Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/30/23, I received a withdraw rejection of $1068.37 from Pocket7Games application by AviaGames. My username is KelBel0320. Note an additional ~$300 remained in my account. The rejection stated the reason was "The account is banned." I contacted support and upon review of my inquiry I was told that my behavior violated the AviaGames Terms of Service. After getting additional clarification, I was pointed to a section of the terms and was told "Your account was banned because you have potentially inappropriate behavior..." and that I will not receive the remaining payments. At this point I was not provided further details because of "specific risk control rules". I've heard stories within the player's community of this company scamming other players, so I made sure to protect myself by recording all of my game sessions specifically for 21 Gold which I play most competitively. I appealed my account ban and explained how I have evidence to support I played fairly. Addition to my recorded game sessions, I compiled stats of outcomes and found irregularities with their matchmaking system proving it unfairly and consistently paired me up against bots or fake (not live players) based on the outcome of my match. Nonetheless, I'm primarily seeking to get my funds returned/available for withdraw and be able to continue playing on my account. After ******************** was made aware of the evidence Ive collected to defend my case, only then they decided to conduct an additional review which concluded by saying "Abnormalities are found in your game account by the anti-cheating system." My last communication explained how the game consistently gave me repeated "high scoring decks very frequently so of course I will be scoring higher than usual and could be the reason for their "anti-cheating system". Regardless, I have records to defend my case that I did not violate the terms of service. Not sure how AviaGames can completely ignore my defense with all the evidence and data.

  Business Response

  Date: 01/31/2024

  Hello,
  
  Thank you for contacting us. Please refer to the Terms of Service:
  
  '5.3 Cheating, Fraud, and Abuse. When participating in any tournament or competition via the Apps or using the Services in any way, you shall not conduct any act which may unfairly alter your chance of winning or constitute the ********** of fraud or abuse (Fraud), which may include, without limitation to: (i) registering and/or using multiple Accounts; (ii) using unauthorized or altered software or hardware to assist play (e.g., including the use of bots, bot nets, jail broken devices or rooted devices, collusion with bots and/or use of cheat programs such as debuggers, clock-skewing software and memory scanners); (iii) intentionally poor playing to achieve competitive advantage; (iv) colluding with other players (e.g., intentionally losing rematches in Cash Competitions); (v) deliberately transferring money between Accounts (e.g., money laundering); (vi) ********* other participants; (vii) misusing any payment mechanism in connection with your Account; (viii) illegitimately or improperly rejecting the Services; (ix) swindling gifts of deposit; and (x) posting objectionable materials.
  
  If we find any Fraud, we may, at our sole discretion: (i) immediately suspend or terminate your Account and block your access to the Services; (ii) void and forfeit any Winnings that you may otherwise have been entitled to receive; (iii) disgorge and/or recoup any Winnings received by you; (iv) recoup the amount of funds involved in the misuse of a payment mechanism, and block your access to the Services until those funds are recouped; (************ or seek any injunctive relief, civil and/or criminal penalties against you and/or any of your co-conspirators arising out of or relating to your ********** of ****** and/or (vi) disclose or report any money laundering or similar illegal activity to law enforcement authorities.'
  
  Please contact Player Support if there are questions, thank you.
  
  Regards,

  Customer Answer

  Date: 02/01/2024

   
  Complaint: 21224119
  
  I am rejecting this response because:
  

  Hi,

  The section of the terms of service you provided in your response applies only if I conducted an act which altered my chances of winning or whether fraud was found and for this case and neither of those are true. You are only going off "detection of irregularities" with no validation to support. It appears you didn't acknowledge any of my complaint information. I have evidence to support I played fairly as I have recorded all of my game sessions. However, because your "anti-cheating system" detected irregularities on my account, you simply just assume I was cheating and don't consider any flaws from your end. I literally have everything to defend myself from being a victim but yet I find myself in this situation. I even offered an explanation of why your system may have detected "irregularities", but you have not acknowledged any of it. Your matchmaking is obviously flawed (likely intentionally to ensure profitability of your company) and the way I was matched for games, it was clear that I was given an advantage most games by your own matching algorithm. For whichever reason I would keep getting repeated decks to play or decks that were always tied to high scoring (guaranteed combo setups). These decks were, therefore, much easier to play and also repeated so I already had previous knowledge how to play it. I literally have records I can refer back to that showing how often decks were repeated and what dates they were used.  After playing some so many times, I would get extremely high scores, with little to no possible way I could lose and yet I'd find at completion of the match, a score higher than mine... (no replay to review the play of course).  I analyzed tons of data around this, and the stats don't lie. The frequency was more than just a coincidence.

