Reviews

This profile includes reviews for Byte's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Byte

  1556 20th St Ste A Santa Monica, CA 90404-3466

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  Byte

  3301 N Thanksgiving Way Ste 200 Lehi, UT 84043-7070

Review Details

• Review fromKristymarie E

  Date: 08/11/2022

  1 star

  Kristymarie E

  Date: 08/11/2022

  I started my treatment in January maybe February. Before then they were very available for questions or anything but after I started getting my liners I started to have a little bit of issues. Whenever I would try to contact them I get an email stating that they have more than unusual high volume customers. They asked me to send pictures my aligners would crack I'm not a grinder they cut into my gum in my tongue. They keep asking me to send pictures I keep sending the pictures of the cracked liner the fit of the aligners. Can't get a hold of nobody I'm at the end of my treatment I still have a gap in my mouth I have one tooth that hasn't turned and my teeth are still a little crooked. It's so hard to get in touch with someone and I sometimes my jaw hurts from them. I went to my dentist and we took a recent pano and looked at the pano from last year and there's no difference in both panos. Regardless I am unhappy with the money I invested into this company I would like a refund. For what I paid for.

  Byte

  Date: 08/15/2022

  Hello Kristymarie, thank you for leaving this feedback we understand your frustration and work our best to improve on our customer experience. Please note due to a higher than normal volume we have been encountering some minor delays in our response time. However, we have since got our response time back into the 24-48 hour between emails. Our phone lines are also open for support at XXX-XXX-XXXX. We want to look further into this for you, please give us a call or send us an email at ***********@byteme.com.

• Review fromTK T

  Date: 08/09/2022

  1 star

  TK T

  Date: 08/09/2022

  Reason I'm giving this company a 1 is because they sold to my child whom is only 16!!! My other complaint is due to this my child had to have 2 emergency surgeries of the result of using this product!!! These 2 surgeries were both life threatening and exactly 9 days apart from one another!!! I'm not at all satisfied with this company and I really want answers b/c your little receptionist kept giggling and laughing about the situation

  Byte

  Date: 08/15/2022

  Hello, thank you for sharing this review. We sincerely apologize this was your experience with Byte. Please note that we have a very strict approval process and especially when it comes to minors. Anyone under the age of 18 must enter treatment with parental consent and this must be specified in the Byte Account. We will be happy to look further into your concerns and get this appropriately resolved. Please give us a call at XXX-XXX-XXXX or send us an email at ***********@byteme.com. We are standing by for support!

• Review fromRita C

  Date: 08/07/2022

  1 star

  Rita C

  Date: 08/07/2022

  Do not order from them. If you will have any issues with aligners good luck getting any help. I have been sending customer support pictures they requested to identify problem for almost 2 months. And then they finally emailed me stating that I need to pay another $699 to fix the problem because I already ordered first set of retainers. I have selected in the app that progress is not satisfactory prior to ordering retainers with no feedback. I ordered first set of retainers because they send me an email telling me to do so. It is a rip off. If aligners will fit then you will be fine but if not then you pretty much wasting your money. I am really disappointed with Byte. What a waste of my time and money

  Byte

  Date: 08/15/2022

  Hello Rita, thank you for leaving this feedback we understand your frustration and work our best to improve on our customer experience. Please note due to a higher than normal volume we have been encountering some minor delays in our response time. We understand this is less than ideal, however, we are working out best and staffing up to get to every customers question or concerns as soon as possible. Please note we have since got our response times back into the 24-48 hour time frame between emails. We want to look further into this for you, please give us a call at XXX-XXX-XXXX or send us an email at patient.byte.com/support.

• Review fromSarah N

  Date: 08/06/2022

  1 star

  Sarah N

  Date: 08/06/2022

  I spent $2300 on the entirety of my aligners and was only sent out the first half. My teeth are not fixed and they are not doing anything about it. They told me to back track to my previous aligners since they had a gap between my teeth. Once I back tracked, they would send out the rest of the aligners. One month later and still nothing. This company is a complete scam. I regret my purchase. Anyone and everyone should stay far away from Byte as they lack customer service and you will be scammed. I am still not promised the rest of my aligners and I completely paid off my entire treatment:(

  Byte

  Date: 08/15/2022

  Hello Sarah, thank you for leaving this feedback. We take all of this information into consideration to help improve on our customer experience. Please note that we do only send the first 15 sets of aligners if customers treatment plan exceeds 15 weeks. This allow for our team to review the fit and progress of the aligners midway to ensure everything is on track to the projected end result. If there are any fit issues this allows our team to get you back on track with the treatment plan before sending out the remaining steps. If the remaining steps were sent without this check-in then they would not fit upon arrival nor will the end results be achieved. We want to look further into this for you and provide any available updates, please give us a call at XXX-XXX-XXXX or send us an email at ***********@byteme.com.

• Review fromAlex P

  Date: 08/06/2022

  1 star

  Alex P

  Date: 08/06/2022

  I started their program with the guarantee of 100% customer satisfaction. The Hyperbyte didn't work from the start and the "retainers" gave me migraines. I emailed customer service multiple times with my issues and after going back and forth they sent for their product and had me sign a "general release". My account was cleared of any funds owed and we parted ways. A YEAR LATER....I'm contacted by a debt collection agency stating Byte has escalated my "balance owed" to them. WTF!!! I sent them the paperwork showing I was given a refund after sending the product back! No one will give me any answers and meanwhile its my credit that is damaged. DO NOT TRUST THESE PEOPLE!!

