Complaints

This profile includes complaints for Byte's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Byte

  1556 20th St Ste A Santa Monica, CA 90404-3466

• 

  Byte

  3301 N Thanksgiving Way Ste 200 Lehi, UT 84043-7070

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a down payment with byte last year in 2024fir treatment. they messed up my top teeth trying to fix bottom. I asked for a refund due to no response from them for several months during treatment. Once they started communicating with me they asked for a 3d scan of my teeth in which no dentist is willing to do. They then requested a note from my dentist stating they will not do a 3d scan as it is impossible. After turning In Document they asked that I get a note from my dentist stating I want to stop treatment. I advised byte that they already asked for a documentation stating my dentist cannot do an 3d scan and that they said they will refund after I provided it. Byte wrote back and said they refunded to original payment method from last year. I advised byte I don't have access to the original payment method ... they didn't respond to me until a day later and said it shouldn't be a problem. I provided byte with an updated card and asked that they refund to the updated card info I gave them. Byte told me it should be a problem and to contact my bank. They totally ignored my request and I have no ideas where my refund is going..... please help

  Business Response

  Date: 06/03/2025

  Hello, 
  
  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit?******************************************************** choose the option that works best for you. We look forward to assisting you further. 

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23398083
  
  I am rejecting this response because: I have asked numerous times to send my refund to updated card. I have no access to whatever was used last year. This company did not work with me as a form of attack. I need legal involved with this issue.  I never received my refund because of their actions. 
  
  Sincerely,
  
  ******** *******

  Business Response

  Date: 06/09/2025

  Hello,  
  
  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit?******************************************************** further details on how to contact us directly. 

• Initial Complaint

  Date:06/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I purchased aligners from Byte in 2020. I used them exactly as directed and they have a Byte for Life guarantee. I reached out to support several times just to be left and received no help. My dentist said these aligners have destroyed my teeth. I need a FULL refund as the guarantee they promised. I am getting no answer from their support and now they have lost *** accreditation. I feel as though I was scammed by this company as well as millions of others who have trusted them.

  Business Response

  Date: 06/02/2025

  Hello, 
  
  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit?******************************************************** choose the option that works best for you. We look forward to assisting you further. 

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23405976
  
  I am rejecting this response because:
  
  I have reached out via phone, chat, and email with no response to this matter. I can not get anyone to acknowledge my concern and initiate my refund. Please let me know when my refund per your field safety note will be initiated. 
  Sincerely,
  
  ****** ****

  Business Response

  Date: 06/05/2025

  Hello,  
  
  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit?******************************************************** further details on how to contact us directly. 

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23405976
  
  I am rejecting this response because: this business has not resolved this issue. 
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 06/13/2025

  Hello,  
  
  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit?******************************************************** further details on how to contact us directly. 

• Initial Complaint

  Date:06/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern, I am writing to formally file a complaint against Byte Aligners due to their failure to honor the Byte Protection Plan I purchased and their continued delay in issuing a promised refund. I completed the Byte Aligners treatment program approximately three years ago and then in November 2024, I noticed that my teeth had begun to shift again. I contacted Bytes customer support to report the issue and requested assistance using the $2,000 Byte Protection Plan I had purchased to ensure coverage for such issues. At that time, Byte assured me that they would send a new aligner kit free of charge to restart the treatment, as my protection plan was still active and valid. However, after weeks of silence, I followed up and was told that Byte had halted all production and would no longer be able to fulfill the protection plan. I was instead promised a full refund within 7 weeks.Since then, I have reached out to Byte more than 25 times to inquire about the status of the refund. Each time, I have been met with vague responses, telling me that it is being worked on or that it should arrive soon. It has now been over 6 months since I was promised a refund, and I have yet to receive any resolution or reimbursement. In one of the emails they stated that at this point I was going to get a FULL refund for what I paid for my aligners and of course I still do not have that either. This is unacceptable. Byte has failed to honor the terms of its protection plan and continues to delay issuing the refund that was promised in lieu of service. I am beyond frustrated and feel misled and neglected as a paying customer.If I do not receive a full resolution and refund immediately, I will be forced to pursue legal action and report this matter to all relevant consumer protection agencies.I request that the Better Business Bureau investigate this matter and assist me in getting the refund I am rightfully owed.

  Business Response

  Date: 06/02/2025

  Hello, 
  
  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit?******************************************************** choose the option that works best for you. We look forward to assisting you further. 

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23403470
  
  I am rejecting this response because: this is the same copy paste email response I have gotten for over 6 months now. This is completely unacceptable and if there is no resolution soon I will be taking legal action ton against this company because I have been delay by with this since November of 2024 and I am 100% completely fed up and disgusted with this company and the way that they are handling things. 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 06/05/2025

  Hello,  
  
  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit?******************************************************** further details on how to contact us directly. 

