Complaints

This profile includes complaints for Automobile Club of Southern California's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Automobile Club of Southern California

  PO Box 25001 Santa Ana, CA 92799-5001

• 

  Automobile Club of Southern California

  569 Telegraph Canyon Rd Chula Vista, CA 91910

• 

  Automobile Club of Southern California

  800 La Terraza Blvd #200 Escondido, CA 92025

• 

  Automobile Club of Southern California

  4973 Clairemont Dr #C San Diego, CA 92117

• 

  Automobile Club of Southern California

  12630 Sabre Springs Pkwy #301 San Diego, CA 92128

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member 1979 I have had my homeowner with for 30 + years but that means nothing to you accept to just say "Thanks You're ---- yrs " I am just so ***et with all the calls I have made & all they do is hang up, hang up hang up ---------- I have ask for the phone number for HQ just may be I can get the answers I need & with respect & without hang *** They I will give this too me or the address which I had to get on my own. I had to call the Insurance Commission ask them for the phone to your HQ they gave 2 # which are not they go right back your very awful C.S I will never never call your C.S. again. I want to talk to someone upper management executive office to explain the changes and how these are going to effect me moving forward & the why I also want to talk with your underwriters I also was told that I can not. But I think that is something that should be available to me since it seams that they are the ones responsible or that is what little bit of info. I was able to get. If I not the the only other options you leave is to file a complaint with the Insurance Commission. Then I will get the info. I think you can't hang up or ignore them.

  Business Response

  Date: 08/06/2024

  As a follow up to your telephone conversation with *************************, we are pleased your concerns have been addressed and the changes to your policy were explained in detail. While we understand that changes to the policy may be concerning, we are confident that even with these changes, our coverage and pricing make our insurance among the most competitive to meet your insurance needs. If you have any questions, contact ****************** at **************.

  Customer Answer

  Date: 08/06/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday July 10 I called AAA for a Tow , I'm an 11 year member and my family is a 45 year member. I told them I was stranded not in a safe or well lit place and they gave me an ETA of 45 minutes to an hour that was at 1:50 pm. After waiting over an hour and 45 minutes I called ti get an ETA update and was told it would likely be 4 hours before I get a tow. Unacceptable! I should've received the call from AAA and they failed miserably. I told them that I'd lock up my car and to reschedule for tomorrow at 9am and 10a. With the local tow company Stagecoach in ******* California. I got a call from Stagecoach at yesterday confirming the call time and waited only to find that AAA canceled the tow. I called only to be left on hold over an hour, dealing with uninformed representatives after uninformed representatives. I'm fed up with the substantered uncaring service...I've asked for a manager to escalate this matter and still it has not been handled. I was transferred to a representative who appeared to have a case of ********** and told me she was sick and couldn't speak...why are you answering my call. I demand that AAA deal with my issue and provide me the tow services I pay for as a member for more than 11 years.

  Business Response

  Date: 08/02/2024

   
  We extend our sincerest apologies for the inconvenience you experienced during your emergency roadside service request. We have been unable to reach you via phone and email to discuss your service concerns in greater detail. If you have any questions, please contact *************************** at **************.

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I added someone to my policy. A few weeks back the person I added used a tow and she verified through the AAA agent and the tow company that she won't be charged and they both said no she wasnt she's covered. Today 7-3 I got. a notice that i used more than 3 services and owe 100 PLEASE FIX THIS

  Business Response

  Date: 07/08/2024

  
  Please forward to ******************** at ************************************************************** for review/response.
  ************************************ Thank you.

  Business Response

  Date: 07/12/2024

  We recent responded to a prior roadside assistance concern from this person. We request you contact *************************** at ************ with any questions or concerns.

  Customer Answer

  Date: 07/14/2024

  as mentioned you guys resppnded to a prior complaint this is a new complaint, and new issue. please fix the issue

  Business Response

  Date: 07/15/2024

  Again, we recent responded to a prior roadside assistance concern from this person. We encourage you to please contact *************************** at ************ with any questions or concerns.

