitting a photo ID and clear details of my freelance services.Despite having a clean record and complying with all documentation requests, PayPal proceeded to permanently restrict my account without any opportunity for proper explanation or appeal. This action has severely impacted my income as a freelancer who relies on PayPal to receive payments from international clients.I contacted PayPals support and requested a specific reason or reconsideration, but I received no meaningful response. I believe this action is unfair, damaging to my reputation and livelihood, and violates good business practices.Requested Resolution:A full and transparent explanation for the account limitation.A review of my account with the possibility of reinstating ***** minimum, the ability to retrieve any held funds without unnecessary delay.I request the Better Business Bureau to assist in resolving this matter. I am more than willing to cooperate and provide any additional documentation required.Sincerely,***** ****** ****** Email: *********************

  Business Response

  Date: 07/03/2025

  Dear ***** ******,
  
  I am writing on behalf of PayPal, Inc. in response to your complaint.   
  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal's ************* offices. As such, I am unable to address the concerns within the complaint. However, I have forwarded your complaint to the relevant PayPal Offices for review.  
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.  
  
  Very sincerely yours,  
  
  Global Customer Complaints & Advocacy    
  
  PayPal

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a account with paypay unfortunately I had an unauthorized transaction happen and I filed it with PayPal but I still never received my money back and they keep switching the dates I feel as if something right isn't going on

  Business Response

  Date: 06/30/2025

  Dear **** ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:06/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi my PayPal account email is ******************** is banned and 2 of my disputes are closed all of a sudden. PayPal send me an email i filed too many disputes . Bro I only filed 2 disputes and they closed because I filed tooo many.?this is very incompetent from PayPal and customers have to beware of this fraudulent company All I want account to be opened because I have already valid documents for my disputes

  Business Response

  Date: 06/30/2025

  Dear ***** ****,
  
  My name is **** and I am writing on behalf of PayPal, Inc. in response to your complaint. 
  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal, Inc. As such, I am unable to address the concerns within the complaint.
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in the PayPal User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
  
  Very sincerely yours,
   
  Che
  Global Customer Complaints & Advocacy
  **********************
  
   

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Permanent PayPal account limitation request for assistance PayPal, Inc., ************ 1. Summary of the Issue I received a permanent deactivation on my PayPal account on 6/23/2025, without clear explanation. Im unable to send, receive, or withdraw money.2. My attempts to resolve it Contacted PayPal Customer Support on 6/23/2025; no resolution provided.Submitted multiple appeals including to the Executive Escalations team at ***************************************** there were no replies 3. ****** .Unable to receive payments from clients or manage pending transactions.This limitation threatens my livelihood 4. What Ive done next Filed this complaint with BBB after exhausting internal PayPal avenues. 5. My requested resolution Immediate review and lift of the permanent limitation, or Clear explanation of what triggered it Thank you for your assistance. Im hopeful that, with BBB involvement, PayPal will provide clarity or resolution.Sincerely,Junior Kyalo Mbatha Email address tied to paypal: *********************** 6/23/2025

  Business Response

  Date: 07/01/2025

  Dear Junior Mbatha,
   
  I am writing on behalf of PayPal, Inc. in response to your complaint.
   
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal's ************* offices. As such, I am unable to address the concerns within the complaint; however, I forwarded your complaint to the relevant PayPal offices for review.
   
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
   
  Very sincerely yours,
   
  PayPal Global Customer Complaints & Advocacy