We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Payment Processing Services

PayPal, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Reviews

This profile includes reviews for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

PayPal, Inc. has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.12

    Average of 1,553 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • James S S

      Date: 05/16/2025

      PayPal has refused to delete any and all information from their databases concerning my personal information and security.Every 3 to 4 months they send an email invoice to me alleging crypto purchases and stating they will charge my bank account for these false purchases.I have never used PayPal. I will never use PayPal.PayPal is a fraudulent company.

    • Jacqueline J

      Date: 05/16/2025

      Paid $134.00 for an item I did nothing T receive. Foreign customer *** said I should get reimbursed through the bank that my PayPal agent is through. The *** posted that so PayPal closed my case as refunded but I never contacted the bank as it was through PayPal.I have contacted PayPal 6 times since & I do not reconstruct assistance As all the copper are foreigners and hysteria tell me the case is closed.

    • daryl w

      Date: 05/15/2025

      nightmare for transactions, went a 2 full years accepting payments from paypal daily, the same account to account transfer (my employer to me, approx. 50k a year) has become a pending payment with no change on our end, and was told by the agent it would take 5-7 days to process the transfer. Whatever change in policy was made has affected those who use paypal for business, in that I can no longer be paid, all in all has to be the worst payment platform, I would prefer cryptocurrency over this BS.

    • Mekoe T

      Date: 05/14/2025

      I have a preferred method of payment established on my account. Anytime my checking is attached they process the checking account versus using the preferred credit card on file. I have called and spoken to a "**** " the supervisor and was told it is not my fault you can't figure out or forgot how to set up an automatic payment. The preferred payment is set but that is not the 1st choice to process. After saying I forgot he then says he didn't say that all the while call is recorded.

    • Jill O

      Date: 05/14/2025

      PayPal advertises that they protect the consumer but dont believe it! I received a defective product and PayPal did nothing to protect the purchase! Word of caution, DO NOT USE PAYPAL!

    • daniel h

      Date: 05/13/2025

      Paypal credit cancelled my card without contacting me after I paid it in full. I never received a single notice from them or missed a payment.

    • Louis K

      Date: 05/13/2025

      An absolute disaster of a companymismanaged, careless, and consistently disappointing.

    • Ron E

      Date: 05/12/2025

      Disappointed in PayPal's New Dispute Process For years, Ive trusted and used PayPal whenever possible for online purchases because their dispute resolution process was straightforward and customer-friendly. If I encountered an issue with a seller, PayPal made it easy to resolve matters quickly and fairly.Unfortunately, that no longer seems to be the case. Their new AI-based customer service system appears to be designed more to deflect concerns than to address them. What used to be a simple and amicable process has become frustratingly complex and impersonalso much so that it feels like theyre hoping users will just give up trying to resolve their issues.I'm deeply disappointed to see PayPal move in this direction. It undermines the trust that once set them apart.

    • David H

      Date: 05/12/2025

      I submitted official **** proof showing the seller shipped my order to the wrong ******************** PayPal ignored it and closed the case in favor of the scammer. Where is buyer protection?

    • Alexey G

      Date: 05/11/2025

      I had been using PayPal for years and decided to set up a small recurring Bitcoin investment$100/month. After accumulating about $300 in BTC, I attempted to send it to my cold wallet. Thats when I discovered: PayPal doesnt let you withdraw your Bitcoin unless you go through very specific stepsand in my case, it was simply impossible.When I contacted customer support, they brushed me off with, Just sell your Bitcoin and withdraw the cash. No help, no solutionjust a cold suggestion to give up and cash out. I asked, Whats the point of investing in ******* if I cant control or move it? Their response? You can close your account if you ******* I *********** If you cant move your crypto, you dont own it. Stay away from PayPal if youre serious about Bitcoin.

    PayPal, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.