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to file a claim for a tow. The Triple AAA took the information and were okay with the conditions. I asked them to get the car from the dealership from the *************** and ask for *****. I told them I won't be present and they were okay with it. They said to make sure the car is registered under my name and the salesperson to be present. I even told the company the thing and they accepted it. The tow company then called and went to the wrong department and I was told to go to the sales. They went to sales and didn't ask for *****. The salesperson didn't know who the car belonged to and they didn't ask for *****. They left and triple AAA told me that the car was getting traded in. Which was not true and didn't ask for *****. I told a triple AAA agent that I will be making a report. They told me they don't have to explain anything to anybody. I spoke to the supervisor and they were making more issues for me by making me jump through hoops and taking privileges away. They are now making me be present even when the car is under my name.

  Business Response

  Date: 07/08/2024

  
  Please forward to ******************** at ************************************************************** for review/response.
  ************************************ Thank you.

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member for about 3 years. I originally had insurance a little over $200. Every 6 months it kept increasing despite my policy being for a year. My policy renewed 2 months ago for over $400. That's extremely high when I have not filed a claim or received any type of traffic violations. By me being a disabled veteran, I am on a fixed income so paying $400 is a bit outrageous. I did call and spoke with someone for about 45 mins with no resolve on lowering my car insurance. I shopped around and found another company for cheaper. After I got my new policy with the new company set up, I contacted AAA again to cancel my policy. I was on the phone with *** first and then she transferred me to ******. ****** stated that he got my policy cancelled and that I will receive a bill in the mail for $333. When I asked him why, he caught an attitude stating that they provided insurance that I still owe. I told him that I don't understand when I have autopay set up for the 1st of the month and if my policy is going to end on June 30th then I shouldn't owe anything. He just repeated that I have an unpaid balance that will need to be paid. I asked to speak with someone else and he stated that whoever get on the line will just say the same thing. I then asked to speak with his supervisor. He said his supervisor will tell me the same thing. I demanded to speak with him regardless. He placed me on hold and then came back stating that his supervisor is in a meeting and will call me back within 24 hours. I asked for his supervisor's name, and he said, "her name is *******, and she will call you within 24 hours." I asked if ******* is a male or female and he said male. I asked to speak with anyone else and he stated that there was nobody else. I then proceeded to ask if this call is being recording and he stated with an attitude that all calls are always recorded. I don't know if my policy were cancel and what I am being billed for.

  Business Response

  Date: 07/08/2024

  
  Please forward to ******************** at ************************************************************** for review/response.
  ************************************ Thank you.

  Business Response

  Date: 07/30/2024

  Our records indicate that your policy renewal was mailed to you on February 17, 2024, for the upcoming renewal term of May 1, 2024, to May 1, 2025, with an annual premium of $4498.00. Since the payment due on April 1, 2024, was not withdrawn from your account on April 1, 2024, we mailed you a billing statement on April 11, 2024, informing you that you had a remaining balance of $323.81 balance for the current policy term of May 1, 2023, to May 1, 2024. Additionally, the billing statement informed you that the $323.81 balance was being carried over to your renewal policy term making your renewal balance $4821.81. Our records also indicate that we received a $375.13 payment on May 1, 2024, to renew your policy. Additionally, we received a $405.24 payment on June 3, 2024, to continue your policy. You contacted us on June 27, 2024, and we cancelled your policy effective July 1, 2024, as requested. To clarify, we provided coverage from May 1, 2024, to July 1, 2024, as agreed upon. The earned premium for that coverage period was $1,090.81 including the balance that was carried over from the prior policy term. We received $780.37 in payments that were applied toward your earned premium leaving you an outstanding balance of $310.44. ******************************* spoke with you to address your concerns regarding your remaining balance directly. ******************** explained the remaining balance calculation included the balance that was carried over from your prior policy term and recalled that you informed him that you would pay the balance when you received an updated billing statement. We sent you an itemized statement detailing your payment transactions for your review. If you have any questions, please contact ******************************* at ************.
  
