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Business Profile

Coupon Services

GoodRx
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for GoodRx's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.53

    Average of 221 Customer Reviews

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    Review Details

    • Mary V.

      Date: 04/14/2024

      Mary V.

      Date: 04/14/2024

      This company is a scam. I paid $90 for a year membership. I tried to use it today for the 1st time thinking was I was going to save $10.52 on my prescription and the code didn't work! I even called and had the pharmacist talk to the agent. She read the code to him and he said nothing came up. I was not refunded the $10.52 I should have saved and spent well over an hour working to get it corrected. Supervisor said she was going to call pharmacist and call me back. She never did. They wouldn't refund me the membership either.

      GoodRx

      Date: 04/15/2024

      Hello ****, we are so sorry to hear about your experience at the pharmacy. We were able to locate your call in our system and after your first call we dived into a deeper investigation. Unfortunately, it looks there was a miscommunication with the pharmacy and the coupon was not being applied properly. Since you already picked up your script we were unable to provide you with the price as it was listed. On some occasions pharmacies do provide a refund for the price difference, but it is done at their discretion. You will have to speak with your local pharmacy for more information. If you have any further questions about using GoodRx coupons at the pharmacy, please give our team a call at ************. We're available Monday through Sunday from 6am to 9pm ** and would be happy to help.

    • Dave H

      Date: 04/13/2024

      Dave H

      Date: 04/13/2024

      Trying to resolve a problem of price discrepancy of coupon that was presented at RiteAid for Rx. Coupon stated one price pharmacy charged different price claiming prices change, have tried to contact GoodRx but have used their site---ada-at-goodrx.com but have not received a response from my inquiry. There is no avenue to rectify problems with price versus pharmacies.

      GoodRx

      Date: 04/15/2024

      Hello ****, we are sorry to hear about your frustrations while at the pharmacy. We would be happy to look into this price discrepancy for you. We're available at ************, Monday through Sunday from 6am to 9pm **. Please give ** a call.

    • Lewis S

      Date: 04/10/2024

      Lewis S

      Date: 04/10/2024

      Did not interact with a telehealth provider other than one message and prescription from them. Symptoms did not resolve and was told to book another appointment at cost to receive further treatment from a Customer Support person.

      GoodRx

      Date: 04/11/2024

      We're really sorry to hear that your GoodRx Care experience was not the best, *****. Sometimes our Healthcare Professional feel the best care you can receive is in-person. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Please send us a message through our message center, and we'll be more than happy to help. *****************************************

    • Willow T

      Date: 04/06/2024

      After a very disappointing interaction with what seemed to be a chatbot, I was given a prescription. They wouldn't send my prescription to any pharmacy close to me, and I do not have transportation to further locations. I spoke with a representative on the phone who told me he could not manually send the prescription to the *** near me BECAUSE I AM NOT A GOLD MEMBER. When I called back, another representative told me that my best bet was to try to resolve my issue in the chat. I attempted to do this and am still waiting for a response over 12 hours later. I am left in pain and unable to access my prescription because im not a Gold member. This service is an expensive and inhumane scam.

    • Brenda B

      Date: 04/04/2024

      I went through the process of signing up got a treatment issued picked a pharmacy and the website said call ahead 1 hour to confirm that the prescription is ready, When I called *********************** they do not even participate in Good RX so my prescription is sitting at a location that I cannot even get the medicine from without paying 4x the amount. I wrote them at 10:17 am and it is now almost 4 pm no response, what a joke --- I sit in pain from a UTI and can't get the meds. I want my money back and cancel this nonsense.

    • Jeremy W

      Date: 04/02/2024

      Jeremy W

      Date: 04/02/2024

      If I could leave 1 star I would. They took money for the visit without providing any kind of service. I would never recommend Goodrx to any family or friends.

