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Business Profile

Online Gaming

Zynga, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Important information

Complaints

Customer Complaints Summary

  • 206 total complaints in the last 3 years.
  • 65 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Re: Words With Friends app As a group (The Fluffle), we spent approximately $1,200 USD dollars to purchase ****** coins. Those coins were used to purchase club boosts for our team. 105 days of boosts were completely wiped out by Zynga after an update - Reset to 0 hrs/days. Zynga stole our money and refuses to reimburse our boosts. They simply say were working on fixing it and did nothing to replace what we lost. We also know for a FACT that when this happened to a different team, it was resolved and they got their boosts back. We want our money, coins or our 108 days of boosts reinstated. THIS IS THEFT.

    Business Response

    Date: 12/14/2023

    Zynga has assisted the claimant regarding his/her issues. Please refer to case # ******** AV

  • Initial Complaint

    Date:12/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been playing zynga poker for years. I have made purchases through zynga and my account is a ruby ******** My account was banned in 2020 during covid. Please look at my account and reinstate my chips. All accounts were banned but some were reinstated. I feel at that time, my account should have been reinstated due to the fact, it was banned in error.Thank you

    Business Response

    Date: 12/14/2023

    Zynga has assisted the claimant regarding his/her issues. Please refer to case #******** RO

  • Initial Complaint

    Date:12/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im writing to this company back in may I wrote a letter to ********************** of zynga asking for a settlement of 2.5 million dollars for all this game has put me through and it running as a real casino and making me depressed and giving me anxiety owing money to IRS for playing this game and owing my credit cards and draining my bank I wrote a letter to them asking for a settlement before I *** them and take them to Court but no one ever reached out back to me in 30 days of what the website said!

    Business Response

    Date: 12/10/2023

    Zynga has assisted the claimant regarding his/her issues. Please refer to case #******** EB

  • Initial Complaint

    Date:12/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/15/23 made a one time in-app purchase of virtual currency bia Bid Whist Plus. The cost was $21.39. On 11/29/23, the company billed me again without my knowledge or consent for the same amount. This time, no coins/currency were added. Initially I thought this was an unintended double billing. When I reached out to the company, they did not respond. I contacted Apple, as theapp is an iPhone app. They agreed to refund the unauthorized transaction. The issue now is that I still had virtual currency from the 11/15/23 purchase. Interestingly, Zynga has wiped those credits. I paid for those! I authorized that charge. I am requesting that they restore the remaining currency that they removed OR refund the 11/15/23 charge as well.

    Business Response

    Date: 12/04/2023

    Zynga has assisted the claimant regarding her issues. Please refer to case #******** JG

  • Initial Complaint

    Date:11/30/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company runs a poker game that makes you buy chips! Then without informing you that take a portion of your chips every winning hand to make you buy more!! And they sneak and do it without even telling you!! I caught them and they tried to explain it be admitted to cheating me!! I want them to change their policy and reimburse all clients!!!

    Business Response

    Date: 12/05/2023

    Zynga has assisted the claimant regarding his/her issues. Please refer to case #******** AA

  • Initial Complaint

    Date:11/15/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There was a big in the game where Android users lost access to prize crates for a week. This is a car racing game, there were five cars involved. Two of the cars are rare and there was only a limited amount of time to gain parts for the cars. When they finally fixed the bug, it was too late and we lost access to all those rare and precious parts. There was a total of 175 items (a combination of 35 random parts, including at least 1 S6 for each car) that we lost access to. I have contacted them multiple times, yet they are refusing to do anything about this. Frankly, I'm tired of their unwillingness to take responsibility for their mistakes. We keep losing out and they do nothing to make things up to them. I demand accountability.

    Business Response

    Date: 11/17/2023

    Zynga has assisted the claimant regarding his issue. Please refer to case # ******** KB

    Customer Answer

    Date: 11/17/2023

     
    Complaint: 20873769

    I am rejecting this response because: they are just saying the same thing from when I emailed their support. They know that there was an issue, but they are unwilling to make any type of amends. Just saying their sorry isn't enough. 

