Complaints

This profile includes complaints for Automobile Club of Southern California's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Automobile Club of Southern California

  PO Box 25001 Santa Ana, CA 92799-5001

• 

  Automobile Club of Southern California

  499 N El Camino Real Encinitas, CA 92024

• 

  Automobile Club of Southern California

  137 S Las Posas Blvd #154 San Marcos, CA 92078

• 

  Automobile Club of Southern California

  2987 Jamacha Rd #A El Cajon, CA 92019

• 

  Automobile Club of Southern California

  PO Box 25430 Santa Ana, CA 92799

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Cancelled my roadside assistance membership at the same time that my insurance with AAA was cancelled On October 2021 since my new insurance had free road side assistance convinientlly my roadside assistance was never cancelled since 2021. since my credit card information was on file they charge the membership fee for 2 more years. AAA send letters to my home everyday for marketing I just so happen to open one of the letters and saw that it was a renewal and I was able to see that AAA had automatically deducted 90 dollars from my credit card on file. i called and explained the situation and requested a refund. the refund was denied

  Business Response

  Date: 08/21/2023

  In follow up to your conversation with *************************, your request to cancel the membership is being processed, however we are unable to accommodate your request for a refund to October 2021. We found no record of a request to cancel the membership at that time. Additionally, we found correspondence had been mailed to you, notifying of the membership renewal and upcoming automatic payments. These notifications were mailed prior to the date the payments were automatically deducted. If you have any questions, please contact ************************* at ************.

• Initial Complaint

  Date:07/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved a hit on my credit report July 21st 2023 and found it was from a collections sold by AAA from February-May 2017, a time when I had no policy nor vehicle. I remember this very well. I had signed up from a Policy for a **** e300 ******** in February of 2016, the car broke down in the summer and was junked in the fall of 2016. AAA said my policy would expire January 2017. Did it expire? Yes. Did someone at the company reinstate it? YES! I notified them that this was incorrect and they issued my a $28 refund. Then 2 months later they asked me for March, April, and May payments for 2017. I said what payments!? I do NOT OWN A CAR. I thought this was going to be the end of this. But now today I see a hit on my credit report for $88 from this policy in 2017 that I NEVER SIGNED UP FOR. Today I called AAA and was passed to 3 different representatives, claiming to be sending me to the right person. But sending me back to the beginning. Wasting even more of my time. I don't know how to make this end, and go away. I'm not paying you for something I expressly did not sign up for. Something I called to cancel and fix 3 different times. Something that had zero value to me.

  Business Response

  Date: 09/01/2023

   

  You chose not to renew your previous AAA auto insurance policy effective February 26, 2017, but the policy was reinstated without your authorization. As a result, you received negative credit information on your credit report for the balance incurred from February 2017 to May 2017.Yyou are requesting the negative credit information be removed from your credit report. Our records indicate we mailed a Notice of Non-renewal and Termination of Insurance notification on January 18, 2017, stating your AAA auto policy would not be renewed effective February 26, 2017, because you did not have an active Emergency Roadside Assistance Membership. Additionally, the letter stated you could renew your policy if your Emergency Roadside Assistance Membership was reinstated or restarted. On March 3, 2017, you restarted your Emergency Roadside Assistance Membership, and your auto insurance policy was renewed effective March 4, 2017, with a lapse in coverage from February 26, 2017 to March 3, 2017. On March 8, 2017, we mailed an Auto Insurance Renewal Reinstatement with Lapse in Coverage notification, stating your policy was reinstated with a lapse in coverage effective March 4, 2017. This mailing also included your Renewal Declaration Page and your first billing statement. On May 8, 2017, we contacted you to inform you that your auto insurance payment was past due. At that time, you requested to cancel your policy because you were insured on your sister's auto insurance policy. Our representative then cancelled your policy as requested, effective May 9, 2017. We provided coverage from March 4, 2017 to May 8, 2017 and the unpaid earned premium for coverage provided was forwarded to our *********************** Manager, ******************* advised he contacted you to address the concerns outlined in your correspondence to the Better Business Bureau directly. ************** explained as a one-time courtesy, the effective date of the cancellation of your policy was backdated to the renewal of your policy, February 26, 2017, and your prior balance was waived. Additionally, we have refunded your $28 Annual ********************* Dividend and informed the credit bureaus to remove the negative credit information from your credit history. Please be advised it may take up to 90 days for your credit report to be updated. If you should have any questions, please contact ******************** Manager, *************************************** directly at ***************.

