Reviews

This profile includes reviews for Byte's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Byte

  1556 20th St Ste A Santa Monica, CA 90404-3466

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  Byte

  3301 N Thanksgiving Way Ste 200 Lehi, UT 84043-7070

Review Details

• Review fromCaitlynn H

  Date: 01/18/2025

  1 star

  Caitlynn H

  Date: 01/18/2025

  BYTE is a scam. Im not satisfied with treatment. What can be done about this?

  Byte

  Date: 01/21/2025

  Hello! Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit **************************************************** and choose the option that works best for you. We look forward to assisting you further.

• Review fromJ. H.

  Date: 01/17/2025

  1 star

  J. H.

  Date: 01/17/2025

  In 2022 I purchased Byte aligners. I began using them and expressed to my support person at Byte about having trouble with extreme pain and my teeth not shifting at all. They continued to urge me to start back at aligner 1, when I had been following the plan and was on week 13. All my aligners were essentially stretched out and useless. I was supposed to get aligners 14-finish and never received them because my teeth wouldnt shift. I am extremely disappointed in the thousands of dollars I paid in anticipation for straight teeth, only to never achieve them AND never receive the 2nd half of the aligners I paid for. 10/10 do not recommend.

  Byte

  Date: 01/21/2025

  Hello! Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit **************************************************** and choose the option that works best for you. We look forward to assisting you further.

  J. H.

  Date: 01/26/2025

  I have reached out via email, and even sent a follow up email and still have not received a response. I tried calling and get a generic message that youre experiencing high call volumes and will call me back, still nothing. This is exhausting.

• Review fromCarreker K

  Date: 01/16/2025

  1 star

  Carreker K

  Date: 01/16/2025

  I would like a full refund of the aligners. I consistently had issues with byte I do not feel confident that my money was spent in a safe or practical way. I spent a total of $2477.96 to recieve cavities, broken teeth due to poor fit, receiving gums, cut and scars inside my lips, etc.

  Byte

  Date: 01/17/2025

  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.

• Review fromAngelina D

  Date: 01/15/2025

  1 star

  Angelina D

  Date: 01/15/2025

  This company is a total scam. They have falsely advertised to straighten my teeth in 4 months. I have seem no results. Every time I do a monthly check-in and send photos, they say it looks great and I am on track. Which I am not even close to the results I want. They sent me 15/17 of my trays. They paused shipment so I never received my last 2 trays. There is no way I will get the results I want from my last 2 trays. I have decided to stop treatment and I am so dissatisfied with my experience.

  Byte

  Date: 01/17/2025

  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.

• Review fromKyra C

  Date: 01/14/2025

  1 star

  Kyra C

  Date: 01/14/2025

  *** reached out to the company MANY times. Through messaging, I called in and waited on hold for 40 minutes then requested a call back. I have also submitted a request. I have not received a call back or had contact with customer service on behalf of my two kids treatment. Im am not happy with the care byte has provided for both of my teenagers. Their teeth look terrible and Ive heard from absolutely no one. Weve paid too much to have their teeth look crooked still and to be ignored. We are paying $2,500 for each kid. Either I want my money back, or I want byte to finish treatment on their teeth and have them actually look good. TERRIBLE customer service once you start payment plans l.

  Byte

  Date: 01/16/2025

  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.

• Review fromAudrey P

  Date: 01/10/2025

  5 stars

  Audrey P

  Date: 01/10/2025

  SCAM THEY OWE ME MONEY FOR "TREATMENT" THAT I AM STILL PAYING FOR AFTER THEY STOPPED "TREATMEANT"

  Byte

  Date: 01/13/2025

  Hello! Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit **************************************************** and choose the option that works best for you. We look forward to assisting you further.

