Reviews

This profile includes reviews for Byte's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Byte

  1556 20th St Ste A Santa Monica, CA 90404-3466

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  Byte

  3301 N Thanksgiving Way Ste 200 Lehi, UT 84043-7070

Review Details

• Review fromBrittany V

  Date: 07/26/2022

  1 star

  Brittany V

  Date: 07/26/2022

  I started the refund process with Byte April 7th 2022. As of today July 26th, 2022. I have been promised a direct phone call which has not been made. we have a 1,000 mile email thread of broken promises. Their response time is 3-5 business days to return a phone call. They have no explanation but that they are trying. I have tried my best not to include my lawyer and end up spending more money than I am owed from Byte originally. Your best bet is TO NEVER DO ANY BUSINESS WITH BYTE ONE THING YOU CAN look forward to with them I will say is getting a run around they are amazing at mind games and playing with your money. When in turn if this were any amount of money ($2,500) that was owed to Byte, you would be in collections. FAIR WARNING RUN!!

  Byte

  Date: 08/05/2022

  Hello Brittany. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (XXX) XXX-XXXX Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

  Brittany V

  Date: 08/06/2022

  This is posted to make them seem decent! They are the definition of first hand fraud! We have now 30 emails between April and August of them promising to return $2600. They continue to give a duck and goose chase! I just received a letter from collections. This company never answer's the phone. I've left numerous voicemails. They as of this Monday just stated once again that my refund has been approved but they no longer have an update aside from a few more weeks.

• Review fromJessica G

  Date: 07/26/2022

  1 star

  Jessica G

  Date: 07/26/2022

  I have been charged numerous times within the last few days for my payment. I have called and keep getting passed ******* sent email, have called my bank to stop payment (bc the first one went thru already) ... I'm getting no response from Byte at all! This is ridiculous.

  Byte

  Date: 08/05/2022

  Hello Jessica. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (XXX) XXX-XXXX Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

  Byte

  Date: 08/05/2022

  Hi Jessica. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (XXX) XXX-XXXX Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

• Review fromJeremy B

  Date: 07/25/2022

  1 star

  Jeremy B

  Date: 07/25/2022

  I've been wearing my first set of aligners since 2020 and my teeth still aren't where they need to be. I have tried calling, texting, e-mailing and created multiple support tickets and nobody has responded back. I would rather have a refund than have to keep dealing with this ****!

  Byte

  Date: 08/05/2022

  Hello Jeremy, We want to make sure each customer is getting their new smile in the safest and best way possible.. Every person's anatomy is different and sometimes teeth can be a bit more stubborn than we anticipated. We want to look into your concerns and do what we can to help. These concerns are best handled by the Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at (XXX) XXX-XXXX Monday-Sunday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at ***********@byteme.com to get connected with the Clinical Team.

  Jeremy B

  Date: 08/11/2022

  I sent an e-mail this past Sunday to ***********@byteme.com and still haven't heard anything back

• Review fromChristine C

  Date: 07/25/2022

  1 star

  Christine C

  Date: 07/25/2022

  I started back in February 2022 and committed to the Byte program by splitting payments with monthly payments on my cc. Well, June came around, now at the 14th week and after sharing my progress they said aligners were not made correctly, too much spacing, not a perfect fit. Well, I'm still waiting....I have called numerous times and referred to send emails. I sent them and they want me to be patient with their short staff issues. Sorry, I want my monthly payments to stop until they get their act together so I'm alerting my cc company and will file a complaint with them as well.

  Byte

  Date: 08/05/2022

  Hello Christine, we can understand your frustrations. Every person's anatomy is different and sometimes teeth can be a bit more stubborn than we anticipated. We want to look into your concerns and do what we can to help. These concerns are best handled by the Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at (XXX) XXX-XXXX Monday-Sunday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at ***********@byteme.com to get connected with to the Clinical Team.

• Review fromDaniel T.

  Date: 07/24/2022

  1 star

  Daniel T.

  Date: 07/24/2022

  My name is ****** ***** I signed up for byte on 5/30/2022 I paid in full! I received my aligners and began treatment all seemed well. i switch every 5 days. About three weeks ago I noticed there were only 15 aligners in my box of 17 and I was concerned so I reached out to CS. The response I got was they only send out the first 15 and then I will receive the rest. I was concerned because I had to switch in a few weeks. I have also asked about my last top aligner do I continue wearing it since I was on my last one a month ago and they have repeatedly ignored my question. So I've kept it in. I've tried calling and the message says experience high call volume and hangs up for the last week anytime of day I call. I've been sending requests for my aligners,photos of my teeth ect because I was supposed to switch to my #16 on Thursday 7/21 and I don't have them. They are in breach of contract and delaying my treatment. I'm sending a notice of dispute for the charges due to the fact they are not responding. This is really unprofessional. Their main website now says sorry for any delays in treatment we are staffing up? Something is going on with this company beware!

