Business Profile
Dental Services
ByteThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Byte's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.23/5 stars
Average of 452 Customer Reviews
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Review fromMatthew H
Date: 03/19/2025
1 starMatthew H
Date: 03/19/2025
Byte is refusing to continue treatment without me visiting my dentist and got approval to continue. I went to my dentist, they gave me approval but now Byte is telling me my bite has not settled how they want and I have to go back and get my personal dentist to sign off again. My personal dentist is unwilling to sign off as they have no insight or approval into bytes plan and does not want the liability of signing off on a treatment she has no insight or oversight into. Byte is refusing to refund me even though they are refusing to continue treatment. It has been months of back and forth, no one will get on a phone call or even provide a template of what they need my personal dentist to sign (in the case I can get her to sign it). Avoid at all costs. Just waiting for the class action to start.Byte
Date: 03/21/2025
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit **************************************************** and choose the option that works best for you. We look forward to assisting you further.Review fromMakanalei K
Date: 03/18/2025
1 starMakanalei K
Date: 03/18/2025
This company is a scam. They are not professionals. I paid almost up to $5000 for treatment and they said they wont refund me until I get a dentist note. They must refund those that the treatment didnt work for. Every time I told them the treatment wasnt working they would send aligners that didnt even fit and here I am still paying monthly for something that wouldve never worked.Byte
Date: 03/19/2025
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit **************************************************** and choose the option that works best for you. We look forward to assisting you further.Review fromDonald P
Date: 03/15/2025
1 starDonald P
Date: 03/15/2025
I have been dealing with this company for close to 3 ********'s been one excuse after another while trying to get them to fulfill their end of the "guarantee". I'm back to square one with my treatment plan. I would like a total refund of my purchase, but really don't have much faith in that ever happening. Especially since byte won't even respond to any correspondence. This company is a scam.Byte
Date: 03/17/2025
Hello! Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit **************************************************** and choose the option that works best for you. We look forward to assisting you further.Review fromAmy R
Date: 03/11/2025
1 starAmy R
Date: 03/11/2025
Terrible service, did not see results, wasted $2500 and this is definitely a scamByte
Date: 03/12/2025
Hello! Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit **************************************************** and choose the option that works best for you. We look forward to assisting you further.Review fromJohanna B
Date: 03/11/2025
1 starJohanna B
Date: 03/11/2025
This is the worst experience. We thought we did enough research before getting these for my daughter. Going into this she just had a gap that she was insecure about. Now we are dealing with other issues from this treatment... Her teeth are loose gums are constantly bleeding her jaw is sore all the time to where she has to constantly take medicaition for this.. The new orthodontist that we spoke to is saying possibly root damage... And to top it off she still has the gap in her teeth so all for nothing. They want you to sign something before they will even speak with you which is crazy to me. I am demanding a full refund now since we will have to take her to start the treatment elsewhere and pay for possible other dental care due to this issue.Byte
Date: 03/12/2025
Hello! Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit **************************************************** and choose the option that works best for you. We look forward to assisting you further.Review fromCarolina Jessica P
Date: 03/06/2025
1 starCarolina Jessica P
Date: 03/06/2025
This is a scam. I spent $2,500. First, my aligner didn't fit properly, leaving a gap between one of my front teeth and aligners. Second, they gave me only 10 aligners for my top teeth, and my teeth barely moved. Third, their customer service is horrible, and they make you sign some warnings befor they provide customer service Otherwise, your emails will be ignored. I am going to do my best to fight this and get a refund.Byte
Date: 03/12/2025
Hello! Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit **************************************************** and choose the option that works best for you. We look forward to assisting you further.Review fromNicollette R
Date: 02/24/2025
1 starNicollette R
Date: 02/24/2025
I purchased byte last year and it was the worst decision. I spent close to $3K on a product that doesn't work and customer service that is never available. Now since fall 2024, they are unable to provide treatment due to internal issues and everyone who was using them is out money.I have requested my money back because it's far from fair that I have paid for my treatment already and it cannot be fulfilled. This company is clearly on the brink of some issues and they are treating their consumers like trash. They are refusing to refund me unless I visit my dentist and give them a note. Let's not waste time here.. It doesn't matter what they say, you can't do anything to help anyone. Give us our money back or watch people take you to court.Byte
Date: 02/27/2025
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.Review fromMelissa M
Date: 02/24/2025
1 starMelissa M
Date: 02/24/2025
SCAMMMERS. THEY SHUT DOWN IN OCT 2024 RIGHT AFTER I STARTED TREATMENT, HAVENT PROVIDED ANY OF THE SUPPORT THEY CLAIMED THEH WOULD, NOW MY SET IS DONE AND TEETH ARENT STRAIGHT. THEY BREACHED CONTRACT AND ARE NOW DEMANDING I SEE AN ORTHODONTIST WHEN I SIGNED UP FOR THEM TO BE MINE. NO ONE ANSWERS THE PHONE OR CHAT, EVER. I CANNOT GET REVISION TRAYS I PAID FOR. NOW THEY ARE SAYING I REPORTED ACTIVE PERIODONTAL DISEASE WHEN I FIRST STARTED WHICH I CERTAINLY DID NOT AND IF SO THEN WHY ARENT THEY REFUNDING ME IMMEDIATELY???? THE LAST TRAY RECENTLY CAUSED GUM RECESSION ABOVE MY CANINE AND I DONT TRUST THEM REGARDLESS! *** INVESTIGATION AND THEY ARE DOING ANYTHING TO DENY REFUNDING MONEY.... STILL PAYING FOR NO TREATMENT POOR RESULTS AND NO WAY TO CONTACT ANYONEByte
Date: 02/25/2025
Hello! Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit **************************************************** and choose the option that works best for you. We look forward to assisting you further.Review fromLeigh J
Date: 02/20/2025
1 starLeigh J
Date: 02/20/2025
I am on my third treatment plan and my teeth are still not straight. Devices made my teeth worse. They refuse to allow me to continue my treatment unless I sign a form that I was never legally obligated to. They refuse to give me a refund unless I had a doctor or dentist write them a letter stating that the aligners were not medically safe for me. They wont pay for the dentist either. Ridiculous. Thankfully, I work for **************** law firm so I will be getting a lawyer involved. I will also ensure the dentist that is assigned to my treatment plan is throughly investigated. If they have a true dentist and orthodontist reviewing treatments, none of this should have happened.Byte
Date: 02/24/2025
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit **************************************************** and choose the option that works best for you. We look forward to assisting you further.Review fromAlexis S
Date: 02/17/2025
1 starAlexis S
Date: 02/17/2025
Aligners dont fit , been going back and forth with byte for about a year and they refuse a return . Refuse to help me in anyway Im paying monthly for Byte Aligners that I cant even wear . Never gotten help to get a full return .Byte
Date: 02/18/2025
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
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