   

  Customer Answer

  Date: 07/30/2024

  I have not receive any bills or renewal letter. My account have alway been set up to auto pay since I first became a customer of **********************. Please explain why my auto pay is taken out every month except for ******** I have yet to receive a final bill in the mall. When was anyone going to tell me about a missed payment? If I didn't call to cancel my policy, was anyone going to tell me about the "missed payment "? I have not receive any traffic violations or had any claims while with AAA but my monthly payment increased. I only knew about the increase payment because I logged into my account to print out proof of insurance and on the home page it showed the amount which was more than what I agreed to pay when I first got with AAA. There is a lack of communication. Mail should not be the only source of communication. I thought I made it clear when I first became a customer that If there was any changes on my policy, that I need a phone call to explain it to me. I am a disabled veteran and need multiple sources of communication. 

  Business Response

  Date: 08/02/2024

  As noted in our response, we encourage you to please contact ******************************* at ************ with any further questions or concerns.

  Customer Answer

  Date: 08/06/2024

  Please explain the reason.

• Initial Complaint

  Date:06/28/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received auto renewal letter in May of 2024 stating my membership would automatically renew on June 15, 2024 debiting my **** CC they had on file. I called AAA ***************) to cancel my auto renewal membership in May (prior to the renewal date of June 15, 2024) and was TOLD by the membership representative is was NOT going to be renewed as a result of my phone call to them. Subsequently, June 11, 2024 AAA charged my **** CC $147.00 to renew my membership. Several attempts (6+ times) were made beginning June 11 by me asking AAA to reverse the charge. Each of AAA responses were "it'll take 3-5 business days, one week, to one customer service rep stating there were no records of my account to another rep hanging up in my attempts to have them reverse the charge. Currently, no services are rendered, while AAA has charged my **** cc $147. I am requesting AAA to credit my **** cc $147.

  Business Response

  Date: 07/18/2024

   
  We conducted a detailed review of your membership. In our review, we found that on April 30, 2024, we offered the renewal for your membership effective June 15, 2024. Additionally, the membership for your children ************************* and ***************************** effective the same day, was also offered. On May 10, 2024, you spoke to our representative and at your request, the **************** was removed from your membership. On May 20, 2024, as the membership remained in force but was no longer enrolled in Auto Pay, a billing statement was mailed to you, advising that a payment of $147.00, was due to renew your membership. On June 11, 2024, you spoke to our representative, and at your request, your membership was non-renewed. On June 17, 2024, you spoke to our representative, who determined that your bank card ending in 1581 was also enrolled in the **************** for your children under their membership and that an automated payment of $147.00 had been debited on June 11, 2024, as previously scheduled. As you were authorized to make changes to their membership, at your request, the membership was also non-renewed. On 07/01/2024, the credit of $147.00 was reversed to your bank account. *****************************, has made several attempts to contact you. However, his attempts to reach you, have been unsuccessful. If you have any questions, please contact ******************** at ********************************.
  
   

  Customer Answer

  Date: 07/21/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:06/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AAA is delaying to pay out my policy payment for an accident determined to be not my fault. I have been waiting for 8 months for the payment and they have stopped responding to all my emails. They have failed to pay out my policy within a reasonable time frame and are delaying to pay.

