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Business Profile

Pianos

Suzuki Corp

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Suzuki Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern, I am filing a formal complaint against Suzuki USA regarding their unreasonable warranty policy and a known defect in my 2024 Suzuki ******* 800 (VIN: *****************, Model: DL800RQM4). I purchased this motorcycle in February 2024 with a one-year manufacturers warranty. On **April 17**, during a road trip to ******, **, the motorcycle began leaking coolant while riding at low speed (25 mph limit) near the beach. Upon inspection, I discovered a puncture hole in the radiator, followed by repeated overheating warnings, rendering the bike unsafe to ride. The nearest Suzuki dealership was over **500 miles away**. When I contacted Suzuki **************** on **April 18**, they insisted repairs could **only** be done at an authorized dealer and **refused to cover towing or transportation costs**despite the bike being undrivable. Towing fees would have exceeded **$600**, which was financially unfeasible for me. Left with no choice, I paid **$300** at a local repair shop to fix the leak so I could return home and resume work on time. This situation highlights Suzukis **unrealistic and unfair warranty terms**, as they effectively deny coverage to customers in remote areas. Furthermore, Ive found **numerous reports** (in both U.S. and international forums) of Suzuki motorcycles, including the ******* series, suffering radiator failures during prolonged low-speed ridingindicating a **known design flaw**. **I demand:** 1. Reimbursement for the **$300 repair cost** incurred due to Suzukis refusal to assist. 2. A **replacement OEM radiator**, as the current one is clearly prone to failure. 3. A revision of Suzukis warranty policy to include **towing coverage** or mobile repair options for stranded customers. This experience has severely damaged my trust in Suzukis commitment to its customers. I expect a prompt resolution and will escalate this matter further if necessary. ****

    Suzuki Corp is NOT a BBB Accredited Business.

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