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Business Profile

Property Management

Essex Property Trust, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Important information

  • Customer Complaint:

    BBB’s business profile for Essex Property Trust Inc. was created in March 1998. A review of Essex Property Trust Inc. complaints was completed in June 2025. 

    BBB encourages consumers to review the companies FAQ’s page for information on leasing information.

    https://www.essexapartmenthomes.com/frequently-asked-questions

     

Complaints

This profile includes complaints for Essex Property Trust, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Essex Property Trust, Inc. has 75 locations, listed below.

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    Customer Complaints Summary

    • 306 total complaints in the last 3 years.
    • 125 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. COMPANY NAME: ESSEXPROPTST ACCT #: ***. **************** $10,652.00/$10,652.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Business Response

      Date: 03/14/2025

      Hello,

      This person has already submitted a complaint (#********). We will address their concerns via that case and kindly ask this one to be closed.

      Thank you,

      Essex Support Team

    • Initial Complaint

      Date:03/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. COMPANY NAME: ESSEXPROPTST ACCT #: ***. ******** $0.00/$2,982.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Business Response

      Date: 03/14/2025

      Hello, 

      We regret to see this BBB complaint and learn about this persons experience. If they believe they are a victim of identity theft or fraud, they are encouraged to file an identity theft affidavit at ********************************. Once completed, they need to submit the affidavit to *************************************** along with at least two of the requested items below: 

      Requested Items (Choose two) 
      ID Theft Affidavit 
      Police Report 
      Proof of Residency During Time of Debt (Copy of Lease/Mortgage Payment 

      We hope this issue is resolved quickly and if they have any questions in the meantime, they can contact ************************************************************************.  

      Thank you, 
      Essex Support Team 

    • Initial Complaint

      Date:03/10/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt and I do not have a contract ESSEXPROPTST they did not provide me with the original application like I asked.Account No: T044 Amount Disputed: $0 I am not liable for this debt and I do not have a contract ESSEXPROPTST they did not provide me with the original application like I asked.Account No: ************ Amount Disputed: $12887

      Business Response

      Date: 03/14/2025

      Hello, 

      We regret to see this BBB complaint and learn about this persons experience. If they believe they are a victim of identity theft or fraud, they are encouraged to file an identity theft affidavit at ********************************. Once completed, they need to submit the affidavit to *************************************** along with at least two of the requested items below: 

      Requested Items (Choose two) 
      ID Theft Affidavit 
      Police Report 
      Proof of Residency During Time of Debt (Copy of Lease/Mortgage Payment 

      We hope this issue is resolved quickly and if they have any questions in the meantime, they can contact ************************************************************************.  

      Thank you, 
      Essex Support Team 

    • Initial Complaint

      Date:03/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the course of a year living at the apartment building in ********, **, I have had three packages stolen.The leasing office tells you to be home during delivery, have packages delivered to door Both of those things are not necessary feasible for those who work.The most recent package (a custom Easter basket for my daughters) was stolen and wont be refunded. Packages are likely stolen from the building since the garage gate is left open (for unknown reasons) and the call box at the lobby door is constantly damaged.

      Business Response

      Date: 03/14/2025

      Hello, 

      We're sorry to see this complaint and learn about this person's experience. Unfortunately, we believe this was left by mistake as we do not have any communities in ******** with that address. 

      Thank you,

      Essex Support Team,

    • Initial Complaint

      Date:03/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I live in the **************************** for 13 month from Jan 2024 to Feb 2025. I was charged cleaning fee, carpet cleaning fee, and wall paint fee. The wall paint just got minor wear and tear. When I first moved in this property, I already got the scuffing which you can see in the attached pictures. The property failed to inform me inspection result and didnt provide detailed receipt. The charges are $717 for solely moving out fee. I want it to be adjusted.

      Business Response

      Date: 03/18/2025

      Hello,


      We regret to see this past residents complaint and learn about any frustration they may have experienced regarding their move-out statement. After speaking with the team, we can confirm this has since been resolved. 