  Business Response

  Date: 07/09/2024

  Review of this claim indicates this is a red-light dispute with conflicting facts of loss from both parties and two independent witnesses with contradicting statements as to who ran the red light. Our investigation indicates that you made the left turn against a red light and oncoming traffic.Our office was attempting to schedule your recorded statement through your attorney of record to confirm your version of the accident. With the written statements we have received, review of the scene location, and point of impacts to both vehicles, we have accepted comparative fault of 50/50 as you have some responsibility to yield to oncoming traffic prior to negotiating the left turn.On July 3, 2024, our office contacted your attorney of record to advise of our liability determination and requested a copy of the vehicle registration for your 2020 ****** to confirm if the vehicle had a lienholder. We confirmed on July 5, 2024, that your vehicle does have a lienholder with ********** By separate cover, your attorney of record will be receiving from our ********************* a two-party check made out to you and your Lienholder for the Uninsured Collision Coverage limit of $3,500.00. If you have any questions, please contact ************************* at ************ or her manager ************************* at ************.

• Initial Complaint

  Date:06/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased homeowners insurance in March (effective mid-May) after a one hour video inspection where the inspector made me take dozens of pictures for them to underwrite the policy. It was approved and so I purchased the policy. I just received a letter saying they are going to terminate my insurance because they have not received the photo inspection of the risk required to underwrite the policy. They said if I had any questions, contact the agent I worked with or another person they named. I contacted my original agent twice and he never returned my call; whenever I call, it goes straight to voicemail and I gave up leaving a message. The phone number for the second person is incorrect. I am seeking an explanation for this one-sided termination when I cooperated and did everything I was asked and they DO have all the pictures they need - if they needed additional pictures, they should have contacted me instead of sending a termination letter. I want an explanation of what they need so we can keep the policy in place.

  Business Response

  Date: 07/09/2024

  
  You worked with our agent to start a new homeowners insurance policy. Our records indicate the agent ordered a photo inspection of your home, which you completed virtually with the assistance of a representative from our Field Inspection Team on February 6, 2024. We are also aware that your policy was later initiated on March 15, 2024, at which time the agent reviewed the characteristics of your home, the coverages afforded, and the annual premium for your policy. In agreement with the policy terms and conditions, you authorized a $2,461 payment and electronically signed the application to start your policy effective May 11, 2024. The agent then followed standard protocol and submitted your application with your inspection photos to our *********************** for review. To clarify, within 60 days of the effective date of a policy, an insurer is allowed to review applications to make corrections, acquire additional data to ensure the home is adequately insured, or notify the insured of the decision not to accept the application. In the course of their standard review of your policy, our *********************** determined that your home did not meet our underwriting acceptability guidelines, because the inspection photos obtained on February 06, 2024 were over 90 days old and not valid for a policy effective May 11, 2024, and a updated photo inspection would need to be ordered. We mailed you a Notice of Cancellation on June 14, 2024, indicating that your homeowners insurance policy would be cancelled effective July 14, 2024, unless we could obtain the required updated inspection photos. Manager, *********************************, contacted you to address the concerns outlined in your correspondence directly. He recalled informing you that he worked diligently with our *********************** to obtain an exception to our underwriting acceptability guidelines in order to use the previous inspection photos of your home in lieu of a new photo inspection. As a result, the cancellation of your homeowners insurance policy was withdrawn with no lapse in coverage. Our *********************** mailed you a Disregard Cancel Notice on June 25, 2024. Please be assured that your homeowners policy is currently active and in good standing. If you have any other questions or concerns, please contact *********************************, at ************.

  Customer Answer

  Date: 07/10/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When my renewal for car and house insurance arrived, I called AAA to find out how much the house premium would go up if I didn't renew and bundle the car. I got a quote that it would be about $300 more and based on that quote (the quote is in their records) I cancelled the car policy. When I went to pay the house insurance, they told me that it would be about $600 more. They said their agent made a mistake quoting old numbers. I did a lot of work based on their misinformation and signed up for alternative car insurance. The supervisor said she couldn't do anything - oops their mistake. I think that they should stand by their original quote to me (which they acknowledge is in their records). Instead she offered me movie tickets. If you can't count on them to supply correct information, what good are they?

