We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Health Products

Radiant Life

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/13/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 31st I ordered a whole home filtration system from radiant life at the recommendation of my plumber. The order number was ****** and the cost was approximately $3500. The shipment arrived a few days later and I scheduled my plumber to come install it. He came to install it in 10-10-22. After about 3 hours into the job he brought me down to look at the system. He told me he couldnt install it and that there seemed to be multiple manufacturing defects and that I should contact to company to replace the filtration drum system. The drum system contains 4 main components: a black central drum, a black plastic base it sits in, an outer steel sheath, and a steel cap that fits on top of the sheath. The black plastic base is supposed to have the drum and the steel sheath both wedged inside of it. Apparently there is a small piece of foam between the steel sheath and the drum and this keeps the drum from moving around inside the sheath. The unit I received had the black drum wedged down into the black plastic base so tightly that they are unable to be separated. It is also oriented at an angle, maybe 15 degrees off of vertical. The steel sheath provided slides completely over the plastic base down to the floor. Either the base they used was undersized or the steel sheath they used was oversized or it was damaged in transit somehow. The end result is that the steel sheath and cap are not usable with the drum and the drum sits at an angle. I tried in vain to disassemble the base from the drum and shove the steel sheath into base. It is impossible. When I contacted the company to replace the damaged/problematic unit. They refused multiple times and offered to send me foam inserts to place inside the steel sheath. This is not a solution. The steel sheath cannot be properly assembled with what they sent me as it is not properly sized/manufactured and giving me foam to shove in there will not help. Please provide a replacement. I will ship this back.

Radiant Life is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.