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Business Profile

Rehabilitation

L.A Cada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rehabilitation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am currently residing at the L.A MISSION THREW ************************* CELL PHONE WAS STOLEN OR LOS BY ONE OF ITS MONITORS BACK ON JANUARY 29 2025 IVE FILLED COMPLAINTS AND GREVANCE AGAINST THE COMPANY AND THEY DO NOT WANT TO RESOLVE MY ISSUE. ITS A $900 DOLLAR PHONE THAT THEY LOST OR TOOK. ALL I WANT IS FOR THEM TO REPLACE MY PHONE OR REIMBURSE ME FOR MY PHONE. I HOPE YOUR ABLE TO HELP ME WITH MY ISSUE

    Business Response

    Date: 03/22/2025

    Dear Better Business Bureau,

    We appreciate the opportunity to respond to Consumer **** ******* concerns. We understand how frustrating and upsetting this experience may have been for them, and we sincerely appreciate their patience as we worked toward a resolution.

    We are pleased to share that we have reached an agreement with the consumer, and the matter has now been fully resolved in a mutually beneficial manner. We value our consumers and take their concerns seriously, and we are glad we were able to find a resolution in this case.

    Please let us know if any further information is needed to close this complaint. Thank you for your time and assistance.

    Sincerely,

    Los Angeles Centers for Alcohol and Drug Abuse

  • Initial Complaint

    Date:04/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two weeks ago I was kicked out of a drug and alcohol addiction program for not being back before curfew which I was there the whole time in my bed. The staff by the name of **** was aggressive and cussing. My belongings was back up and giving to me damaged wet and missing things. I have called corporate a few and talked to somebody but have got no calls in return. The place is a scam. The company needs to be ?? investigated quickly.

    Business Response

    Date: 04/21/2023

    Dear BBB,

    Thank you for bringing to our attention the complaint filed against **********. We take all feedback seriously and are committed to resolving any issues that our patients or customers may have. As healthcare providers, we are bound by strict HIPAA policies that do not allow us to disclose patient information without their consent. We take these policies very seriously and are committed to upholding them at all times.

    At the same time, we are also concerned about the negative rating reflected on **********. We would like to work with you to address the complaint and find a solution that satisfies all parties involved. As such, we kindly request that we have a verbal conversation about this complaint, to better understand the specifics of the issue and determine how we can best address it. We are open to exploring any possible solutions that respect our patients' privacy while also ensuring that we are meeting our obligations to our customers and the BBB.

    Thank you again for bringing this matter to our attention,and we look forward to working with you to resolve this issue.

    Customer Answer

    Date: 04/24/2023

     
    Complaint: 19907899

    I am rejecting this response because:

    Sincerely,

    **************

    Business Response

    Date: 04/25/2023

    We take our commitment to patient privacy and confidentiality seriously and understand the importance of complying with HIPAA policies. Therefore, we regret that we are unable to disclose any sensitive information from the patient's file without their consent. However, we are open to finding alternative solutions to address the complaint and ensure that our patients' needs are being met.

    We would be more than happy to speak with you further about the specifics of the complaint and explore possible solutions that do not require the disclosure of sensitive patient information. For example, we could provide general information about our policies and procedures or discuss how we can improve our services moving forward.

    Again, thank you for bringing this matter to our attention, and we apologize for any inconvenience this may have caused. Please let us know if there is anything else we can do to assist you in this matter.

L.A Cada is NOT a BBB Accredited Business.

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