  I'd appreciate if my complaint can be taken more seriously, and my case be reviewed properly. I did not violate any terms of service by cheating or anything like that. I have evidence to defend my case and I don't understand how you can completely ignore that or even offer to go through a more thorough review. Any advantage I may have had was completely out of my control and in no way should I be penalized because of it.  The alternative would be for me to intentionally play poorly when I receive a repeated deck which I understand is a direct violation of the terms of service so obviously I just played normally.

  Sincerely,
  *********************

  Business Response

  Date: 02/05/2024

  Hello,
  
  Thank you for getting back to us.
  
  Please refer to the provided Terms of Service regarding your concern and contact Player Support if there are any questions. Thank you.
  
  Kindly,

  Customer Answer

  Date: 02/06/2024

   
  Complaint: 21224119
  
  I am rejecting this response because:
  

  Please note that I first contacted Player Support on 12/30/23. I have exchanged several emails back and forth from then up to the last message I received from Player Support on 1/7/23. The last message I received from Player Support I was just told that abnormalities were found by the anti-cheating system. No validation or evidence was provided regarding this claim. If Player Support was actually helpful and didnt go radio silent once I started provided evidence of my appeal, I wouldnt be here submitting this complaint.

  I had responded to Player Support explaining my hypothesis of why the system may have made this detection (as outlined in my previous communication for this complaint) and how I have evidence to PROVE I did not violate any terms of service. I dont understand how under this circumstance, I am still being ignored and dont have any indication that my case will properly be reviewed. If Im unable to resolve my issue with clear evidence to back it up, I dont understand how it would be possible for anyone to dispute wrongdoings by AviaGames.

  Id appreciate if you would escalate this case further so it can be properly reviewed. I would be more than happy to provide any further details to support this review. Once again, *** recorded all of my game sessions because Ive heard so many stories of people being scammed playing on this platform. As part of my data collection process, I did come across evidence that your matching algorithm is unfair and either has bots or non-live players (e.g. scores assigned to me by the platform based on my final score and not based on a recent match from a player of similar skill) which I suppose would favor the platform if there are not enough actual players available to match. I have plenty of data to support these claims as well. I touched on this topic with Player Support which may have been the reason they were scared off from replying back. Id also be more than happy to go into further detail of this.

  Looking forward to your response.

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was playing a game and thought I won money and sent it to my cash app and a total of $13.00 was taken out of a linked account which belongs to my husband. Reach out to both cash app and Aviagames and they both are refusing a refund. **** is trying to give gems to keep you playing. I will be deleting game.

  Business Response

  Date: 01/28/2024

  Hello,
  
  Thank you for contacting us.
  
  Please allow us to clarify the following information for the app:
  "Deposit" means to deposit into the game account.
  "Withdraw" means to receive your winnings.
  
  We would like to explain that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account.
  
  Please contact Player Support in the app if there are questions, thank you.
  
  Regards,
  
  

• Initial Complaint

  Date:01/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AviaGames advertises an $18 credit for users of their Solitaire Clash game (on Apple iOS devices) as part of a promotion designed to get users to link their bank account and/or PayPal, or in my case, VENMO account. They then mislead the user by directing them to a "Deposit Tab" with various options to select, whereupon I clicked on Venmo. Then, instead of AviaGames depositing the $18 into my Venmo account as advertised, a fee of $10 was withdrawn from my Venmo account.To resolve this matter, I called Venmo but they had no way to help resolve the matter without suspending my Venmo account to prevent any further fraudulent transactions. So, I reached out to AviaGames customer service who said it was my fault for selecting Deposit. They also said I already played games with the funds, but this is part of the trick - the user now thinks they are playing with the $18 promised by AviaGames, only to find out later that AviaGames TOOK the users money rather than gave them money to play with!!!!!! When attempting to discussing this further, the AviaGames chat agent logged off and I could not get any further support. This is further evidence that the company purposely engages in this fraudulent practice as a way to increase their revenues, as well as to show further bank account linking growth from their user base. This deceitful method of bating users with a cash promise, only to then take their funds, is an unfair "bait and switch" practice. I would not be surprised if there is already a related class action suit in process.To resolve this matter, AviaGames must:1. Refund my $10 - to my PayPal since my venmo has been closed (thanks to AviaGames fraudulent practices).2. Remove "Deposit Tab" as part of the promotion onboarding and only allow users to receive the promotional funds, as promised - NOT provide a fast path to take the users funds (e.g. no "bait and switch" practices).