  Customer Answer

  Date: 06/10/2025

  You guys just keep saying the same things over and over again. I have been told that I was getting my refund since November of last year. This is completely unacceptable and beyond frustrating. I paid almost $4,000 total for my byte treatment plan and I am not able to use the byte protection plan that I paid for because you guys shut production down. In the mean time my teeth are shifting back to where it all started and Im watching my hard earned money go down the drain, and my confidence. This is an unacceptable response at this point and If I dont have my refund by the end of this month at the latest I will be taking legal action for my refund, and also the cost of what a new treatment would cost with another company to fix what you guys are destroying which is all of my progress. Reporting this to the BBB was supposed to give me a resolution but I can see that they dont do anything either so if I have to take legal action I will. I have given you guys more than enough time to give me my money back and at this point I am beyond fed up and Im done fighting. I will be moving forward with legal action if I dont get my refund asap. This is my last attempt at trying to resolve this without having to go to court.

  Business Response

  Date: 06/10/2025

  Hello,  
  
  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit?******************************************************** further details on how to contact us directly. 

  Customer Answer

  Date: 06/11/2025

  You guys have been giving me the same copy and paste response since November of 2024. I am beyond fed up and will be taking legal action against you if I dont get my refund by the end of this month. 

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm filing a complaint against Byte due to their failed orthodontic treatment and refusal of a refund.I started Byte treatment on August 9, 2024, expecting results in 26 weeks (upper) and 16 weeks (lower). This timeline proved inaccurate. By December 2024, on step 12, I was told to revert to step 7 and wear aligners for two weeks instead of one, significantly extending my ************ of April 1, 2025, I'm still on step 14. Byte has stopped direct support, directing me to a dentist and requesting X-rays and other data. My supposed 26-week treatment is now projected to take 52 weeks or more, effectively doubling the time.Given the drastic deviation from the promised plan and lack of progress, I requested to cancel my treatment and receive a full refund. Byte demands a formal letter from a dentist recommending cessation, which is an unreasonable and unrealistic request that no dentist will provide. This feels like a tactic to avoid a refund.Byte failed to deliver on its advertised timelines and guarantees. I've followed all instructions, yet I'm left with an incomplete treatment and no clear path forward.I request a full refund for my Byte treatment and an investigation into their misleading practices.

  Business Response

  Date: 05/30/2025

  Hello, 
  
  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit?******************************************************** choose the option that works best for you. We look forward to assisting you further. 
  

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23397519
  
  I am rejecting this response because:

  
  I have sent several emails without response 

  please see reference 03675110 emails. 
  
  Sincerely,
  
  **** ****** Montiel *****

  Business Response

  Date: 06/05/2025

  Hello,  
  
  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit?******************************************************** further details on how to contact us directly. 

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23397519
  
  I am rejecting this response because:

  
  Thank you for your response and for clarifying your preferred communication channels. I understand the importance of directing inquiries through your official support system for secure and accurate handling.
  However, I must reiterate my dissatisfaction with your policy requiring a doctor's letter for cancellation. This is an unreasonable and often unfeasible requirement, as many medical professionals are unwilling or unable to provide such documentation. This policy creates an unnecessary barrier for customers seeking to cancel their service.
  I urge you to reconsider this requirement and offer more accessible and reasonable cancellation methods.
  

  Sincerely,
  
  **** ****** Montiel *****

  Business Response

  Date: 06/10/2025

  Hello,  
  
  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit?******************************************************** further details on how to contact us directly. 

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a treatment agreement with Byte for clear aligners, which I financed through *******. During the course of treatment, I developed worsening dental issues, including significant chipping on teeth #8 and #9 and TMJ-related pain. My dentist treated the damage with bonded composite restorations and formally advised me to discontinue aligner use, stating the aligners no longer fit properly and posed a risk to the new restorations.I submitted all documentation Byte requested, including a dentist-signed letter on official letterhead recommending I stop treatment, confirmation of the restorations, and information regarding my overbite and TMJ. Despite this, Byte denied my refund with no specific explanation or acknowledgment of the medical concerns.They escalated my case to upper management, only to later respond with a vague denial. I have requested a detailed reason for the denial and the name of the decision-maker but have not received a reply. I am still being billed monthly by ******* for a treatment I cannot continue for health reasons.I am requesting that Byte issue a full refund or reimburse Fortiva directly to close out my loan balance, as I am unable to continue the treatment due to documented medical risks, and I have complied with all of their documentation requirements.I have attached just two screenshots shots but have many more emails as proof Amount: 1000

  Business Response

  Date: 05/30/2025

  Hello, 
  
  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit?******************************************************** choose the option that works best for you. We look forward to assisting you further. 