• Review fromDorothy L

  Date: 01/09/2025

  2 stars

  Dorothy L

  Date: 01/09/2025

  This company has falsely advertised teeth straightening for top and lower teeth. They neglected to state that there is NO straightening treatment for lower teeth, which is what I need. They did send an entire kit and tooth whitening products which are nice. I have emailed on multiple occasions, the only response I get is that I need to go sign an agreement in order to get an answer. They can keep the money they have already taken, but will not discontinue service. I have visited a dentist due to cuts on my gums and the fact the aligners do not fit properly, still no response. This company is just another scam to add to the incompetent companies stating they are something they are not!

  Byte

  Date: 01/13/2025

  Hello! Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit **************************************************** and choose the option that works best for you. We look forward to assisting you further.

• Review fromKassandra H

  Date: 01/09/2025

  1 star

  Kassandra H

  Date: 01/09/2025

  If there was a no star option i would, because this is ridiculous how many including myself have gone above and beyond contacting byte and contacting bytepay and both are stating its someone elses fault that refunds arent being handed out. I have been dealing with this since October was told it would be 30days. After 30 days im then told it would be 6-8 weeks. Called bytepay because i got a notice in the mail about my account being active again which they put a hold on so Byte could cancel the account and submit the refund to them so they can then start the process. Ive been talking to Byte Management, Ive been talking with the support team and now Byte is stating the refunds are on HOLD!! Well little do they know i was on the phone with a manager of Bytepay/ Westlake Portfolio and they said no they aren't and all they need to do is cancel and confirm my account and send them being Bytepay this information and the process would begin! This company is s******* all of us over that used Bytepay and Im tired of it. I had great teeth going into this process just two teeth needed to be aligned again and now im paying out of pocket charges to actual professionals to fix everything these aligners did to my teeth such as root canals and bridges to my front teeth. Again I'm 30 years old and never had a cavity in my life and had braces when i was a teen. Now my whole mouth is completely messed up and I'm having to fight for my money back. How can a company breach a contract and then ignore their customers that had faith in this new revolution of aligners being done at home in which we were all fooled due to COVID19 thinking it would be safe and they are professionals they know what their doing when they completely tricked those who took social contact real and collected money from those and myself that wanted to stay home and not get sick.Unbelievable.. should be ashamed.

  Byte

  Date: 01/13/2025

  Hello! Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit **************************************************** and choose the option that works best for you. We look forward to assisting you further.

• Review fromRenee K

  Date: 01/08/2025

  1 star

  Renee K

  Date: 01/08/2025

  I did a live chat last week with two different staff that totaled 3 hours trying to resolve my issue with my retainers. I finally resorted to asking for a supervisor to which they could not supply me. No resolution was ever made and I am still not getting the retainers that were promised to me with the package that I paid in full for when I signed up. I am now having to resort to finding a different company to purchase retainers for out of pocket which is added expense as I wasn't supposed to have to do this. In addition, even with a rigid schedule wearing the set of retainers I was able to get last year (and am still currently wearing), my teeth have shifted and are no longer in the position they were in when I ended my treatment and m gum line has receded terribly. The company had so many guarantees and promises that I feel like they are not keeping and because of this I am requesting a refund in full. I am happy to provide receipt of purchase if needed.

  Byte

  Date: 01/13/2025

  Hello! Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit **************************************************** and choose the option that works best for you. We look forward to assisting you further.

• Review fromTephanie M

  Date: 01/07/2025

  1 star

  Tephanie M

  Date: 01/07/2025

  I purchased these aligners almost a year ago, followed their instructions and what do you know... no difference with my teeth. If anything my teeth have gotten very sensitive since using... Very misleading company who also doesn't provide customer service. Seems like a scam since no one answering the phone nor responding to emails. Just a generated email telling you to go to your application and answer some questions. I continue to make payments to CareCredit for something that has not worked and no one responds/ answers. It is extremely frustrating and would really like a refund!

  Byte

  Date: 01/15/2025

  Hello! Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit **************************************************** and choose the option that works best for you. We look forward to assisting you further.