  Customer Answer

  Date: 09/01/2023

  I dont accept this ***** word essay with no real apology. Please do not disrespect what you have put me through and done to my credit. It has cost me over $600 this year alone. 
  

  I was a good customer, and you guys basically told me to f#%ck off every time I called you. 
  

  Being morally unable to give a bully my lunch money, I lived with this. 
  

  It is crazy to me how you guys are unable to admit wrong doing and only respond when I tattle on you to the teacher.

  The guy who called me to give my $28 to fix things, carried a very hostile energy.

  $28 does not fix the damage you caused. Nor give me back to many hours spent on hold trying to get you guys to fix this. 
  

  Im not a happy customer. You are literally trying to do the absolute minimum thing that you can do, and its very insulting to me. 
  

   

   

  Business Response

  Date: 09/01/2023

  As noted in our initial response, if you have any further questions, we encourage you to please contact ******************** Manager, *************************************** directly at ***************.

  Customer Answer

  Date: 09/18/2023

  This business did something bad. They wrote me a letter admitting to the guilt and betrayal but without any real apology. People deserve to know what happened, and be aware of how AAA will sign you up for an auto insurance policy without your permission during a time when you dont even have a car. And after they refund you for one month, they will then bill you for 2 additional months. Youll have to call again and this time they say they cant do anything to fix it. And that they notified you with letters. Then they will hit your credit for 2 years.

• Initial Complaint

  Date:07/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a AAA life insurance given that I have all my policies with this company. Ive been with them for 9 years and have never had an issue until now . The amount of ****** was taken from my account without my authorization and I accrued two NSF FEES OF ***** each . They returned 1 few but now the agent I originally spoke to is not returning my emails and every time I call the **** number I get different answers, agents, and responses . All I want is my ****** refunded with the remaining ***** nsf fees .

  Business Response

  Date: 08/10/2023

  The writing agent has been working with the member.  One payment has been returned and the agent is working on returning the other payment.

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AAA Auto Policy # CAA079233226 Calim# ********* The AAA agent did not "mirror" the coverage as requested for my Daughters 2016 ****** Rav4 as requested when we added the vehicle to the Policy. My AAA Auto Policy history shows that I always request IDENTICAL coverage for all vehicles on my policy.On 6/23/2023, My Daughter *************************** was rear-ended by an Uninsured Driver, luckily, my daughter was not injured but the 2016 ****** Rav4 sustained rear bumper/fender damage. When I went to report the accident & file the claim, the AAA Agent was startled to discover that my Policy differed for this (1) vehicle versus the other 4 which ALL had identical coverage. At that point the Agent stated the claim had to be sent to Management & deemed it a dispute issue due to coverage disparity.3 weeks later, AAA Denied my claim stating I failed to read me Insurance overage policy mailed out once the vehicle was added, essentially shifting the blame to me for their mistake of not correctly setting up the identical coverage as I REQUESTED from the Agent in their computer system.AAA has no system "notes" or recordings, they can provide as I asked showing WHY I would request 1 of 5 vehicles not have the identical Coverage, which my policy/account history **************************** refuses to admit their Agent made a mistake when they added this vehicle to the policy & FAILED to mirror the coverage I requested to be the identical to the other 4 vehicles on the policy.

  Business Response

  Date: 09/01/2023

   

  Our file reflects that *************************** was operating the 2016 ****** when a **** ****** driven by ********************* *******, struck the rear of the ******. Our records reflect that when the ****** was added to your Members Automobile Policy, it carried Liability (Bodily Injury and Property Damage) as well as Uninsured Motorist Bodily Injury coverage.  Policy declarations, which specify available coverage, were mailed to you on December 21, 2021, March 6, 2022, April 3, 2022, August 24, 2022, and November 24, 2022.

   

  After reporting your claim, you informed us that Uninsured Motorist Collision coverage should apply. After completing an investigation, we determined there was no Uninsured Motorist Collision coverage available for the ****** and you were notified of this decision by letter dated July 21, 2023.

