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Business Profile

Subscription Boxes

TheraBox

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Boxes.

Complaints

This profile includes complaints for TheraBox's headquarters and its corporate-owned locations. To view all corporate locations, see

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TheraBox has 2 locations, listed below.

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    • TheraBox

      Santa Ana, CA 92701-4558

    • TheraBox

      600 W Santa Ana Blvd #114A Santa Ana, CA 92701-4558

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a 6 month subscription as a Christmas gift for my daughter, and the charge just reoccurred without my permission. I'll dig the old emails out but I distinctly remember choosing a 6 month option; without notification that I would have to actively cancel the subscription.

      Business Response

      Date: 06/13/2025

      Thank you for the opportunity to address this matter.


      We offer two types of subscriptions:

      Recurring subscriptions, which automatically renew at the end of each term until canceled.
      Non-renewing gift subscriptions, which are one-time purchases and do not renew unless manually repurchased.


      Upon review, the customer signed up for a recurring subscription, which was set to automatically renew and was subsequently renewed on June 9th, 2025. As soon as we received the customers request for cancellation and refund, we promptly canceled the subscription and issued a full refund. The customer was also informed of how to purchase a non-renewing gift subscription in the future to avoid automatic renewals.

      We believe this matter has been resolved to the customer's satisfaction, as the refund was processed immediately following her request.

    • Initial Complaint

      Date:05/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a box from Therabox. I put in the unit number but it did not transfer and they did not deliver my box. When I contacted them after I had been tracking the shipment myself. The birthday gift was over a week late. Then the customer service rep said I could pay $9 to have it reshipped its their company error. Or I could have a refund minus shipping. Why would I pay for shipping when it never got there.

      Business Response

      Date: 05/17/2024

      The customer's complaint stems from the delay in receiving her package. Upon investigation, we found that the box was returned to us due to ***** response "No Such Number".

      The customer then acknowledged that she provided an incorrect unit number in the shipping address. It should have been Unit #** but she put in Unit #3**. Typically, a refund minus the shipping fee would have been processed as we shipped the package to the same address she indicated in the order. However, as a gesture of goodwill, we have issued a full refund in this instance.

    • Initial Complaint

      Date:06/11/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In March 2023, I signed up for a 3 month subscription for a friend's birthday. I was under the impression that this 3 month subscription was one-time payment/purchase. My friend received her 3 boxes in March, April and May. I just received an email from TheraBox that says my box is on the way, confused because the 3 were already shipped, I checked my bank account and saw they charged me for another 3 months. There is no information on their website that says this is a reoccurring subscription and I feel like I was tricked and I hate when companies do this. They do this on purpose, hoping customers won't notice and will keep being charged. This charged caused me to overdraw and is affecting my anxiety and mental health. I am so upset.

      Business Response

      Date: 06/13/2023

      Hello,

      We appreciate you reaching out. As we are a self-care subscription box company, our normal plans are auto-renewing and this is stated on our website home page, subscription plan page, again on the checkout page, FAQ page, as well as terms and conditions. Although we are a subscription company, you are able to cancel anytime before your renewal date directly on your account portal once you log in. In the event you fail to do so before the renewal date, you can also contact our customer service and we are always happy to help and assist with the process. You can do so by e-mailing ** at ********************************** Additionally, if you ever wish to purchase a one-time box only, you can do so through our one-time shop called "The Happy Shoppe" on our website. All items purchased under the happy shoppe never renew.

      Since the first request to cancel was received on 6/12/2023, we have successfully canceled your subscription as of 6/13/2023. Additionally, we have refunded you for any unshipped boxes. If there is anything else you need, kindly let us know.

      Warm Regards,

      TheraBox Team

    TheraBox is NOT a BBB Accredited Business.

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