  Business Response

  Date: 01/28/2024

  
  Hello,
  
  Thank you for contacting us.
  
  Please allow us to clarify the following information for the app:
  "Deposit" means to deposit into the game account.
  "Withdraw" means to receive your winnings.
  
  We would like to explain that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account.
  
  Please contact Player Support in the app if there are questions, thank you.
  
  Regards,
  

• Initial Complaint

  Date:01/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed on 01/06/24 charges to come through on my bank statement for avia games **** So I looked the contact information up online and sent customer support a message. They responded back that same day asking how they could help. I explained I had charges on my account that were not mine. They had me fill out a form and send it back. On 01/13/24 they responded with based on the information provided they could not approve the refund. So I asked them if I should contact my bank and they said I'm sorry that we could not approved your request based on the current information. And we highly recommend that you prioritize your device and payment method security to avoid this situation in the future as there is no way for us to know someone other than yourself is using your account. If you have any other question or concerns, please don't hesitate to let us know. Thank you and have a great day. I responded with What are you talking about account? Exactly what information was used along with my card? And if it was my daughter doing this she did not have my authorization and they're under 18. Did it have this email attached to it? No... Did it have my phone number 571 ***- ****? No... Did it have my residential address *****************?No... Did it have my name attached to it? No.... So please do share with me why you believe it is nobody other than myself? The only thing they could tell me was Your refund request has been rejected based on the current information and we recommend that you change your bank security information in a timely manner to avoid further losses, thank you. What they keep telling me is Sorry for your waiting. But according to the information your provided before, we noticed that you stated that "In fact my daughter finally admitted to me that she used my cards for these transactions. Exactly I said she used my cards and I had nothing else to do with it.

  Business Response

  Date: 01/25/2024

  Hello,
  
  Thank you for contacting us.
  
  We would like to explain that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account.
  
  Please refer to the review result provided by the agent and contact Player Support if there are further questions. Thank you.
  
  Regards,
  

  Customer Answer

  Date: 01/25/2024

   
  Complaint: 21194480
  
  I am rejecting this response because like *** said before please show me where you have me authorizing anything. Just because a card authorization goes through that does NOT mean the person who owns the card authorized it. I did an experiment and I downloaded the app and went through the process of making a deposit and the only thing it does is ask for a date of birth and the next step you enter the card information. Anyone could use this app even underage children. 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 01/25/2024

  Hello,
  
  Thank you for getting back to us.
  
  To clarify, underage children are not allowed to play the game following the Terms of Service. We would like to suggest keeping your payment information safe and do not share with others.
  
  Please contact Player Support if there are any questions, thank you.
  
  Kindly,

• Initial Complaint

  Date:01/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was lead to believe that I could make money on this game by an add on instagram. Once I signed up it kept trying to get me to pay money to play it. I paid like $10.00 before I realized that it wasnt normal bingo it was some sort of gambling thing. It said that I had like $16 in the account. When I tried to get my money out it told me that I could only get like $6 back and I had to do it through pay pal. I dont have a pay pal account so I cant get my money back.

  Business Response

  Date: 01/14/2024

  Hello,
  
  Thank you for contacting us.
  
  Based on your description, we would like to assume that you might have misunderstood the withdrawal rules. "Bonus Cash" is an in-game currency that can be used to enter cash matches and can't be withdrawn.
  
  To clarify, the game that we provide is skill-based instead of gambling. And whether to make deposits or not is optional for ***********.
  
