Reviews

This profile includes reviews for Byte's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Byte

  1556 20th St Ste A Santa Monica, CA 90404-3466

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  Byte

  3301 N Thanksgiving Way Ste 200 Lehi, UT 84043-7070

Review Details

• Review fromIke H

  Date: 10/11/2022

  1 star

  Ike H

  Date: 10/11/2022

  WARNING. This service does not work. I had braces when I was 20 which resulted in a perfect smile. My teeth have shifted since then, and I thought Byte would be able to correct this. I was very wrong. The retainers did not fit properly so they had me file and cut away excess material on my own. I used their Hyperbyte and finished all of the steps of their treatment and it did not result in aligning my teeth at all. There were gaps between the teeth and my two front teeth overlapped. They simply were not straight. I tried to work this out with them, and they sent me extra aligners. The extra aligners did not fit my teeth even a little bit. I could have found a better fit from fake teeth in a Halloween store. This whole service was so bad I would not recommend it to anyone. Now they won't release me from my payments without having a dentists recommendation which is the process I'm going through now. Save yourself time and disappointment by not doing business with Byte.

  Byte

  Date: 10/12/2022

  Hello Ike, thank you for leaving this feedback we completely understand your frustration and want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. Our team is available to speak via phone call at (XXX) XXX-XXXX Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of! You can also fill out the link at https://patient.byteme.com/ or email us at ***********@byteme.com to connect with the Byte Support Team. We are standing by for support!

• Review fromSamantha R

  Date: 10/10/2022

  2 stars

  Samantha R

  Date: 10/10/2022

  Great product idea. Seriously flawed. I really like my aligners and don't have issues with them. My issues have been with customer service, payment processing and the app.. I reached out to byte and haven't heard back.

  Byte

  Date: 10/12/2022

  Hello, thank you for leaving this feedback we are always looking for ways to improve on our customer experience and service. We want every customer to have an enjoyable experience while in treatment while also providing the best support. We do want to look further into this for you, please give us a call at XXX-XXX-XXXX or send us an email at patient.byte.com/support. We are standing by for support!

• Review fromSuzanne B

  Date: 10/09/2022

  1 star

  Suzanne B

  Date: 10/09/2022

  I had an awful experience with this company, change their BBB rating. I waited 2 months for my second set of aligners. My treatment was supposed to be done in September now November. I couldn't reach them on the phone, email or on the app for weeks. THIS IS AN AWFUL COMPANY. They do not care about their customers. Should not be on approved on the BBB site. .

  Byte

  Date: 10/11/2022

  Hello Suzanne, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. Our team is available to speak via phone call at (XXX) XXX-XXXX Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of! You can also fill out the link at https://patient.byteme.com/ or email us at ***********@byteme.com to connect with the Byte Support Team.

  Suzanne B

  Date: 10/30/2022

  BBB please investigate this company and change their rating. I responded to them after they received your email but no response, again.

• Review fromGloria H

  Date: 10/04/2022

  1 star

  Gloria H

  Date: 10/04/2022

  DO NOT order from Byte: 1) HORRIBLE customer service that works like this: you contact them, they and you a chipper response asking for more information like photos and asking questions of how you are wearing your aligners. Then, no response for days, you get another customer service agent asking you the same questions, asking for the same photos, and then no response for days. And....you get the point? 2)There is no proper follow-up with a real dentist or professional, just nonstop canned responses from "Dental Assistants" which I'm not even sure are real licensed professionals b/c you never get a full name. I'm not even sure this is all legal to have someone purchase a medical device with basically no real patient care and people that are totally unqualified giving you, the client the run around. Now, watch some chipper upbeat person will respond to this negative review and say, "Contact ** immediately!" Guess what. I have, and you guys have been just AWFUL. I would like a full refund. The product doesn't work. At all.

  Byte

  Date: 10/07/2022

  Thank you for providing this feedback, Gloria. When reaching out to our Byte Support team you may be asked to send photos more than once as we need to make sure they are clear and the quality is as best as it can be. This will help our team to determine the best next steps for your treatment or determine if we need to get any additional photos that showcase the customers concerns. This is also a requirement for remote treatment as we are not able to evaluate your progress chairside. Byte is partnered with a team of board certified dentist and orthodontist to oversee all treatment plans. Each customer has access to speak with a member of their Clinical Support team should any concerns arise. We are happy to provide additional information and assist further with addressing these concerns. Please send us an email at ***********@byteme.com.