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23394183
  
  I am rejecting this response because: I am wanting a confirmation of refund because accepting this. I will screen shot this response and then send it to the byte support person I am speaking with and am rejecting this response until an actual resolution is resolved. 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 06/05/2025

  Hello,  
  
  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit?******************************************************** further details on how to contact us directly. 

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23394183
  
  I am rejecting this response because: I have not heard back from your team Im still waiting on my response. Also I give full permission to speak about my history or anything on here stop hiding behind HIPPA on this site to not answer. I will keep rejecting until I have a reason why I am still being charged when I have a letter from my dentist telling me to STOP aligner use. Your statement says for individuals with TMJ and overbite to stop, I have both and you asked for documentation and I gave you everything now youre saying Im disqualified from refund for not checking in but this is MEDICAL INELIGIBILITY!
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Byte due to serious safety concerns and their failure to respond to my concerns. In April 2024, I took out a $2,100 loan through ************** to finance Bytes at-home aligners. This purchase was made under the assumptionbased on Byte's advertising and assurancesthat the product was safe and effective.After using the aligners, I became aware of an ongoing lawsuit involving Byte and Dentsply ***********, citing serious safety concerns regarding their product. As a result of these concerns, I have chosen to discontinue use of the aligners to protect my health.I have attempted multiple times to contact Byte directly to request a refund. Unfortunately, I have been unable to speak with a representative or access my account without signing a waiver related to the ongoing legal case. I do not feel comfortable signing any such agreement that may limit my rights as a consumer or participant in any legal recourse.I also contacted **************, who financed the loan, and they have attempted to obtain a refund on my behalf without success. At this time, I am seeking the BBBs assistance to resolve this issue and obtain a full refund of $2,100.00 from Byte.This situation has caused me significant stress and financial concern, and I believe Byte has failed to uphold its responsibility to ensure the safety and satisfaction of its customers. I am requesting a full and immediate refund due to the misrepresentation of their products safety and the company's lack of responsiveness.

  Business Response

  Date: 05/30/2025

  Hello, 
  
  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit?******************************************************** choose the option that works best for you. We look forward to assisting you further. 
  

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23391660
  
  I am rejecting this response because:

  I am writing to formally express my deep dissatisfaction with the customer service I have received. I have made numerous attempts to resolve this issue by phone and through the link provided, but I have yet to receive adequate support or resolution.

  
  At present, I am unable to access my Byte account due to my refusal to sign a document presented to me. As you can understand, I am unwilling to sign anything after discovering that the product I was promisedat a substantial costdid not meet acceptable safety standards. This has raised serious concerns regarding the integrity of your service, product, and company.

  
  Given the ongoing lack of support, I have filed a formal complaint with the Better Business Bureau. Moving forward, I will continue communicating with Byte through a third-party company, as this has proven to be the only way my concerns are acknowledged and addressed with any seriousness.

  
  If we cannot resolve this matter promptly and appropriately through the BBB, I will be left with no alternative but to escalate this situation to a legal matter.
  I request a response within 5 business days to avoid further action.
  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 06/05/2025

  Hello,  
  
  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit?******************************************************** further details on how to contact us directly. 

  Customer Answer

  Date: 06/15/2025

   
  Complaint: 23391660
  
  I am rejecting this response because:
  

  This is not an acceptable or appropriate resolution to my inquiry.  The issues with Byte, both in terms of product results and poor customer service, are ongoing and there is no clear resolution to my dispute. Despite following all instructions and making several attempts to contact Byte, I am now unable to access my account. The password reset link provided does not work, and I have received no meaningful support to resolve this issue which prevents me from communicating with support directly through your platform.

  
  I have called and emailed Byte multiple times, but phone calls are not answered or I am hung up on, and responses to messages have been limited, delayed, or unhelpful. This inaccessibility has made it impossible to resolve the issues I've experienced with the aligners, which have not met expectations despite following the treatment plan.
  As a paying customer, I expected a higher level of service and accountability. Instead, I have encountered safety concerns around treatment, a lack of support, and limited access to even basic information about my safety concerns around treatment. I have spent significant time and money trying to advocate for myself, and this has caused considerable stress and frustration.
  
  Desired Outcome:
  I am requesting a full refund for the cost of my Byte treatment due to:

  
  Unacceptable treatment results
  Inability to access my account
  Ongoing failure by Byte to provide adequate customer service or resolution

  
  Additionally, I am requesting that Byte provide me with a working, direct link or method to access or follow up on my case without requiring account login, as I am currently locked out and unable to communicate through their system.