   

  We re-opened our coverage investigation pursuant to your request for assistance from the BBB. Your concerns were reviewed and as added consideration to you, we agreed to afford Uninsured Motorist Collision coverage for this loss.  Claims Manager ********************* informs me that she had the pleasure in speaking with you on August 9^th, wherein you were notified of the coverage decision. You were informed of your $3,500 Uninsured Motorist Collision policy limit provision, and a payment to you for this amount, based on the collision repair estimate, has been requested. 

   

  We wish to thank you for your 27 years of membership with the Automobile Club of Southern California and are hopeful to have resolved your concerns.  If you have any questions, please contact ********************* at ************.

   

   

  Customer Answer

  Date: 09/05/2023

  I truly appreciate AAA valuing my years of Membership Loyalty and validating the claim, and it gives me further reassurance in their ethical business model. The only clarification I would like to add is that the notification letter dated July 21, 2023 did not specify or clearly include any "notes" from the Agent who added this vehicle/coverage stating that I specifically and/or willingly deviate identical coverage limits on ONLY 1 vehicle when the cost savings would be ridiculously miniscule given the Policy is almost $3,000/year.

   

   

   

  Business Response

  Date: 09/06/2023

  Again, ********************* spoke with you on August 9th, wherein you were notified of the coverage decision. You were informed of your $3,500 Uninsured Motorist Collision policy limit provision, and a payment to you for this amount, based on the collision repair estimate, has been requested. If you have any questions, we encourage you to please contact ********************* at ************.

  Customer Answer

  Date: 09/18/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find the resolution satisfactory.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:07/23/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/21/2024 only time I need a tow and AAA does not provide me with service. They committed fraud and took my money without providing service. The only time I need to use them they are not there. I want them to refund me and take accountability

• Initial Complaint

  Date:07/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 20th, 2023, I was stranded on the side of the road for 4.5 hours. I had to call AAA 7 times, and was hung up on at least once. The address given to the tow company was wrong the first time. The wrong tow truck came the second time. I was refused the third time. I was ignored the fourth time. I was told that my vehicle isn't covered by AAA the fifth time. I was told again why my vehicle isn't covered the sixth time. AAA's automated complaint line hasn't returned my call the seventh time.Since day 1, AAA has known the make and model of my vehicle. They know the size and weight of my vehicle. AAA had no problem accepting my money for membership knowning that they would refuse service when I requested it, as my vehicle is apparently considered commercial. No one told me that until I was in need. As no services are being provided for a service I have been paying for, I am expecting a full refund for every year of membership, and compensation for my time spent waiting for over four hours, and over two years, to find out I am not covered for service under my current plan.AAA lied to me. AAA refused to provide service for me. AAA took my money knowing that they will never help me. I want all my money back.

  Business Response

  Date: 09/01/2023

  Please know that unlike an insurance policy, your membership with the ********* does not cover a specific vehicle that you may own, but rather covers you in any vehicle that you may be driving or a passenger in at the time of breakdown. However, as stated in the Membership Guide, there are some limitations on the types of vehicles that are covered by roadside assistance. Specifically, only automobiles, pickup trucks, sport utility vehicles, vans, minivans, and light-utility motor vehicles are eligible for roadside assistance services that can be safely serviced with equipment available. Regrettably, your Dodge Sprinter was too large and heavy to be safely towed with the equipment that is ordinarily used by our independent service providers. As a result, we were unable to provide roadside assistance for your vehicle and referred you to seek your own commercial service. Although we are unable to accommodate your request for compensation or reimbursement, we do value your 2 years of membership. As such, we will provide you with a complimentary Classic membership of your upcoming membership term beginning September 21, 2023, through September 21, ****, as a gesture of our goodwill for the inconvenience you encountered on July 20, 2023. Although your vehicle was too heavy for it to be safely towed with equipment available by our independent service provider, other services can be provided such as: lockout service, fuel delivery, and locksmith services should you lose your ignition key. If you have any questions or comments, please contact *************************************, at **************.
  
   

  Customer Answer

  Date: 09/14/2023

  The Dodge Sprinter is a Van. It's size and weight were disclosed to your dispatch. I was repeatedly told that help was on the way, and repeatedly I was not helped. In fact, since day 1, AAA has refused service to me. Why on Earth would I accept a complimentary year of NON-service by a company who repeatedly lies and let's me down. No, I will not be accepting your generous, albeit insulting, offer.

