We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pest Control Supplies

BugMD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Supplies.

Reviews

Customer Review Ratings

3.17

Average of 347 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Teresa C

    Date: 01/02/2025

    HAPPY BLESSED NEW YEAR!Thank you for this fantastic product! We have 3 cats and in the process of moving out of state. We went through ever corner of our home to make sure no pests were in our home. Also we put it on our fur babies. There is hardly no more scratching from them. The quality of your product is next to none. My husband even commented and said "what is this voodoo that they have done so well!"We just love y'all for creating this outstanding formulation! Thanks again and God Bless!******

  • susan g

    Date: 12/09/2024

    susan g

    Date: 12/09/2024

    Ordered on November 25 and have not received $70 order yet they say that its late, To holiday was taken out of my bank, the same day, and have not heard anything My name is ***** ******** and I live in *******, **********

    BugMD

    Date: 12/13/2024

    Thank you for your inquiry. Our records show we sent you an email to complete your purchase on 11/25/24 but no payment was made. We will have our customer service team contact you; however, you can always go back to the email and click on the purchase button to complete your order.

  • Barbie G

    Date: 12/04/2024

    Barbie G

    Date: 12/04/2024

    I placed an order November ****** Ad said I will receive item 5-7 business days. Keep check trackings package November 12 shipping label created Whittier,ca November ***** package in **. November ******** still waiting in **. NOVEMBER ***** still in **. December 1 back in ********,**. December 2 now in **********,ca December 3 package back to **? December 4 package comes?. It took 1month for this to come. The shipping company they use is Habit Parcels which have Horrible Review. Now Im sending back for a complete refund and there is a completely different address in ****** to ship to? Be aware

    BugMD

    Date: 12/05/2024

    Thank you for your feedback. We apologize for any confusion around the delivery and return. Please note that one of our warehouse is located in ******, which is why we have you returning your order at that location. We process all BugMD returns from that location.

  • Amy K S

    Date: 12/02/2024

    Amy K S

    Date: 12/02/2024

    I am so upset that I was tricked into thinking 10 bottles were $17.99. I am elderly and don't see good sometimes. I thought something was strange, when they didn't show me the total they were going to charge. Now, I see why. They prey on older people like me, to buy their product without showing the total amount. Once you put in your credit card info and press okay, then the price you just paid comes up, but by then it's too late. Their website is deceptive, and I pray the *** gets them on them because they don't do upfront pricing, where you can see what the total is, beforehand. I am raising four grandkids, on a fixed income. There's no way I have $193.00 to spend on ***** spray, and especially right before Christmas. All I can do now is hope and pray I can get my money back somehow. I am writing this complaint in hopes it warns others, not to buy their products unless they can show the total amount before the customer presses okay. I am so hurt and angry at myself for being taken advantage of. I contacted them immediately and tried to stop the charge to no avail, so far. BugMD has stolen my grandkids Christmas through deception, and I pray I get my money back.

    BugMD

    Date: 12/05/2024

    Thank you for your feedback. We apologize for any inconvenience that we may have caused since your eyesight is giving you troubles. Please know that we are not signaling you out due to age nor any other reason. Our records show that our customer service has issued you an RMA number and instructions to return the items. Your refund will be processed quickly as soon as we receive proof of the return, as per the return instructions that were emailed to you. Please follow those instructions so we can quickly refund you.

  • Jesse M

    Date: 12/01/2024

    Jesse M

    Date: 12/01/2024

    I get marketing text messages daily from random numbers. I mark all of them as spam and everyday a new one shows up from a different number. I would literally use any product in the country over a company whose marketing strategy is unsolicited spam messaging. Beyond frustrating.

    BugMD

    Date: 12/05/2024

    Thank you for your feedback. We apologize for any inconvenience we've caused you. Unfortunately, we cannot locate your account with your email, since it appears you may be in our system with your phone number. If you will go to our website at ****************************** and click on the chat widget, our customer service team will help to unsubscribe you from marketing emails.

  • Delana N

    Date: 11/26/2024

    Delana N

    Date: 11/26/2024

    This product DOES NOT WORK as advertised i have sank 200 dollars into this product with no results!!

    BugMD

    Date: 12/05/2024

    Thank you for your feedback. We're sorry that the product did not meet your expectations. Keep in mind, we offer a 30 day satisfaction guarantee (from your delivery date), so reach out to customer service via our website at ****************************** and click on the chat button. We stand ready to assist you!

  • kathy t

    Date: 11/26/2024

    spray is GREAT but the traps do not work will order more spray

  • Denise W

    Date: 11/17/2024

    The Bugmd spray and termination station are wonderful products we are using the spray for bedbugs and spraying every other day and its under control now

  • Kay E

    Date: 11/15/2024

    Kay E

    Date: 11/15/2024

    Ok, you charged me ***** on the 3rd of November.I received an email from you on the 15th of November saying that I owe 0.00 for my order but my order was only *****. So...I went in to my bank account, after receiving this email and found out you ACTUALLY charged me ***** for this order. I ordered it 12 days ago, you took more money then you were authorized to, haven't got a refund for the ***** and you have treated me like I'm an idiot when I've contacted you about the issue. Getting ahold of the BBB and letting EVERYONE I know NOT to use your product.

    BugMD

    Date: 11/21/2024

    Thank you for your note. We're so very sorry it appears there is a problem with your shipping address. We have shipped your order twice. First on 11/02/24 and when you alerted us that the order was not yet received we sent a replacement order on 11/12/24. Our customer service director has reached out to you privately via email and will take care of you today. Again, we're sorry for the delivery problems you have endured.

  • Mark H.

    Date: 11/08/2024

    Mark H.

    Date: 11/08/2024

    Purchased 10 bottles, because they said it was a better deal, but when I started the order, they didn't show how much the order total was until I filled out my payment information. When I tapped the next button, then the total amount was shown. $197.00.I tried to cancel the order right there, but there was no option for a cancelation. I contacted them and they gave me a return number, I mailed it and they received it in the middle of October (2024) but I ha e not received the refund.

    BugMD

    Date: 11/21/2024

    thank you for your feedback. We've attempted to find an order under your first/last name and email provided in this review; however, we cannot locate an order. Will you please contact customer service via our website ****************************** and a representative will be more than happy to resolve this issue.

BugMD is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.