Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase made on line totaling 40 dollars and received no where near what I was supposed to and they keep lying about it plus getting their coworkers to lie about it as well as I've sent several screen shots detailing the purchase bonuses advertised. I had the thread explaining everything in detail and their untrue replies about the package promotions. I would be glad to forward these emails to anyone who can help me. They are being exclusively spiteful and childish. They gave me a partial refund to my chips but not anything I DID receive in the packages, they didn't remove the gold that was included not the tickets, just my chips in order to cripple my positive progress up the poker milestone tiers that no one can deny. Each tier has it's own purchase bonuses of additional chips plus multiple purchase bonuses from various achievements from the poker tables. The funny part, is which strikes my as very odd is: the chips aren't real!!! There's no cashing out or anything it's imaginary chips but they've decided they don't like me or whatever so I can't have my purchase bonuses which is all I'm asking for. Please get my an email so I can show someone whose willing to help exactly what the scam is all about which is ridiculous.

  Business Response

  Date: 09/16/2023

  Zynga has assisted the claimant regarding his/her issues. Please refer to case #******** EB
  
  

  Customer Answer

  Date: 09/17/2023

   
  Complaint: 20587731
  
  I am rejecting this response because:

  It looks like their trying to get me to buy 105 billion chips for $19.99 which is absurd. I should have received 300 billion chips or more without making a purchase. 

  I want all the bonuses they advertise to be fulfilled or fully explained why they're not fulfilled!!! Don't they know it's criminal to falsely advertise in the real world?? The screen shots I provided dish for themselves; in addition, of their "offer" and based on the advertising of so the said purchase bonuses I qualify for I would expect to actually receive shot 300 billion in chips but... 'Fool me once'...... So that's it's, Zynga owes me about 300 - 500 billion chips!!!

  Someone on ******* tier didn't get the same amount as someone like myself whose in Master ll tier. That's the false advertising right there, just one example. 245% of 130 billion is how much???

  I stand firm and proud on a solid A+ in Business Math, it's called compound interest percentage. No matter how ***** one tries to get with it, at the end of the equation it's still more than the principle (or base) which was 72 billion chips. Plus about six purchases bonus add-ons. I didn't make the ad but I am a victim of it, which has caused me much of burden since those fiasco. I went from playing about 20 or 30 times a day to playing about two or three times a day. Over some fake chips??? That's sad; moreover, I'm a Niners fan since ********************* (like thirty-7 years) .... So sad 
  

  They're tryin to give me basically 5 billion extra chips on my next $19.99 purchase!?!?!?!

  Show how much after all the bonuses and incentives. It's false advertising at it's finest!!!
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/20/2023

  Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case # ******** EB

  Customer Answer

  Date: 09/20/2023

   
  Complaint: 20587731
  
  I am rejecting this response because:

  There is no statement from Zynga saying what they are 'continuing to assist' me with!!!

  It sounds like an offer but once again there is no offer.

  Show me the statement where Zynga is offering me anything. I can't find it on here or in my email - nothing but another lie.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/21/2023

  Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case #******** - EB
  
  

  Customer Answer

  Date: 09/23/2023

   
  Complaint: 20587731
  
  I am rejecting this response because:

   
  Complaint: 20587731
  
  I am rejecting this response because:
  Zynga I lying to the BBB in regards to "continued assurance" I haven't been contact once about a resolution. Zynga practices false advertising on a daily basis and from the emails I've attached, they're proud of this fact and they do not deny it. 
  This is illegal and Zynga should he ashamed of themselves. My personal life had been affected of this equation as for some odd reason, I am indeed hurt by this. I used to play poker 20 to 30 times a day, somedays more. Now I pay about two or three times if that. Zynga has no moral compass
  Moving forward, I've attached exactly what I'm regarding, the daily when explains it all. Percentage bonuses are what the wheel is all about, but if the purchases that are promoted of said bonuses..... is a false advertisement, period.
  I want it acknowledged that I haven't recommended one single offer of resolution from Zynga okay?? NOT ONE SINGLE OFFER!!! this is something else that they're constantly lying about. If the tried to resolve this matter then when and where is it??? The emails she sent me is a repeat of why I contacted the BBB in the first place. I need help with matter of burden as I have no idea what the proper channels are but I sense legal justice will be the endgame unfortunately. 
  This has affected my personally and emotionally since day one and I am officially asking for justice and compensation immediately. So if someone from the BBB would please help me with this, I am indeed asking for your HELP.
  EVERYTIME I receive an email from Zynga that dances around this matter something goes through me that hurts me and offends my intelligence. Therefore a list of experienced attorneys in this area is my respected request to the BBB (Better Business Bureau) than you for your help thus far.
  