  
  I would prefer to resolve this matter directly with Byte and avoid legal escalation, but this will require a prompt and reasonable response. However, a claim through BBB is the only way to get a response. 

  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 06/17/2025

  Hello,

  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit?******************************************************** further details on how to contact us directly.

  Customer Answer

  Date: 06/19/2025

   
  Complaint: 23391660
  
  I am rejecting this response because:
  

  This is the same message I have received 3 times in a row. The link provided does not work. 

  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to Bytes failure to provide services as promised, contuing delay of resolution of issues, utter lack of respect of time and distance, ignorance of their own contract, and a complete lack of meaningful customer support. I have made multiple attempts over the past year to resolve this directly with Byte, only to be met with automated, copy-and-paste responses that ignore the specific details of my situation. Over and over I was promised that I would be able to make adjustments with no issue when my treatment was completed- I checked in regularly and brought up my concerns not only at the beginning prior to treatment but also at the requested aligner ******- which was then ignored for weeks.I continuiouslly has to resend or check in with the Byte advisors in order to be sure my email was received- only to have them send an automated response. I have pushed it further now and all I get is the same copy-and-paste responses with no resolution or personalized attention. Each time, I received a nearly identical copy-and-paste email stating that I must go to a dentist and pay out of pocket for something never included in the original agreement. This requirement was introduced after Byte failed to deliver, and appears to be a stall tactic to avoid issuing a refund..I am requesting a full refund and confirmation that all future billing has been permanently stopped. I am also requesting an acknowledgment that I should not be required to pay for a dentists visit in order to qualify for a refund for services Byte never fulfilled.This process has been drawn out for months with no resolution, no accountability, and no real customer service. I am filing this complaint to document Bytes failure to deliver and to help prevent others from enduring the same experience. This is beyond ridiculous at this point

  Business Response

  Date: 05/28/2025

  Hello,
  
  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business
  Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit **************************************************** and choose the option that works best for you. We look forward to assisting you further.

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23381220
  
  I am rejecting this response because: i have reached out privately continuously over and over for months and months working to resolve at this time which has now forced me to work to resolve this in a public forum. I expect immediate remediation 
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 06/05/2025

  Hello,  
  
  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit?******************************************************** further details on how to contact us directly. 

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23381220
  
  I am rejecting this response because: I have already reached out via those channels and we have not been able to resolve. My latest email states it will take an additional 3-5 business days for review

   At this point we are 6 months past the point I was supposed to be completed with treatment, and more than six months that I sent in a check in raising my concerns before getting to the end of treatment as requested- which went unanswered until I raised the possibility of going  to BBB.
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 06/13/2025

  Hello,  
  
  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit?******************************************************** further details on how to contact us directly. 

  Customer Answer

  Date: 06/13/2025

   
  Complaint: 23381220
  
  I am rejecting this response because I am still waiting on a response from my last email that I did reach out on. Your company refuses to resolve the issues at hand and would rather push to private channels so it is not visible that the issue is not resolved.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased aligners from BYTE. They send them in stages, I needed ten for the bottom and 21 for the top.Once I was ready for my retainers I reached out to ************************* of May 27th they are refusing to send my upper retainer, which has already been paid for.I called requesting my top retainer. and a replacement for my bottom retainer, which I would have to pay for since I lost it.The price is $149 to replace a retainer. Since they are refusing to service me, I would like a refund of $149, which is the cost of the upper retainer.

  Business Response

  Date: 05/28/2025

  Hello,
  
  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB).However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23380244
  
  I am rejecting this response because:
  I have tried on several occasions to reach out to BYTE and have been refused service.  I no longer trust them to fulfill their obligation. I am simply asking for  delivery of the aligner I have already paid for.

  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 06/05/2025

  Hello,  
  
  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit?******************************************************** further details on how to contact us directly. 

• Initial Complaint

  Date:05/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started my night time byte aligners back in 2020. I been wearing my retainers as stated in the insturction since I completed my aligner treatments. Now my right side of my upper teeth are caving inwards. I reached out to byte about this and had an email thread with them with multiple messages and sending them multiple pictures. Then at the end after wasting my time they said they wont help. Now my teeth are severly ****** up because of byte and will have to spend thousands to get this corrected

  Business Response

  Date: 05/28/2025

  Hello,
  
  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business
  Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit **************************************************** and choose the option that works best for you. We look forward to assisting you further.

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been having dental issues since having the retainers and the werent very communicative and Ive had cavities and issues with my gums since being with them and not happy with my teeth

  Business Response

  Date: 05/28/2025

  Hello,
  
  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business
  Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit **************************************************** and choose the option that works best for you. We look forward to assisting you further.