  Business Response

  Date: 09/15/2023

  Again, as stated in the Membership Guide, there are some limitations on the types of vehicles that are covered by roadside assistance. Specifically, only automobiles, pickup trucks, sport utility vehicles, vans, minivans, and light-utility motor vehicles are eligible for roadside assistance services that can be safely serviced with equipment available. Your Sprinter was too large and heavy to be safely towed with the equipment that is ordinarily used by our independent service providers. As a result,we were unable to provide roadside assistance for your vehicle and referred you to seek your own commercial service. We encourage you to please contact ************************************, at ************** with any further questions.

• Initial Complaint

  Date:07/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So recently, I just checked my credit report, and the automatic club posted on my credit report that I owe them money, which I never had any knowledge of account with ********************** I believe someone use credit without my permission, and therefore is now on my credit report all Im asking is to have this remove from my credit report because I have no knowledge of this account

  Business Response

  Date: 09/01/2023

   
  
  In your request for assistance to the BBB, you state that you are not aware of an insurance policy started with us and any such policy was started without your knowledge. Our records show two automobile policies initiated in your name through the Exchange. Policy CAA175196927 was effective March 24, 2022, and was cancelled effective May 21, 2022, with a balance owed of $866.00. Policy CAA181656627 was effective September 1, 2022, and cancelled September 30, 2022, with a balance owed of $726.00. We have sent you the signed applications and itemized statements that show all credits and charges associated with these policies. Only policy CAA181656627 with a balance of $726.00 was referred to our outside collection vendor, *** ************ which led to credit reporting. The Exchange did provide coverage for both policies and is asking to be paid for the stated days of coverage. In addition to these policies, our investigation revealed numerous memberships that were initiated in your name. It is our belief that these memberships, as well as the policies, were verified and correctly started on your behalf. For the Exchange to handle this as a potential fraud case, please use the provided response to obtain a police report which should name the person or persons you believe responsible for this fraud. A copy of your completed identity theft affidavit provided by the ************************ (FTC) will also be needed for final review. The balances owed of $866.00 and $726.00 are the balances outstanding from both policies. We hope this response explains why, at this point, we believe the balances are valid. Once the balances are paid or removed by decision, we will instruct our vendor *** to close this account and have it deleted from the affected credit bureau. Feel free to contact *****************************, the Collections Supervisor, at ************ if you have further questions.

• Initial Complaint

  Date:07/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AAA Insurance agent *********************** and her manager ************* refused multiple written requests beginning July 1, 2023 to cancel an Auto Insurance policy in my name issued the day before on June 30, 2023. I demand a full refund of $1,450 be issued to my mother ************************* credit card immediately with no penalties, since I never authorized them in writing or verbally to issue a policy in my name.*********************** Insurance Agent | License ****************************** | License ******* Address **************************************************************************** Phone ************ Fax ************

  Business Response

  Date: 09/01/2023

  After requesting cancellation of your new auto insurance policy with AAA, your agent and their manager have not cancelled your policy as requested. You further mentioned you did not authorize the policy and are requesting a full refund. Since your concerns are important to us, we conducted a thorough review. You worked with our sales agent on June 30, 2023 to start a new auto insurance policy. When your policy was initiated, the agent reviewed the coverages, available discounts, and the annual premium of the policy. The agent then verbally disclosed the applicable finance charges for making monthly payments and the short rate cancellation fee that would be assessed if you were to cancel your auto insurance policy within the first year. In agreement with the terms and conditions you authorized a $1,450 down payment to start your policy effective July 1, 2023. To clarify, although you did not sign your insurance application, coverage was afforded, and the policy was bound when you authorized the payment to start your policy. With the exchange of payment, AAA assumed financial responsibility as your insurer if a loss were to occur. On July 1, 2023, the next day, you contacted the agent and requested to flat cancel your policy because you obtained insurance with another provider. The agent followed standard protocol and explained we would need proof of concurrent coverage to flat cancel your policy since coverage with AAA had been initiated. On July 5, 2023, you submitted proof you purchased a new policy with another insurance provider; however, the documentation showed your new policy was not effective until July 15, 2023. In accordance with our Underwriting guidelines, and without proof of concurrent coverage from the inception of your AAA policy, we are unable to flat cancel your policy as requested. You have the option to cancel your policy effective July 2, 2023, the day after your original cancellation request, however, if you choose to cancel your policy effective July 2nd, there would be a lapse in coverage based on the July 15th effective date of your new policy. Please be advised, without proof of concurrent coverage from the inception of your AAA policy, a short rate cancellation fee would be applicable as disclosed verbally when your policy was initiated. At this time, we need your confirmation on whether you would like to cancel your policy effective July 2, 2023, July 15, 2023 or can provide proof of concurrent coverage from the inception of your AAA policy for a flat cancellation. A premium refund, if any, will be calculated based on the cancellation date of your AAA policy. Please contact our Insurance Business Manager, ************* directly at ************** to advise how to proceed with the cancellation of your AAA policy.
  
