Reviews
This profile includes reviews for GoodRx's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.54/5 stars
Average of 220 Customer Reviews
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Review fromGracey R
Date: 03/03/2024
1 starGracey R
Date: 03/03/2024
I needed a prescription and the pharmacy I requested didnt accept Good RX so I tried having it sent somewhere else but Good RX never responded or gave me my $49 back. Their response time is horrible.GoodRx
Date: 03/07/2024
We're sorry you've had a negative experience with GoodRx Care, ******. Please send us a message through your GoodRx Care account and we'll be happy to help. We are available Monday through Friday from 6am to 7pm PST, and have delayed hours on the weekend. Please keep in mind, it is not a live chat, and someone will respond as soon as possible. It may take up to 4 hours to receive a response during normal business hours, Mon-Fri 6AM - 7PM PST, and 8 hours outside of normal business hours.Review fromJustine D
Date: 02/28/2024
1 starJustine D
Date: 02/28/2024
This service is a scam. They take your $49 before you even talk to a 'Dr.' though come to find out it's just a nurse practitioner not a Dr. **** I talked to the nurse she sent me one message. One! Before ghosting me. She said sorry but your symptoms do not match your diagnosis. We cannot help you go see a doctor in person. Excuse me? I've already been diagnosed. I just wanted some medication which would have been cheaper to do online vs going to the doctor in person for. But what really was upsetting was how I was just ghosted. No further help or messages despite paying $49. I feel like I just got scammed.GoodRx
Date: 03/01/2024
We're really sorry to hear that your GoodRx Care experience was not the best, *******. Sometimes our Healthcare Professional feel the best care you can receive is in-person. Additionally, our refill service is limited to certain prescriptions we are able to refill via telehealth. We do offer a 100% Satisfaction Guarantee and are happy to refund your visit fee. Using the information you provided here, we have begun the refund process; please do note that refunds can take up to 10 business days to complete, depending upon your bank. If you have any specific questions about your appointment, please reach out to our GoodRx Care team via the message center: *****************************************Review fromChas C
Date: 02/27/2024
5 starsChas C
Date: 02/27/2024
As a senior citizen, I had a prescription that had a 200 dollar copay for a one month supply. A check with GoodRx said the copay should be 15 dollars for a 3 month supply. First you cannot use this savings plan with your regular health care insurance. It is a stand alone service where you can check prescription prices online at the different pharmacies. Download the app for best results. Call the GoodRx customer service line if you encounter problems. This is my first time using this service so do your due diligence.GoodRx
Date: 03/01/2024
We're glad you were able to find such great savings, ****! You are correct, in that GoodRx coupons cannot be combined with insurance or other savings plans. However, there are some instances where your provider may reimburse you. We recommend you keep your receipts, fill out your provider reimbursement form, save a copy, and submit the form to the proper channels. Click here for more info: ******************************************************************************************************Review fromRuss E
Date: 02/26/2024
1 starRuss E
Date: 02/26/2024
CVS is not accepting GoodRX although when you go on GoodRX it provides a CVS price. My understanding is that CVS has a contract/agreement with ******, so can you explain why they are not accepting GoodRX?GoodRx
Date: 03/01/2024
Hello ****, we're sorry to hear you experienced difficulties while at the pharmacy. If this occurs again in the future, please give us a call. We'd be happy to speak with them on your behalf! We can be reached at ************, Monday through Sunday from 6am to 9pm **.Review fromYun T
Date: 02/23/2024
1 starYun T
Date: 02/23/2024
Same issue as others have listed.My intention going in was to get Generic from a specific pharmacy near me. Nurse Practitioner put in a prescription for Brand name drug, then ghosted me. Now I'm stuck with a bunch of pharmacy options far away from me. There is no number to call and complain. The only form of communication is the message chat and it is dead silent.GoodRx
Date: 02/26/2024
We understand your frustrations and appreciate your patience, ***! Unfortunately, our GoodRx Care message center is not a live chat. It may take up to 4 hours to receive a response during normal business hours, Mon-Fri 6AM - 7PM PST, and 8 hours outside of normal business hours. Using the information you provided here, we were able to connect with our GoodRx Care team who confirmed your issue has been addressed. If we can provide you with any further assistance, please let us know. We'd be happy to help!Review fromJessica V
Date: 02/21/2024
1 starJessica V
Date: 02/21/2024
My pharmacy will not fill my prescription from GoodRx and its not looking like I'm getting a refund. Someone needs to contact me ASAPGoodRx
Date: 02/22/2024
Hello *******, if your medication is a controlled substance, discounts for controlled substances are honored at the discretion of the pharmacy. We'll show these coupons because most pharmacies do accept coupons for them. Unfortunately, we're unable to require the pharmacy to accept the discount. If your pharmacy issues are related to the recent outage, we would like to apologize for the experience you've been having while at the pharmacy. Unfortunately, the issue is an external one impacting both GoodRx and a multitude of insurance providers and similar programs. Our team is aware of the issue and working to ensure it is resolved. In the meantime we appreciate your patience and we hope things will be in working order soon.If you are experiencing a different issue, please give us a call so we may investigate further. We can be reached at ************, Monday through Sunday from 6am to 9pm **. We would be happy to help!Review fromSanela R
Date: 02/20/2024
1 starSanela R