      GoodRx

      Date: 04/04/2024

      We're sorry you've had a negative experience with GoodRx Care, ******. Please send us a message through your GoodRx Care account and we'll be happy to help. ***************************************** We are available Monday through Friday from 6am to 7pm PST, and have delayed hours on the weekend. Please keep in mind, it is not a live chat, and someone will respond as soon as possible. Using the information you have provided here, we were able to locate the charges for your appointment and will be providing you with a refund. Please note refunds can take 5 to 10 business days to complete, depending upon your bank. Once again, we would like to apologize for your negative experience, please message us with any questions you may have.

    • Justin H

      Date: 03/18/2024

      Justin H

      Date: 03/18/2024

      GoodRx is a horrible service. Please stay far, far away from them. I have had my prescription canceled twice in one day and was left on hold for 20 minutes waiting for a manager. Their managers were in a meeting, and not one of them could step out to help a customer who was asking for a supervisor. I'm not one to be a ***** about companies. But for those who value clear and open communication, you won't find it with them.IF YOU HAVE MEDS THAT NEED TO BE TAKEN DAILY, DO NOT DEPEND ON THIS COMPANY IT DOESN'T CARE ABOUT YOU!!!!!!!!

      GoodRx

      Date: 03/26/2024

      We are sorry to hear about your negative experience, ******, and would be happy to investigate this issue for you further. To locate your call in our system, please provide us with the phone number you used to call and the email linked to your account.

    • Justin B

      Date: 03/09/2024

      Justin B

      Date: 03/09/2024

      The nurse practitioner prescribed me medication without reading my intake forms. I mentioned the medications I was already taking three times in the comments, one on the final what medications form are you taking form. There's no way she reviewed the medicine I was taking or the comments I made pre-appointment. I kept screenshots of the conversation; the ad was also misleading. I have a screenshot of that, too. I will be reaching out for a refund.Very poor experience.

      GoodRx

      Date: 03/11/2024

      Hello ******, we're really sorry to hear that your GoodRx Care experience was not the best. Our refill service is limited to certain prescriptions we are able to fill via telehealth. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Please send us a message through your GoodRx Care account, and we'll be more than happy to help. Do note that it may take up to 4 hours to receive a response during normal business hours, Mon-Fri 6AM - 7PM PST, and 8 hours outside of normal business hours. *****************************************

    • Alicia B

      Date: 03/08/2024

      One of the worst companies I have ever dealt with! Sounds great but all they want is your money. Needed entresto for heart failure and signed up in November. 13 calls and 5 months later of having to constantly check the status and keep up with them on where they were at we are now in February! After all that now they say we make slightly too much and dont even qualify! Why didnt they even mention this at the beginning!! Months and months of wasted time and stress not to mention not having the life needed medication needed. Stay away. They are full of excuses and apologies but never any follow through

    • Steven L

      Date: 03/06/2024

      Steven L

      Date: 03/06/2024

      GoodRX is a complete scam as the others have said. There is no interactive chat with any doctor. Just alleged nurse practitioners. They quoted me discounted prices on a medicine (a topical cream) which at the most costs $650 without insurance. They quoted prices of $80-150 for the medicine at various local pharmacies. After the nurse practitioner said she approved the prescription, she said select a pharmacy. The pharmacies all said the medicine was $22000, but the GoodRX price was discounted to $16000 or more! Im not kidding. This was as if I were buying a car. I called to cancel the consultation fee of $19.00 and was told it would be refunded. My credit card said the $19 was charged twice. Their membership office said they sent an email to confirm the refund. Twice sent the claim. I never received one. Im cancelling this gold membership, The site is a complete fraud and should be investigated.

      GoodRx

      Date: 03/07/2024

      We're sorry you've had a negative experience with GoodRx Care, ******. Please send us a message through your GoodRx Care account and we'll be happy to help. We are available Monday through Friday from 6am to 7pm PST, and have delayed hours on the weekend. Please keep in mind, it is not a live chat, and someone will respond as soon as possible. It may take up to 4 hours to receive a response during normal business hours, Mon-Fri 6AM - 7PM PST, and 8 hours outside of normal business hours. ***************************************** As for your GoodRx Gold account, please contact our GoodRx Gold support team for assistance. They can be reached at ************, Monday through Sunday from 6am to 9pm CT.

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