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GoodRx
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for GoodRx's headquarters and its corporate-owned locations. To view all corporate locations, see

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GoodRx has 7 locations, listed below.

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    Customer Review Ratings

    1.53

    Average of 221 Customer Reviews

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    Review Details

    • April T

      Date: 06/22/2024

      April T

      Date: 06/22/2024

      I dont have insurance or primary doctor and I needed an Anti viral for my cold sore. They wouldnt prescribe me anything for it because I have to be seen by a doctor. Im never using this service again, its pointless.

      GoodRx

      Date: 06/24/2024

      We're really sorry to hear that your GoodRx Care experience was not the best. Sometimes our Healthcare Professional feel the best care you can receive is in-person. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Do note, refunds can take 5 to 10 business days to process, depending upon your bank. If you would like to discuss your appointment details with our team please send us a message thorugh the message center. ***************************************** We are available Monday through Friday from 6am to 7pm PST, and have delayed hours on the weekend. Please keep in mind, it is not a live chat, and someone will respond as soon as possible.

    • ELIZABETH M

      Date: 06/17/2024

      ELIZABETH M

      Date: 06/17/2024

      I sought online care based on a friend's recommendation and pisitive review. My experience was awful! GoodRX took my payment, but over a 3 day period, never linked me with a provider.

      GoodRx

      Date: 06/21/2024

      We're sorry you've had a negative experience with GoodRx Care, *********. We can of course look into this for you and issue a refund as part of our 100% Satisfaction Guarantee. Do note, refunds can take 5 to 10 business days to complete, depending upon your bank's processing times. Please send us a message through your GoodRx Care account and we'll be happy to help. ***************************************** We are available Monday through Friday from 6am to 7pm PST, and have delayed hours on the weekend. Please keep in mind, it is not a live chat, and someone will respond as soon as possible.

    • Samantha B

      Date: 05/07/2024

      Samantha B

      Date: 05/07/2024

      The rep talked to me like I was stupid for explaining Ive been getting charged for a subscription I cancelled or never had. He was so rude. I luckily got my membership cancelled. Hopefully this time around or Ill need to deal with my credit card company for fraud. Because last time I cancelled I guess they decided they didnt want to cancel. *** never worked with a worst company in customer service. BEWARE! I would never recommend this service to anyone.

      GoodRx

      Date: 05/08/2024

      We apologize for the negative experience, ********. It looks like a GoodRx Gold account was started during a GoodRx Care appointment. Since this was unintentional we will be refunding all charges on file for your GoodRx Gold account. We will also be removing your card from our system, you should see no further charges. Should you need any further assistance, please give us a call at ************, we'd be happy to help!

    • Yasmin L

      Date: 05/04/2024

      Yasmin L

      Date: 05/04/2024

      Needed to get a refill on a medication over the weekend so I used GoodRX Care. I was charged $59 for the visit with no refill and got an article to read over the messenger.

      GoodRx

      Date: 05/06/2024

      We're really sorry to hear that your GoodRx Care experience was not the best, ******. Sometimes our Healthcare Professional feel the best care you can receive is in-person. Additionally, our refill service is limited to certain prescriptions we are able to refill via telehealth. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Using the information you provided here we were able to locate and refund your charges. If you have any questions about your GoodRx Care appointment, please contact our team via the message center. They would be happy to help! *****************************************

    • Hui J

      Date: 04/29/2024

      Hui J

      Date: 04/29/2024

      Joined monthly membership and paid visit fee yesterday Sunday. Absolutely no call was received per promise. Today Monday, there was a message with a link for you to start all over again to pay monthly fee and a visit fee, although you have not even started last visit. This was for UTI, by this time, my kidney could easily be wiped out as bacteria crawl up the urinary tract.Need money back, it's a complete scam. HJJ

      GoodRx

      Date: 04/30/2024

      We're sorry you've had a negative experience with GoodRx Care. Please send us a message through your GoodRx Care account and we'll be happy to help. We are available Monday through Friday from 6am to 7pm PST, and have delayed hours on the weekend. Please keep in mind, it is not a live chat, and someone will respond as soon as possible. *****************************************

    • Alan K

      Date: 04/28/2024

      From a pharmacist perspective they are horrible. When you use their app, they give you prices for a number of pharmacies. My pharmacy has always been listed. Our software tries to find the best deal for our customers which is not always Good Rx.. They found out about this, and have since stopped listing my pharmacy in the results.. Money grabbing is all they care about.. They are terrible.