    Sincerely,

    *********************

    Business Response

    Date: 11/22/2023

    Zynga has assisted the claimant regarding his issue. Please refer to case # ******** KB

    Customer Answer

    Date: 11/26/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and although they made this incident way more complicated than it needed to be, I find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:11/14/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. Dec. 5, ******. $10.54 3. The business committed to provide me with no ads for their game, Words with Friends 4. About 3 years ago I started to get ads and they would not resolve the issue.5. I have tried contacting them a number of times but only got automated systems that keep me on a Merry-Go-Round.6. My ID: *********** and Pin # ********. Dispute does not involve advertising.

    Business Response

    Date: 11/17/2023

    Zynga has assisted the claimant regarding her issues. Please refer to case # ******** CC.

    Customer Answer

    Date: 11/20/2023

     
    Complaint: 20867683

    I am rejecting this response because:  They told me that I have two accounts and the reason I am getting ads is because I am using the wrong account. I am not award of a second account and if there is one they need to give me the access information.  There was no opertunity for me to respond to their message.   Again, its like being on a merry-go-round.  Do they have a actual person that I can communicate with?

    **************************************************

    Business Response

    Date: 11/21/2023

    Zynga will continue to assist the claimant regarding her issues. Please refer to  case # ******** CC and original case#******** CC.

  • Initial Complaint

    Date:11/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This dispute involves Club activity in the game Words With Friends2.. Club competition uses what are called boosts to double accumulated points. These are purchased with game coinage. On October 27th 2023, 9 days and 2 hours (218 total hours) worth of accumulated boosts where removed (stolen by Zynga) from our club, the *** Elites team. We have used all possible resources within the game as well as on public media to get Zynga to return our boosts and or get compensation. All to no avail. I felt I had no choice but to launch this complaint on behalf of my team. Our team is international, so the figures given below are in US currency and are an approximation.

    Business Response

    Date: 11/15/2023

    Zynga will continue to assist the claimant regarding her issue. Please refer to original case # ******** KM

  • Initial Complaint

    Date:11/09/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Specifically Farmville 2 Country Escape 10/16 $10.98 10/30 $10.98 10/30 $10.98 It was for an event called relic run, the first was early access pass and the next 2 were boosts to use. The boosts allowed me to reach 3rd rank. I remained on the game checking scores till the very last second literally watched the leaderboard scores as the clock hit zero. I was in 3rd place with a **** point margin. Zynga insist another player passed me and is refusing in game reward. I have repeatedly reached out. Their most recent replies claim someone gained **** points in the final seconds. Not mathematically possible when you gain points by running a race, the race takes 20 second to run and even with maximum boosts the most that can be earned per run is about 370. My preferred resolution is that they simply give me the reward I earned, but if they continue to refuse I would like a refund for services not rendered as promised by the game rules. I have a chat record of all present communication if desired Player record ***********

    Business Response

    Date: 11/14/2023

    Zynga has assisted the claimant regarding his/her issues. Please refer to case # ******** AV

    Customer Answer

    Date: 11/15/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************************

  • Initial Complaint

    Date:11/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is for Zynga W2 ( words with friends). I am part of the group WWF Elites. Team members are allowed to purchase and/or earn coins to buy trophies for the game. Our group (Elites) had purchased over 8-9 days of trophies boosts. These purchases were taken away from us without explanation. This occurred on October 27th and there have been many contacts made to zynga by the team members. The repetitive response is that they are working on the issue and or Zynga will get back with us in 48 hours. It is now November 8th without resolution of the concern. The question below asked how much I have paid to Zynga, I can only address my payment amount but there are 30 members to the team and everyone has last their contribution.

    Business Response

    Date: 11/11/2023

    Zynga has assisted the claimant regarding his/her issues. Please refer to case # ******** RR

    Customer Answer

    Date: 11/11/2023

     
    Complaint: 20844291

    I am rejecting this response because: while I received a response from Zynga that the complaint has been elevated, it was the same rhetoric from their prior communications.  There is no projected time for correction of the problem.  With my first communication to Zynga on October 27, I am not seeing a good faith effort to correct the problem.

    Sincerely,

    *********************

    Business Response

    Date: 11/14/2023

    Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case # ******** RR

    Customer Answer

    Date: 11/14/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Zynga, Inc. is NOT a BBB Accredited Business.

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