  Sincerely,
  
  ***********************
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've reached out to FTC and Consumer Protection regarding this issue. But on April 14th, I was playing Zynga's Spades Plus. Which they have several games, however I was playing one called The League. Which you have to make 4 or more within that game. In attempts to get first or second place, playing till 3:00-4:00 am. I want to first add that at times I have complained to them about their bad business practices in the way they do things. If you are a paying customer, they will make sure you continue to lose money in anticipation you will continue to spend money. And their response is always the system's algorithm which they can't help. Well, if that's the case, how come when I'm trying to play one game, and lower my spending abilities, that it tells me my playing abilities are at a higher level? Anyway, so i were playing the game. Had been for hours, i were really tired but kept at it. At this point I believe the jackpot is at 60 million, now someone is starting to catch up slightly because they're now giving me ones and two hands! But I'm not giving up, so we are neck in neck at this point briefly, then all of a sudden as I'm about to click the icon to buy more coins, I received a notification I've never seen before in how I've reached my maximum regarding purchasing more coins! This has never happened before! And to make matters worse, they've never responded regarding my complaint (which the communication to them) is in my old phone. Continue to restrict most attempts for me to win any big games with 20,0000 or more because they want me to continue to spend. I just saw other claims on BBB from other consumers, and that's when I decided to write as well. Also, I've reached out to them to get their response regarding this issue, and they've never responded as if they knew. They've never cared about my spending habits before. My report number with the ******************** is #*********.Ask Zynga why did they stop my game in process of becoming first place?

  Business Response

  Date: 09/06/2023

  Zynga has assisted the claimant regarding her issues. Please refer to case #******** JG

  Customer Answer

  Date: 09/06/2023

   
  Complaint: 20551337
  
  I am rejecting this response because:
  Zynga has not made any attempts to resolve this issue other than ask me to reach out to their team!I've responded ,"Who in regards to this concern?" Yet they have the responsibility to address this concern, but haven't yet!
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/08/2023

  Zynga will continue to assist the claimant regarding her issues. Please refer to original case #******** JG

• Initial Complaint

  Date:08/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zynga Gin Rummy plus glitched during me winning a game. The game then took over 2 million coins and deleted my bank. I have contacted customer service for them to just basically tell me too bad. This is fraud and I want my coins returned.

  Business Response

  Date: 08/30/2023

  Zynga has assisted the claimant regarding his/her issues. Please refer to case # ******** AA

  Customer Answer

  Date: 08/30/2023

   
  Complaint: 20535180
  
  I am rejecting this response because: they did nothing but say they would forward my complaint back to the department that would not help me in the first place.
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 09/01/2023

  Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case # ******** AA

  Customer Answer

  Date: 09/01/2023

   
  Complaint: 20535180
  
  I am rejecting this response because: yet again they still have done nothing just assured me someone from a Zynga in another ***************) would reach out. And of course its yet another executive representative. This is total fraud. 
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Zynga support multiple times over the last few weeks around app issues and have yet to get any response to help me. Multiple issues in the app keep occuring - AD watching to earn a life is not working, forced to repeat levels just beaten, special effects in game not working appropriately, etc. I have played the game (Wizard of Oz Magic Match) for years at this point. I did stop for a while but then picked it back up. I have spent hundred of dollars (prior to issues) and enjoyed the game. Over the last 2 weeks I have had nothing but issues and feel as if the company is not fixing these issues to force players to buy coins to spend in the game instead of being able to play through and potentially earn some free lives to play. If I had not noticed the issues occuring and just played through, I would have spent more money than I would have on in game credits. I know the company is in the market of making money and I don't fault that, but what I fault is them telling me they know of these issues yet they keep occuring. I have also asked for an address or the *** name to email and they ignore that request.

  Business Response

  Date: 08/24/2023

  Zynga has assisted the claimant regarding his issue. Please refer to case # ******** KB

• Initial Complaint

  Date:08/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Twice now I have completed the offer and paid for goods to receive over 36 billion coins and Zynga poker hides behind a company called tapjoy that just says a support member will help me and weeks and days go by when I was supposed to receive the playing chips within 1 hour! I just want the chips to play. *** signed up for coffee and to help cancer. I should be compensated immediately

  Business Response

  Date: 08/10/2023

  Zynga has assisted the claimant regarding her issues. Please refer to case # ******** CC

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three instances this year of being duplicate billed for coins purchased. Most recent I purchased a $4.99 package of coins and was billed twice. I submitted a claim to Apple who denied the claim. Apparently the Zynga company makes a good practice of taking peoples money. To me that is theft and fraud.