  Business Response

  Date: 07/08/2024

  Our records indicate that you contacted our insurance agent on May 25, 2024, to inquire how the premium for your AAA homeowners policy would be affected if you no longer received the Multi-Policy Discount due to cancelling your AAA auto insurance policy. The agent recalled that he explained that if you cancelled your auto insurance policy, your homeowners insurance premium would increase approximately $300. At that time, the quoted premium increase was based on comparing the annual premium without the Multi-Policy Discount for the current 2023-2024 term with the annual premium for your upcoming renewal effective July 7, 2024. Regrettably, the agent did not explain that the annual premium for the 2024-2025 homeowners policy renewal included a scheduled annual premium increase prior to removing the Multi-Policy Discount. The agent mistakenly did not explain that your renewal premium would increase from $1,430 to $2,020 by removing the Multi-Policy Discount. We assure you that the premium increase due to removing the Multi-Policy discount from your homeowners insurance policy was calculated in accordance with our underwriting guidelines and in compliance with our rating plan filed with and approved by the California Department of Insurance and we are unable to decrease your annual premium as requested. Our records indicate that on June 18, 2024 you requested to cancel your AAA auto insurance effective June 25, 2024. However, on June 20, 2024, you withdrew your request to cancel your auto insurance and the policy was renewed effective June 25, 2024. We have confirmed that the Multi-policy discount was not removed from the homeowners policy and the homeowners policy is scheduled to renew effective July 7, 2024. Please accept our apologies for any frustration you experienced regarding your homeowners insurance policy. If you have any questions, please contact ***************************** at ************.

• Initial Complaint

  Date:06/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was not allowed to cancel my car insurance and go with a different insurance company even after requesting it to be canceled twice. AAA charged me for leaving to get a better rate. They started sending collection notices and calls for a policy that I cancelled almost one year prior. I had another policy with another company and I sent them proof of my current policy and they are still harassing me with letters and calls. At first it was the monthly payment they wanted from the cancelled policy and now Im being sent letters for $29.88 for a cancelled policy that they will not correct. No one will respond to emails. No one will respond to phone calls. I have even emailed supervisors with no response. This is horrible customer service!!! And I am entitled to cancel a policy and go with another company anytime that I choose. I am being harassed and penalized for canceling my insurance which is my right and my choice!

  Business Response

  Date: 07/08/2024

   
  
  When your AAA auto policy renewed effective July 3, 2023, the annual premium was $2,641. Our records indicate that you provided a $133.10 payment on July 3, 2023, and a $233.51 payment on August 1, 2023, for $233.51. On August 14, 2023, we mailed an updated billing statement informing you that a $233.51 minimum payment was due on September 1, 2023. Since we did not receive the required payment, a $7 late fee was assessed to your policy. Additionally, we mailed you a Notice of Cancellation for Non-payment of Premium on September 11, 2023, stating that your policy would be cancelled effective September 23, 2023, unless we received the required minimum payment. On September 23, 2023, your policy was cancelled as scheduled and we mailed you a Confirmation of Cancellation. At that time, we provided coverage as agreed upon from July 3, 2023, to September 23, 2023, and your remaining balance for that coverage period was $165.88. Since you had a remaining balance, we mailed you updated billing statements from November 8, 2023, through January 7, 2024. Each billing statement disclosed that you had a $165.88 remaining balance for the coverage provided. On May 6, 2024, you contacted our **************************** and informed our representative that you started a new policy with another insurance provider effective September 5, 2023. As a result, the cancellation of your AAA auto policy was backdated accordingly. We provided coverage as agreed upon from July 3, 2023, to September 5, 2023. The total earned premium for that coverage period was $396.49. We received $366.61 in payments that were applied toward your earned premium making your remaining balance $29.88. However, as a one-time courtesy, we have waived the $29.88 to clear your remaining balance and no additional money is owed to AAA. Please accept our apologies for any frustration you experienced regarding your auto policy. If you have any questions, please contact ************************* at ************.