   

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called AAA for s tow on Thursday, they sent tow company that said that they need to tow to their yard if I didn't know what company I was using to fix car. Car was towed and I was advised, I had to pay 700 to have it released. 2 day later had no choice. Called AAA again on the same day i paid 7p0 later to have car towed to auto shop. They sent someone who couldn't do tow job and I waited 4 hours at tow yard, still no one is here, I am still waiting. AAA is not doing good business and dishonest.

  Business Response

  Date: 09/01/2023

  Based on our review, we found that the service provider should have informed you that if you had your vehicle towed back to their yard, towing, and storing fees may apply. We deeply regret the service delay you encountered while waiting for a wheel lift truck to assist with towing the vehicle to your *************** of repair. Please know that we have counseled our service providers on these instances to prevent a future recurrence of this nature. We extend our sincerest apologies to you as we were unable to provide you with a totally satisfying member experience. As such, we have arranged to provide you with a complimentary membership of your next renewal period beginning May 15, ****, for the inconvenience that you experience on July 12, 2023. We understand that you currently have an active claim open with your insurance who may be covering the towing and storage fees you incurred. If you should you have any questions, please contact *************************** at **************.

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday June 25,2023 at 9:45 PM my young son and I were driving home to Orange County from a Palo Alto sports event he and his team were competing in when our 2019 Suburbans water pump suddenly broke and the engine heat rose to a non-operational level. We were on the side of the very high speed, notoriously dangerous, and very dark and desolate in that it is in the middle of nowhere, I-5 Grapevine. Our fist call to AAA was at exactly 10:14 PM (by the time we figured out we really needed help). For the next SEVEN AND 1/2 hours and countless phone calls, texts, etc. with AAA Service ***** ************ etc. we were lied to countless times after being told twice that the tow truck ETA was 11:44 PM. After 7.5 hours of lies, hunger, thirst, cold, no bathroom, and countless phone calls during which we were told over and over false ETAs or were working on it we finally had a tow truck get to us at 5:45 AM. The tow truck driver was a great guy (not an AAA employee) and had volunteered to work overtime once he heard of our plight and how wed been jerked around all night by AAA. Had it been Winter this would have without a doubt been a life threatening situation. As a previously happy 23 year AAA member: SHAME ON YOU AAA! YOU ARE A DISGRACE TO THE ETHICAL BUSINESSES IN THIS GREAT COUNTRY AND FRANKLY A PUBLIC SAFETY NUISANCE GIVEN THAT PEOPLE PURCHASE YOUR SERVICE SO THAT CAN FEEL SAFE AND SECURE SHOULD THEY BREAK DOWN ON THE **** PARTICULARLY AT NIGHT OR IN DANGEROUS OR UNSAFE LOCATIONS. FOR YOU TO TAKE 7.5 HOURS TO RESPOND TO A CALL FOR A TOW ON A MAJOR BUT VERY DANGEROUS INTERSTATE HIGHWAY IS DISGRACEFUL. TIME FOR A CHANGE IN LEADERSHIP AND CORPORATE CULTURE.

  Business Response

  Date: 08/04/2023

  Be assured that the appropriate corrective actions have taken place. We extend our sincerest apologies to you as we were unable to provide you with a totally satisfying member experience. As such, we will be providing you with a 1-year complimentary membership on your next renewal starting May 1, ****, as a gesture of goodwill for the inconvenience that you experienced when in need of roadside assistance. If you have any questions, please contact, **************************************, at **************.