  Unfortunately, we are unable to locate your game account with current information. Please contact Player Support in the app. Thank you.
  
  Regards,

• Initial Complaint

  Date:01/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bingo Tour is advertised as a fair game. They claim that youre playing against real people with a similar skill level. Clearly, that is not the case. I knew there was something fishy about the matches. I will get the highest score, then all of a sudden I would lose. The in-game items, diamonds and Gs, also did not seem consistent and fair. I then knew it was rigged I wanted to see if others thought the same way. I found out that they did. They have a current lawsuit against them claiming plagiarism and fraud with the use of bots. I decided to see for myself if the claims were meaningful. I decided to play a few more games and pay more attention to the players. I quickly realized that near all of my opponents had numbers after their name. Given that you can change your username to something unique, it is proof that they are using bots. I doubt everyone chose to put random numbers after their username. I attached some examples after I realized that I wanted to file a complaint. Each time I contacted them, they claimed that the game was fair. I am impulsive, so they duped me out of lots of money. However, Im glad to find out about their lawsuit and may justice be served. I would like some monetary compensation. Ill will admit that the game was fun, so I should not receive all the money that I had put into the game.

  Business Response

  Date: 01/07/2024

  Hello,
  
  Thank you for contacting us.
  
  Based on your description, we would like to assume that you might have misunderstood the pending matches in which not all players are found after your playing is finished. *********** that are found later play under the same game setup parameters, meaning they have a chance to score higher if they perform better in the match.
  
  Regarding your concern about the username of your opponents, we wish to clarify that players are free to play with the generated username or change to another username they wish to use.
  
  After verifying, we have found that there is an open inquiry of yours. Please refer to the information provided by the agent. Thank you.
  
  Regards,

  Customer Answer

  Date: 01/08/2024

   
  Complaint: 21105199
  
  I am rejecting this response because:

  I do not believe you are telling the truth. 
  
  
  I almost always get in lower position after it is searching for 2 or 3 people. That is almost statistically impossible if it is a fair game.
  
  
  After taking a closer look, I realized that the money entry games have the player usernames with numbers after it. The gem entry games have usernames that are more expected if actual humans were playing. Again, that pattern is statistically impossible. 

  
  That means other factors are at play besides simply being matched with players of similar skill. 
  
  
  I also find it suspicious that you do not want people to join the class action lawsuit. You either force people to opt out or to delete their account. Like almost everyone else, I agree to the terms without reading. If I was aware, I would have stopped playing. Everyone is innocent until proven guilty. However, forcing people into an ultimatum is always a cause for concern. 
  
  
  I simply do not believe you. I want some of my money back. Hopefully, law enforcement will look into your business practices in order to get the truth. 
  
  
  May justice be served either way. 
  
  Sincerely,
  
  La'***********************

  Business Response

  Date: 01/08/2024

  Hello,
  
  Thank you for getting back to us.
  
  Plesae refer to the previous response regarding your concerns.
  
  Quoting Terms of Service:
  
  "3. Your Account
  You are fully responsible and liable for all charges, deposits and withdrawals made under your Account, including any unauthorized charges, deposits or withdrawals.
  6. Winnings, Account Funds, and Payments
  6.1 Fees. You shall pay all fees and payments for Services (Fees) charged to your Account. All payments shall be made in U.S. Dollars, prepaid and non-refundable.
  6.6 Refund Policy. We will not ***** you any refunds, unless (a) we deem such a refund appropriate under the circumstances, or (b) otherwise required by law. ."
  
  Kindly,

  Customer Answer

  Date: 01/09/2024

   
  Complaint: 21105199
  
  I am rejecting this response because: I think this qualifies as a refund of some amount. Im going to contact NCDOJ and/or the *********** next. Im a strong believer in justice. 
  

  There is strong evidence that bots are used. In cash games, 3 numbers are after the usernames. In gem games, the usernames are normal. Rarely 3 numbers after it. I have many screenshots. 

  I am positive that I am being gaslighted. 
  