Date: 02/20/2024
This is an absolute scam. They took my money and all my information, never sent the prescription they said I was getting, and stopped responding to me entirely. Their account sends me to an email for support. The email sends me to the account for support. I tried emailing and calling to have my account deleted. The first call center rep said she was processing the cancellation of my account, left me on hold for 15min, and hung up. The second rep said I was issued a refund for my visit two hours ago, which was before I even had an account or made any payment. He then claimed to be filling out a form for data deletion. Funny how none of these reps know what delete my account means or how to do it. I expect fraud from this company, and Im posting here to protect anyone else from enduring this. All I wanted was an honest telehealth visit and now my money and identity may be at risk. Thanks GoodRx Care!GoodRx
Date: 02/21/2024
We would like to apologize for the negative GoodRx Care experience, ******. Using the information you provided here we were able to locate your appointment details, and can confirm the refund has been processed. Based on our information, you did not open a GoodRx account for your appointment, however we will removed your credit card information, you provided for your appointment, from our system. If you have any questions about your appointment, please contact our GoodRx Care team through the message center, currently that is the only way to contact our GoodRx Care support team: ***************************************** If you would like to remove all your information from our system, we've recently added the capability for all users to request the deletion of their data. You can request to delete your data here: ***************************************** Please note, it may take at least 45 days for full data deletion.Review fromJoanne P
Date: 02/20/2024
1 starJoanne P
Date: 02/20/2024
GoodRx fraudulently charged my credit card $9.99 a month without my approval! I have prescription drug insurance coverage and rarely pay more than $7.00 for a script. GoodRx never contacted me to verify the charge, never sent a notification in the mail. Nothing! I did some digging and apparently GoodRx teamed up with CVS in 2023. What a SURPRISE! I stopped using CVS in 2023, the worst pharmacy ever! I question whether CVS signed me up with GoodRx and shared my credit card information with GoodRx without my consent!! This is definitely not legal! I look at my credit card statements every month. I have a joint account with my spouse and when I looked at our joint statement, I thought it was my spouses charge because he has used GoodRx in the past. When I realized it was my card that was charged, I couldnt believe it! I want every ***** reimbursed, and I want GoodRx to send me the paperwork with my signature giving them the consent to charge me $9.99 a month for a service I dont need and never used! I am a senior citizen and I wonder if I was a target! Seniors have enough to deal with! Feel like this is just another SCAM, carried out my companies that we should be able to TRUST!GoodRx
Date: 02/21/2024
Thank you for your review and providing this information ******, we were able to locate and cancel the account in our system. Based on the information we have it looks like this account was opened in August 2022. The only way to sign up for GoodRx Gold is through our website or app, ************************************************************. It is a possibility your husband may have signed up in the past. We will be providing you with a full refund and removing your card from our system. Please note, refunds can take 5 to 10 business days to complete, depending upon your bank's processing time. If you have any questions about your account, please give us a call at ************. We're available Monday through Sunday from 6am to 9pm ** and would be happy to help!Review fromBarbara D
Date: 02/19/2024
1 starContacted this Company on 1-8-2024. Agreed to sign up with them because my two medications were around $1500. A month with my insurance until I met my high yearly deductible. It sounded to good to be true. Only $75.00 a month for both. Here it is 2-19-2024 and call them at least once a week since I was promised they would rush the whole process on 1-8-2024. Still nothing. They are quick to take your sign up fee and monthly payments but still nothing. I had well over a month to study this and name phone calls myself so I contacted the Companys that make the medications and found out if you cant afford your refills it is free. They send you a three month supply. ****** everything before you get conned into these people and other Companys like them. When your on a fixed income you just can not afford your prescriptions their are vultures out there waiting to con you in. I would run as fast as I could and do not waste your time on RX Savers. I know they are going to respond with my review with a lot of apologies and excuses but all of those words that they respond back to you is just words. They do not care about anything but scamming people. My two medications are life threatening if I do not take them. I have lung problems and no I do not smoke so I need Trelegy to even function and have had a heart valve replacement and have to take Enestro the rest of my life. Thats some pretty serious stuff. Like I said run as fat as you can from RX Savers.Review fromEmily F
Date: 02/19/2024
1 starEmily F
Date: 02/19/2024
Canceled my service 6 weeks ago and theyre still charging me. Never used the program and Im stuck on hold (+15 minutes) to try to get my money backGoodRx
Date: 02/20/2024
We would like to apologize for the negative experience, *****. Using the information you provided here, we were able to locate and confirm your account has been cancelled. We have also begun processing a refund for the latest charge on file. Please note refunds can take 5 to 10 business days to complete, depending upon your bank's processing time. We have also removed your card from our system. Please let us know if we can provide you with any further assistance at this time, we'd be happy to help!
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