  Byte

  Date: 08/05/2022

  Hello Daniel, we can understand your frustrations. We want to make sure each customer is getting to their new smile in the safest and best way possible. We want to look into your concerns and do what we can to help. These concerns are best handled by the Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at (XXX) XXX-XXXX Monday-Sunday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at ***********@byteme.com to get connected with the Clinical Team.

• Review fromDebora C

  Date: 07/22/2022

  1 star

  Debora C

  Date: 07/22/2022

  There is something strange going on with the BYTE company. As seen in other reviews, my attempts to reach customer service have also failed. No response from the company. The sound of crickets is deafening. BYTE company advertises themselves as a top-notch customer service friendly company. Fortunately my treatment plan is done, and I would like to order replacement retainers. The free retainer has already split after less than six months. As mentioned, it's weird to go from easy customer service contact to no customer Service contact. What's really going on with the BYTE company?

  Byte

  Date: 08/05/2022

  Hello Debora, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. Our team is available to speak via phone call at (XXX) XXX-XXXX Monday-Sunday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at ***********@byteme.com to get connected with to the Clinical Team.

• Review fromDavid B.

  Date: 07/22/2022

  5 stars

  David B.

  Date: 07/22/2022

  Everything has come through exactly as advertised by Byte. Aligners are working perfectly (I'm about half way there!) and they are great people to work with.

  Byte

  Date: 08/05/2022

  Hey David, thanks for this awesome review! We try to make the process as easy & informative as possible. We are so excited for you!

• Review fromKelly H

  Date: 07/21/2022

  1 star

  Kelly H

  Date: 07/21/2022

  I have been trying to get my money back from this company for months! My top aligners will not fit over my teeth and every time I let them know they say lets take more pictures and another impression. I keep doing it but nothing is changing, the aligners come in and they don't fit! In the mean time they are taking money out of my account for something I can't help. I want my money back!!

  Byte

  Date: 08/05/2022

  Hi Kelly. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns as these concerns are best handled by the Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at (XXX) XXX-XXXX Monday-Sunday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at ***********@byteme.com to get connected with the Clinical Team.

• Review fromTina M

  Date: 07/20/2022

  1 star

  Tina M

  Date: 07/20/2022

  I purchased Byte - after a month of being pursued by one of their sales team. I am in my late 50s and I was unsure about a home product that promises to straighten teeth. I have a lot of dental crowns and root canals. Before I purchased the product, I asked my sales rep about a refund if for any reason the Aligners did not work or I had issues. He guaranteed me that Byte would refund my money if this was the case. I have this in writing via text. Cut to: I received the Aligners. They did not FIT my teeth properly. I couldn't get the bottom ones on at all, and the top did not fit correctly. Also, I hurt one of my back molars with a crown trying to get the Aligner to fit. I thought maybe I needed to apply more pressure to snap them on. I immediately tried their support number. No answer. They encourage one to communicate via their online support. I proceeded to send online inquires to no avail - many many inquires. Yesterday I did hear back from a nice young woman. She couldn't help me with my issue but was going to refer my case to someone who could help me. But she did verify that she saw on record the commitment Byte made regarding my refund. So far, no one has reached out to me to resolve this issue. My advice: Buyer beware. This company offers a medical/dental product and they have no one who can support their 'patients' dental issues, fit. questions. This seems really irresponsible and unethical. And it is so interesting that when I was deliberating whether or not to purchase these -- I heard from the sales rep almost EVERY DAY. And after getting a guarantee that if for any reason that the Aligners didn't work or damaged my teeth that I would be reimbursed my money. Does this seem like a legitimate business?

  Byte

  Date: 08/05/2022

  Hello Tina, we want to make sure each customer is getting their new smile in the safest and best way possible. These concerns are best handled by the Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at (XXX) XXX-XXXX Monday-Sunday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at ***********@byteme.com to get connected with the Clinical Team.

• Review fromGina M.

  Date: 07/20/2022

  1 star

  Gina M.

  Date: 07/20/2022

  Telephoned BYTE Cust Serv for direction on how to proceed w/ one of the aligners which was cracked and I was unable to wear. The automated system instructs that you email the issue at their website due to "higher than usual call volume". Now two days later, no response. Tried The App, it glitches...dead end w/each method of communication.

  Byte

  Date: 08/05/2022

  Hi Gina, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, our team is available to speak via phone call at (XXX) XXX-XXXX Monday-Sunday, 8 AM-6 PM MST or send us a direct message through Facebook and our team would be happy to assist. Let's make sure you are being taken care of!