    • Jennifer T

      Date: 04/27/2024

      Jennifer T

      Date: 04/27/2024

      Tried to use goodrx for a Healthcare appointment. A day after, they never called. They don't answer the messages in the chat. There's no way to get ahold of goodrx care, only goodrx. They charged me twice - 9.99 and *****. Goodrx said they would refund me the 9.99, but not the *****. Claimed they couldn't se both charges. They asked me to contact goodrxcare through the chat, and that they nor I have any other way to contact them. Another issue I have is that they have no reason to keep my information if they aren't going to go through with the appointment. This is a scam. You don't get care. You don't get your money back. They steal your medical information and money. A

      GoodRx

      Date: 04/29/2024

      We understand your frustrations and appreciate your patience, ********! Unfortunately, our GoodRx Care message center is not a live chat. It may take up to 4 hours to receive a response during normal business hours, Mon-Fri 6AM - 7PM PST, and 8 hours outside of normal business hours. We're really sorry to hear that your GoodRx Care experience was not the best. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Please note refunds can take 5 to 10 business days to complete. If you have any other questions, please send us a message through your GoodRx Care account, and we'll be more than happy to help. *****************************************

    • Sabrina G

      Date: 04/27/2024

      Sabrina G

      Date: 04/27/2024

      *****************************, Nurse Practitioner NPI one zero 2 ******* Messaged for medication for a uti declined me treatment even though I have had a history for over 20 plus years for uti. This people are bad doctors. Im in ********** she is in ****.

      GoodRx

      Date: 04/29/2024

      We're really sorry to hear that your GoodRx Care experience was not the best, *******. Sometimes our Healthcare Professional feel the best care you can receive is in-person. Additionally, our refill service is limited to certain prescriptions we are able to refill via telehealth. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Please send us a message through your GoodRx Care account, and we'll be more than happy to help. *****************************************

    • Jocelyn P

      Date: 04/14/2024

      Jocelyn P

      Date: 04/14/2024

      Good experience! I have a chronic condition that I ran out of meds for during the weekend. GoodRx was fast, way cheaper than urgent care. The woman who helped me, *****, was very caring and informative. A lot of times, visits with health professionals leave me feeling dismissed, or flat out ignored. At GoodRx, I felt very well taken care of, listened to, and will be using this service for emergency prescription refills in the future.

      GoodRx

      Date: 04/16/2024

      We are thrilled to hear you had a good experience with GoodRx Care, *******. We hope you feel better soon! If you have any question in the future, or are interested in any of our other services, please don't hesitate to give ** a call at ************. We're available Monday through Sunday from 6am to 9pm ** and would be happy to help!

    • Jeremy F

      Date: 04/14/2024

      Jeremy F

      Date: 04/14/2024

      These complaints are all 100% accurate. I should've known better I'm only out $19 dollars though. Long story short I paid $19 dollars to speak with a "board certified liar" who messaged at 3:30am asking when I would be avaliable to speak on the phone once I replied I never heard another word from this person. Then they wanted another $19 dollars to resume the appointment... Do not fall for the same thing people if your considering this place they will rip you off in the same way!!

      GoodRx

      Date: 04/16/2024

      We're sorry you had a bad experience with GoodRx Care, ******. We can of course look into this for you or issue a refund as part of our 100% Satisfaction Guarantee; please send us a message through your GoodRx Care account and we'll be happy to help. We are available Monday through Friday from 6am to 7pm PST, we have delayed hours on the weekend. *****************************************

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