  Byte

  Date: 08/15/2022

  Hello, thank you for leaving this feedback we understand your frustration and work our best to improve on our customer experience and service! Please note that we recently moved our Financial partner to a new company, which does not mean it is a debt collector this simply is just an additional support to our customers that chose BytePay which was financed for monthly payments. If any customer was released from our care and received a refund then the account was closed and no need to worry about any debt collections. The email was sent to every customers email address that was tied to this company so we apologize for any confusion this may have caused. We will be happy to look further into this and provide any available updates, please give us a call at XXX-XXX-XXXX or shoot us an email at ***********@byteme.com.

  Alex P

  Date: 08/15/2022

  It was from a debt collection agency because I spoke to them and that's how they identified themselves. If I hadn't saved the refund information clearing my account since last August, I would have had no chance to fight this debt. How your company handles it's customer service and ultimately their credit is in serious need of an overhaul. How many people didn't save the backup to their refund and are now being penalized?
  After several conversations (and I had documentation promoting I was correct) I have new emails apologizing for how this has impacted me and they are removing me from collection (gee....thanks) and clearing the debt....what should have been done a year ago!

• Review fromRose B.

  Date: 08/04/2022

  5 stars

  Rose B.

  Date: 08/04/2022

  Byte has been one of my best investments. My smile is changing for the better, thanks to Byte. The customer service is excellent and the process is very easy in keeping up to date by using the Byte App. I'm very pleased so far. Glad I made this decision.

  Byte

  Date: 08/16/2022

  Thank you for the amazing review, Rose! We are so happy to hear about your experience and we are so excited for you! Please do not hesitate to reach out with any questions you have. We are standing by for support!

• Review fromMatthew B

  Date: 08/01/2022

  1 star

  Matthew B

  Date: 08/01/2022

  At first it was an incredible experience, they were very responsive up until I first got my set of aligners...then it was downhill from there. After doing the initial 9 weeks I was not satisfied with the outcome and it took about 1 month to even hear from customer service (their phone line has been shut off for about 4 months now).
  
  After finally hearing back they stated that I should redo the impressions and entire process. Another month passed *** I finally get the new impressions sent in and then it took 2+ months to even hear from them/recieve new aligners.
  
  The new aligners for my refinement have arrived with zero instruction or information and it is adding an additional 12 weeks to the process. Keep in mind I was supposed be done after 9 weeks, we are now going on 9+ months with horrible communication and customer service. The only offers for these issues have been promo codes for whitening foam.
  
  Horrible company and horrible customer service. A shame that they are responsive up until you spend your money.

  Byte

  Date: 08/05/2022

  Hello Matthew, we can understand your frustrations. We want to make sure each customer is getting to their new smile in the safest and best way possible. We want to look into your concerns and do what we can to help. These concerns are best handled by the Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at (XXX) XXX-XXXX Monday-Sunday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at ***********@byteme.com to get connected with to the Clinical Team.

• Review fromKimberly S

  Date: 07/28/2022

  1 star

  Kimberly S

  Date: 07/28/2022

  I started off my journey with Byte very optimistic and excited but have grown increasingly frustrated with them. I was told I would have a representative who checked in with me regularly - no one ever checked in with me the whole treatment time. Upon completion of my treatment I reached out to say my teeth were not fully aligned yet. I was able to talk to customer service who seemed highly uninterested in my concerns and they never connected me to the clinical team. I have gotten no helpful responses to this urgent concern for 6 weeks, and absolutely no answer to wether they will deliver on their promise of straightening my teeth. I would highly recommend using a different company.

  Byte

  Date: 08/05/2022

  Hello Kimberly, we can understand your concerns. At Byte, we know how important communication is and we always strive to be open and transparent. Every person's anatomy is different and sometimes teeth can be a bit more stubborn than we anticipated. We want to look into your concerns and do what we can to help. These concerns are best handled by the Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at (XXX) XXX-XXXX Monday-Sunday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at ***********@byteme.com to get connected with the Clinical Team.

• Review fromJohn D

  Date: 07/28/2022

  1 star

  John D

  Date: 07/28/2022

  They stopped taking phone calls and emails while people have issues and orders and questions...shadiest company ever and there's no way of getting refunds. As crappy smiledirect is too, it's alot better and more professional... ***'t think once about going withh this company, you can't even get a hold of them anyways.

  Byte

  Date: 08/05/2022

  Hi Don, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. Our team is available to speak via phone call at (XXX) XXX-XXXX Monday-Sunday, 8 AM-6 PM MST.

• Review fromTracy P

  Date: 07/26/2022

  1 star

  Tracy P

  Date: 07/26/2022

  Poor aligners and poor service!!! The aligners didn't fit. I tried to tell them in the beginning and they just said to move up a set. Toward the end it wasn't finished. I called it took 3 weeks for an email return and when I originally called I was on my last aligner. I replied after that 2 weeks later I got an email I didn't read it because it was less 2 weeks before my wedding. So about a week before my wedding I got a notification that my payment declined. Due to loosing my debit card not long before that and didn't realize I forgot to change it. About an hour later this guy calls can't speak English to good. He announces himself and started to ask me to confirm my info. I told him I don't know you and I'm not verifying anything because you just told me you name that's all. He proceeded to argue that he did and then said thank you for being nice and said his name and Byte and hung up. Omg I wasn't a priority so my wedding is my priority. So after everything thing settled and I called and talk to someone. I was about a month and half behind. I called and explained everything and that im going to pay in about a week he took a promise to pay and said my account will be fine. 2 days before the promise to pay they send me to collections!!! That's where I am at the moment just got the email about it!

  Byte

  Date: 08/05/2022

  Hello Tracy, we can understand your frustrations. At Byte, we know how important communication is and we always strive to be open and transparent. We want to look into your concerns and do what we can to help. These concerns are best handled by the Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at (XXX) XXX-XXXX Monday-Sunday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at ***********@byteme.com to get connected with to the Clinical Team.