      Kindly, 
      Essex Services Team 

    • Initial Complaint

      Date:03/07/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally file a complaint regarding deceptive business practices and the mishandling of my lease agreement at ************** [Essex Property] at *****************************************. Despite my clear communication and Essex written acknowledgment of my lease end date, I have been subjected to misleading policies, unresponsive management, and erroneous charges.Timeline of Events:October 2024- I verbally notified the leasing office that I would not be signing a new-one year lease due to the rent increase.December 7, 2024 - I signed a lease agreement with an end date of February 10, 2025.December 9, 2024 - Community Manager ****** ****** signed the lease, confirming the February 10, 2025 end date [Note - 60 days notification].February 1, 2025 - I noticed my bill did not reflect the prorated amount and requested a call from the manager, ******.February 3, 2025 - I spoke with *** ***************** again requesting a call from management. The office refused to honor my February 10, 2025 lease end date. I followed up with a formal email to management requesting confirmation of my lease expiration. I received no response.February 7, 2025 - I completed a pre move out inspection with ****** *********.February 8, 2025 - I officially vacated the premises and sent an email notifying Essex of my move out. Despite this, I continued to receive eviction notices.February 10, 2025 - I received an automated email from Essex stating my lease was up for renewal and that I needed to respond by February 10, 2025. However, upon clicking the renewal options, it stated I had to respond by January 11, 2025, or else my lease would automatically convert to a 2-month renewal, contradicting my signed ************** move out - Despite thoroughly cleaning the apartment and having photographic evidence, I received a $230 cleaning fee and was wrong fully charged rent for 02/11 - 04/10, as if my lease had been extended past the agreed upon date.

      Business Response

      Date: 03/18/2025

      Hello, 

      While its disheartening to see this past residents complaint, the comments here are not entirely accurate, and we would like to take this opportunity to provide more clarity.   

      After connecting with the management team at **************, this past resident signed a two-month lease in December 2024 with a lease end date of February 10, 2025. Although it was a short-term lease, our holdover clause and 30-day notice to vacate was required. Unfortunately, the team didnt receive a 30-day notice, and on February 1 received a voicemail from the resident about their account balance missing the 10 days prorated rent for February (lease term through Feb 10), which the team explained wasnt included because they hadnt received the required 30-day notice. We understand this past resident was dissatisfied and requested the lease termination fee be waived, which the team denied due to our 30-day notice requirement. 

      Lastly, the team was unaware this past resident had concerns regarding their move-out charges; however, they found a discrepancy and are working with the accounting team to make adjustments. If this past resident has further questions, they are encouraged to contact *************************************** for support.  

      Kindly,  
      Essex Services Team

      Customer Answer

      Date: 03/18/2025

       
      Complaint: 23032508

      I am rejecting this response because:
      For the past 4 years, prior to my lease expiration, leasing management sends automated email at least one month prior to lease end date followed by an email, phone call and text message.

      Id like to report their deceptive business practice. 60 days of term lease should be honored. Lease management failed to communicate as well. I have attached an email they sent to me directly when my lease expired on 02/10/2025 with a back tracked date response requiring 01/10/2025. In addition, after leaving the residence extremely clean, I was also charged with $230 cleaning fee. I can send 50 + photos as evidence of extreme clean condition of the apartment.


      Sincerely,

      **** Ellaine *****

      Business Response

      Date: 03/19/2025

      Hello,

      We understand that this past resident is dissatisfied with our response; however, we have thoroughly reviewed their comments, shared all relevant information provided by the team at **************, and exhausted all possible avenues to address the situation. At this time, we have done everything within our ability to assist. If the resident has any further questions, we encourage them to reach out directly to the team at ************** or contact us at *****************************************************************.

      Thank you,

      Essex Support Team

      Customer Answer

      Date: 03/19/2025

       
      Complaint: 23032508

      I am rejecting this response because:

      My prior formal emails sent directly to the business were ignored. Emails were sent directly to the property management with no response. 