  Business Response

  Date: 08/09/2023

  Zynga has assisted the claimant regarding her issues. Please refer to case # ******** KM

  Customer Answer

  Date: 08/09/2023

   
  Complaint: 20433297
  
  I am rejecting this response because:

  All they did was send me an email saying their ****** location is responsible and thats all.  I would not have been so ***** but after three separate instances of them double billingthats where I draw the line. In this past incident they double billed me $4.99. The only resolution is a credit to my account or the ******* coins.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/11/2023

  Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case # ******** KM

  Customer Answer

  Date: 08/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is going to have to be acceptable as the gaming company insists their billing was for coins I ordered. I only made one transaction of $4.99 that week, not two.  I give up. My word against theirs. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They had an issue with their billing system and due to that i was charged 26 dollars for items I didnt receive; i reached out and was denied a refund due to a dumb excuse; these people are crooks and i want my money back

  Business Response

  Date: 08/09/2023

  Zynga has assisted the claimant regarding his/her issues. Please refer to case # ******** AV

  Customer Answer

  Date: 08/11/2023

   
  Complaint: 20426663
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 08/11/2023

  I have sent numerous records of how i was charged several times on my debit card; back to back charges due to a billing error on the site. When i notified them i was told I couldnt receive a refund. I was also told the main headquarters was in ****** and I would have to wait for a response. I have been in correspondence with this billion dollar company for weeks and have yet to receive reconciliation. Money was taken from me and I havent received anything for it

  Business Response

  Date: 08/12/2023

  Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case # ******** AV

  Customer Answer

  Date: 08/15/2023

   
  Complaint: 20426663
  
  I am rejecting this response because: they keep asking for proof of payment and i keep sending it to them and they keep telling me I received the coins in which I hadnt. Some of the dates are within a day apart which isnt something I do. My purchases are not that frequent. They keep giving me the run around when ive sent multiple pictures if proof of payment 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/16/2023

  Zynga has provided the final resolution to the claimant's issue dated August-27-2020. Please refer to original case # ******** AV

  Customer Answer

  Date: 08/18/2023

   
  Complaint: 20426663
  
  I am rejecting this response because: the matter is not resolved. They chose to not refund my money. I would like to escalate this matter if possible. Please let me know if i need to go another route with this. They continually email me saying they are working on this matter when clearly they arent 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Sirius on Zynga poker that was being run as a promotion. I was supposed to receive **** billion chips. I didnt receive the chips, I reached out to the Zynga, Sirius, and TapJoy. None of which want to honor the promotion. Im including all documentation. I dont see how Zynga can get away with offering promotions for another company and allow the companies to not honor the obligation. But then this is America, nothing surprises me anymore. I hope ****** doesnt think Im keeping the subscription after the time is up, when I have had Spotify for the last 10 years. Zynga told me to contact ****** and I did multiple times with no response. Im the attachments are the email chain with Zynga, my conversation with ****** and my attempts to contact ******.

  Business Response

  Date: 07/31/2023

  Zynga has assisted the claimant regarding her issues. Please refer to case # 17493079 RR

  Customer Answer

  Date: 08/02/2023

   
  Complaint: 20397794
  
  I am rejecting this response because:

  it Is now August 2nd, and the promotion and receiving **** B chips for purchasing 3 months of Sirius XM has not been honored.  Coincidentally, I received a survey on if I was satisfied with Zynga Support, which I just completed listing the case number and the business response:  
  

  Zynga has assisted the claimant regarding her issues. Please refer to case # 17493079 RR

  And I also received a survey of my satisfaction with Sirius XM, and responded with the the events leading us to where we are today.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/03/2023

  Zynga will continue to assist the claimant regarding her issues. Please refer to original case # ******** RR

  Customer Answer

  Date: 08/05/2023

   
  Complaint: 20397794
  
  I am rejecting this response because:

  Here we are days later and still havent received the chips I was supposed to get after signing up for a promotion offered on Zynga Poker.  Side Note:  I still havent heard from TapJoy, After I was told to contact them about not receiving the chips. *** read numerous complaints filed by people whove signed up for promotions and didnt receive the chips that offered.  Why would Zynga offer promotions and not hold anyone responsible when the promotion isnt being honored?  My cost of the Sirius XM was $**** which is chump change to Zynga poker and Sirius XM, just imagine getting ******* people to sign up for Sirius at the price of ****, thats $126,000 dollars being made by lying to people that theyll receive chips for buying on to one of the promotions offered on your platform.  Im obviously in the wrong business.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/09/2023

  Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case # ******** RR

  Customer Answer

  Date: 08/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I just received my chips with the help of ****.  Thank you for helping resolve the issue.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stumbled upon Merge Dragons!, a Zynga owned game, back in late 2017/early 2018. It is the only game I have ever played frequently for longer than a year. Once I decide I truly liked the game I decided to spend money it. Thus, between Nov 18, 2018 to Sep 26, 2022 I spent $****** on this app.For 6 years everything was going smoothly. I had 2 minor hiccups that were resolved with their support team, after some back & forth. For some background, they always require screenshots as proof for any discrepancies, because they claim to not be able to help otherwise. So for years whenever big progress is made I take screenshots, just in case. Cut to Thursday, July 20, 2023.I had just saved my game with their cloud save & was about to make some big merges. Then I unsynced the cloud in case, I made any mistakes. Doesn't always happen, but it does. This happened to be a time I accidentally merged something I didn't mean to. So I went to restore my last save. I have done this many times over the years without problem. However, this time 5 areas in the game (there are 8 areas total) lost significant, if not all progress. One of these areas was from vanilla game (when the game 1st launched) & it wanted me to start from the very beginning! The other 4 areas are only a year or 2 old, but I had spent a large amount, of the real life currency on. Game is hardly playable now.I went to support with all the proof I had. They acknowledged all my lost progress, but said they didn't have the tools to fix it. They offered to restore some power, 500 coins, & 230 gems (real life currency). The power helps some, coins do nothing for my end game level (I can farm that amount in 5 min), & 230 gems (I can get 750 gems for $4.32) doesn't cover what I had spent on these features, let alone what I would need to spend to catch up quickly instead of spending possible years to get back where I already was. To settle: I would like all the money ****** spent refunded or ****** gems as replacement.

  Business Response

  Date: 07/28/2023

  Zynga has assisted the claimant regarding his/her issues. Please refer to case #******** EB
  
  

  Customer Answer

  Date: 08/03/2023

   
  Complaint: 20373501
  
  I am rejecting this response because: they have not assisted me. I rejected their supports offer for not being enough compensation and came to the BBB and now they say they already helped. They have not done anything to compensate yet. They won't even partially fix my issue if I don't accept the extremely low gem amount they are offering.
  
  Sincerely, AG
  
  ***************************

  Business Response

  Date: 08/05/2023

  Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case #******** EB
  
  

  Customer Answer

  Date: 08/10/2023

   
  Complaint: 20373501
  
  I am rejecting this response because: while I am still communicating and trying to reach a settlement (agreeable compensation) for the years of lost progress through both the Zynga representative, ************************, and their partner company Gram Games support, I feel I am being ng given the runaround still. I keep being told I my case is being sent to a higher level of support,  but keep being told they can't fix my game, give me enough gems(real life currency) to quickly restore/redo my lost progress, nor refund my money sent on these features. When it was no fault of .ine that their save feature is broken. So, I appreciate that they are communicating,  but I feel I still need this case open. That way they take my case seriously and the BBB can help me get at least 3,000-6,000 dragon gems or half my money back $105 out $210.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/12/2023

  Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case #******** EB
  
  

  Customer Answer

  Date: 08/18/2023

   
  Complaint: 20373501
  
  I am rejecting this response because: While I am still communicating with both the Zynga Representative, EB, and Gram Support I am still not receiving proper compensation. EB said that they would be communicating with Gram Support to receive better help, but Gram Support doesn't budge from their initial offer of compensation, which is not enough, and why I opened this case. Gram Support also says they haven't heard anything from Zynga. Thus, I feel like I am being lied to and that Zynga has done absolutely nothing to help as of yet. Zynga needs to tell Gram Support to offer more gems (1,500-2,000) or refund half my money spent ($105 dollars). 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zynga is cheating its players out of money on the Internet game called WORDS WITH FRIENDS. I play on a team and based on our standings we receive CLUB COINS and regular coins.when you have a problem not receiving coins or rewards you pay for, you put in a trouble ticket.I have done so 3 times about a problem and they constantly FAIL to respond to E-mails. I feel I am constantly being cheated out of my rewards for being on a team called WORD MAFIA.At end of 7 days we get rewards and they are failing on a regular basis to provide these rewards and/or refunds on coins spent on items that the purchases failed on. When you used to put in a TROUBLE TICKET, you usually got a confirmation E-mail that they received the complaint and were working on the issue. that is NOT the case any more- The consumer is being cheated by this company. If you need a copy of the Email I sent I will try to provide-do not know how to cut and paste E-mails

  Business Response

  Date: 07/21/2023

  Zynga has assisted the claimant regarding her issues. Please refer to case #******** - JG