  Sincerely,
  
  La'***********************

• Initial Complaint

  Date:01/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to bring to your attention unauthorized transactions that have occurred on my account with ********************** **** I have recently noticed several charges on my account that I did not authorize or recognize.I demand an immediate refund for these unauthorized transactions and request that you rectify this matter promptly. I expect the total amount of $14,460.64 to be refunded to my account within 10 business days from the date of this letter.If this matter is not resolved in a timely manner, I will be forced to take further action, including reporting the unauthorized transactions to the appropriate consumer protection agencies and seeking legal counsel.. I can be reached at ************ to discuss this matter further.I trust that you will handle this situation with the urgency it requires. I look forward to a prompt resolution to this issue.Ive Reached out to this business several times and all I am receiving is some foreign language responses I demand The take this into high priority Sincerely,***************************

  Business Response

  Date: 01/02/2024

  Hello,
  
  Thank you for contacting us.
  
  Unfortunately, we are unable to locate your game account with current information. Please contact Player Support. We will be glad to assist. Thank you.
  
  Regards,

• Initial Complaint

  Date:01/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After downloading an app named Solitaire Clash by Avia Games **** i had opened a new account and had deposited $20 using my credit card. Then, I could not log into the account anymore and was told by customer service when contacted through email, was told Sorry, according to our policy, we can't disclose more details, please refer to the Terms of Service. Thank you for your understanding. I did not get any reply from chat support as attached and no resolution Nevertheless, no refund was provided and my credit card was charged. I am reporting this business for suspiciously banning new players after first deposit.

  Business Response

  Date: 01/02/2024

  Hello,
  
  Thank you for contacting us.
  
  Please refer to the Terms of Service
  "5.3 Cheating, Fraud, and Abuse.
  If we find any Fraud, we may, at our sole discretion: (i) immediately terminate your Account and block your access to the Services; (ii) void and forfeit any Winnings that you may otherwise have been *********** receive; (iii) disgorge and/or recoup any Winnings received by you; (iv) institute or seek any injunctive relief, civil and/or criminal penalties against you and/or any of your co-conspirators arising out of or relating to your ********** of ****** and/or (v) disclose or report any money laundering or similar illegal activity to law enforcement authorities. "
  
  Please contact Player Support if there are questions, thank you.
  
  Regards,

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They told me it was a free site and I won $18.50 I need a card for them to deposit my winning I put my dasher direct card and they said deposit $18.50 when I looked the took $18 out of my account just stole it and now you cant talk to nobody they keep transferring you to sites that cost money for help this is crazy they need to be dealt with and I need a refund

  Business Response

  Date: 01/01/2024

  Hello,
  
  Thank you for contacting us.
  
  Unfortunately, we are unable to locate your game account with current information. To clarify, "deposit" means to deposit into your game account. If you wish to receive your winnings, please submit a withdrawal request.
  
  Please contact Player Support in the app. We will be glad to assist. Thank you.
  
  Regards,

• Initial Complaint

  Date:12/31/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have stolen tens of thousands of dollars. There algorithms are horrible. They let cheaters win. I had multiple people lose on purpose in low cost games and you can clearly see it on the replay. They do nothing about it. I was kidding 16 to 18 games out of 20. Every time I put in money, I won for 2 or 3 games thats it. They had the computer playing against me several times. I could never win. If I did, I lost my money quickly. I have been playing for over 2 years, which for 8 months I didnt play and my son who is 16 used my account after 6 months and they kept my credit cards on file and didnt ask for any notification that he was the correct one using it. I notified them and they didnt do anything. He spent close to ******. You can verify that I have spent that much money. They rob everyone and deserve to go out of business.

  Business Response

  Date: 01/02/2024

  Hello,
  
  Thank you for contacting us.
  
  We take cheating and fraud very seriously at Avia, and we have implemented several measures that are designed to prevent such activities on our platform. However, if you suspect that your opponent has cheated in a match, we encourage you to report the Match ID to our Player Support team, who will investigate the matter promptly. We have a zero-tolerance policy for cheating, and any player found cheating will be banned from Avia apps.
  
  To clarify, our algorithms attempt to match you with opponents of similar skill levels. And you play under the same game setup parameters as every other player in the same match.
  
  Regarding your deposit issue, please refer to the Terms of Service.
  
  Please contact Player Support in the app if there are questions, thank you.
  
  Regards,