      Sincerely,

      **** Ellaine *****

    • Initial Complaint

      Date:03/04/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am writing to formally file a complaint against ********************************** (part of the Essex Property Trust) regarding a recent incident involving miscommunication and an unjust fee charge related to bed bug treatment at my apartment. I have been leasing at the ********************************** since May 2024. On February 25, 2025, I clearly communicated via email to the management team that we were not ready to proceed with the treatment and requested that the treatment be held off until we reached an agreement. Despite my explicit instruction, the treatment was scheduled as planned, and I was subsequently charged a non-prep fee of $216the stated cost per treatment (as noted in the email from the leasing office).I understand that the leasing office has policies regarding home preparation for pest control treatments. However, given that I had clearly requested a postponement, I believe this fee was applied unfairly. I attempted to resolve this issue directly with the management team, but have not received a satisfactory response.I am seeking assistance from the BBB to help mediate this matter and ensure that proper business practices are upheld. I respectfully request that Essex Property Trust review my case and waive the fee, and also take steps to improve communication with residents regarding scheduled services and associated charges.Thank you for your time and assistance. Please let me know if you require any additional documentation or information.

      Business Response

      Date: 03/18/2025

      Hello,  

      Although it's disheartening to see this residents complaint, we understand the team at *********** refunded the $216 non-prep fee. If this resident has further questions or concerns, they need to contact the team as they can best assist. 

      Kindly, 
      Essex Services Team 

      Customer Answer

      Date: 03/18/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:03/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like all accounts removed according to 15 U.S. Code 1692c-g, and section 609 of the fair credit reporting act as they are demanded and required by state law to be Adhered to. These accounts do not pertain to me.

      Business Response

      Date: 03/14/2025

      Hello, 

      We're sorry to see this BBB complaint and learn about this persons experience. If they believe they are a victim of identity theft or fraud, they are encouraged to file an identity theft affidavit at ********************************. Once completed, they need to submit the affidavit to *************************************** along with at least two of the requested items below: 

      Requested Items (Choose two) 
      ID Theft Affidavit 
      Police Report 
      Proof of Residency During Time of Debt (Copy of Lease/Mortgage Payment) 

      We hope this issue is resolved quickly and if they have any questions in the meantime, they can contact ************************************************************************.  

      Thank you, 
      Essex Support Team 

    • Initial Complaint

      Date:03/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being charged $13.22 for not submitting proof of insurance. The email is stated on 1/16 emailed with proof of insurance which needed to be submitted prior to 1/18. The company refuses to take off the charge off $13.22. The charge states I didnt submit on time. I have the proof attached that it was indeed submitting to the email provided in time.

      Business Response

      Date: 03/18/2025

      Hello, 

      Were sorry to see this review and learn about this residents experience. We can confirm this has been resolved by the team. 

      Kindly, 
      Essex Support Team 

      Customer Answer

      Date: 03/19/2025

       
      Complaint: 23014378

      I am rejecting this response because: there was zero efforts made to correct there mistake when there was several statements of emails provided on my part for proof. I was not refunded the amount they took from me for their error. 

      Sincerely,

      ******* *********

      Business Response

      Date: 03/19/2025

      Hello,

      We understand that this resident is dissatisfied with our response; however, we have thoroughly reviewed their comments, shared all relevant information provided by the team at ********, and exhausted all possible avenues to address the situation. At this time, we have done everything within our ability to assist. If the resident has any further questions, we encourage them to reach out directly to the team at *********

      Thank you,
      Essex Support Team

      Customer Answer

      Date: 03/19/2025

       
      Complaint: 23014378

      I am rejecting this response because: fraud of their part to charge me with unnecessary charges and never offered a refund. Essex and ******** were both contacted and absolutely no action was taken on their parts to make it right. 

      Sincerely,

      ******* *********

    • Initial Complaint

      Date:02/27/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ESSEXPROPTST. I do not have a contract with ESSEXPROPTST. They did not provide me with the original contract as I requested.

      Business Response

      Date: 02/28/2025

      Hello,

      We're sorry to see this BBB complaint and learn about this persons experience. If they believe they are a victim of identity theft or fraud, they are encouraged to file an identity theft affidavit at ********************************. Once completed, they need to submit the affidavit to *************************************** along with at least two of the requested items below:

      Requested Items (Choose two)
      ID Theft Affidavit
      Police Report
      Proof of Residency During Time of Debt (Copy of Lease/Mortgage Payment)

      We hope this issue is resolved quickly and if they have any questions in the meantime, they can contact ***********************************************

      Thank you,
      Essex Support Team

    Essex Property Trust, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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