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Business Profile

Aromatherapy

Aromatec, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Aromatherapy.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/16/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased product that never arrived. I filed fraudulent charges with my credit card company and Aromatic fought it even though they never sent me my product. You can't contact this company by any means. Email is fake, phone number is for a painting company. This is a fraudulent company

  • Initial Complaint

    Date:01/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this shower aromatherapy system as a Christmas gift but it never received it. The company's contact info, email, phone number is not in service. Ordered on November 16, 2022. Order#*****, order status paid, not fulfilled, for $65.99. I want a full refund and to have the website removed so no one else is scammed.

  • Initial Complaint

    Date:01/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a product on October 16th, 2022. I have not received what I paid for (they took the money our of my account right after I ordered), and they have not given me what I ordered. I have contacted the company several times (through e-mail and ******** messenger) and have had no response. I also went to their website, but got an error message when I tried to contact customer service.

  • Initial Complaint

    Date:12/27/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order for 2 Shower Starter Kits placed on 12/04/2022. Email confirmation of order sent by Essio on 12/04/2022 - order number *****. Payment transaction completed on 12/05/2022 for $71.98 for SP AROMATEC **** DDA PIN POS PUR ************************************* CA#********* I have sent 5 emails requesting shipping/tracking information. None have been responded to by Essio. Online website account information shows order ***** placed, paid in full, and yet status remains "unfulfilled".I would like my order fulfilled, but it appears that will not happen. Therefore I would expect an immediate full refund of my entire purchase price.

  • Initial Complaint

    Date:11/01/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered on 10/17 and received an email that my order was received. As of today it has not yet been fulfilled and no response to my email to check on order. Tried phone number I looked up online and it goes to different company. Planning to dispute the charge with my credit card company.

Aromatec, Inc. is NOT a BBB Accredited Business.

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