• Review fromAmaya H

  Date: 10/03/2022

  1 star

  Amaya H

  Date: 10/03/2022

  So at first it seemed like a wonderful promotion- "only $15 to get an impression kit" Then it went from me needing alignment for the day and that there are options for paying besides out of pocket which I knew I wouldn't be approved for. Now the after a three months they ******* me back in saying this is the last month before your account is deleted and hurry up and speak to advisor before your impression goes bad due to shifting of teeth. Which I do reach back out and now all of a sudden they have a 4th payment option that "550+ credit score" so I'm like this is perfect especially since my score is lower but definitely not 550 . I applied and still got denied which is odd because my score is higher it's 590+ so I feel scammed by whatever they use to check credit because I also make over $10,000 speaking to an advisor has been completely a waste of time. They'll text and then ghost you. I either want my $15 back or have them look into why I was disapproved

  Byte

  Date: 10/07/2022

  Hi Amaya, thank you for providing us with this information. We are happy to clarify some information regarding financing! We offer financing through a few different third party companies, if one of these companies denies a customer we advise them to reach out further so they can get the most accurate information for the cause of denial. We do offer financing through BytePay as well, which does not require a credit check and has a 100% approval rate. If you have questions regarding this you can reach back out to your Byte Advisor for more details or give us a call at XXX-XXX-XXXX.

• Review fromLaura L

  Date: 09/26/2022

  1 star

  Laura L

  Date: 09/26/2022

  I have been trying to get a refund on my aligners . I don't feel comfortable getting them after reading bad reviews .I don't feel comfortable moving forward with byte. I've emailed customer service multiple times and they have been horrible I haven't gotten a response.

  Byte

  Date: 09/29/2022

  Hi. Thank you for reaching out and for your feedback, it's very helpful for us. We would like to investigate this further and see what we can do to help. Please reach out to us as soon as possible at ***********@byteme.com so we can best assist.

  Laura L

  Date: 10/01/2022

  I still haven't gotten a response I emailed. I don't feel comfortable going forward with byte aligners . I want a refund.

• Review fromStaci P.

  Date: 09/20/2022

  5 stars

  Staci P.

  Date: 09/20/2022

  Byte has been super easy to use and I like that my teeth get straighter week by week. Their technology is spot on and they are on top of their game.

  Byte

  Date: 10/05/2022

  Thank you for this feedback, Staci! We try to give every customer the best experience possible when starting treatment. Please let us know if you have any questions or concerns, we are standing by for support.

• Review fromEric B

  Date: 09/13/2022

  1 star

  Eric B

  Date: 09/13/2022

  In the beginning the company seemed so helpful. I felt like I was on the right path. The product has not worked after three times of trying. I have followed everything in my care plan to a tee, and it is not working. They have done the run around too many times now. The product will not work!!! My teeth apparently need actual braces. They want me to pay for a dentist to say that the product will not work. The dentist at Byte should be able to see the product is not working based on my lack of results. The company knows that the product does not work for everybody and should stand by that. Not make it a struggle to get a refund.

  Byte

  Date: 09/15/2022

  Hello Eric, thank you for leaving this feedback we understand your frustration and work our best to improve on our customer experience. Please note that many of our customers reflect results at different rates which is why we work with each customer every step of the way to ensure we get the the results they anticipated to end with. This may mean adjusting our approach with additional aligners which will be covered under our Aligner Guarantee if treatment guidelines are followed. We have been working hard and staffing up to ensure we provide the needed support to every customer. We have since got our response times back to 24 hours between emails and our phone lines are fully open and operating! We want to look further into this for you, please give us a call at XXX-XXX-XXXX or send us an email at patient.byte.com/support. We are standing by for support!

• Review fromBrooke A.

  Date: 09/07/2022

  5 stars

  Brooke A.

  Date: 09/07/2022

  Great product, great costumer service! Byte has really helped straighten my teeth!

  Byte

  Date: 09/13/2022

  Hi Brooke, thank you for this amazing review! We are so happy to hear this! Please feel free to reach out if you have any questions or concerns.

• Review fromJennifer R.

  Date: 09/02/2022

  2 stars

  Jennifer R.

  Date: 09/02/2022

  Terrible company. They charge the same whether they do your whole mouth or not. They made me believe they could treat my whole mouth. Got my aligners and they only sent aligners for the top. Still charging me the same as if they were to treat my whole mouth. I couldn't cancel because they have a no return policy. Would not recommend

  Byte

  Date: 09/06/2022

  Hi Jennifer, we appreciate you providing this feedback! Here at Byte, we do not price our system according to amount of work that needs to be done. When you purchase aligners the price is a comprehensive all in one cost which includes; dental imaging, manufacturing, accessories, shipping and the HyperByte (valued at $699). Prior to entering treatment all customers are sent a 3D rendition of their treatment plan so they can review the adjustments being made and approve of the treatment plan before the aligners are sent to manufacturing. In this 3D rendition, you will be able to review that the plan is a single arch treatment and should have received an email from our Clinical Support team explaining why dual arch treatment cannot be completed. If you have additional questions or concerns, please give us a call at XXX-XXX-XXXX or go to https://patient.byte.com/support to complete a Support Request and we will be happy to look further into this for you.